Linden Homes Western Caldicot reviews

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. We bought a house from Linden back in 2014 and it was a very stressful experience. They finished the house 6 months after they said they would, with no explanation during the wait, other than ‘unexpected issues’. When we called up to find out more information we were treated rudely and they were slow to get back to us. I couldn’t ever seem to speak to the same person so constantly had to repeat myself and recieved the same none answers. The garden was half the size it should have been, and we had to pay for a lot of extras which should have come as standard - a shower over the bath in the family bathroom was an extra £1000. Wardrobes were crazily priced. We ended up paying for one bedroom to have a wardrobe in but it was not worth the money. Just lots of big empty spaces with no storage ideas to speak of. The house itself was a split level town house style. We knew there would be one or two stairs between every room but there ended up being 7 between each room. Meaning about 35 stairs in the house. This has meant selling it on has been tricky as it’s such a weird design. We bought a house in Teddington Fallow Place.

Laura · 17 December 2017

★★★★★ 1/5

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No stars if able

No stars if able. An appalling company that lacks any ethical standing. The home we were sold does not meet even the rather low NHBC standards.

Jonathan · 2 May 2026

★★★★★ 1/5

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Cowboy company - rubbish builds

Moved into the property 2014 and logged all the snags with the property. Leaky windows, leaky bath, leaking under the sink, no plugs, doors leaking, taps broken. Some repairs - well if you want to call them repairs - have been made but still fighting now for my replacement door from 5 weeks ago which was promised in an email. Everything is logged from day one yet they still fail to respond to complaints!! They don't even know what good customer service is - overall rubbish company and I am now escalating all issues legally and will let everyone know via social media how bad this company is including showing prospective buyers at new sites the pictures of how rubbish the work is in the properties and emails!!!

Karen · 26 June 2017

★★★★★ 1/5

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Beware Linden Homes and Vistry Group

This company is the worst ever. The residents of Glen Parva Leicester who live close to the development at Cork Lane are having their lives made a misery. Constant piling nousr. Dust with unknown and untested substances possibly including asbestos has covered property gardens cars and probably lungs for weeks. No response from them whatsoever despite numerous emails, letters and phone calls. They have destroyed hedgerows. They have covetef local roads in mud. They do not adhere to one way signs and school drop off and pick up times lorries should not be moving. They state that they work closely with neighbours to establish good working relationships. Not a bit of it. They are a total nightmare and simply a greedy money-making set up. I am disgusted with them. They are building on a disused tip having been turned down twice so went to the previous government who let it through. DO NOT TOUCH THEM OR THEIR HOUSES WITH A BARGE POLE.Vile individuals the lot of them.

Helen · 22 September 2024

★★★★★ 5/5

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Great customer service

Great customer service. Really enjoyed the view and the support.

Ana · 13 December 2025

★★★★★ 5/5

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Harrington Park Exeter 5*

Moved into Harrington Park around 18 months ago. Patrick Williamson was always attentive and happy to help. Made the whole settling in period seemless by going the extra yard to get jobs done quickly. Would recommend.

Tom · 10 July 2024

★★★★★ 1/5

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Greedy company

Greedy company. Puts money over wildlife and their habitat.

P · 18 December 2025

★★★★★ 1/5

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If I could leave 0 stars I would.

If I could leave 0 stars I would.If nothing goes wrong with your home you will be fine-but any snagging at all and you are in big trouble. We have been living with a bad leak and no ceiling in our kitchen for 2 years and have a 15 month old. There is mold growing and linden will not get it sorted. It's constant dragging of feet. Please please don't buy from them. It's not worth it.

Amy · 24 January 2019

★★★★★ 5/5

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Visited the show home!

Visited the show home! We've been twice now & Rhodri couldn't have been more friendly & helpful. Thankyou!

