Every review we hold for the Burnham-on-Crouch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would just like to thank Maxine and the girls at the Burnham branch as they had been very professional and so helpful from the sale and purchase on our new property.
I would honestly recommend to contact the burnham branch if you are selling a property or would like to buy a new house as they have gone above and beyond and always available to help in any situation.
Thankyou so much girls with your help and assistance it’s very much appreciated.
Regards Danny and Julie
Marsh · 20 August 2024
Agent replied · 24 August 2024
Thanks for the wonderful 5* review and thanks for your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRhiannon St Pier was fundamental in the process of my house purchasing journey, she introduced me to my current mortgage broker Ella who has allowed me to become a first time buyer. This information and service was key to starting this process and ultimately making me a home owner at 22. Great member of their team and a pleasure to deal with.
Nathan · 13 April 2025
Agent replied · 24 August 2024
Many thanks for your kind words and wonderful 5* review Nathan Whittle. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRhiannon at Bairstow Eves (Burnham branch) is extremely friendly, helpful and professional and was completely unwavering in her commitment to help me when I found my dream ‘tiny house’. Even though my property sale fell through last minute via a local agent, Rhiannon went above and beyond, pulling out all the stops, to try to help me. She is an absolute star. Nothing was too much trouble and the anxious, scary, buying and selling process was much easier with Rhiannon on board. Her and Maxine make the best team and I thoroughly recommend the Burnham branch as they are with you all the way.
Michelle · 26 April 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us your wonderful recommendation and 5* review Michelle Jarrett. Thank you for your kind words which I will of course pass on to our dedicated team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGary and Ella and team have been so helpful patient and kind in the start of this process. Clear explanations of what will be done and in what order but without any pressure to make a decision unless we are at that point.
Ella is very knowledgeable in her financial field and so much empathy and kindness. Thank you team for the support thus far.
Sally ann
BoC
SAC · 21 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter many months of searching for a new home and being let down by other estate agents by not being true to their word, I was delighted to do business with Rhiannon who was honest from the offset and helped us find our forever home. Thank you Rhiannon !!
Chantelle · 13 April 2025
Agent replied · 24 August 2024
Chantelle Firkins many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMassive thanks to Rhiannon St Pier from Bairstoweves for all her help and assistance. I just recently purchased my first home, it was all new to me and I had no clue what the process was like.
She constantly kept me updated, was very friendly, and supportive across the entire process. A huge credit to the company!
Charlie · 22 May 2024
Agent replied · 24 August 2024
Many thanks Charlie for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI cannot adequately express my sincere appreciation to Maxine and her team for all the hard work and kindness that they showed me guiding me through selling my house.
Maxine went above and beyond the call of duty for me for which I will be forever grateful.
Best wishes.
Tim Miller.
Timthemil · 22 May 2024
Agent replied · 24 August 2024
timthemil thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally impressed so far of our experience with Rhiannon from Bairstoweves. After spotting a property on Rightmove on a Friday, we got in touch and Rhiannon organised a viewing the same day. We made an offer on our way home and Rhiannon negotiated and had our offer accepted before closing time. Can’t wait to move into our new home and hopefully the smooth and swift process so far will continue while we wait to complete!
Sarah · 13 April 2025
Agent replied · 24 August 2024
Thank you for taking the time to leave us this great 5* review Sarah Morrison-Connell. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommended
Kasey from the Burnham office made everything very easy and everything went through straight forward … well done Bairstow eves Burnham Essex
Georgie · 13 April 2025
Agent replied · 24 August 2024
Many thanks Georgie Ruffy for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Rhiannon for being an absolute star in the process of my partner and I buying our first property. She has been fantastic during the process and has made the experience brilliant for us, thank you!
Saskia · 20 August 2024
Agent replied · 24 August 2024
Many thanks Saskia for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOutstanding service by Tina Wallace -mortgage advisor. We found Tina extremely helpful, knowledgeable and went the extra 10 miles in assisting with our purchase. Would highly recommend Tina to anyone who needs a mortgage advisor and will certainly be contacting her again when we need to find a new deal. Thank you for all your help.
Stephanie · 13 April 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleMaxine was the estate agent for our house purchase. She was thorough and persistent and helped hugely with the unfortunately v necessary chasing up of our conveyancers.
