Trusted Agent profile · Buckinghamshire
★★★★★
2,021 reviews across 2 platforms
10-12 The Broadway, Wycombe End, HP9 1ND, Buckinghamshire, HP9 1ND
Savills's office in Buckinghamshire, at 10-12 The Broadway, is rated 4.2 out of 5 across 2,021 reviews on two platforms, including 187 Google reviews rated 4.9.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotRental experience
Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!
Thank you for your feedback, Mattie. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
TrustpilotProperty managed by Sarah
Property managed by Sarah. We had no real isssues during the tenancy however Sarah was great in helping with whatever was needed.
Thank you so much for your review, Mr.Cameron. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotFiona Wither Review
Fiona Wither has been a great help throughout my entire tenancy of two years. Savills and Fiona have been helpful when faced with problems with my apartment, communication has been very smooth and they’ve been quite supportive. I highly recommend Savills to anyone looking for a reliable agency.
5/5
TrustpilotGreat proactive service from the…letting team at hampstead
Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)
We really appreciate your kind feedback, Irene. We are very pleased we were able to help and wish you all the very best for the future.
5/5
GoogleWe’ve had a great experience to date with Savills Beaconsfield, and particularly with mention to Adam Harris. Adam has fully engaged with what we are looking for, providing informative house viewings without time pressure. He has been helpful in providing information not only on the property but on the local area too which has been incredibly useful. He is both professional and approachable, always prompt to respond to calls or emails. In comparison to other estate agents we have experienced on our house search so far, he is offering a gold standard service. Thank you Adam, we appreciate your hard work in our house hunt.
Dear Charlotte, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Home Counties
1/5
TrustpilotAppalling experience
Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly given the proximity to your planned move-in date and the additional costs you incurred. While property sales and changes in circumstances can occasionally arise unexpectedly, we recognise the significant impact this had on you and appreciate your concerns regarding both communication and the handling of your reimbursement request. If you could email further context to socialmedia@savills.com we will investigate.
5/5
TrustpilotExcellent Property Management
We have had a very positive experience with the Savills Lettings and Property Management team. In particular, our property manager, Bailey Chan, has been professional, responsive and proactive in managing a long-running maintenance issue involving the management company. He followed matters up consistently and kept us well informed throughout. We really appreciate Bailey’s support, and look forward to continuing to work with him.
We really appreciate your kind feedback, Krista. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotPositive experience as a tenant!
Positive experience as a tenant dealing with Savills. They were responsive and attentive during both the move in and move out of our tenancy. Our property manager Maria was ace - no complaints!
We really appreciate your kind feedback, Lewis. We are very pleased we were able to help and wish you all the very best for the future.
5/5
GoogleSavills have been great to work with once again. From re-valuation and marketing with Dan, through actioning the process of securing tenants and then Jodie, who was then my main point of contact and completion of all paperwork, things were very straightforward. Jodie is a great communicator and so reliable. She made things very easy. I have always felt that they were available for me when I had any questions. Thoroughly recommend.
Dear Elaine, thank you for taking the time to provide your feedback, as a repeat client, it is lovely to read that we have ensured the process was smooth for you again. Thank you Gordon Hood Lettings Regional Head
1/5
TrustpilotSavills are the management company for…
Savills are the management company for the house next door which is rented out. Over 18 months ago, a brick post on the drive which belonged to that house toppled over onto my path. This was reported by previous tenants, new tenants and myself on several occasions but the brick post has not moved and is too heavy for me to pick up and move onto their drive. The inconvenience is to me not the house it belongs to. I cannot use my path to take bins in and out as this prevents it. Apparently, the landlord is also aware. I rang Savills, the management company, several times last year and was fobbed off or advised it will be sorted that week...and it never was and nobody came back to me. Happy to take the fee but not taking up problems caused. If anyone trips over and hurts themsleves (and lets face it any trip can result in a potential death) the claim will be on Savills. I hadn't left feedback earlier as wanted to give them a chance but this is ridiculous!!!! I could only put date of experience as May 25 but it happened in December 24.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you over an extended period. We would like to investigate this matter urgently and ensure it is resolved without further delay. Please could you contact us via email to socialmedia@savills.com with your address and any reference details, so we can escalate this to the appropriate team immediately.
