Every review we hold for the Buckingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookI had 4 different agents from various companies help me find my dream property.
Lara was by far the most personable agent, listened to what a wanted and delivered !
Lara found me 3 properties which suited all my requirements and one of them is now my families home.....!!!
Many thanks to Lara and the team
JP
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Jean-paul · 10 April 2019
Agent replied
Thank you Jean-paul Young, I hope you and your girls are happy in your new home together 😀🏡
★★★★★ 1/5
FacebookIf I could give 0 stars I would. We sold our house through Alexander as a house we wanted was for sale with them so felt it was easier. Everything was fine at the beginning but once it was on the market and we had like 3 viewings, there was no interest in selling it. One person viewed ours and wanted it but had to sell their house still but to Alexander that meant 'someone wants it, let's not bother anymore'. During the pandemic, our house sale fell through yet we didn't find out through our own agents who were Alexander. We had a weekly courtesy call from the estate agents we were buying through but not a peep from Alexander, the estate agents we are paying. When we resold, we complained so suddenly they took an interest for about 5 minutes. When we exchanged contracts and were agreeing move dates, I was doing all the leg work and heard absolutely nothing from Alexander. Since talking with others, I have not heard anyone with one good thing to say about this company. I can't believe I had to pay them nearly £4000 yet the other estate agents helped me and kept in contact with me far more. This is only a snippet of the issues we had so you can only imagine how stressful our move was. An embarrassment of a company, please don't ever waste your time or money.
Katie · 26 September 2020
★★★★★ 5/5
FacebookThank you Matt and Chloe for putting up with me over the past year in the search for the ideal home for my family.
You’ve gone above the call of duty in order to find that perfect home I’m looking for with the extra requirements I need. Always pleasant polite and punctual and pleased to help any time.
I’ll look forward to seeing you guys again soon as the search still goes on, but I’m confident you’ll find what I want when it comes to market.
Keep up the great work.
Jason · 30 May 2018
★★★★★ 1/5
FacebookDisgraceful company. Rented a property from them for 4.5 years.
They told me I owed rent which I argued but paid anyway (stupid I know) now they’ve decided I overpaid rent but they’re going to deduct some of what they owe me due to a debt on the meter which occurred after I left the property and after I had closed my EDF account.
Even with proof they are still trying to hold on to money which is rightfully and legally mine.
Not only that my children and I were made to live in an incredibly damp flat which I complained about for 4 years, my stuff turned mouldy, even the bathroom lino ....they eventually listened and sent someone to check. A bad leak was subsequently found under the bath which had caused all the damage. Even now they are trying to withhold £290 of my deposit for “damp damage” which they ignored for years. It’s currently in dispute with the deposit company. NEVER EVER RENT FROM THEM
Fay · 31 October 2019
Agent replied
Hi Fay. I would welcome the opportunity to speak with you about your comments, please feel free to call me on 01296 326443. Kind regards, Derek Turney
★★★★★ 5/5
FacebookReally friendly team, all on the ball and lovely to speak to. Thanks Matt and team for a great estate agents experience 😀
Carrie · 16 October 2020
Agent replied
Thank you 😊 ❤️
★★★★★ 5/5
FacebookGreat service and friendly staff. Thank you Frida Tevesz Harmse our property manager for looking after us!
Pamela · 7 February 2020
Agent replied
Very incorrect agency ! Will never use again ! Never !
★★★★★ 5/5
FacebookI had a great experience with Alexandra & co. Nothing was to much trouble for the team. Karen showed me around the properties. Lara and Charlotte did the property matching. Throughout they kept me updated on property listings that were within my budget and desired location. I would definitely recommend them to anyone.
Thank you to the efficient and cooperative team.
David · 2 December 2020
Agent replied
Thank you for your review. We will pass it onto the lettings team.
★★★★★ 5/5
FacebookLara was went above and beyond to help us find a property, thank you
Nicola · 6 September 2019
Agent replied
Thank you Nikki, I hope you and your family are happy in your new home together.
★★★★★ 5/5
FacebookEven though the house we viewed wasn't quite what we were looking for, the wonderful help AND communication from Karen Baker (and Katie!) was gratifyingly perfect! To have an agency that were unfailingly kind and welcoming was such a comfort, especially in this busy pre-Christmas period. Couldn't recommend them more highly. THANK YOU!
