Trusted Agent profile · Bury
★★★★★
141 reviews across 1 platform
121 Whalley Road, Shuttleworth, Ramsbottom, Bury, BL0 0DG
Lifestyle Sales and Lettings's office in Bury, at 121 Whalley Road, is rated 4.4 out of 5 across 141 reviews on 1 platform, including 141 Google reviews rated 4.4.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
GoogleBeing a first time landlord I was concerned about choosing suitable tenants and ensuring all the correct paperwork was in place. Niall made what would have been a stressful process for me seem simple and easy, he worked worked efficently and professionally with a good result.PositiveProfessionalism
1/5
GoogleWish I could give zero stars
We acknowledge your comment but we do not believe we have had any dealings with you. If you could please explain the reason for your ZERO and in fact how you have come to that, as you are not a tenant, landlord, contractor or even had a viewing with us. please explain....
5/5
GoogleLifestyle sales and lettings have been my first port of call for advertising my rental properties for at least 10 years. The company's flexible approach to meeting customer need has been welcomed by me, and I wouldn't use any other estate agent for finding a new tenant. During these times, the professional advice and expertise has been welcomed and always helpful. Response times to queries are excellent, and value for money is superb. I cannot recommend Lifestyle Sales and Lettings enough, and would like to take this opportunity to thank the team for all their support over the last 10 years, as I look forward to receiving the consistent standard of customer service for many years to comePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExceptionally professional and well organised but also such a lovely team of genuine people. I would highly recommend them and should I be looking to let a property or rent one in future I will actively look to Lifestyle as a priority, rather than simply relying on the portals. Mel and Henry have gone above and beyond to make my extended Ukrainian family feel supported and welcome during this difficult time and we are all very grateful. Thanks again and keep up the good work. Rick
5/5
GoogleThe agency told us very inviting pleasantries about the place and we thought , well, we have to see to believe. It turned out the house had even better surprises than what the agent said, beautiful house both inside and outside plus excellent neighbour !!!! The transaction to secure the house was done professionally and in very compassionate manner. We award them...The best agency of the North West. Thank you, Henry for your good works. We are very pleased with the house.
5/5
GoogleMy elderly mother and her partner have rented a two bedroom apartment in Chorley for the past 11 years. Lifestyle Sales & Lettings have administered the property on behalf of the owner and the services provided by Lifestyle have been. very good throughout the rental period. Any issues arising with the property were promptly dealt with. Unfortunately the time has now come where the tenants are having to vacate the property due to them needing a more supported/care living package. The tenants cannot thank Lifestyle and the owner enough for how they have managed the property during the period of the tenancy. I have been the conduit between the tenants and Lifestyle and I would have no hesitation in recommending Lifestyle to any potential person who is looking to rent through a professional letting agency.
5/5
GoogleHaving dealt with other agencies in the past, I cannot commend Lifestyle Sales and Lettings highly enough. From our first phone call, to being shown the property, we were bowled over with how friendly, efficient and helpful they were. From seeing the property we wanted online, to viewing it, filling out all the paperwork and processing all of the required checks, to moving in, the whole process took less than two days, which to my mind is absolutely unheard of, and only made possible by the dedication and wonderful communication of the team, who bent over backwards to get everything processed as quickly and smoothly as possible for us. They were easily available for queries at any time of day or night, pleasant and friendly, ruthlessly efficient, and still found time for some lovely extra touches, such as a 'welcome to your new home' box on taking the property up, filled with thoughtful things like tea and coffee, toys for the children and a lovely card. In a competitive market, these little touches make all the difference, and I wouldn't reccomend anyone else now. Wonderful service both initially, and ongoing as tenants whenever we have had an issue or query. I cannot sing their praises highly enough. Special consideration must go to Henry Thomas, who has been our main point of contact since our first enquiry, and has provided a constant touchstone for any further issues of queries. The perfect combination of efficient, available at the drop of a hat, super-quick to respond to any question, and with a friendly personality that makes you feel more like you're talking to an old friend than a business contact. Henry (and the rest of the team by extension) has been faultless, and it's a breath of fresh air in a sector where tenants can sometimes find agents either difficult to contact, slow to respond, or problematic to deal with. He's a wonderful example of the priorities of Lifestyle Sales and Lettings, which, across the board, are to treat all clients as priorities and to bend over backwards to get lettings processed in record time, and ensure that any issues that might arise thereafter are dealt with swiftly and efficiently. After dealing with both Henry and other members of the team, it's the only agency I would be happy recommending family and friends to in future.
5/5
GoogleBig thanks to Henry going above and beyond for me, great responsive service
5/5
GoogleI've been working with Lifestyle Sales and Lettings Ltd for almost two years and highly recommend them. Niall and Jacob, are particularly responsive, reliable, and proactive, making property management effortless.