Tina Wallace was our Mortgage broker and was tremendous. The work she put in helping two nervous novices could not be under-estimated. She secured us a great deal and managed the process seamlessly.PositiveProfessionalism, Value
Adam · 25 August 2022
Agent replied · 30 July 2023
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am giving 5 stars because we had Tina Wallace as our Mortgage advisor and I am so glad we did. Tina helped us through a very stressful time and fought our corner on many occasions , she went above and beyond her job role to help us finally complete on our house and I have to say I would highly recommend Tina.
Amy · 13 April 2022
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Burnham are amazing and highly recommended. The unwavering efficient, attentive, professional and friendly support and commitment received from Maxine, Tina and Jade was outstanding throughout the whole 10 weeks of my purchase. The resilience and tenacity to move the unmovable was an inspiration and kept me the right side of sane! thank you :-)PositiveResponsiveness, Professionalism
Cyndy · 25 August 2022
Agent replied · 30 July 2023
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience with Bairstow eves, was excellent, from the minute that they took the house on to the finish, they were professional and friendly and kept me updated every step of the way
Siobhan · 16 December 2025
Agent replied · 30 December 2025
Thank you for the kind words! We pride ourselves on providing excellent service and it's wonderful to hear that you had a positive experience with us. We always strive to keep our clients informed and make the process as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAfter weeks of emails, calls trying to view a property with the intention of placing an offer on our dream house they never got back to us. The house then sold to someone else purely because their communication is non existent. If you are going to buy/sell a house with them. Don't bother, they do nothing for you
Harry · 8 March 2025
Agent replied · 17 April 2025
Hello Harry,
I'm truly sorry to hear about your experience with us. Your feedback is important, and I would like to address your concerns. Please contact us at review@countrywide.co.uk so we can discuss this further and work towards a resolution.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI have been looking for my new home for months now. Rhiannon has been an absolute diamond with finding suitable properties and supporting me though the buying process.
Althea · 26 May 2024
Agent replied · 24 August 2024
Althea Bart thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSince I started looking for a place in Burnham I have nothing but help from Rhiannon at Bairstow Eves , she has been so professional
And has put up with my endless phone calls every day ! Her and Maxine have been so friendly and made my experience a good one
Julie · 13 April 2025
Agent replied · 13 April 2026
Thank you for taking the time to leave us your 5* review Julie Grindrod! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently placed our house on the market, and due to the diligence and hard work from Rhiannon and Kasey, it was sold quickly. They were extremely proactive in marketing and making sure the right people viewed. They were professional and explained all that was happening, with good communication.
Glen · 13 April 2025
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review Glen Smith. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI wanted to take a moment to express my heartfelt gratitude for the exceptional support you’ve provided throughout our lengthy sales process. Your professionalism and patience, especially during the challenging moments when our chain collapsed, have been nothing short of remarkable.
Maxine, your willingness to accommodate my frequent calls for updates has been incredibly reassuring. It’s clear that your team are dedicated to your roles and the success of our endeavours. Although we’re not quite at the finish line yet, the progress we’ve made is encouraging, and it’s largely thanks to your efforts.
As we approach the final stages. I’m optimistic that the same level of excellence and teamwork will see us through to a successful completion. Thank you once again for being our pillars of strength during this journey.
Richard and Sarah
Richard · 13 April 2025
★★★★★ 5/5
GoogleRhiannon St Pier
I just wanted to express my gratitude for all the help you are giving me in finding our home. I know I have given you an almost impossible task with my requirements but your positive outlook and support is greatly appreciated. Thank you.
Haley · 13 April 2025
Agent replied · 24 August 2024
Thank you Haley MacNeil for leaving us your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGood morning.
I would just like to say a massive thank you to Maxine and Rihanna at bairstow …
Julie · 13 April 2024
Agent replied · 24 August 2024
Julie Marsh thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been dealing with Rhiannon over the sale of my elderly mums property. Rhiannon has always been very helpful, very professional and is always willing to answer my many questions. Nothings been too much, whatever I've asked. I would highly recommend Bairstow Eves, Burnham to anyone local looking to buy or sell property.
Alison · 19 October 2024
Agent replied · 23 October 2024
Many thanks Alison for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI needed a valuation for probate purposes. We arranged a suitable appointment straight away. Kasey arrived on the time agreed and carried out a thorough inspection before explaining everything, showing comparable house prices and the reason for her valuation. Based on her excellent service so far I definitely recommend her and will be back when it comes to selling the house.
Graham · 22 May 2024
Agent replied · 24 August 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Graham. Kind regards, Lucy, Customer Relations.
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