Carter Jonas LLP Cambridge reviews

★★★★★ 5/5

Trustpilot

Smooth process

James was very good at communicating through the whole process and easy to contact. Thanks for helping me find my first home !

HB · 20 October 2022

★★★★★ 5/5

Trustpilot

I would like to thank Ms Lajla Turner from the Kensington Office.

I would like to praise Ms Lajla Turner from the South Kensington office. She gave me great advice about the decor of the flat. I followed her advice and in less than two weeks she had found me a suitable tenant with almost the asking price. Ms Turner provided us with very reliable reference checks and the right tenant. She worked w/ends and even during her week's holiday and throughout was extremely constructive, courteous and helpful not only to myself but also to the tenant. A very smooth and pleasant experience!

Mrs · 17 June 2021

★★★★★ 5/5

Trustpilot

We used Carter Jonas to sell out flat…

We used Carter Jonas to sell out flat and they couldn't have done a better job.Wayland and Mandy were friendly, professional and got the job done.Would definitely use again, many thanks

Faith · 17 August 2021

★★★★★ 5/5

Trustpilot

I am very happy that I ended up renting…

I am very happy that I ended up renting through this superb agency. I didn't think there was such a good organization in a rental and sales agency. I thank all the staff who work in this agency for their involvement and understanding.

Mr · 24 August 2024

★★★★★ 5/5

Trustpilot

The all encompassing care and service of Carter Jonas in Barnes.

My rental property has been in the excellent care and management of Carter Jonas since 2019 .The team at Barnes have always been available to assist me with decision making and any queries that have arisen in this time .I trust their judgment and expertise in all areas .I have found them to be completely honest and straight down the line .The most important criteria to me is that they genuinely care about what is the best outcome for me as a landlord equally delivering a first rate service for the tenant.Any issues regarding the upkeep of my property are reported to me straight away, nothing is left lingering or forgotten.The tradesmen they use are fair priced and professional.I have found the team to be kind , personable and welcoming.I rest assured being with Carter Jonas.

Dympna · 25 May 2021

★★★★★ 5/5

Trustpilot

Consummately Professional Newbury Team

We used the Carter Jonas Newbury team to sell our house recently, and in particular Ed Westmacott. Throughout, they have been incredibly professional and responsive. I would highly recommend them. Ed was very keen to help us achieve what we wanted. For example, he brought in a different photographer because we weren't happy with some of the shots from the first shoot. He chased gently when required, but was not 'in your face'. In return, he acted very quickly and gave sound advice when asked.While I had less contact with the other members of the team, when I left a message with someone in the Office, I knew it was going to be actioned quickly.I am pleased I asked Ed and Carter Jonas to act for us, and would highly recommend them to anyone trying to sell their house.

Steve · 21 May 2021

★★★★★ 5/5

Trustpilot

First Class Service

We recently sold our house through the Newbury office of Carter Jonas and they were absolutely first class. We were lucky enough to have Ed Westmacott acting for us and the service we received was faultless. Not only was every query dealt with speedily and efficiently but also in a friendly and personal manner. Ed skilfully steered us through the whole process professionally and painlessly. We recommend him very highly indeed.

Sarah · 22 October 2024

★★★★★ 5/5

Trustpilot

Excellent service from Newbury

Rupert at the Newbury branch acted for the seller of the new build house we have recently bought. From the very outset, first viewing to completion, he was professional, friendly, efficient and proactive. I was very impressed by the honest and upfront approach taken. We got the information we wanted when we needed it, and Rupert bent over backwards to help us where he was able to. He had an excellent knowledge of all the required processes and he was always able to help us where others in the process had let us down. Thank you!

Jack · 18 May 2021

★★★★★ 5/5

Trustpilot

Great agency to work for

We provide Carter Jonas Bishops Park (Igor) with photos and plans and they are great to work with. They are always on the ball and communicate really well between us and also the occupants of properties making it really easy for us to get the best out of a property. Not everyone takes the time to setup with tenants or the owners of a property as well as the Bishops Park branch do. They are a pleasure to work for.