Barbara · 20 September 2025

★★★★★ 3/5

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Be well informed before signing the reservation …

My review is solely based on the experience we had reserving our plot in Gloucester. According to the sales representatives at the estate,the Head Office changed our plot (which was £435 000) to 50% shared ownership without first communicating with the Sales team which was dealing with our case,as we had a already started the process of selling our old/current home with their Part exchange and could only reserve that plot once our house was sold. As compensation they offered us a bigger house ,at the top end of our budget which was (£450 000 incl the additionals we wanted) and agreed to give us the additionals plus the bigger house (which had been already reduced to £450 000 before we had our issue) for £450 000 which would have been enough to get the house plus additionals with the house we initially wanted.To cut the story short we are not getting any additionals or anything else anymore as we didn't mention it before signing for the reservation, which is our fault really as we didn't get the offer written down but rather as word of mouth over the phone. So please if they give you any offers have it in writing and also before signing the reservation, claim all of the offers they offer you for that house or plot. We were not well informed and were just under the impression that we are paying £99 to reserve the plot only.

Fifie · 4 September 2024

★★★★★ 1/5

Trustpilot

Be aware of Linden homes and Vistry

Be aware of Linden homes and Vistry company that own them. they have a very bad after care service for almost all things but any thing outside of the main build may not be covered by a grantee. if the kitchen or windows doors are out of the 2 year initial grantee and the installers that are subcontracted are no longer trading, you will not have a grantee. The people that installed the windows for my linden home are no longer trading and as such i no longer have a 10 year grantee. any malfunction and i have to pay to fix and this after 2 years and one day. Linden are not the great company they say they are and use 3rd rate subcontractors to save money. Do not trust that this company has your back when things go wrong, buy at your own risk

Maziar · 28 August 2024

★★★★★ 5/5

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Great experience with Linden Homes

Had a great experience recently with Linden Homes at the Copsewood development. Site manager Scott and his team were outstanding. Scott's hands-on approach to resolving the few snags at my house was impressive. He is also a very friendly person to work with. I would highly recommend their services.

Henry · 7 September 2023

★★★★★ 1/5

Trustpilot

Customer Service Is Disgusting

Customer Service Is Disgusting, I Have Been Calling The Office For Two Months To Reserve A Plot, Multiple Visits To The Office, I Phoned The Office Everyday To Make An Appointment I Am Being Told We Will Call You. And I Am Being Ignored All The Times. I Gave Up. Would Definitely NOT Recommend Buying Your First Home From Them.

I/M · 28 August 2022

★★★★★ 5/5

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Good customer service from Rhodri very…

Good customer service from Rhodri very knowledgeable.Good experience.

Yas · 10 November 2025

★★★★★ 1/5

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My daughter bought a home about 2012 in…

My daughter bought a home about 2012 in Burgess Hill. After she bought the home, about a year later, Linden told her they were taking back some of her garden as the fence builders made a mistake. After a lengthy and costly legal process, my daughter bought her own land back!Caution! Do not buy a Linden home. They will try to take your garden back. Vile company.con artists.

Kit · 14 December 2024

★★★★★ 3/5

Trustpilot

Aftercare is shocking

Aftercare is shocking. Once they have your money then you don't matter anymore.Our house is lovely but the grounds we pay to maintain our disgusting, roads are full of mud our back garden, well its resembles a paddy field. Driveway not finished, 6 weeks after completion, nobody from customer care returns your calls or emails. They promise you things but never keep there word. Think twice before buying!

Deborah · 5 February 2020

★★★★★ 5/5

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Brindley Edge - Coventry

We first visited the Coventry Linden Homes office in January where we were greeted by Rachael. We found the house we wanted and the process from then on was smooth sailing - mainly due to her organised approach. She has been nothing short of incredible throughout this whole house buying journey. Just before moving in, we had a house demo with Denis who explained everything to us to put our minds at ease before getting the keys. He then visited us 2 weeks after moving in to check any snags that might have come up. Since then, he’s sorted all of our snags (nothing major by the way!) quickly and efficiently - while remaining friendly and professional at all times. We’re so pleased with the service we’ve received and our house is absolutely beautiful. Thank you Linden Homes.

