Every review we hold for the Cafferata Way office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs!!!
Shockingly poor service. Agent takes over three weeks to even begin required repairs. Misleading viewings as promises made during viewings are not kept. Agent will say anything to get you to sign up for the property but once he has your money the service rapidly deteriorates. Comes across as pleasant but is rude once he has your cash. Agent tries to blame tenants for any faults in the property. Replies to communications take days. Acts as if it's his property but takes no responsibility for anything. Can't wait to move out.
James · 17 October 2015
★★★★★ 2/5
GoogleAs the owner of a successful business, I contacted Buttercross to negotiate a let on a commercial property. They failed to return my calls when promised, and the agent lacked any sort of enthusiasm or energy in negotiation. Phone calls were abrupt and unfriendly.
Ben · 28 May 2018
Agent replied · 27 May 2023
Thanks for your feedback Ben. Sorry we were unable to help on this occasion. We put forward your proposal to the landlord despite it being £310pcm less than the offered rent. Your offer was responded to within 2 days as was communicated to you. Since your offer was rejected I can't see any further communication that we've failed to respond to. I hope you managed to find an alternative unit in the end.
★★★★★ 5/5
FacebookWhat an amazing letting agent!! boiler in my rented flat broke down Wednesday, plumber straight out to diagnose. Sadly beyond repair, new one installed and working within 48 hours!!! Can’t recommend more highly, thanks Buttercross
Maria · 23 July 2021
Agent replied · 26 May 2023
You are very welcome Maria and thank you for your kind words.We have a great team of contractors that we work with and we have also passed the thanks onto Paul Derry Plumbing & Heating who carried out the works.
★★★★★ 1/5
GoogleAppalling communication and broken promises. No call back until chased and then received application even when told that no applications would be accepted until all viewings done. Not happy with service at all!NegativeQuality, Professionalism
Mrs · 25 August 2021
Agent replied · 27 May 2023
Sorry again that you missed out on a property.
As we discussed, the landlord opted to go for an application after the first round of viewings. We had a lot of interest in the property and whilst we do attempt to get everyone round, ultimately its the landlord who makes the final decision and if they want to take an application forward before all viewings have been concluded then that's what will happen.
Good luck with your search.
★★★★★ 5/5
GoogleI sold a property through Buttercross and they made the whole thing very easy with no fuss. Would highly recommend them for lettings and salesPositiveResponsiveness, Professionalism
Iain · 25 August 2022
Agent replied · 27 May 2023
Hey Iain, thanks again for choosing us to manage and then sell your property. It's been an absolute pleasure - good luck in your new home!
★★★★★ 5/5
GoogleExcellent service, very professional. Daniel always calls back when he isn't at first available and was extremely helpful. Priced our property at the right price and achieved a quick sale.
Drouzin1 · 22 May 2024
★★★★★ 5/5
GoogleBrilliant experience with Buttercross Estates, Daniel goes above and beyond any estate agent I have dealt with. Great service and transparency throughout. Would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Joe · 25 August 2021
Agent replied · 27 May 2023
Thank you Joe. It was a pleasure to help.
★★★★★ 5/5
GoogleHad a very pleasant experience and stay for more than two years in Newark with Buttercross estates. They are always ready to sort out any of the issues and responds quickly to our text whenever there’s a query. I would deffo recommend them if you are looking for a property in Newark location.
Adhil · 27 May 2022
★★★★★ 5/5
GoogleRecently used Buttercross Estates & from start to finish everything was seamless.
Danial & his team could not be more helpful. I will definitely use again.
Paul · 22 May 2024
★★★★★ 5/5
GoogleRented a property through Buttercross Estates for the past 18 months. Communication has been quick, easy, and very helpful. Very professional service and any issues have been picked up really quickly by Abi and the rest of the team. Wouldn't hesitate to recommend to anyone else renting in the area.
Victoria · 27 May 2022
★★★★★ 5/5
GoogleExtremely professional and efficient service, We have had a couple of small issues with the property since renting however on each occasion they have been dealt with quickly by both Daniel and Abi.
Andy · 28 May 2017
Agent replied · 27 May 2023
Thank you for the kind words Andy and glad we've dealt with the issues to your satisfaction. Hopefully smoother sailing from now on!
★★★★★ 1/5
TrustpilotAmazing for the first 11 months then boom
Amazing for the first 11 months, when I handed notice in. I get bombarded with call and texts telling me they need to do viewings immediately.
M · 15 January 2024
★★★★★ 5/5
GoogleVery pofessional and efficient service, I would highly recommend Buttercross Estates. Communication was excellent, keeping us up to speed throughout the whole process of our letting. 5 stars!!
Daniel · 28 May 2017
Agent replied · 27 May 2023
Thank you Dan for your kind words. Your flat's in a super location. Glad we could help with our Let Only service.
★★★★★ 1/5
FacebookThey are not good at time keeping. They are always late for property visit. It is not professional.
Dorota · 24 May 2021
Agent replied · 26 May 2023
Hi Dorata, i'm sorry to hear that you haven't had a positive experience with us. As i mentioned at your property visit today, it was a genuine admin error where the wrong time was selected in the diary but i can assure you that it won't happen again. I… See more
★★★★★ 5/5
GoogleI rented a Property through Buttercross for just over a year, from start to finish the whole experience was made very easy by Buttercross. Abi who was my agent was very helpful and very easy to deal with, I would highly recommend Buttercross if you are looking to rent a property!!
Tony · 28 May 2019
★★★★★ 5/5
GoogleWould highly recommend this letting agency. Very professional but personable experience, fantastic value for money, will 100% use again. Thank you.
Vanessa · 28 May 2016
Agent replied · 27 May 2023
It was a pleasure to let your lovely house. You did a great job with the renovation. Makes our job a lot easier!
★★★★★ 5/5
GoogleAlways friendly and helpful. Dealing with any problems quickly and effectively.
Alison · 27 May 2021
Agent replied · 27 May 2023
Thank you Alison for your kind words.
★★★★★ 5/5
FacebookAgency very friendly tenants. They have an online portal that allows you to report problems around the clock. They understand every problem and try to solve it quickly. Porta available in several languages, so it does not discriminate against any nation. If I had to choose again, I would choose just Buttercross!
Maciej · 19 December 2016
★★★★★ 5/5
GoogleWould like to say a huge thankyou to Daniel and his dedicated staff for all their hard work and patience with our search for a new home. We are so grateful to all of you and will definately use Buttercross Estates to continue our search. A massive thanks. Di.
Diane · 28 May 2019
★★★★★ 5/5
GoogleBrilliant every time
Stephen · 27 May 2021
Agent replied · 27 May 2023
Thank you Stephen - very kind of you!
★★★★★ 5/5
GoogleWe sold our property in record time - great advice to get viewings & offers. Couldn't have asked for a better service.PositiveResponsiveness, Professionalism
Sally · 25 August 2022
★★★★★ 5/5
GoogleFantastic, efficient company. Would highly recommend.
Sian · 28 May 2018
Agent replied · 27 May 2023
Thank you Sian. Happy New Year to you.
★★★★★ 5/5
GoogleAs a landlord the Buttercross team have made finding tenants so easy. They are efficient with ensuring any queries are dealt with keeping both us and the tenant informed. I highly recommend!
Olivia · 27 May 2020
★★★★★ 5/5
GoogleRating only, no written review.
Joyce · 15 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
