Romans Camberley reviews

★★★★★ 5/5

Trustpilot

Quality staff made all the difference

I let myproperty on a 3 year deal through Romans. After a shaky 12 months or so, Alistair Schorah was assigned to me, as I moved to a managed service. He never came to me with a problem, just solutions This solution based approach dramatically improved my experience and level of service I had previously received.. I would highly recommend Alistair when letting a property, as I can't fault him. So thank you for Improving my experience, and also exceeding expectations and perceptions, massivley.

Jason · 11 August 2022

★★★★★ 5/5

Trustpilot

Thank you Andrei and Alistair!

My partner and I were looking for our first rental together. Since arranging the viewing with Romans we’ve found them to be extremely helpful!Two names in particular have stuck out for us - Andrei who conducted the viewing did so in a friendly and welcoming manner, coming across as knowledgeable and attentive. Alistair was also very appreciated as he helped us to submit our offer and was always on hand and patient with any phone calls or enquiries which we had.A huge thank you to Romans, Andrei and Alistair for their help so far and we look forward to working with them going forward.

Daniel · 8 August 2022

★★★★★ 5/5

Trustpilot

The management of my property hasn’t…

The management of my property hasn’t been a straight forward one, but the Romans team have been great, simply because they show they care. And that’s what you want as a landlord. Nick went all out to sort the end of tenancy and got some new tenders in quick too! Pooja is your person behind the scenes diligently making sure the property is well looked after. She is responsive, smart and empathetic. I couldn’t be happier. Thank you Romans Sunningdale.

Omayma · 8 August 2022

★★★★★ 5/5

Trustpilot

Great service - Thank You Kimberley

I have rented from Romans for around 4 years now, and so far everything has been great! I am blessed to have an amazing property manager (Kimberley Garcia Jones​) who sorts out ANY problems or issues really quickly and goes above and beyond to make sure I’m safe and have everything I need. Due to being an electric wheelchair and ventilator user I can sometimes need a bit more support than the average renter and Kimberley ALWAYS reply’s to calls and emails straight away and gets right into problem solving!Thank you Kimberley!!!!

Chloe · 4 August 2022

★★★★★ 4/5

Trustpilot

Having had a very tough few years as a…

Having had a very tough few years as a landlord, with three property managers in charge of managing our house, things look like they are looking up. (The previous manager lied on several occasions to cover up her errors.) The current property manager, Aston Busby, seems to be very efficient and understanding of our needs as a landlord. If I send an email to her, I generally get a response on the same day which is a huge improvement from before. My only slight issue now is that when work needs to be carried out, it would be really useful to get three (or at least 2) quotes for the work in one email so that we can compare prices effectively. Thank you Aston for your organised, efficient managing of our property.

N · 3 August 2022

★★★★★ 4/5

Trustpilot

As a tenant

As a tenant, we've found the local Romans to be very helpful. Aston Busby, our property manager, has been friendly, reactive and kept us informed of progress on all issues as they occur. The reasons for the 4/5 are that the systems Romans use - including the no deposit offer - do little but add to your spam folder, yes you don't hand over a wad of money, but frankly the multitude of "don't forget" or "have you tried" emails aren't worth the hassle. Our landlord takes forever to make a decision, which puts paid to the Romans charter of resolutions in "X" days, not their fault, but a bit of managing their client on how best to look after tenants wouldn't go amiss. We're in Fleet, but Aston is Wokingham - just not the branch listed.

Steve · 2 August 2022

★★★★★ 5/5

Trustpilot

First class property service with Romans

We are currently renting a beautiful property in Odiham through Romans. As with all properties (rented or otherwise) there can be repair issues. We have had the good fortune to deal with Aston Busby a Senior Property Manager at Romans. Aston has been throughly professional and efficient throughout, but also with empathy. Aston has acted quickly and kept us fully informed on the progress of matters. We would highly recommend Romans as letting agents and trust that everyone has the good fortune to deal with someone like Aston!

Paul · 2 August 2022

★★★★★ 5/5

Trustpilot

Me and my partner have just brought our…

Me and my partner have just brought our house with Romans. The customer service from Alice, Jordan and the move manager Catherine was absolutely amazing. The communication from them throughout this sale has been amazing and any queries we had were answered or dealt with straight away. I would highly recommend Romans for anyone wanting to purchase a property. Thank you all again so much for all your hard work and help with our sale! Laura Wellfair and James Arthur

Laura · 29 July 2022

★★★★★ 5/5

Trustpilot

Ayse Yerlikaya's support for the rental house ...

We have been looking for a house to rent for a long time, we wanted to work with Romans in this process and we worked with Ayse Yerlikaya from the Caversham Romans branch throughout the process. She helped us a lot, shared information about the region and provided a very high-quality service. With Ayse Yerlikaya's timely and correct guidance, we had the chance to rent a very nice house in a place we love very much. We would like to thank Ayse Yerlikaya and the Romans Caversham team for their support and interest.Thanks, Eyuphan

Mr · 17 July 2022

★★★★★ 5/5

Google

Romans have been managing rentals for us for many years. Their work shows a desirable level of professionalism. Kyra who is our new dedicated property manager has been very attentive and helpful.