Sarah · 10 May 2024

★★★★★ 1/5

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If we could leave a 0* review then we…

If we could leave a 0* review then we would have done!The customer service is just absolutely appalling. We have been going back and fourth over snags that we reported with the site manager at the time, which we have evidence of, yet because the site manager didn't complete the necessary paperwork at their end correctly they have no records of some of our snags and now are refusing to fix them. They also won't provide any evidence to support their stance either!It seems very much like a large amount of snags were not reported to improve their statistics.I know a very small handful of people on our estate (over 100 homes) that have had a good experience. The rest are going through the same if not worse!

Jake · 7 May 2024

★★★★★ 1/5

Trustpilot

irresponsible

I give one star, because I can't give zero, I booked the plot in August 2023, they said the house would be ready in mid-February, at the beginning of February the seller said she could give notice to my landlord that we would move in at the end of March , I gave notice informing that it would stay until the middle of April, at the end of March they warned that it would not be ready on that date, I asked my Landlord for an extension until the middle of May, but I was informed again that the house would only be ready at the end of May, now I have nowhere to stay, because my Landlord cannot extend it again. And I am simply being ignored in my problem. If you want to avoid hassles, look for another construction company.

Luciana · 4 May 2024

★★★★★ 5/5

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In love with our home

In love with our home, moved in 8 months ago and have no complaints, the sales team were really helpful, the house is built to a good standard with a lovely finish. Being a detached house is so peaceful we can’t hear any noise around us and our neighbours don’t hear us either. Linden were able to give us a good deal too to help with the purchase. Any snags at the start were dealt with immediately. So far so good.

Melissa · 24 April 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Linden Homes Sales Team

We're currently in the process of moving to our new home in the Linden Homes development Orchard Green, and I must say, the service provided by the sales team has been exceptional. Right from the beginning, they made the entire process smooth and hassle-free for us. Communication has been excellent throughout, with the team keeping us informed every step of the way. They were always available to address any queries we had, which we really appreciated.We also found the home demonstration they arranged, along with the site manager, to be extremely helpful. They took the time to walk us through everything in detail, ensuring we understood all the features of our new home.In addition, I'd like to mention that we've completed a part exchange with them, and the process was handled efficiently and seamlessly.Overall, we're highly satisfied with the service provided by Linden Homes. We look forward to updating our review in a few months' time once we've settled into our new home

Kay · 20 April 2024

★★★★★ 1/5

Trustpilot

Honesty avoid this folks

Honesty avoid this folks . Very substandard material. Everything falling apart. When you contact them , they respond like you are crap. Visited my friends new houses, you then realise Linden home design is a joke. What a difference. I will be definitely selling this house. Thank God house prices goes up irrespective of design .

Damian · 25 April 2022

★★★★★ 1/5

Trustpilot

Lazy, inadequate, poor quality shocking builder

Are you Looking for a new home? Do you enjoy being happy and stress free? Do you like company’s who are open and honest? If you have answered yes then AVOID AVOID AVOID linden homes in Suffolk at all costs!!! Don’t believe a word they tell you, from the moment you start a journey with them you will sincerely regret it and wish you went to reputable builder in the area. Customer service is rude, slow, aggressive communication style and unhelpful, I’ve had better service from McDonald’s staff on work experience. I fully regret buying my 3 bed semi house from linden it’s been nothing but structural problems with the house, they built my neighbours driveway to narrow so he/she can’t park their cars on it and now the site have asked me to give permission for them to dig up the green land in front my house so they can build me neighbours a carpark as they don’t know how else to resolve the issue for a mistake THEY made and they are now making it my problem and ruining the nice view I have but there is no f#cks given!!!! I’ve emailed and called and expressed my views but no luck!! It’s fallen on deaf ears.

Jordan · 20 March 2024

★★★★★ 1/5

Trustpilot

0 Star Rating If I Could!

If I could give 0 stars then I would. Whatever you do, do not buy a house from this company if you want any form of straight forward house buying process. The company are pathetic. They are that bad that they have come off social media. I can only assume that is because of the level of complaints that they would have received!We have been on one of their sites for 2 years now and are still having problems with them.

Gareth · 11 March 2024