Trusted Agent profile
★★★★★
14 reviews across 1 platform
105 High Street, Burnham, SL1 7JZ
Roger Platt's Burnham office at 105 High Street is rated 2.2 out of 5 across 14 reviews on 1 platform.
Every review we hold for the Burnham office, from every platform, shown as written. First names only.
5/5
TrustpilotMortgage offer
Our mortgage was handled by Jacqueline, and we couldn’t be happier with the service we received. She was incredibly patient, helpful, and supportive throughout the entire process. She handled everything professionally and efficiently, making the whole mortgage application quick and stress-free. Everything went so smoothly thanks to her hard work and attention to detail.
1/5
TrustpilotI just wish I could leave ZERO stars!!
I just wish I could leave ZERO stars!!! I have moved many times BUT this move was the worst! I cannot go into full details BUT the stress we and our lovely buyers were put through was beyond unbearable. Our buyers actually suffered stress related illnesses and one ended up in hospital! The only advice I can give is if you use the Burnham branch...WHATEVER discussions you have with them...ALWAYS follow it up in WRITING AND GET A CONFIRMATION ITS RECEIVED! We were told many mistruths and the Ombudsman came down on THEIR side and said it was just ALL "HEARSAY"! We stupidly trusted whatever they said!
1/5
TrustpilotProbably one of the worst estate agents…
Probably one of the worst estate agents in the area. Should have reviewed on our local FB page which confirms the poor service. Our property has been on the market 6 weeks and not one update, the only call received was after I called them 6 times, left VM's and in person messages. Now looking to see if we can cancel our 20 week contract and move to another more reliable agent.
5/5
TrustpilotThe uncomfortable process of selling a…
The uncomfortable process of selling a property was made so much better by the staff at Roger Platt Maidenhead that I have been motivated to leave this review. We dealt mainly with Shona, William, Mo and Leah who between them guided us professionally, politely and efficiently through every problem that arose.
1/5
TrustpilotRoger platt Maidenhead
I was trying to rent a property through Roger platt and my POC was Andreas and Ateeq. Intially everything was alright once i signed the contract they had informed me that landlord just changed their mind and does not want to proceed any further. As the move date was 5 days from then I called and explained them the urgency as i gave already paid them the rent for the first month. They were not at all concerned and gave me cold answers regarding my move. They were okay with everything before and later everything seems to be an issue. I’m spending a lot on hotels till i get my next home. On top of that they did not yet refund the amount yet. My money is stuck with them. When i requested for the amount they are just saying that they requested the accounts team. Disgusting service. I am searching for a house still and i seriously I dont recommend this agency even to my enemy. The property is still available online but they just wont proceed.
1/5
TrustpilotHad a viewing today at 16:05 been…
Had a viewing today at 16:05 been waiting at the address at 15:55 had to ring another Branch at Burnham to get any contact and rang the sales team to speak to somebody about the viewing and the sales team was rude to me at the Maidenhead branch as I was not told I had to pay for parking to view this property! Absolutely rude agents and I rang more than 10 times no answer and on 2 different phones. I am trying to work with you guys and nobody had told me that I needed to pay for parking to view this property. It might cost a couple of quid to park to view the property but why am I not being made aware of this
1/5
TrustpilotExtremely disappointing and poorly handled rental application
I had a very disappointing experience with Roger Platt in Maidenhead while applying for a rental property.
5/5
TrustpilotPhilippa in particular was excellent
Philippa in particular was excellent - I suspect several times she went beyond her official duties and always behaved both professionally and in a friendly manner. She made a stressful and rather complicated transaction so much easier.
1/5
TrustpilotBad Service, Bad Communication, Broke Their Own Contract
I can thoroughly recommend Roger Platt, Burnham High Street if you are happy to be lied to, not communicated with, and generally left feeling that even though you are the fee paying client the buyer's needs will always be more important than any instructions you have given them. If this is not the service you are looking for then I would suggest you choose a different estate agent not in the Sequence Home group
2/5
TrustpilotLower Earley
Lower Earley - Not interested in showing us a house which was vacant in Spencers Wood.
1/5
TrustpilotWhen purchasing the property
When purchasing the property the agent told me & put on email the price included the furniture. Upon receiving the offer acceptance letter it stated an additional 20k for furniture.
1/5
TrustpilotPoor Experience
I would like to echo the experience of the reviewer who had a bad experience (where the needs of the buyer were put first). I was not presented with an accurate picture of the sale and was made to feel like a second class citizen.
5/5
TrustpilotRoger Platt Burnham
Doing a great job for us, selling our house. Competitive on fees.
1/5
TrustpilotVery disappointing.
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Roger Platt's Burnham office has 14 reviews across 1 platform: 14 on Trustpilot (across the whole business).
Roger Platt Burnham is rated 2.2 out of 5 across all 14 reviews.
Roger Platt Burnham, 105 High Street, Burnham, SL1 7JZ.