SJay · 20 December 2019
Agent replied
Thank you for the lovely review, we're glad you've had such a good experience with our Aylesbury team! Have a wonderful Christmas and New Year. Team Alexander & Co
★★★★★ 5/5
FacebookWe have just exchanged and through the whole procedure we have been kept informed all along the way. The manager at Wing went above and beyond our expectations and we highly recommend them. Our thanks to the whole team!
John · 19 May 2018
★★★★★ 5/5
GoogleI have used Ella Homes in the past to both purchase and sell houses and because of the previous positive experiences I returned to them when my mother had to sell her cottage and move into sheltered accommodation. Yet again, I was not disappointed with the service I received which was delivered in a most professional manner. by everyone I had contact with. The cottage was marketed at a realistic price and a sale was achieved within a week and completion took place just over two months later. Thank you Ella for all your hard work and support in achieving a satisfactory sale.
T · 15 April 2020
★★★★★ 5/5
GoogleA fantastic experience
We sold and purchased our new home using Ella Homes. From start to finish the whole team we very professional, whist being very kind ,friendly and supportive throughout every stage of the process. Not wishing to single out any members of the team, we would like to thank, Rachael, Bob, Holly and Mark for making us feel very at ease. Ella is a fantastic family and we would strongly recommend them to anybody who is considering a move in the future! 100% perfect, Thankyou.
Jason · 15 April 2020
★★★★★ 5/5
FacebookWe dealt with Lara whilst looking for a new place to let and she was nothing but helpful, friendly, professional And efficient throughout. Would 100% recommend!
Wendy · 5 December 2020
★★★★★ 5/5
FacebookLara was fantastic helping us get the house we wanted. Amy was also great getting all the admin done in a very short space of time.
Highly recommend.
Tamsin · 9 September 2019
★★★★★ 5/5
FacebookLara Wadey and the team are very helpful and found me a nice first property, All the best to Lara and the team :)
Martyn · 28 September 2020
★★★★★ 5/5
GoogleElla Homes have recently sold our house and we have been extremely pleased with the service they provided. The team were very friendly and acted very professionally, which resulted in the smooth sale of our property.
Neil · 14 February 2021
Agent replied
Good afternoon Neil and Sally. It was a pleasure working with you both on the sale of such a lovely house. Thanks for your loyalty and good luck on the next project. Best regards from Mark and the team
★★★★★ 5/5
FacebookLara was absolutely amazing. She provided all the help and explanations where it was necessary. Thank you to the whole team for your help!
Sylar · 16 September 2019
★★★★★ 5/5
FacebookLara, was absolutely amazing!! She went above and beyond and didnt give up until she found the perfect home for me and my family! Highly, highly recommend! Thankyou Lara 😊
Chelsy · 18 February 2021
Agent replied
Thank you for your feedback, Chelsy! We'll make sure Lara sees this. Best of luck in your new home!
★★★★★ 5/5
FacebookLara is the first person to go to when help is needed! thanks once again
Mandy · 27 September 2019
★★★★★ 5/5
FacebookLara helped us find our first home very quickly, listened to what we wanted and found it. The whole process was well explained and easy. Even though Lara doesn't manage our property, she is always more than happy to help with any query and goes above and beyond to ensure our happiness! Would definitely go through Lara for our next place! 😊
Liz · 13 September 2019
★★★★★ 5/5
FacebookLara was excellent, really helpful, would definitely recommend her and the team
Lou · 27 September 2019
★★★★★ 1/5
FacebookBetter communication, I have repeatedly asked for my keys to be returned but I have had no acknowledgement and certainly no keys.
Geoff · 18 February 2021
Agent replied
Hi Geoff. Apologies to hear that you're having trouble getting your keys back. Please could you let me know which branch it is you were working with so I can investigate this further? Kind regards, Lydia
★★★★★ 5/5
FacebookThank you Lara for helping me ☺️
Michelle · 26 September 2019
★★★★★ 5/5
FacebookIf you wanting to rent don’t go anywhere else these guys were amazing starting with Karen then Amy then Greg always there to help and no stress from looking at the property to the reference to the contract and the move in service I feel like I’ve done nothing cheers guys!
Paul · 21 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.