Trusted Agent profile · Cambridge

Carter Jonas LLP Cambridge reviews

4.1

★★★★★ Great

508 reviews across 2 platforms

One Station Square, Cambridge, CB1 2GA

Carter Jonas LLP's office in Cambridge, at One Station Square, is rated 4.1 out of 5 across 508 reviews on two platforms, including 27 Google reviews rated 2.4.

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2.4 / 5

27

Reviews on Google

This office

Trustpilot logo

481

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cambridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

We sold our property in Fulham with the expertise of Carter Jonas

We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.

Tim · 7 October 2022

Agent replied · 12 June 2024

Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.

5/5

Trustpilot

Considerate Estate Agents

Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!

Alyma · 20 March 2022

Agent replied · 12 June 2024

Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!

5/5

Trustpilot

I have just sold a property in…

I have just sold a property in Winchester as executor of an estate. Robert McLaughlin could not have been more impressive. Professional, knowledgeable, communicative and a pleasure to deal with. I cannot recommend him highly enough. He went the extra mile all the way through the process.

Steph · 19 October 2024

5/5

Trustpilot

It is the beginning of our search for a…

It is the beginning of our search for a property and we met with Sam and Charlotte who were charming and well informed. The viewings went well which could also mean it is the end of our search! We would certainly recommend Carter Jonas - they are very much a cut above many other agents.

Mail · 3 June 2021

Agent replied · 12 June 2024

Thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client.

1/5

Trustpilot

In my personal experience and opinion…

In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.

Rob · 31 July 2019

Agent replied · 12 June 2024

Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk

5/5

Trustpilot

I would highly recommend Carter Jonas

I would highly recommend Carter Jonas. I have used them for many years. Their service is outstanding, they always give solid advice and have always found high quality tenants for my properties. They are also proactive in giving support to busy landords. I always ask for their advice before making any property decisions as well.

Sue · 18 May 2021

Agent replied · 12 June 2024

Hello Sue, thank you for taking the time to write us such lovely feedback. Our team are always happy to hear how well we have supported our clients.

5/5

Trustpilot

Their letting team that we dealt with…

Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.

Htet · 27 October 2021

Agent replied · 12 June 2024

Hello Htet, thank you for taking the time to write a review for us. We pride ourselves in making an often complicated process simple our clients. Do not hesitate to contact us in the future.

5/5

Trustpilot

Smooth sale through Carter Jonas

We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office.Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property.

Ed · 8 October 2022

Agent replied · 12 June 2024

Hi Ed, thank you for your review for Wayland and our Fulham team. We're delighted to have been able to help with the sale of your home. Do let us know if we can help you with anything in the future.

5/5

Trustpilot

I found dealing with Alison Norton on…

I found dealing with Alison Norton on the purchase of the property very professional.

Andrew · 26 September 2024

Agent replied · 22 October 2024

Hi Andrew, thank you for your review. It's great to hear that you were so impressed with the professional service provided to you by Alison. Please do let us know if there's anything else we can do for you.

5/5

Trustpilot

A pleasant experience

We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.

Ricky · 20 October 2021

Agent replied · 12 June 2024

Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!

1/5

Trustpilot

UP THERE IN THE WORST AGENTS

UP THERE IN THE WORST AGENTS! CARTER JONAS WORKS FOR THE LANDLORD, NOT THE TENANT! CARTER JONAS DON'T GIVE A TOSS ABOUT THE TENANT. ALL ABOUT THEIR COMMISSION!!! BREACH OF CONTRACT, CONSTANT EXCUSES!!!

GAL · 4 September 2023

Agent replied · 12 June 2024

Hello. We're sorry to hear about your experience with us. If you would like to provide some further information, please email feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you.

5/5

Trustpilot

Excellent letting agents.

The Carter Jonas team manage the letting on our house as we have temporarily relocated overseas. They have been excellent. The whole team is very professional and dedicated, looking after both the interests of the landlord and tenants. I would highly recommend.

SSF · 3 December 2022

Agent replied · 12 June 2024

Hello, thank you for your review. We're delighted to have been able to help you with the letting of your home. Please don't hesitate to let us know if there's anything else we can help you with.

5/5

Trustpilot

White Hart Lane specifically

White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T

Tim · 30 May 2021

Agent replied · 12 June 2024

Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!

1/5

Trustpilot

Terrible moving out process

Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge

SO · 5 August 2024

Agent replied · 22 October 2024

Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.