James · 18 May 2021

★★★★★ 5/5

Trustpilot

All very easy and smoth

All very easy and smoth - Sam was excellent and the after care team to sort any minor issues have been great too

Jackson · 14 September 2022

★★★★★ 5/5

Trustpilot

Organised, responsive and highly competent

Yet again, Carter Jonas has found us some excellent tenants, the whole process was extremely smooth and stress-free, excellent photos were taken of the empty property and the listing was live on right-move very quickly, we couldn't be more pleased with Igor and Sam Jarvis and everyone at Carter Jonas

Rosie · 3 April 2024

★★★★★ 1/5

Trustpilot

Very unprofessional

I admit we made a mistake of not reading any reviews of this agency beforehand, but having read them now, I’m glad everything ended exactly the way it has.We requested a viewing of a house in Cambridge just a couple of days ago and were told to wait for the video of the property. The video did arrive through whatsapp the following day, and we were pretty happy with everything, so we replied back to the agent saying we’d like to proceed and asked to clarify a few small details and if they maybe had a floor plan too. The agent read the message and left us at that without acknowledging our questions or our interest. Being ghosted by a property agent was definitely a first for us!She then sent a reply the following day, completely ignoring everything else, and just replied that they don’t have floor plans for their properties. Before replying to her, we checked the property’s website listing, and what do you know - it was now listed as Let Agreed.Extremely rude and unprofessional behaviour, and even if we saw other properties we liked at this agency, we surely wouldn’t use them now.

K · 3 March 2021

★★★★★ 1/5

Trustpilot

Wouldn't even take 6 months rent up front

I think this has to the most judgemental company I have ever dealt with and I'm 54 years old. They wouldn't even accept 6 months rent up front on a property! If you don't fit into their pigeon hole requirements then you aint got no chance of renting a property.

Warren · 26 March 2024

★★★★★ 5/5

Trustpilot

Great Service by Carter Jonas

The process of getting me a house to rent was so nice and I am really happy with the place. I found few issues with things in the house when I came and they helped me really very quickly. The team was fast to get everything sorted and help. I am really impressed with the service Carter Jonas has provided me in last few months and I hope they will keep up the good work

Sahil · 12 January 2022

★★★★★ 4/5

Trustpilot

Fast

I needed a furnished apartment to wait for me by the time I arrive to the country. I wasn’t able to check the place myself, and I had no UK bank account, and Covid was around. So I needed a lot of flexibility, fast responses, clarity. I got all this, the Banbury Road office in Oxford (Tanya and Kate) were very helpful. Thanks a lot.

Zsolt · 6 November 2020

★★★★★ 5/5

Trustpilot

Fantastic service!

Having just moved into a new area Maddy Peris at Carter Jonas Oxford could not be more helpful. She was always ready to answer my questions via any means, calls, texts, emails. She always calls when she says and she keeps me updated on any issues I raise and is always transparent with me. Always a joy to deal with and other estate agents customer service/ property managers could learn a thing or two from her!Rebecca

Bx · 13 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent attention throughout a prolonged sale complicated by the purchasers circumstances.Reassuring advice in difficult times was especially helpful. Ed Westmacott and his team provide a first class service.

Mr · 7 October 2021

★★★★★ 5/5

Trustpilot

We found our flat through Carter Jonas…

We found our flat through Carter Jonas that were really helpful and great throughout the whole process. Kate was very professional and always prompt in our correspondence.

Dimitra · 29 November 2021

★★★★★ 1/5

Trustpilot

Be very careful going with this agency

Be very careful going with this agency. They were very unhelpful. We rented a house with an abusive landlord living right next to us in Stapelford Haverhill Road Cambridge and there was no help when he tried to verbally abuse us/being inappropriate. In the end he kicked us out of the property (young family with three very young kids). Please be very careful they are also totally overpriced and offer hardly any support!!! Very traumatic experience - especially for the children.

Ann · 30 November 2020

★★★★★ 5/5

Trustpilot

Helpful and efficient from Team Gary maintenance.

