Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAdmiral Estates were good letting agents until we came to move out of the property, when they attempted to charge illegal checkout fees. They removed the fees when I pointed out they were banned under the Tenancy Fees Act and admitted that they knew they were not allowed to charge the fees, but said they felt justified in doing so - I completely disagree.
Their response to this review is simply untrue - the fees I refer were explicitly called "checkout" in their invoice.
If you are renting from Admiral Estates make sure you know what you can and cannot be charged for!
Elen · 14 April 2023
Agent replied · 10 June 2024
We are very sorry that you seem to have misunderstood our charge which was to replace some broken lampshades. This was not a 'checkout fee' . If items are listed as damaged during any tenancy then we need to replace them and charge on the total cost of doing so, so that the next tenant can enjoy the property . NB There was no profit in this charge. We dropped a small amount of this charge so that you would be happy, resulting in a small loss for ourselves. We always aim to accommodate tenants as much as we can, of course.
★★★★★ 5/5
GoogleWhen my mum moved in to nursing care, it was time to rent out the family home to help pay the fees. This house is 130 miles from where I live, and I'd been arranging extensive renovations at a distance. These went pretty well, until I had a bathroom fitted by a well-known national firm (who I won't identify, save to say their name rhymes with "Incompetent Bunch Of Ticks") and this bathroom fitting caused considerable damage to my nearly-finished property.
When the unnamed firm didn't cooperate with rectifying their damage, I called in Admiral. Merryl came round, immediately saw what was needed, and within a few days was deploying her army of excellent local tradesmen. All was soon repaired and the property finished to the high standard I'd been hoping for.
The house was well-advertised and Merryl gave a memorable and reassuring explanation of what they look for in potential tenants, much more than just good references and the ability to pay. The house was soon let to a family who wish to live in Cambridge for the two-year duration of a work placement.
After the tenants moved in, a few more post-renovation teething problems presented themselves; these too have been sorted speedily and cost-effectively.
Admiral have since handled the reletting of my late dad's flat, which they now manage too. The flat was previously managed by another well-known national firm (who I also won't identify, save to say their name rhymes with "Useless Bunch Of Bleeders") whose staff turnover is tellingly high, whose service was consistently terrible, and who caused a lot of needless aggro for both me and the long-suffering tenants. None of this awaits you if you deal with Merryl and Geoff.
With both properties, I've been kept informed every step of the way, all the costs have been reasonable and Admiral's service second-to-none. The whole thing has been no hassle at all. It's really clear that the business is run by people who know what they're doing, which as we all know is increasingly rare. Admiral are a pleasure to work with, when you find a good firm, keep them!
James · 14 April 2023
★★★★★ 5/5
GoogleI have been renting a property from Admiral Estates since last July (2020) and the team is absolutely brilliant. They are always quick to respond to any query and make sure that as tenants, you are well looked-after. I would highly recommend Merryl and her team to anybody looking for an excellent estate agent.
Adeel · 14 April 2022
★★★★★ 5/5
GoogleAs a tenant, I am very happy with Admiral! I just moved into the area and everything went smooth, from the viewing of the property to the signing of the tenancy agreement and beyond. Any questions I had or issues, they answered/solved in less than 24h.
Lori · 16 March 2025
★★★★★ 5/5
GoogleAs a tenant, we could see how Admiral Estates has put into efforts in property maintenance as if they were their own properties, making sure that they are in good condition for the tenants. The team also responds to our questions and …
Kevin · 14 April 2025
★★★★★ 5/5
GoogleGeoff, Merryl and the team were kind and responded fast to any need, all throughout the year that I have been a tenant and costumer!
Gal · 2 May 2023
★★★★★ 5/5
GoogleAdmiral Estates were the best estate agents we could have imagined. Organised, responsive, trustworthy, but most of all still human, We knew who we were dealing with when we contacted them, had a great relationship. Highly recommended.
Alessandra · 12 June 2019
★★★★★ 5/5
GoogleMerryl and Geoff were always here for us when something was wrong with the property that we were living in. They have meet with all of our demands in professional and friendly way. …
Ivan · 14 April 2020
★★★★★ 5/5
GoogleAs a landlord I would highly recommend Admiral Estates. Geoff and Merryl have been brilliant; a few years ago I was in the position of needing to evict a tenant and they handled the process professionally and swiftly. It is a false economy to try to handle everything yourself; paying an agent with years of knowledge and experience gives you peace of mind. You think it's never going to happen to you but when it did I was so grateful they were there. In fairness to them they had advised me against taking on this particular tenant initially.