5/5
TrustpilotSince Vivian Yip (MARLA Property…
Since Vivian Yip (MARLA Property Manager) being my property manger, she has all along tried her best to help me in the most efficient and effective way. Her responses and advices given to me are always clear, useful and up to point. It has saved me a lot of time and resources in resolving my problems, in particular I live overseas and am not familiar with the UK operation. Her assistances are valuable and is the best staff whom I come across in Savills. She is definitely a valuable asset to Savills and a role model for the colleagues to learn from. I trust she could have a bright future and she is the one whom Savills and her colleagues could always depend on.
Thank you for your kind words and for taking the time to post a review, Joyce. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotThank you
From the start, working with Christianne has been an absolute pleasure. Her professionalism, knowledge, and dedication set a new standard for what great estate management should look like. Every detail of our experience was handled with care, integrity, and genuine enthusiasm.
Thank you so much for your review, Lucas. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotI have had Savills as my property…
I have had Savills as my property manager for close to 9 years now and I must say I have had some exceptional agents covering my account - I want to particularly shout out Atticus Leung who has been incredibly helpful across a wide array of repairs/ replacements/ general Qs. The turnaround time is very efficient and all my questions are answered, the approvals from the landlady obtained and all the necessary works are initiated asap which minimises any inconveniences. We can’t always control other things going on in the apartment/ building/ residential area but having a helpful residential manager and agent helps a great deal.
Thank you so much for your review, Anastasiya. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotElliott Jones was very helpful
Elliott Jones was very helpful. The information we required arrived quickly and his liaising with others in the team on our behalf was effective. He is also very nice to work with.
We are so pleased that everything worked out successfully for you, Clare. Thank you for providing us with an update and for taking the time to review our service.
5/5
GoogleWe cannot thank Tamsin at Savills enough for her incredible support throughout the sale of our home and our onward purchase. From start to finish, she was professional, friendly, and simply amazing. Her expert guidance and attention to detail made the entire process seamless, and she was always available to answer our questions and was always reassuring when I needed her to be. Tamsin's dedication and hard work truly went above and beyond, and we are so grateful for everything she did to help us achieve our dream move. Highly recommended!
Dear Rajpreet. Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home. Paul Jarman, Head of Home Counties
5/5
GoogleAt Savills Beaconsfield Ben is leading an outstanding team who have done a wonderful job in securing a successful outcome to our sale process. The whole team has played its part and particular thanks go to Tamsin, who has been unfailingly focused, proactive and energetic. Consistently, she provides credible encouragement and utilises her skills and experience to provide wise counsel and deliver an excellent result. In addition, Tamsin is warm, sensitive and fun, qualities which have served to make what can be a stressful experience an enjoyable one. I have no hesitation in recommending Savills Beaconsfield.
Dear Stephen. Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
5/5
TrustpilotA great experience
Chris and Emma at Savills Exeter have been great to deal with during our recent home relocation. They were professional, effective, reliable, clear, straight forward and efficient in everything they did but they were also friendly, thoughtful, responsive and really easy to work with. They were great at listening and understanding our situation as it evolved and changed and always ready to help with answers and suggestions when needed. Moving home can be a roller coaster of ups and downs but working with Chris and Emma and knowing we could rely on them to helpful and straight forward was a massive help and I am happy to be able to thoroughly recommend their services.
Thank you for taking the time to leave feedback, Philip. We’re so glad that you appreciate Chris and Emma/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
5/5
TrustpilotFiona Withers is a star.
Fiona Withers has been our property manager for many years. She is consistently quick to respond, make good recommendations, and liases well between ourselves, the tenants, and with contractors. She is a star.
