Carter Jonas LLP Cambridge reviews

★★★★★ 5/5

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This review is based on the York…

This review is based on the York Lettings branch. I can not recommend them enough, if you are looking for a rental with staff that genuinely show an interest and go out their way to be helpful, then this is the agents for you. We had the pleasure of dealing with Judith who kept us completely informed along the way. We had a set back due to the tenants currently in the property changing dates and Judith went above and beyond to help us and was very sympathetic to our position. We’d like to Thank Judith and also David for all their help and would highly recommend them to anyone looking to rent. Great service, professional staff with true empathy for others which is a rarity these days. Many thanks Danielle & Tony Bartley-Mould

Danielle-B-M · 21 April 2021

★★★★★ 1/5

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Awful lettings agency - AVOID

Carter Jonas took over my rental flat from Touchstone. They were impossible to get hold of and our letting agent NEVER answered her phone. We were paying for another one of their flats gas and electric for 2 YEARS and received no help whatsoever and resorted to contacting our MP. We gave notice to move out on the day rent was taken and was told that if I’d informed them 9 hours earlier it would have been a months notice, but as I informed them on the day the rent came out they made me pay for 2 more months. The fire alarm rang for 48 hours leaving the large fire windows open in the block and they refused to help as it was a weekend, during the winter! The 6 flats froze and was a huge health and safety issue! The communal bin shed was a hazard and despite going out and cleaning it myself by hand we were still sent threatening emails stating that we’d (the block of flats) all be charged for bulky waste disposal if it wasn’t cleared. I’ve now not lived there for 2 months but I’m being made to pay the gas and electric usage from between leaving and the new tenants moving in. We were not sent the cleaning report from when I moved in ready for our inspection until after it had been done so we were left to pay excessive cleaning fees despite the flat being freshly painted and beautifully maintained. They don’t care about you as people, they are only concerned about money, a very cold company. Overall an awful experience and would strongly advise any prospective tenants to avoid this company.

Kirsty · 26 April 2023

★★★★★ 1/5

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Avoid avoid avoid do not rent from this…

Avoid avoid avoid do not rent from this agency, they do not do repairs, they give you false promises to redecorate. Me and my two children lived in my opinion unreasonable conditions for two years and because I complained I was left fighting to get my deposit back, I can honestly say I would rather live on the streets before I would use this agency again. I owed my own properties before my personal circumstances forced me to look at rentals, I wouldn't even use them to rent my own property in the future. Stay clear!!

Jenny · 25 April 2023

★★★★★ 5/5

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A good letting experience

The team at Cambridge have managed our property for over 10 years.

T.e.lovelock · 8 February 2026

★★★★★ 5/5

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My overall experience with Carter Jonas…

My overall experience with Carter Jonas has been great. Maddy in particular has been a huge help and with whom I’ve had the most correspondence. She is quick to respond to your queries and find a resolve to any issues. My relationship with Carter Jonas started in April 22 where they helped me to get the flat of my dreams at the time! The process was quick and simple and I cannot thank them enough. Sadly my tenancy has come to an end due to the landlord selling, however, Carter Jonas has been a huge help (AGAIN) in helping me with the move! I highly recommend this Agency. If you’re thinking about using them, do it!!

Nikita · 21 April 2023

★★★★★ 5/5

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Completely reassuring

Absolutely excellent, we have been so impressed with Carter Jonas Winchester, every communication from Chris, Alison, Jemima and the team has been professional, friendly and most of all completely reassuring that they handle the sales process with experience, enthusiasm and consideration of the properties and property owners.

Helen · 29 May 2021

★★★★★ 5/5

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Carter Jonas Residential Lettings…

Carter Jonas Residential Lettings Richmond, SurreyAileen Robertson and her team gave us fantastic service whilst our house in Richmond was rented out for 2 years during an overseas assignment. From gathering a great set of prospective tenants to the final family who have rented our home, Aileen and here team have given us peace of mind - at a very decent price! From prompt collection of rent to quick response to maintainance requests, it's been a breeze. I'd recommend them to any prospective landlord.

Steve · 8 February 2021

★★★★★ 5/5

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Amazing service from Alison Norton in…

Amazing service from Alison Norton in Winchester. Our sale and purchase took 6 months and Alison was fantastic right the way through. She dealt with both parties and it was effortless on our part! Super service! Thanks.

Matthew · 19 August 2022

★★★★★ 5/5

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Professional and friendly

The lettings team in Newbury have been brilliant from start to finish. Professional, quick to respond to any questions and made sure everything was ready for us to move in before handing the keys over. Their system for reporting faults is straightforward and I am confident that anything urgent will be responded to quickly. Thank you.

Amy · 24 August 2024

★★★★★ 5/5

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Sam was a great agent and very…

Sam was a great agent and very knowledgeable about the area and the property. He made the move very easy and allowed for a smooth transition into the property.

