Anwyl Homes Burscough reviews

★★★★★ 5/5

Trustpilot

Anwyl homes - The Oaks.

Our experience of purchasing a new build was smooth and very straightforward. From placing deposits down from step 1 all the way through till build completion and receiving the keys. Carol in the office kept me regularly updated step by step on the build process and was a great help when selecting the interior specifcation for the kitchen and bathroom. The build quality is excellent and the site teams 4 week check after completion shows their commitment to quality assurance. The Anwyl staff were all helpful and communicated to me throughout, as was the support with the solicitors. This made the whole process seemingless throughout. I highly recommend the Anwyl team and especially the staff at the Oaks office!

Brett · 12 November 2022

★★★★★ 5/5

Trustpilot

Gladly Recommend

Buying a new build can be a daunting experience if you’ve never done it before and the process can be different to what you’re used to. No need to have any worries because Sam and Steph will do an amazing job welcoming you in and guiding you along the journey in such a professional and relatable way that you will instantly feel at home. Always happy and smiling, even when they are snowed under, nothing will be too much trouble for them to make sure you have the best experience with Anwyl. Throughout the whole process we have been impressed by the whole team and made up to be in an Anwyl home.Gladly recommend to future buyers 👍🏻

Mart · 24 October 2022

★★★★★ 5/5

Trustpilot

Repairs completed by Richard and Josh

Richard and Josh attended to repair the built in fridge freezer door in our kitchen as it had been damaged when originally fitted. They are both professional and friendly, this is the second time they have visited to complete a repair and both times they have been respectful of our property. They are a credit to the Anwyl homes team :)

Stacey · 28 March 2024

★★★★★ 5/5

Trustpilot

Would recommend!

Very friendly, efficient and high-quality work

Keilijane · 7 October 2026

★★★★★ 5/5

Trustpilot

Josh Hough was very professional and…

Josh Hough was very professional and clean worker, very friendly and a knowledgeable tradesman

Nicola · 5 March 2024

★★★★★ 5/5

Trustpilot

Josh Hough was fabulous

Josh Hough was fabulous; lovely fella who just cracked on with his work!

Ro · 22 March 2024

★★★★★ 5/5

Trustpilot

Richard and Josh Customer Service Technicians

Richard and Josh came out to repair the built in fridge freezer that looked to have been installed incorrectly. They were on time and friendly. They clearly explained to me what they could do to fix the immediate problem of the freezer door not closing fully, then what they would be doing at a later date to fully resolve the issue. Thanks both for a brilliant job! :)

Stacey · 18 October 2023

★★★★★ 5/5

Trustpilot

As always, great service from the lads

As always, work carried out by Richard was great. Always take time to explain what is being done and why, and with a smile!

Shae · 4 July 2023

★★★★★ 1/5

Trustpilot

Anwyl thoughtless Holmes

Anwyl .. ‘thoughtful Holmes’ .. or not! Since completing over two weeks ago we have identified somewhere in the region of two thousand issues/snags that demonstrate extremely poor trade skills and failing quality control processes. Anwyl promised us a home that would be finished to highest of standards and top rated aftercare. We have been left with a home that is questionable how it passed even the basic of health and safety checks and a complete lack of ownership around resolving these issues and barely any acknowledgement. In the 13 days that we have been raising these issues we have been met with many excuses which are simply not acceptable! Due to the volume of snags, we are unable to document every single one however we have taken a video for context available on YouTube just type in ‘Anwyl thoughtful homes…or not’Listing a few: ⭕️Boiler has pipes not connected ⭕️Electrical plug points millimetres away from water mains pipe connection with the pipe placed over the plug so it cannot be used⭕️Fire strips falling out of all the door frames⭕️Lights tripping and cutting out which I assume is from a loose connection another fire hazard⭕️All the plaster on the walls is terrible - bumpy, chipped, scratched and tatty. The majority of walls need to be replastered⭕️Same for the woodwork which is unfinished, with drips of varnish all down the stairs.⭕️Every single cupboard in the kitchen has chips and knocks in, one isn’t even attached to the wall ⭕️Broken tiles in the bathrooms ⭕️Every door/window hinge is rusty and covered in brick acid and paint⭕️Light placed in correctly in ground floor hall way as the front door smashes into it when you open it⭕️Tiles on the roof of the porch not fixed down properly We have had professional snaggers, site managers and other tradesmen come to look at the house and they are as shocked as we are, none of them have any idea how the property passed quality control, this is incredibly damaging for the Anwyl brand.. in short DO NOT BUY AN Anwyl Homes property!

Hannah · 11 October 2022

★★★★★ 5/5

Trustpilot

Fantastic home …

I am absolutely delighted with my new home. Kerry in the sales office has been great and very helpful. The guys onsite are really good and will sort any issues out straight away, Jake especially has been brilliant. I would recommend buying a home from Anywl and would definitely buy from them again

Victoria · 16 August 2024

★★★★★ 5/5

Trustpilot

The person who came this afternoon was…

The person who came this afternoon was very professional and helpful.

Alex · 3 September 2026

★★★★★ 5/5

Trustpilot

Fantastic After Service - Pete Giddins is a star

Pete Giddins has recently completed some minor snagging works in our home and was extremely professional and very thorough. His workmanship was second to none and he completed all jobs within the allotted 2-days. Very happy homeowners and thank you Anwyl for the great Customer Service.

