Romans Camberley reviews

★★★★★ 1/5

Trustpilot

Unfortunately I had no option to give…

Unfortunately I had no option to give one star it should have been zero. Terrible company, unprofessional, unethical and greedy. My daughter has had recent dealings with the Wokingham branch regarding letting a property they were advertising, safe to say she will not even consider letting through Romans after this experience. After my daughter expressed an interest in this particular property Romans said she would need to pay more than the advertised rent to secure the property. My daughter refused to pay anymore than the advertised rent and Romans backed down. Romans stated they could have the property on the zero deposit scheme, they then called and said that this was no longer possible and demanded that 5 weeks deposit and one months rent needed to be paid within 20 minutes in order for them to secure the property. Disgusting company wouldn’t use them under any circumstances.

Melissa · 10 September 2020

★★★★★ 1/5

Trustpilot

Wouldn't recommend renting property…

Wouldn't recommend renting property with Romans. They work with greedy landlords who don't care about properties. Our rent was increased even before we moved in and left us in inconvenient situation because we already gave notice for old property and didn't have much time to find something else. Landlord never fixed issues, it took him 2 month just to fix toilet. Got charged for leaving property "dirty and damaged". Tried to explain that it's not true but no matter what you say they will turn it around against you. We left flat much cleaner when it was when we moved in, but still their clerk said it's not clean enough because of dust in radiators which were there before and etc...

Sandra · 5 September 2020

★★★★★ 1/5

Trustpilot

Poor quality accommodation.

My son rented a house with fellow students. There were problems with damp in many rooms. The owner was known by a member of staff and disappointingly was never taken to task over the issue. Very unhelpful attitude from the agency.

Barry · 14 September 2023

★★★★★ 5/5

Google

Incredibly Romans were the 9th and last estate agent I met with a view to selling our unique high value property as part of an estate for which I was Executor. I am very glad I did. I instructed Romans purely on the basis of having met Lyndon Farrar who was very impressive and stood head and shoulders above the spectacular mediocrity and predictable approaches of the other agents I met. Throughout a very challenging period - not just in lockdown but also beforehand with our own circumstances of difficulties with the estate beneficiaries - Lyndon, his Branch Manager Matt Pointing, his colleague Alfie Caudwell and the rest of the team, were flawless. They found us the right very high-quality buyer very quickly and even took over the sale of the buyer's property in the end so we knew the chain was in good hands. I cannot recommend them enough and the branch at Camberley in particular. Sadly, they cannot improve my general dim view of estate agents after a lifetime of poor experiences but they have shown me that really talented professionals with integrity, honesty and common sense are out there if you search broadly enough. I would use them again in a heartbeat and will be doing so when we are ready to buy again ourselves.PositiveResponsiveness, Quality, Professionalism, Value

David · 25 August 2020

★★★★★ 5/5

Trustpilot

Isabella York

Isabella York is my property manager. She excels in responsiveness, politeness and professionality. I am very grateful for her continuous support!

Chiara · 11 August 2022

★★★★★ 1/5

Trustpilot

We started the process with Romans…

We started the process with Romans Broker service in March 2020 and after 6 months they still failed to get the mortgage approved due to the incompetent broker placed in charge. Incorrect forms submitted on numerous occasions and a lack of professionalism on liaising with the bank. We had to chase the bank for information and spend hours on the phone. The broker ignored our emails and finally in August when she submitted again the wrong form the property was lost. Avoid Romans Brokers at all cost.

Brad · 18 August 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. All very thorough and timely. Would highly recommend. Particular thanks to Charlie Gammon. Really switched on and always happy to help.

Nikki · 9 May 2022

★★★★★ 5/5

Google

Informative, fast and efficient.

Georgina · 16 November 2025

★★★★★ 1/5

Google

Tried to call on various occasions and got no response. Completed a few online requests and got a phone call 4 days later. The lady who called Did not appear very interested in hearing my request and informed the flat I was interested in has been rented and would call if something new comes up. Very disappointing contact with Roman's.

Raquel · 17 June 2023

★★★★★ 5/5

Trustpilot

Thank you Nathan for all your help and…

Thank you Nathan for all your help and support. You made this moving much easier for us from Dronfield to Reading.

Parisa · 12 October 2024

★★★★★ 1/5

Trustpilot

Bullying and Harassment

My partner rented from this terrible estate agents over a period of 18 months. He has rented many times previous and is always clean and tidy. At the 6 monthly checks he was always praised for how clean the place was. Upon moving out he was given charges for unreasonable ‘damage’ and general wear and tear. He argued this was wrong and was hounded via email and phone calls on a daily basis. 2 months after moving out he was told of more ‘damage’ which wasn’t shown on his checkout report due to a software problem. He’s still had no proof of this apparent damage, just told there is now an extra charge to him even though new tenants have been living in the property for over a month now. Romans are rip off merchants who think they can bully people into paying unnecessary charges. Avoid.

Rosie · 30 July 2020

★★★★★ 5/5

Trustpilot

I was very impressed with the excellent…

I was very impressed with the excellent service Romans letting agent in Bath and in special Amy has given me. Amy is very organised, helpful, quick and friendly.I couldn’t have asked for more. The whole process has been a wonderful experience.Highly recommended !