Alex · 5 May 2023

★★★★★ 5/5

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Highly Recommended

Working with Carter Jonas and Lajla, in particular, has been a pleasure. Lajla and her team have always expertly connected us with, qualified leads that convert into good clients. I would highly recommend Carter Jonas whether you are a landlord or a tenant.

Clive · 27 August 2021

★★★★★ 1/5

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If you are looking for a house or flat…

If you are looking for a house or flat to rent and this agency is involved : run run run !You are as a Tenant NOONE for them !Don't even think they will give you back your deposit !Forget it ! They will do everything to keep it and spend it !The most unfair agency 100% run run run !!!

Attila · 31 May 2024

★★★★★ 5/5

Trustpilot

Ed was great to work with

Ed was great to work with. He kept us informed throughout the process. Highly recommend.

Annoyed · 16 December 2025

★★★★★ 5/5

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Quiet efficiency and methodical…

Quiet efficiency and methodical handling of the numerous processes that are involved. Very pleasant personality over the phone. One was always confident he would get the job done

Anthony · 6 May 2023

★★★★★ 5/5

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Rupert and the team were very helpful…

Rupert and the team were very helpful and always responsive, I'm glad we chose them

Alistair · 18 March 2024

★★★★★ 5/5

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Fantastic experience with the entire…

Fantastic experience with the entire Carter Jonas team from offer acceptance to finalising the agreement.Sam is a great agent and would highly recommend him/his team.Thanks again

Michael · 20 June 2023

★★★★★ 1/5

Trustpilot

Terrible communication

Terrible communication. Do not action what there customer has agreed with them. Do what they want to do after telling them and agreeing next steps. Really late at returning your deposits and holding on to your money. Lack of communication and waiting days if not weeks for responses. Always say call back and don't. If you have an issue with your property the emergency out of hours phone line will not answer there phones. Don't compensate you for having to leave the property due to flooding and boiler blowing up and having to stay in hotel. You may want to seek another estate agent.

Matt · 8 December 2022

★★★★★ 2/5

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Glad I've switched away and I won't go back again

Having used Carter Jonas for a few years renting out my property, I've now changed and would never go back to them. I've had poor service consistently especially when a tenant checks out. The diligence and attention is woefully lacking. Keys lost, damage not logged, poor check out service. Tradesmen hired that do a poor job and charge silly money for doing little. Poor monitoring of tenants. Seldom been happy and glad I've switched.

David · 10 June 2023

★★★★★ 1/5

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Really disappointing rental experience with Carter Jonas

Really disappointing rental experience with Carter Jonas. We have been in a property in Bath since May 2022, and had nothing but problems. The rent is a premium rent for Bath, and the properties presented as being high end. However when we have called Carter Jonas to resolve between 8-10 issues of varying degrees, they have taken 6 months to solve. Even simple things have taken 3-4 months, whilst they try to avoid extra costs at all points. The landlord, Hearthstone properties got involved in the end, and managed to solve all outstanding issues in less than 2 weeks. This just shows how poor Carter Jonas are at customer service.In return for the inconvenience caused, Hearthstone offered us a compensation payment against our rent, as they have clearly not delivered a property as described in the contract. This has now been reneged on by Carter Jonas, who have subsequently offered 65% of the original compensation payment made by the landlord!Prior to moving to Bath, we rented a property in Richmond, London, arguably one of the top 3 most expensive places to love in the country. Our rent was only 30% more than our 2 bedroom flat with Carter Jonas, and the property was 100x times better, and customer service exceptional. So much for Carter Jonas to learn from.

Ben · 24 November 2022

★★★★★ 5/5

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We recently bought a property in…

We recently bought a property in Fulham. Mandy Jacobs was a fantastic help, providing speedy responses to everything and guidance through the process which was really appreciated as first time buyers, thank you!

Joe · 17 October 2022

★★★★★ 5/5

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Fulham Flat

Our experience using Carter Jonas to find a flat was a success. Our agent Sam was professional, efficient and knowledge. The Caret Jonas team was available for any questions and helpful in securing our lease.

Michelle · 15 July 2022

★★★★★ 5/5

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Sorry to see such a disappointing set…

Sorry to see such a disappointing set of reviews for CJ. Our experience with their Harrogate Office has been SO DIFFERENT. It is very difficult to restrict the number of superlatives or star rating about James Spencer, who runs the team there. We had stressful sales - and today - a purchase through him - and so we have seen him "from both sides”. He is not only the complete 6 star professional, but also counsellor, care worker, friend.. needless to say, other estate agents are available - but he is definitely a go to guy!

Richard · 10 September 2019

★★★★★ 5/5

Trustpilot

Extremely helpful team

Sam & Igor were incredibly helpful through the process. I really appreciated their willingness to open the flat up for me several times. It felt like a seamless process & I would highly recommend the team.

Clarissa · 12 May 2022

★★★★★ 5/5

Trustpilot

Great estate agent

A very personal and understanding service. Andrew was never pushy and always remained calm, even when things seemed to be stalling on our sale.I would not hesitate to recommend!

Claire · 1 February 2023