5/5
GoogleFound a new home through Lifestyle Sales and Lettings! A trustworthy agency. All the members of staff are professional, efficient and friendly. Special thanks to Henry for his caring and patient attitude. Highly recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMe and my partner have recently moved out and Lifestyle lettings were absolutely amazing and efficient! We were helped along the way by Henry at every step who was amazing and I can’t recommend highly enough . The customer service here is second to none and i would urge anyone to try and get sorted moving with Lifestyle lettings. Thank you so much, Andy x
5/5
GoogleI am the landlord of the Waterside offices in the Gatehouse, Summerseat. Due to the ongoing work rebuilding the bridge after the flood 5 years ago we were struggling to get new tenants. Lifestyle Sales and Lettings were recommended to us by a trusted colleague. From the get go Melanie worked tirelessly to promote our offerings, her enthusiasm was rewarded in record time and we secured a fabulous long term tenant, particularly considering that so many vacant offices have come onto the market due to Corona Virus situation. I was most impressed at the professionalism of her whole team. I cannot recommend their services highly enough.PositiveProfessionalism
5/5
GoogleNiall was really helpful throughout the process of purchasing my first home. Would recommend
5/5
GoogleBig thanks to Henry going above and beyond for me, great responsive service
1/5
GoogleRang a few weeks ago, nobody returned my call about a rental property. Rang again today and was told both properties had gone, although 1 still showing on 'Rightmove'. When I said about ringing 3 weeks ago and was disappointed no-one had returned my call, the person I spoke to gave an insincere apology. Find this very unprofessional and certainly lacking customer service skills. Didn't even ask for details incase anything else came on to their books. Will be avoiding this company in the future.NegativeResponsiveness
1/5
GoogleVery Rude Staff. As a tenant calling to notify the landlord of a structural issue with the roof of property, I was surprised at the mocking and condescending attitude of Henry Thomas, who was particularly unhelpful, obstructive and needlessly rude. During two separate attempts to report the issue, this individual point blank refused to log the issue and pass the information on to the landlord unless photographs of the roof could be provided, which I explained could not. Obviously such an issue will only worsen through the winter and ultimately cost the landlord a lot more £££ to fix! All in all, this company failed in their duty of care to both tenant and landlord. Not good for a lettings specialist...
5/5
GoogleLeah beaty was very helpful throughout the lettings experience and kept us updated promptly. Made the whole experience a lot more enjoyable.
1/5
GoogleExceptionally rude staff, exceptionally unprofessional, don't resolve problems, don't respond to messages and literally do not care. If you are a tenant then I would seriously consider looking elsewhere for a property through another agent. The only time I have every had any efficiency from this company is on the day my rent was due-the direct debit payment had left my bank account as always, but due to an error with their own bank account they didn't receive it. On the day of rent being due, by 3 o'clock I had received 2 nasty messages, one voicemail and one email saying I was now in 'rent arrears'. I was treated like a common criminal, despite me never ever missing a rent payment or paying a second late. When I rang them there was never any apology or acceptance that it was a fault on their side, just treated me like I was dirt on their shoe.
5/5
GoogleWe have been carrying out work for Lifestyle Lettings for almost 12 months now. As a company we pride ourselves on providing a timely and efficient plumbing and heating service to both private individuals and tenants. It is therefore important to us that we work with companies that have the same aims and work ethic as us. We find the staff at Lifestyle Lettings both professional and friendly. They send jobs through to us using their system and we then take over and use our systems for contacting tenants and booking our engineers in for repairs. We find the team communicate quickly with us on job go ahead and turnaround. In a fast paced and often stressful industry we find it's important that our customers are working on the same wavelength as us and that is certainly what we have found with the team at Lifestyle. Would highly recommend them to any future landlords and tenants.
5/5
GoogleI would highly recommend going to Lifestyle sales and lettings. I rented a property with them and they were very professional with there job and made sure everything was done the right way and very helpfull, they were also very friendly and always made sure to guide you through the process of renting. And I just want to say a massive thankyou for everything they have helped me achieve.PositiveQuality, Professionalism, Value
1/5
GoogleAVOID AT ALL COSTS!!!! Giving one star would prefer to give minus, staff are very rude and ignorant. Unwilling to help and wont repair problems on the property eg. central heating and hot water in middle of winter took 3 to 4 weeks to repair the boiler and still wasn't fully working due to pressure loss. Complaints about grass being long when was cut 2 days beforehand. Wont receive bond on leaving the property due to pathetic standards of furniture marks on 12 year old carpets and flooring. Also let themselves into the property and then deny that the have stepped foot inside even when tenants are in. I repeat AVOID AT ALL COSTS as you wont get your money back and be waiting months sometimes years for repairs!!
1/5
GoogleAvoid at all cost get pressure every day of these and they keep your holding fee some people struggle on paper work these just want your hard earned money
5/5
GoogleIve been working with this company for almost a year now doing lots of electrical testing and repairs on the properties that they manage. They provide a well organised schedule of works and the feed back I get from the tenants is nothing but praise for the staff at Lifestyle, Henry, Melanie, Karin & Niall , a great team to work with also.PositiveProfessionalism
5/5
GoogleLifestyle have been very good at dealing with any issues and are quick to answer any phone calls. A few weeks after moving in there were issues with the hot water and a new boiler was needed. The team dealt with this quick and had plumbers out within a day. Henry in particular has been very helpful.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lifestyle Sales and Lettings's Bury office has 141 reviews across 1 platform: 141 on Google.
Lifestyle Sales and Lettings Bury is rated 4.4 out of 5 across all 141 reviews, and 4.4 out of 5 on Google from 141 reviews.
Lifestyle Sales and Lettings Bury, 121 Whalley Road, Shuttleworth, Ramsbottom, Bury, BL0 0DG.
