Trusted Agent profile · Cambridge
★★★★★
512 reviews across 2 platforms
1, Station Square, Cambridge, CB1 2GA
Carter Jonas Rural's office in Cambridge, at 1, is rated 4.1 out of 5 across 512 reviews on two platforms, including 27 Google reviews rated 2.4.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
1/5
GoogleTerrible customer service for tenants. Hidden fees everywhere, rude staff and contradictory emails that mean you spend weeks trying to figure out where you stand. If you're going to spend all that money renting in Cambridge, you might as well pay a decent estate agent and not Carter Jonas.
1/5
TrustpilotPoor
As a landlord I won't use them again - released the tenant's deposit without making proper checks.
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
1/5
GoogleThey will find poor excuses to not show you the houses and will not even make an effort to deny that it is your non-English name putting you at the bottom of the list.
1/5
TrustpilotThey are disgusting
They are disgusting, bad service with bad manners.
Hi Natalie, we are sorry to see this review, if you have any specific feedback for teams to improve our service, please get in touch marketing@carterjonas.co.uk
5/5
TrustpilotMaddy Peris
Excellent service from Maddy Peris
Hi Tiffany, thank you for the five star review!
1/5
Googlevery dodgy stuff. Evry one know what’s mean dodgy.
1/5
GoogleThey will find poor excuses to not show you the houses and will not even make an effort to deny that it is your non-English name putting you at the bottom of the list.NegativeResponsiveness, Quality, Professionalism
5/5
TrustpilotGreat Mayfair Team
Great Mayfair Team! Excellent service.
Hello Hugh, thank you for the great star rating!
5/5
GoogleI have had another great experience with Carter Jonas. Great communication. Once as a tenant now as a landlord. Have recommended to family and friends who are also pleased with their great level of service.
1/5
TrustpilotUntrustworthy Newbury branch
Untrustworthy, underhand Newbury branch.I Would not recommend even contacting them.
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Hi Laura, thank you for your review. We are delighted to hear that you received such a supportive and professional service from Ed. Please do not hesitate to contact us if you need anything else in the future.
1/5
GoogleDo not trust Carter Jonas! We were misled trying to buy a proporty from them. Just got out on time, before becoming involved in shady transaction.
4/5
TrustpilotGreat agents very supportive.
Great agents very supportive.Currently in the process of changing our solicitors on their advice. Really great guys.
5/5
TrustpilotGreat firm.
Rating only, no written review.
5/5
Google'Good communications and helpfulness, very professional especially in the light of our having to deal with a difficult buyer'
5/5
GoogleFor me, I think you should just keep doing what you are doing.
1/5
TrustpilotShrewsbury
5/5
TrustpilotGreat service
Great service!
1/5
GoogleAwful customer service and tons of hidden fees
4/5
GoogleVery helpful.
Hi Arnab, thank you for your positive review. If we can help with anything further at any time, please do just let us know.
4/5
GoogleRating only, no written review.
1/5
Googlevery unprofecional
Hi Eugene, we are sorry to read this review. We are committed to improving our service, and would love any feedback you have to be sent to feedback@carterjonas.co.uk
5/5
GoogleRating only, no written review.
1/5
Trustpilotvery unprofessional
Rating only, no written review.
Hello Eugene, we are sorry to hear you did not have a positive experience with Carter Jonas. Please can you email the details of your issue to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
