4/5
TrustpilotGreat help for a first time buyer
Isabella and Sonny were a great help for me when buying my first property. Would certainly recommend
Trusted Agent profile · Burgess Hill
Connells Burgess Hill reviews
★★★★★
1,720 reviews across 2 platforms
21 Church Road, Burgess Hill, RH15 9BB, RH15 9BB
Connells's office in Burgess Hill, at 21 Church Road, is rated 2.1 out of 5 across 1,720 reviews on two platforms, including 89 Google reviews rated 4.8.
Reviews
Every review we hold for the Burgess Hill office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotNo Enthusiasm
My son is looking for his first home to buy. He called Connell repeatedly about a flat he was interested in and they didn’t make much effort to call him back or set anything up. In the end I had to call and arrange a viewing.Son and his dad went on the viewing. The agent was very halfhearted and didn’t show any enthusiasm about the property. Very underwhelmed.
1/5
TrustpilotI worked for this company they promised…
I worked for this company they promised me the earth in terms of support and marketing, when i got there I had two 17yr old kids with 0 experience and was left completely unsupported - they then sued me when I left for money back (Joke)DO NOT WORK FOR THEM MOST AWFUL COMPANY I HAVE EVER STEPPED FOOT INTO
1/5
TrustpilotPoor communication
Poor communication. Go with another estate agent. Connels is hopeless.
1/5
TrustpilotThe perfect name actually CON-nells.
The perfect name actually CON-nells.I was happy till the day before move-in but since this agency is full of fraudsters; they lie and deceive you till you make any payments and once that is done with good faith then they start ignoring you because that's what con artists do.
4/5
TrustpilotEmmie Richardson is efficient and…
Emmie Richardson is efficient and polite, dealing the rent brilliantly to the landlord' satisfaction.
1/5
TrustpilotWent to them to rent a house,booked a …
Went to them to rent a house,booked a viewing. Got a call on viewing day that they had to rebook, i took another day off work for the viewing just to get another call saying that the landlord doesn't accept us because i get in work beneffits...this was meant to be disscussed after viewing not before and in my opinion Michelle has this house put asside for some of her friends. Totally unprofessional
1/5
TrustpilotCon - nells
Put in a offer with connells estate agents and basically forcing our hand to use there in house mortgage adviser or else they wouldn’t put forward our offer, we had all or correct documents and a mortgaging principle. Which I later found out was illegal! They basically told me I’m not interested in the house due to not using their in house mortgage adviser.
1/5
TrustpilotWould not book a viewing for a flat…
Would not book a viewing for a flat without first making me come to their office to push their own morgage advisor who comes with a £599 price tag. They said that this was due to them recieving too many "time-wasters".
1/5
TrustpilotStill awaiting refund
Was informed i would receive a refund of my holding fee from the plymouth branch for a property that was taken off the market. Have still not received this a MONTH later and am stuck in a loop of the branch blaming the accounts department and vice versa. Also have been informed that i am only due a partial refund even though i never received any services from them. Do not trust.
1/5
TrustpilotThe worst Agency to deal with was…
The worst Agency to deal with was running late to meeting that was arranged only 20mins prior to me leaving and this is at peak traffic, the guy was so rude because I was going to be late, would not let me speak kept talking to me how bad I am. Worst Agency ever will never sell or buy through them ever
1/5
TrustpilotWorst Agent Ever
Awful communicationBooked viewing in person but then 8 minutes before the confirmed time another email arrived to say that this would be a Desk Top Valuation - meaning agent would not even attend the property to view. What a waste of time!!!
1/5
TrustpilotAwful
Never rent using Connells as a letting agent. They are completly clueless in their Dorchester office, have don't even realise have their contract is either out of date practice or not even law. Avoid.
2/5
GoogleCurrently dealing with them on purchase of tenanted flat but progress has been delayed by their poor management of process
Agent replied · 24 October 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
1/5
TrustpilotGot to be the worst surveyors
Got to be the worst surveyors I’ve ever dealt with. When I apply for a mortgage this embarrassment are always the ones who ruin the process. They don’t value the flat, they value the street with their eyes closed. Anyone could do their job. Hopeless. They’ve obviously got a cheap contract with these mortgages companies, to save mortgage companies from paying the full loan to value.
5/5
GoogleVery professional and friendly. Always helpful and knowledgeable.
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotAbsolutely terrible service from start…
Absolutely terrible service from start to (soon to be) finish!
1/5
TrustpilotThere are bunch of crooks liar We had…
There are bunch of crooks liar We had three valuation they’re all pretty much was on the similar price when these guys come to do your survey for my flat don’t lie to the lender so please if you have these guys to come to do a survey told to F off because it will let you down they are racist and rude.
1/5
TrustpilotDisappointed
We signed up with Connells on 31st May and were promised the heavens. From then until now we have had one viewing and yesterday they got our viewing mixed up with another property. Do they even know what they are doing in those offices. Very disappointed and would not recommend Connells to anyone.
1/5
TrustpilotDO NOT USE. These are liars and frauds.
DO NOT USE.After agreeing to let a property to me, they phone 1-week before the move-in date to inform me that they have let it to someone else, despite my having paid the 'holding deposit'. To make matters worse the agent giggled down the phone as she informed me that I was a week from homelessness.Evidently the holding deposit is worthless and offers a tenant no security.
1/5
TrustpilotThere survey report was rubbish and…
There survey report was rubbish and full of assumptions rather than facts. Since moving into the property we have serious issues which should have been reported.There lack of response speaks volumes.I have a brain tumour and advised not to get into stressfull situations alas they have made my heath worse. I have complained to RICS and I suggest others do the same.
1/5
Trustpilot9 months and counting with leaking shower
Waited and still waiting for 9 months now for a leaking shower to be fixed. Currently had approx 5 different plumbers “try” to fix it with no joy. Had to fight for about the same time to get hold of our landlords to make them away of how they are wasting their money paying these people to “manage” their property. We have actually started fixing other problems ourselves.
1/5
TrustpilotFirst buyer
First buyer a little while ago. Dealing with the Horley branch. Totally useless gave me extremely bad advice. Lost nearly £1500 and was told all not refundable. Absolute cowboys
1/5
TrustpilotWow just reading some of these reviews…
Wow just reading some of these reviews glad were having nothing to do with them!Total lack of communication! Viewed a property said would ring us to let us know the outcome we had it, next thing we see is Let agreed on picture m, not even a courtesy phone call telling us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