Ingrid · 13 July 2023

★★★★★ 5/5

Trustpilot

You achieved the best possible price…

You achieved the best possible price for us. Mike, the sales manager was confident that the property would achieve the valuation that he made. In fact it exceeded the asking price by several thousand pounds. Mike always had a very positive and professional attitude and the whole team were always willing to help when I telephoned, emailed or popped into the Reading Branch. Thank you again for an excellent service.

Debbie · 16 June 2022

★★★★★ 1/5

Trustpilot

Terrible estate agency. Thief's (£395 for a 1 bedroom cleaning !!)

Terrible estate agency. Please avoid this agency at any cost. They don't care about any tenant , their only concern is about the landlords that pay them commissions. Specially Mrs KIM SHANKS , responsible for a ''follow up service '' , she didn't care if I stay 3 winter weeks without water , but forced me to accept a 1 bedroom cleaning service for £395 !!!! And even thereat me !!! She keeps keys of the apartment they lent and without permission , they walk in and photograph your personal belongings . AVOID THIS AGENCY..........any is better than this one

Antonio · 25 July 2020

★★★★★ 5/5

Trustpilot

House valuation visit

Carl was Straight talking & giving balanced advice on Valuation & current market conditions. Friendly professional, punctual visit!

Mrs · 27 November 2022

★★★★★ 5/5

Trustpilot

Very good service

Very good service. Andrei was very helpful throughout the process of finding and moving into the new renting property.

Vinoth · 19 October 2022

★★★★★ 5/5

Trustpilot

Thank you

Can’t thank Charlie Gammon and Mia Chapman from the Farnborough office for their help and communication throughout the process of selling my property.

Tracy · 21 April 2022

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. When we first moved into our rented property there were a number of issues that took them over 3 months to sort out. Most recently in these covid-19 times they sent our landlords gas engineer brother to carry out a gas check without advising how he would be protecting himself and us from potential infection. I have never been so angry. DO NOT RENT OR BUY WITH ROMANS they are completely incompetent and do not care at all.

Customer · 25 June 2020

★★★★★ 4/5

Trustpilot

Great experience

Great experience! They have been really hands on and approachable especially Nathan. Well done!

Ven · 5 April 2023

★★★★★ 1/5

Trustpilot

Avoid as a landlord

Some good people at branches but really lacks when it comes to property management.Management staff lack common decency of returning calls, reading emails, professional courtsy and worst of all common sense. They fail to understand relatively simple regulations that they should be champions at. Every few montsh there is some or the other catastrophe caused by their negligence - be it the lack of sense in following protocol or compliance team being plain stubborn even when presented with black and white evidence of their mistakes. Have suffered with them for a few years but wouldn't recommend at all.

Ranjan · 22 March 2024

★★★★★ 1/5

Google

Dealt with them for 5 years through a rental (Tenant). Found them unhelpful, unapproachable and not forthcoming with information. After moving out they were an absolute nightmare to get our deposit back. Even after our landlord signed it off no problem they held onto it for a further 3 weeks with them unable to tell us why, which is illegal. We think it was to keep earning the interest until the end of the month. If so disgusting and unethical behaviour. We will not deal with them again. Update upon reading Romans answer below. Our deposit was agreed by both parties on the 12th Aug. We called and my partner came into your branch twice and not once were we given any information. It was not until my partner demanded to speak to someone higher up that we got somwhere. We were given the number of a Miss/Mrs S Harris who was the Property Manager who gave us info and even she said that we could have been told all of this in branch! If there was an admin problem why did all our chasing not highlight this issue and if we were told we could of resolved it sooner. This was not an "Admin Error" but poor management and bad customer service. We got our deposit back exactly on the last day of the month go figure, 3 weeks after agreed!. As for Oliver Hawkins, I was in receipt of his emails and when we were struggling for answers his was "I do not deal with deposits myself I am at the mercy of our accounts team" great help! Efficient I think not!

Karen · 17 June 2020

★★★★★ 1/5

Google

Probably one of the worst experiences I’ve had with a lettings agent, baring in mind I’ve rented student accommodation in the past. Trying to get a deposit back is never a fun experience but Romans have taken it to the next level. They have been incredibly difficult to communicate with throughout my tenancy, particularly during the dispute process. I called their office numerous times with no answer and kept being put through to their HO with the promise of being called back, but I never heard anything. I sent off several emails too, but again, no response. Would really encourage Camberley renters to go with anyone else. Funnily enough, the landlord that owned the property was so dissatisfied with Romans’ service that he chose to go with Orchards after my tenancy finished. I know this because I was told by the landlord’s maintenance guy who ironically let himself into my property not knowing I was in, because Romans failed to communicate this to either one of us. No doubt they’ll be quick to reply to this though.

Isaac · 17 June 2020

★★★★★ 5/5

Trustpilot

I recently rent a 3 bedroom apartment…

I recently rent a 3 bedroom apartment with Romans, Darshil Sheth made the process easy smooth one. I want to say thank to Darshil Sheth for his support and the Aldershot team.

Ronke · 21 March 2024

★★★★★ 5/5

Google

Excellent service especially that i have been dealing with them from overseas..great feedback and great service i highly recommend them.i would also like to mention that i have dealt with Charlotte Wild from camberley branch and she was very helpful and very professional. I really appreciate her help she was the only one among other real estates that i have dealt with that supported and helped me out.

Gyro · 18 June 2018