M · 12 July 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience with…

I had a really positive experience with Romans in Wokingham. John assisted me with viewing the property, and he was professional, friendly, and very helpful throughout the process. He took the time to explain everything clearly and answered all my questions, which made me feel comfortable and confident in my decision.

Tobi · 17 February 2026

★★★★★ 1/5

Trustpilot

A Landlord's opinion

I chose Romans to manage my property due to the large scale operation they ran; "they must be fairly competent to have grown to their scale!" I thought naively. I also saw their competitive fees - comparable to alternative letting agents in the local area, another good sign. When marketing my property they were fantastic and diligently put the advert on rightmove. They received instant offers within hours of it going online. The pictures looked good and a letting agent showed people around the property. Within 2 hours of the advert going live, someone had paid the holding deposit and was happy with the monthly rent. I wished them well in their new home.Here is where the problems started. Roman’s sent a plumber to solve a leak and charged me handsomely for doing so, I expect that. They have to make their margin. I also expect a plumber to be able to find a leak. They did not. I still paid and had to send a separate contractor. After numerous emails all being ignored, I directed my complaint to head office who had it fixed in a jiffy, I was reimbursed. Justice eventually, but it was being ignored and having to email Romans head office that really grated me.Alongside that complaint, I highlighted my disappointment in the “bills transfer service” they sold me. I was under the pretence that when I pay them to transfer all utilities and bills to the incoming tenants, that is what they would do. No, they half arsed it and transferred some. Perhaps the TV Licence? I’m not really sure if they transferred any. Either way, in the recent 6 months of the tenancy I have been chased for hundreds and hundreds of pounds and ignored by Romans despite this “being escalated” over a month ago.If this were the fault of the tenants I would accept it and do something about it. This is a large corporation who have not got their affairs in order. For this service I am paying in excess of £200 pcm. I would categorically not recommend them. The kicker? If they had just told me what they were doing about it I would be content, even with the protracted timelines.Thanks Romans, would not recommend.

Reviewer · 4 July 2022

★★★★★ 4/5

Trustpilot

Romans - Solid Estate Agents

Romans overall seems like a large and well established estate agents with well setup services, a safe payment portal, and a lot of up front information. They have a lot of add-in services and deals with other companies such as broadband providers and appliance sellers which can be helpful.Ayse Yerlikaya was especially helpful as a letting agent, very responsive and clear. She helped get several things sorted out at the start of the tenancy, including chasing up a few things with the former tenant.My experience with them has been solid so far. The 4 stars is because I was strongly and repeatedly pushed towards a 0-deposit option that I did not want and chose not to take, and it was difficult to get through to the agents at the offer stage and referencing stage. This may be due to high demand in the area we moved into.

Tacitus · 4 July 2022

★★★★★ 5/5

Trustpilot

We have had a fantastic experience with Romans Woodley

We have had a fantastic experience with Andreea Covaci at Romans Woodley. She has been super helpful and went the extra mile to secure a rental property in the area for us. We are new to the UK and unfamiliar with process - but Andreea was very helpful and guided us through it. We are hoping our stay at our new place is going to be rewarding and happy. Thank you very much Romans for assisting us!

C · 3 November 2022

★★★★★ 5/5

Trustpilot

Moving into 21 Wilks Road

The whole experience was very easy & any queries were answered in a timely manner by Hollie who was always helpful & came back with any answers if she couldn’t answer there & then

Simon · 26 June 2026

★★★★★ 5/5

Trustpilot

Arun went above and beyond

Arun went above and beyond. I felt that he was respectful and professional yet still personable. Always answered any questions or concerns quickly and efficiently. I've been really impressed with the service both he and his team provided. Such a stressful process made that little bit easier ..... thank you

Joanna · 21 August 2024

★★★★★ 5/5

Google

Excellent and a very professional service by the Romans lettings team who re-marketed my property. Kept me updated throughout the marketing process and Oliver Hawkins provided excellent advice and suggestions to find new tenants quickly. In particular Courtney Chiles was excellent liaising with the new tenants and kept me informed throughout. Courtney is very professional and this was also noted by the new tenants. A great team to work with.

