Bond Oxborough Phillips reviews from buyers

★★★★★ 5/5

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First class estate agent

We bought our cottage via BOP and Mat Moore was our main point of contact. He was brilliant from start to finish. Nothing was too much trouble, he always returned calls and was great at communicating between us (buyers) and the vendors. I have recommended BOP to friends who are currently looking to buy in the area and had no qualms about doing so. Our friends are already impressed, just two weeks into the process, with the service they are receiving from the team.

Rebecca · 1 June 2016

★★★★★ 5/5

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Bude's Bond Oxborough Phillips 5* service

Bought a holiday home through Alex at Bond Oxborough Phillips in Bude. From our first enquiry to viewings to completion, Alex was extremely helpful. We were kept up to date with emails and phone calls along the way. He also provided us with extra information about the properties (honest answers to our questions) and the area, which was extremely useful for out of towners! Thanks for providing such a friendly informative service.

Penny · 9 January 2017

★★★★★ 5/5

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We bought our home from BOP. Excellent service.

Matt Moore was absolutely superb throughout. He took us through the process, kept us informed and enabled us to arrange several viewings not only for ourselves but for builders and surveyors. Thanks Matt.

Andrew · 26 April 2016

★★★★★ 4/5

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Estate Agent communications

I have used Bond Oxborough (as a seller) before and was satisfied with their commitment and effort at that time. On this occasion I was a buyer and found them to be capable and business-like . However the major issue I found during this process (which took a week short of six months from initial bid to completion) was a lack of information on the reasons for the long delay. I had to chase up what was happening through my own estate agent and solicitor, both of whom tried very hard to determine what the problems were. but without much success. I would have preferred a monthly up-date from Bond Oxborough - via my own Estate agent, if only keep everyone in the picture.

Ken · 29 March 2016

★★★★★ 5/5

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Purchaser of a property in Marhamchurch, Bude.

From the very outset the service received from bond Oxborough Phillips was exceptional, I am delighted that we have brought negotiations to a close but at all times the attention to detail and personal service has been excellent. All members of the team in the Bude office were aware of the various situations and thus there was a seamless approach to the sales process. The fact that team members would ensure contact was made where required during their days off gives a true indication of the value they put on their customers, I would have no hesitation in recommending this team in the future and a special mention must go to Mat Moore who has totally performed way in excess of any one wildest expectations and without whom the process would have collapsed.

Richard · 11 March 2016

★★★★★ 5/5

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Outstanding customer service!

As a buyer we were exceedingly impressed with every element of the service we received from your company. We dealt mainly with Alex in your Bude branch. He attended our viewings and went above and beyond every step of the way, right through to completion. He pre-empted most of our concerns and answered our questions/queries within hours, every time. We cannot speak highly enough of his service. Overall a wonderful experience at a very stressful time, we couldn't have asked for more. The service we received from Bond Oxborough Phillips should set the standard for every estate agent in the country! We have already recommended you to a friend!

Anita · 12 December 2015

★★★★★ 5/5

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Review as a purchaser

Bond Oxborough Phillips (Bude) not just added value, the purchase would not have happened without them as the house was not on the market. They achieved an excellent price for the vendor and found us an ideal property, with the sale completed at the speed that we hoped for. Vendor, purchaser and estate agent all worked as a team, getting results even with tardy action by solicitors. Staff were all pleasant to deal with and calls and emails were returned promptly. They went "the extra mile" with small details such as the manager changing a day off and his colleague delivering keys, which hugely helped the logistics of the transaction. I have come across 3 really good firms of estate agents over the years and BOP (Bude) are one of them!

Kh · 18 November 2015

★★★★★ 5/5

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Excellent attention, communication and thorough. Very friendly and professional

They were my sellers agents but they gave us a lot of their time and attention answering any queries we had. What I liked best was that if the person I wanted to speak to wasn't available someone else was either able to deal with it or the person I wanted phoned me back as soon as possible. I've had too many promises from other companies that "we'll ring you back" and no one ever did. Bond Oxborough Phillips were excellent and I would recommend them to anyone wanting a friendly yet thoroughly professional service in the future.

Laurence · 18 November 2015

★★★★★ 5/5

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Excellent service

Extremely nice team, polite and courteous. All questions asked were investigated and answered efficiently. Whole process was simple and efficient. Thanks Stuart and Alex and team.

Anthony · 24 November 2015

★★★★★ 5/5

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Excellent service

The agent provided a Friendly excellent service. They were always prompt at all viewings, Every time they were well prepared and knowledgeable of the property. And once we had entererd into the purchasing stage they continued to be very helpful and were always keen to assist us in communicating with the vendor to quickly get answers to help smooth the conveyancing process.

Sh · 16 August 2016

★★★★★ 5/5

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Professional

We have looked a number of properties in the area and were impressed with our main contact Alex. Responses to questions were dealt with promptly and efficiently. The house we finally bought was through BOP and we are pleased that the sale went through without any major holdups. We have no hesitation in recommending BOP to potential clients.

John · 10 January 2017

★★★★★ 5/5

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Purchase of Property in Bude

We received a very high level of service from the agent and in particular, Alex, who was our point of contact during the whole process. He was extremely knowledgeable on the area which was vital as this was a business acquisition. I would not hesitate in recommending them or using them again.

Amanda · 6 September 2016

★★★★★ 5/5

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Professional, friendly and pro-active team at Bond Oxborough Phillips.

Found all members of staff well informed, friendly and extremely helpful. The team were successful in helping us relocate from along way out of the area, which was a exciting but challenging time for us and at all times they offered us their expertise and support. Thank you

Jemma · 16 August 2016

★★★★★ 5/5

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Bought a house through Bond Oxborough

We recently bought a house through Bond Oxborough. They were terrific throughout and very communicative and responsive. I would have no hesitation in recommending this agent to anyone or using them when it comes to selling.

John · 9 June 2016

★★★★★ 5/5

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Friendly & Helpful

We were very impressed with the way Bond Oxborough Phillips helped us with our recent purchase. Our calls & emails were always answered promptly in a friendly & helpful manner & any queries resolved quickly.

A · 9 November 2016

★★★★★ 5/5

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Property purchase

I found Bond Oxborough Phillips to be very good indeed. They were proactive in helping me to find the property I needed, polite and courteous, and informative

JANETTE · 17 November 2015

★★★★★ 3/5

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Could add more information

Staff pleasant enough and seem to want to help. Information on property not adequate enough, have had better service from other estate agents.

Debra · 17 November 2015

★★★★★ 4/5

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Professional, helpful, honest and open; readily available and accommodating on viewings

Very nearly excellent but let us down on meter readings - they were wrong.

David · 18 November 2015