I was also a tenant in one of their properties when I was a single mum on my own and they showed kindness and understanding through a very difficult time.
Clare · 12 June 2016
★★★★★ 5/5
GoogleWe were tenants for several years with Admiral and had a good experience. They were always responsive and quick to sort out problems if they arose, but other than those times were a light-touch and unobtrusive agent, which was much appreciated. We would recommend Admiral to others looking to rent in the Cambridge area.
Ben · 2 May 2023
★★★★★ 1/5
GoogleThe service provided by Admiral was incredibly poor. I rented a property within the Cambridge area, the day to day management of the property was handled by the landlord which was positive but my interactions with the agency were both …
Conor · 14 April 2020
Agent replied · 10 June 2024
Dear Mr Bathgate,
We are sorry that you appear to have an issue?
However, we wish to clarify that Admiral Estates do not manage the property you … More
★★★★★ 5/5
GoogleI have never owned buy-to-let property before, so it was very helpful to have the professional advice of Admiral Estates. They handled every aspect of the purchase and have managed it superbly ever since. I can relax in the knowledge that my interests are looked after. All rules and regulations are adhered to and I always get the right rent, because Admiral Estates are alert to local and national conditions and changes in the market.
Asbjorn · 12 June 2016
★★★★★ 5/5
GoogleI'm a landlord living in US with a flat in Cambridge. The team at Admiral have helped me with everything from find tenants to helping design renovations all over email or the occasional phone call. I highly recommend them to any other foreign landlords looking for a reliable agent who can handle anything that gets thrown at them.
Ben · 14 April 2022
★★★★★ 5/5
GoogleGeoff and Merryl are always a pleasure to deal with. The team provide a fantastic service and I would not hesitate to recommend Admiral Estates. Thank you for all of your help!
Mike · 1 May 2024
★★★★★ 5/5
GoogleWe have been renting a house from Admiral for three years, and their service has consistently been professional, timely, and friendly. We highly recommend them!
Helen · 1 May 2024
★★★★★ 5/5
GoogleI was a tenant at a property managed by Admiral Residential for just over 2 years. They are a bit expensive (not by much compared to the competition), but the service is excellent - all the issues I came across were resolved within a couple of days. Now that I am a homeowner myself, I can appreciate how challenging this is. Highly recommended.
Asiri · 12 June 2018
★★★★★ 5/5
GoogleWe have been doing business with Admiral Estates for over 10 years and would highly recommend their services, Geoff & Merryl the owners have a wide knowledge of the market and offer more of a personal services to their existing & potential clients, wishing them all the sucess with their new branch office on Milton road.
Regards
Tony Thong
Tony · 12 June 2016
★★★★★ 5/5
GoogleAdmiral provide excellent service to me over the many years I was a tenant with them. They were very responsive, and honestly provided me with the best customer service I received in the U.K. I highly recommend Admiral!
David · 14 April 2022
★★★★★ 5/5
GoogleNo issues, always sorted any problems out quickly. They have a higher standard than other agencies we've rented from in the past so the house was in great condition and we felt more at home than anywhere else.
Caitlin · 14 April 2022
★★★★★ 5/5
GoogleI have been a tenant with Admiral for several years and they have been supportive and responsive whenever anything was needed. Would recommend!
Mine · 2 May 2023
★★★★★ 5/5
GoogleAs a landlord I have had a few years of dealing with Admiral Estates and certainly will continue to do so in the future. All the staff are always so professional, helpful and friendly. Would not hesitate to recommend to others.
K · 11 June 2020
★★★★★ 5/5
GoogleAdmiral is a professional and trustworthy estates company. Normally moving is a painful process but the move-in and move-out with Admiral is such a breeze. I rly appreciate Merryl's support.
Stella · 2 May 2022
★★★★★ 5/5
GoogleAdmiral became our agent after we had two previous agents. As landlords we have never been happier with an agent. Admiral is attentive, prompt and very pleasant to deal with. We are working abroad, and we are extremely happy with their management.
Ibrahim · 12 June 2019
★★★★★ 5/5
GoogleWe had an excellent experience renting with Admiral Estates! Merry, the Director, was very professional, friendly, kind, responsive and quick to handle any problems. They were fantastic throughout our tenancy. Would highly recommend!
Eleni · 14 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