PSD · 2 December 2024

★★★★★ 5/5

Trustpilot

Thank you Lee Reynolds.

Lee Reynolds is a good multi skilled technicians. He inspected the door and skirting for me. He works meticulously and professional.

Good · 15 September 2023

★★★★★ 4/5

Trustpilot

Although we did not end up purchasing a…

Although we did not end up purchasing a home through Anwyl at their Fairways site in Handforth in the end, we were really impressed by Will Waterworth's knowledge and help throughout. He was kind enough to keep us posted with our dream plot as soon as it became available and gave us a little more time to sell our other property to secure it, which was appreciated. Not once did we feel pressured or given the "hard sell" and he was brilliant to work with.

ZB · 26 September 2022

★★★★★ 5/5

Trustpilot

Chris was great

Chris Appleton was great. Very polite and very helpful.

Jack · 31 May 2024

★★★★★ 5/5

Trustpilot

Friendly and helpful

Jillian was really friendly and helpful, making the experience of buying a home at Mill Green really easy and stress free.

Chris · 5 September 2023

★★★★★ 5/5

Trustpilot

Richard Nelson 5*

Richard was a top guy, really friendly and helpful with some tips, couldn’t recommend him moreCallum Witter

Callum · 6 December 2023

★★★★★ 5/5

Trustpilot

Great experience at Stonebridge Fold!

We recently moved into our new Anwyl home at Stonebridge Fold and just want to say how great Imogen has been throughout the whole process- she's answered any questions and helped us out whenever necessary- a real asset to the company.

Katie · 29 March 2021

★★★★★ 5/5

Trustpilot

Everyone has been so helpful and welcoming

Bought a home with Anwyl at the Winnington (Northwich) site back in September 2021. Both me and my partner could not be happier with the standard and spec of the home we purchased. We bought a home 4 bed detached Stratford and Marie from the sales office was fantastic with us. When we moved in, as expected with a new home any teething issues were quickly ironed out by either Keith and Phil who run the site and have always been keen to help even now! I've purchased new homes in the past and as soon as your in, the developers distance themselves from you but that certainly hasn't been the case on this occasion.

Andy · 22 August 2022

★★★★★ 5/5

Trustpilot

After a very difficult sale I was…

After a very difficult sale I was anxious that buying at Mill Green, Warton might have been a major mistake but I needn’t have worried. The site team at Mill Green, namely Chris and Mike, have been exceptional. Every small issue is dealt with promptly and always with a smile! The site is very clean and the frontage is tended every week so standards are high. Although there is still major works ahead, there has been no difficulty accessing my property or noise nuisance at all. Every effort is made to ensure the new owners are not impacted by the ongoing construction. The Site Team could not have been more helpful so you can have confidence when you buy here that help is at hand.

Hiliary · 18 August 2022

★★★★★ 5/5

Trustpilot

Can definitely recommend Paul Higham

Can definitely recommend Paul Higham - Anwyl’s Technician. Paul is extremely professional. His work and attention to detail is second to none. Paul is a credit to Anwyl

CLARE · 12 January 2023

★★★★★ 5/5

Trustpilot

Creaking floorboards

Richard came to fit a new kitchen cupboard door - and to also investigate our creaking floorboards on the landing - he was very thorough and did a great job identifying and explaining the problem - and what will happen next to resolve it..

Nigel · 10 December 2024

★★★★★ 5/5

Trustpilot

Chris Appleton was very helpful and…

Chris Appleton was very helpful and made a good job. Well done.

Ambrosio · 7 March 2024

★★★★★ 1/5

Trustpilot

Don't take £500 PLS offer. House itself-threatened to sue.

If customer care are ignoring you look at CRA 2015-in my case for missing extras sections (9-2), (11-1) (11-3), (24). Small claims court can be submitted online. They will make a same day payment to you like they did me.Literally, when I was about to get the keys at 4pm, get a frantic call from PLS saying their previous 3 completion statements were not actually complete-they need £700 more. Refuse and you cannot get the keys-even though I expected to move in today. Question the fees? It is 4pm-banks close at 5pm so you won't move in. And PLS were recommended to deal with it all for the Alexandra Gardens, Crewe development? Steer clear-their £500 discount cost me £700 ON THE DAY! (I have requested a copy of their frantic calls and emails on the day of completion suddenly requesting the funds to further my complaint). As for the house itself no huge issues-a few missing items from the extras list, but the customer care team are frankly hopeless. A shame as the house itself is actually fine its just their attitude-before sale you are a priority, after sale an inconvenience. If you want to go Anwyl to avoid some developers with bad press-Anwyl are no better, service is hit or miss (and don't care if they miss).EDIT: Anwyl tried to remove this review by saying it was not "verified" and Trustpilot asked me for evidence of an invoice or contract-well sir (I cannot name you due to trustpilot rules), you know it is me, you called me the day after I left the review. Very disappointed you would try and remove it not by speaking to me but by claiming I did not buy this property when you handed the keys to me personally. This review is now verified as you can see.Edit 2: See how clever Anwyl try to be in their reply. The information they gave to PLS as "my" solicitors was correct. And the information Anwyl gave to me was correct. HOWEVER, they do NOT state the information given by PLS to me was correct-hence the frantic phone calls. So the solicitors they recommend made a mess of it. Expect such weasel tactics from their customer care team who didnt care their recommended solicitors gave me incorrect information!

Lyrren · 28 July 2022