Thank you for taking the time to review our service, Nick - feedback is always incredibly helpful. I’m delighted that we met your expectations.
1/5
TrustpilotThreatening letter full of lies!
First time hearing of these is a "final warning" letter through my door from "Kevin Donohoe - Head of Asset Strategy, Planning and Delivery". Claiming they need to do a survey on my house and that their "records indicate" I have "refused them access" - NO one has knocked on my door about a survey! Claim they have tried to contact me via phone, letter etc and that I'm in breach of my tenancy and threatening to kick me out and legal proceedings, but I've had NOTHING from them until now! No letters, no calls, no one knocking on my door! This is absolutely disgraceful! I called and spoke to a nice lady, she was understandanding and apologetic, told me I should have had letters and stated a number of people have complained they've not recieved letters from them either so there's something wrong with the mailing system. She assured me I wouldn't lose my home - obviously, as I've not done anything wrong.
Thank you for taking the time to share your experience. We’re very sorry for the worry and frustration this caused you, that is certainly not the experience we want any of our residents to have. We understand how upsetting it must have been to receive a “final warning” letter when you had not previously been contacted or made aware of the need for a survey. You are absolutely right that this should not have happened, and we acknowledge that there appear to have been issues with previous correspondence not being received. Thank you again for bringing this to our attention, and we appreciate your willingness to cooperate moving ahead.
5/5
TrustpilotSavills are the best
Savills have been truly amazing in this very long journey we have had to buy our beautiful home. Jamie and Sarah were nothing but patient and encouraging when things were not going well. The thing that sticks out for me is how nice they were.....not like the Estate Agents I remember from years ago who basically just wanted to sell the house and get their commission. Jamie cared about us as people and if you ever need to sell your house (or buy one) you cannot do better than SavillsThank you to Jamie & Sarah we love our new home
Thank you for your lovely review, Jackie. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotI recently ended my 4-year lease of an…
I recently ended my 4-year lease of an apartment that was managed by Savills. My experience was great - I found the apartment that met all my needs quickly and throughout my stay all issues were being resolved and attended to promptly and professionally. In the past year Angus helped me quite a lot, for which I'm very grateful. Highly recommend!
Thank you for your feedback, Olena. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
TrustpilotGreat Service
Many thanks Ritesh for all your help, prompt replies and advice
Thank you for your lovely review, J Kerr. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotYato Konde-The deal breaker
I was planning to give the company (who I was sure is a great company in the field when I first contacted them) one star and bad review due to the bad experience and stress I was put under due to negligence I had during the renting procedure at the beginning. Yato Konde is the reason why I am giving it 5 stars.Yato is an outstanding apartment manager who truly prioritizes her tenants' comfort. From the start, her professionalism and warm demeanor absorbed all my anger and stress and made me feel calm and relaxed and made me feel I was at home. She communicates effectively, addresses concerns promptly, and maintains the property impeccably. What sets her apart is her genuine care for residents; she fosters a welcoming community and has a positive attitude. Yato's dedication and good manners create an enjoyable living experience, making her highly recommended as a manager.If I want to summarise it is: Professionalism, Dedication & Care
Thank you for taking the time to leave feedback/to share your opinion, NM. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
5/5
GoogleWe feel very fortunate that Tamsin Scott was appointed by the Savills Beaconsfield team to sell our much loved family home. From the start Tamsin took the time to understand the property and our wishes as vendors. Together we built a strong working relationship, she is knowledgeable, her attention to detail is meticulous, she was generous with her advice and in answering any questions we had, and she has guided us through the process. She has been resolute & unwavering in her work on our behalf, and, despite the very challenging market conditions, the property now has new owners, a young family, whom we hope will enjoy many happy times there. Our grateful thanks go to the team at Savills Beaconsfield, who have worked seamlessly with Strutt & Parker Gerrards Cross office as joint sole agents.
Dear Henri. Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf. Paul Jarman, Head of Home Counties
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