Steve · 17 June 2023

★★★★★ 1/5

Trustpilot

AVOID

This company is absolutely appalling in the way they treat people. They seem to believe that a forceful and bullying type approach is the best and most professional way to deal with their clients. We desperately needed somewhere to live in April 2021. I was 37 weeks pregnant and I was in and out of hospital with hypertension. We found somewhere with Romans but despite it being empty (previous tenants had moved out) we were unable to move in. This was apparently due to works that they needed to do to the property. The day after we moved in, that’s when they decided to start the work that should of been done. I was 8 days away from giving birth and incredibly unwell but Romans didn’t care. Our apparent property manager Jagdeep blamed the lettings manager Ellie for not getting the work done. The works continued when I returned home with a newborn and recovering from a Caesarean. Romans didn’t care at all. We were very good tenants, paid on time and kept the house in a lovely order. For two thirds of the 1 year tenancy we had weekly 4 hour cleaners. We had gardeners 2 hours fortnightly, treated and jet washed the driveway. This was because even though it was rented, it was still our home. When it came to giving notice on the property I wouldn’t let Romans in to show people round as early as they wanted to. They didn’t “want the landlord to be without money”. I wouldn’t let them because of how they behaved in the beginning of our tenancy. Fast forward to checkout and the inventory clerk commented on the fact it was clean and even made reference to the fact the garage had been hoovered. We used professional oven cleaners, cleaners, window cleaners and gardeners. When the report came in it states that everything needed cleaning leaving us with a £432.00 bill. I suspected this to be because we would not allow them into the property as early as they wanted. This really annoyed the lettings manager. Do not believe that the inventory clerks are non biased third parties. It seems the inventory clerk used was in fact an ex employee of Romans. That is most definitely not unbiased. I was also advised by a Romans employee that the property needed to cleaned again anyway due to more works being carried out. In addition to this we saw on the report that we had left 1 drawer in the kitchen unemptied. This was reported to the property manager the next day. She tried to suggest that we could make arrangements after the cleaning costs were recovered. Eventually we made an appointment for me to collect the belongings. 30 minutes before the appointment I was called to say the contents had been removed and could not be located. Romans instructed their cleaners to dispose of everything stating it was our problem and we shouldn’t have left it. This drawer had some paperwork in including my babies birth certificates, prescription medication and various odd items. This is because I didn’t let them into the property. Their behaviour is absolutely disgusting and the worst bit is they are proud of themselves.The landlords friends live next door and thanked us for being fantastic tenants!

Claire · 21 June 2022

★★★★★ 5/5

Google

From start to finish with Sheveaghn Macbeath was amazing, took through our first viewing in a professional manner and when we said that’s what we were not after, she suggested to go to another one of the properties on view and we fell in love with the property! I was amazed at her prompt responses and the follow up each time we asked a question! For that I give Romans 5 stars ⭐️ Sheveaghn thank you , you are an asset to the team.PositiveProfessionalism

Harry · 17 June 2022

★★★★★ 5/5

Google

Just wanted to say a big thank you to Debra Barman in the lettings dept, we have just moved out of the area but before that we rented through the Camberley office for 5 years. Debra was our main contact if we ever had any problems, she was always polite and professional and would respond to our emails promptly, keeping us in the loop with updates (which made life a lot less stressful) very happy with the service we received from Romans.PositiveResponsiveness, Professionalism

Kim · 17 June 2022

★★★★★ 5/5

Google

I would like to give 10 stars to Oliver Hawkins, he has the best attitude in the business! I am a landlady and have a portfolio of properties that are managed by Romans for over 10+ years. Ollie is very professional and will assist with anything no matter how small it is. Nothing is too much for him. I can email or call and will know that everything is under control. I would fully recommend Ollie and Romans, he is an asset to the company.PositiveResponsiveness, Quality, Professionalism

Shereen · 17 June 2022

★★★★★ 5/5

Google

I have recently started to rent a property through Romans (Camberley) and I cannot recommend the service I have received any higher. I was in the process of changing locations due to the start of a new job & Charlotte Wild was extremely helpful and responsive in the organisation of viewings and provision of information. I'd like to thank everyone I have dealt with so far on making the experience as efficient & pleasant as possible. I would wholeheartedly recommend. Update: I have now been using Romans for just over two years and cannot fault their service. They have made the renting process/experience as straight forward as possible, with incredibly responsive communication, ensuring any issues have been either answered or dealt with as soon as possible. My primary contact has been Wendy Bennett, who has been professional, personable and knowledgeable. I would thoroughly recommend :)

Tom · 17 June 2022

★★★★★ 5/5

Google

I just finished a long-running house sale with Romans in Camberley, and I can't speak highly enough of the team. The service that they provided was excellent. Rhianna Scowen in particular was super helpful throughout the process. The house sale was delayed a result of issues relating to probate, and Rhianna went beyond the call of duty to help me during what was at times a difficult and emotional process. I can't thank her enough for her kindness, professionalism and support, and ultimately for making sure that the house sale went through. The other members of the Romans team were also very helpful, and I would have no hesitation in using Romans again for any future house sales.

Ed · 17 June 2022

★★★★★ 5/5

Google

Recently contacted Romans to renting a one Bed apartment in a retirement complex - Camberley. Jake and Ollie were extremely responsive from day one and visited the apartment on the same day. Within a week, Jake and Ollie had found a Client who was interested in the apartment and signed up.The appropriate contract was drawn up and the Client moved in. It is comforting to have worked with Jake and Ollie and the rest of the Rental team. Extremely professional and responsive. Would certainly recommend Romans for their Rental Services. LeandroPositiveResponsiveness, Quality, Professionalism, Value

Leandro · 17 June 2022