5/5

Trustpilot

Review of Lettings and property management - Bishop’s Park teams, Fulham

My experience with both the Lettings team and Property management team in Fulham (Bishops Park branch) over the past 3 years has been nothing but good. All staff, especially the managers, are a delight to work with and are very knowledgeable and responsive and flexible to need. I can highly recommend them.

Ann · 12 May 2021

Agent replied · 12 June 2024

Hello Ann, thanks for taking the time to leave such wonderful feedback - we're very happy to have helped!

5/5

Trustpilot

Very good company

We rented a property through Carter Jonas in Barnes, never having used this particular company before. We were immediately impressed with the entire team, their professionalism and personable manner. Having now vacated the property, the whole process was seamless and unobtrusive, with viewings arranged whilst we were still resident at the property made incredibly easy and convenient. Aileen has assisted us throughout this process and has communicated amiably and very efficiently throughout our tenancy. We would not hesitate to use Carter Jonas again to buy or rent a property.

Craig · 20 January 2022

5/5

Trustpilot

We had very good service from Carter…

We had very good service from Carter Jonas when recently using this company with our rental property.My only comment would be that a little more knowledge of the area and amenities would have been more helpful.

Philippa · 30 April 2023

Agent replied · 12 June 2024

Hi Philippa, thank you for your review. We are so pleased that we were able to help you with your rental property. Please do get in contact if we can help you with anything else at all.

5/5

Trustpilot

highly recommend

I would not hesitate to highly recommend Ed Westmacott and the Carter Jonas team to anyone looking for the best estate agent to market their property and closely manage the whole sale process throughout. Throughout the entire process Ed remained very proactive, supportive and communicative.

JC · 16 May 2022

Agent replied · 12 June 2024

Hello, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we support our clients. We are happy to have helped!

5/5

Trustpilot

Knowledgable and very helpful

Knowledgable and very helpful and always good to be able to deal with the same person each time which provides a great service.

HM · 9 March 2024

Agent replied · 12 June 2024

Hello, thank you for your review. We are so pleased to hear that you have had such a positive experience with Carter Jonas. Please do not hesitate to get in touch if there's anything else that we can help you with.

5/5

Trustpilot

A satisfied customer...

I chose Carter Jonas due to their expertise in selling equestrian properties and I wasn't disappointed. Rupert guided me through the whole process from start to finish and he was always on the end of the phone to give advice. I have no hesitation in recommending Carter Jonas.

Linda · 8 October 2021

Agent replied · 12 June 2024

Hello Linda, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us again in the future.

5/5

Trustpilot

Highly professional and gets things done!

Mandy provided us with excellent service in our recent sale. She went over and above duty and provided regular updates, sound advice and reassurance in a very stressful situation. We highly recommend Carter Jonas (Fulham)!

Ann · 22 March 2023

Agent replied · 12 June 2024

Hi Ann, thanks so much for your review. We are delighted to here how well Mandy has supported you throughout your recent sale. Please do not hesitate to get in touch if you need anything else at all.

5/5

Trustpilot

Helpful and responsive estate agent

Carter Jonas (Newbury) are fantastic to deal with. As a buyer, they have been very helpful in arranging convenient viewings. They have been proactive with following up rapidly. The service from Edward and Rupert in particular was fantastic. I would definitely use them again.

Thomas · 23 March 2022

Agent replied · 12 June 2024

Hi Thomas, thank you for leaving us a review. Our team are always pleased to hear how we have supported our clients. We are happy to have helped!

5/5

Trustpilot

Would highly recommend Carter Jonas

Would highly recommend Carter Jonas, we have had an amazing experience with Maddy Peris who works in the Oxford branch. She has been so helpful and professional, and is always there to help with any queries we have had. She is an Asset to Carter Jonas!!

Jon · 14 October 2021

Agent replied · 12 June 2024

Hello Jon, thank you for leaving us some feedback. Our team are always happy to learn how we have supported our clients. Do not hesitate to contact us again.

5/5

Trustpilot

Professional service

I am a landlord and have rented out my apartment through Carter Jonas in Fulham for several years. Their service has always been first class and have always sorted any issues rapidly and efficiently. Igor and Sayeh from the lettings team have always been very professional and helpful.

Anthony · 14 May 2021

Agent replied · 12 June 2024

Hi Anthony, thank you for taking the time to write us a review. Our team are always happy to hear how we have supported our clients. Please do not hesitate to contact us in the future.

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