As a tenant with Carter Jonas for the past 10+years. Through the reviews I would like give a mention to our very reliable maintenance man Gary Rendall for the estate.I contacted Gary as my drains were blocked he arrived when he said, and sorted the problem great service! Thankyou Team Gary

Sandra · 13 February 2024

★★★★★ 1/5

Trustpilot

Don’t waste your time

We decided to use Carter Jonas as our first estate agents. Worst decision of our lives - they wasted a month of our lives. Having looking at a property on their site , we really liked the look of it and requested a viewing . The viewing went well , I would say that was the only positive aspect. After the viewing , we were told to fill out some forms to excel in our application for the property . However , unexpectedly the estate agent that showed us around the property randomly went on holiday for 2 weeks without giving us any information or warning . Meaning we had to talk to some random estate agent that didn’t really have any idea what was going on. Although this was our only choice so we had to proceed anyway as we really wanted this property. So as told - we filled out the forms and about a week later we were told our application was successful. And they immediately asked for payment which we found odd. We were also told we needed a guarantor as apparently a £800 a month appointment wasn’t affordable between 2 full time workers earning more than enough money to pay . Anyway regardless , we agreed and provided one . Even then , apparently that was still not good enough . After paying for the deposit and having our viewing and being left in the dark for so long we were told our application was unsuccessful because of our age ?? Baring in mind we had a viewing at the very start and the estate agent could see how young we were (19) . We don’t see how she would effect anything if we are both earning and in full time employment? So they’re telling us we will never be able to get our first property because we are too young ?not everyone stays living with their parents until they are 30. If age was an issue why did they not mention that at the very start upon application? Instead of wasting our time and getting our hopes up. It’s just funny how they took payment from us straight away when they already had in mind that they would say no . All in all , our first experience was a terrible one and we will not be using this company again . If you like being discriminated against your age , having your time wasted and getting constantly asked for details to prove you can pay for a cheap apartment, then I suppose this company is perfect for you .

Amy · 21 November 2020

★★★★★ 5/5

Trustpilot

While looking for a home desperately I…

While looking for a home desperately I got introduced to Marina Kimpton at South Kensington office. Might I say it was a real pleasure. Not only she got me the apartment I needed in a couple of days but with the requirements I wanted. I would strongly advice anyone looking for an aprtament to get in contact with her. It was a true pleasure thank you very much.

Walid · 5 October 2022

★★★★★ 1/5

Trustpilot

Bath Office:

Bath Office:Listing a property to let on Facebook and in their website. 4 calls to their office with nobody having any idea if the property was available or who was taking responsibility for viewings. Always promised I would get a call back to confirm never happened. Made a trip to the office in person - again very limited information regarding the property - at this point it turns out they don’t even have the keys (3 weeks after it had been listed to let). More promises to contact me when access was gained. Nothing heard. 1 further call - no idea who I was or if the property was available. Still no keys available. All this happened over a period of 4 weeks. Absolutely given up. Appalling customer service. COVID-19 is not an excuse to be terrible at basic aspects of your job, I and many other professionals are expected to deliver the same service as usual, should be no different for carter jonas. Undoubtedly this review will go unread/ignored.

Hugh · 17 September 2020

★★★★★ 1/5

Google

Initially fine during a 12 month tenancy. Had mould downstairs to which they had some painters come out and paint over!? Was bottom floor of 3 level home, did not investigate further When moving out, they tried to keep almost our entire deposit (over £1500). They claimed garden was not tidy, which we rectified by coming back to clean, but still billed us for it as well as general cleaning fee. Do not even bother trying to reason with this group, we attempted to resolve the situation amicably however their junior property manager did not budge. Her lack of customer care and experience was clearly evident. She even tried to bill us for generic carpet cleaning even though making carpet cleaning a formal requirement in contracts, if no damage has occurred, has been made illegal in the UK. Went to tenancy deposit scheme tribunal and got almost the full amount back. For anyone reading this and they feel as though Carter Jonas is trying to keep more of their deposit than they deserve, go through the tribunal. It is what it is there for. If you clearly lay out your evidence they at least will be reasonable.

Kurk29 · 27 March 2024