Tristram's Sales & Lettings Broxtowe reviews

★★★★★ 5/5

Facebook

Extremely happy with how Tristrams dealt with the sale of my house from start to finish. Liam was professional and gave a great first impression, knowledgeable and friendly with no pushy sales tactics. Listing including the photos were done very well. I then dealt with Kirsten with help from Talia who were both very professional and efficient. I was kept updated with the progress all the way through. They handled all viewings and secured a sale with a first time buyer really quickly. All together wouldn't hesitate to recommend this company and the staff are a great asset and face for the brand.

Jon · 22 November 2025

★★★★★ 5/5

Facebook

I’d highly recommend Tristram’s from my initial interaction with them. I’ve been dealing with many estate agents lately & cannot believe how some operate, like I’m putting them out wanting to arrange a viewing. From the outset, Marta was professional, friendly, kind, incredibly helpful & informed me of another property that I might be interested in. I was really impressed with the service & relieved I’d found somewhere that wanted to help. Marta is a wonderful asset to the business. I’ll be recommending you from now on. Thank you

Joanne · 12 June 2025

★★★★★ 1/5

Google

Started off well, but soon ran into multiple issues where the agents were the opposite of helpful. Mould was spotted in the property, after 5 days of emails the landlord finally agreed to send a roofer round. We were then informed the hole in the roof would be fixed a month after we moved in, with no negotiation of rent for that month. When asked if the wall in the main bedroom had been treated and cleaned, one agent said it had, then another said that it hadn’t. We asked if the landlord would do this before moving in, and were informed that if we were too difficult the landlord might pull out. Despite raising the mould 10 days before our move in date, it was all forgotten about until the day before, essentially causing all the unnecessary stress. It then came to light that the landlord had known about the mould for 2 months, so we were forced to not proceed with the property, losing our holding deposit through the agencies lack of organisation and communication.

Nathan · 27 December 2023

★★★★★ 1/5

Google

AVOID!! HORRIBLE AGENCY!!! Jessica Castledine is the MOST RUDEST and most UNPROFESSIONAL tenancy manager we have ever known!!!!! We rented a house from this agency for a few years and never had any problems until Jessica became our tenancy manager - the amount of problems and stress she has caused us simply because she had a personal hatred towards us was unbelievable. When we raised a complaint against her we heard nothing back - the agency does not care. Emails not getting answered, complaints neglected and not taken seriously. The agency is never supportive of tenants either, they only act in the interest of landlord. WOUDL NOT RECOMMEND RENTING WITH THEM, AVOID AT ALL COSTS!!!!! Disgusting service!!!!!!!

Catherine · 27 November 2023

★★★★★ 5/5

Google

I have just sold my house with Tristrams and would have no hesitation in recommending them. The staff at Tristrams, in particular Talia, Kirsten and Liam; were friendly, helpful and professional throughout. They always responded promptly to any enquiries I had, always kept me up to date and never made me feel like any of the questions I had were silly. They helped me to chase solicitors from all parts of the chain to push completion along towards the end of the sale. They made me feel like they understood how stressful moving house can be and that they cared enough to try and eliminate as much of that stress as they could for me and I really appreciated that.

Sarah · 22 March 2025

★★★★★ 5/5

Facebook

Renting a property from Tristams has been so easy with my tenancy manager Shania. She's wonderful. There's been alot to do in this property and she's always been quick to sort what I need and very understanding as well as kind. I don't often like to say when things are wrong due to having anxiety but Shania makes it very easy and makes me feel comfortable enough to come to her with anything.

Rhia · 29 May 2025

★★★★★ 1/5

Google

*DO NOT UNDER ANY CIRCUMSTANCES RENT FROM 18 PREMIER ROAD* the landlord was totally incompetent and failed to sort out the countless issues we experienced whilst living in this house in a timely manner. We have waited 4 months for a final decision on our deposit, this was taken to the DPS where the landlord scammed all tenants out of their deposits. Tristrams were also very unhelpful and unprofessional in their ways.

Kara · 26 January 2024

★★★★★ 4/5

Google

Had Jordan show us around the place me and my friend were interested in. He was so lovely and attentive to our questions and concerns. He even asked the current tenant how living at the place was! Really cared about our thoughts and input and even gave suggestions and advice. Cora was also really helpful with the check ins and asking me how the viewing went and how I found it. She send me an email immediately after calling me so that I could secure the place. 10/10 would deffo recommend for students as well ☺️.

Suzette · 27 October 2024

★★★★★ 5/5

Google

I would like to take a moment to express my sincere gratitude to Ms. Shania Liburd, for her prompt and unwavering assistance on behalf of my elderly parents. Her support has truly made a positive impact, and as a tenant, we immensely appreciate her efforts. :) I can genuinely say that my experience with Ms. Liburd has been the best I’ve ever had with a property/tenancy manager. Thank you for all you do, it really makes a difference!

Subarnadip · 3 November 2024

★★★★★ 4/5

Google

This matter has now been dealt with, and I appreciate the prompt and professional manner in which Tristrams responded to it. We were due to move into a property only to be told one week before that we can’t as the tenants have now decided not to leave AND the landlord had died, this was really bad luck and timing for us at this point our entire house was packed to go, given work notice and was ready to go (this was a 100+ mile move to another city) Tristram made a good effort to find another property for us however this property had only 5 photos and I asked several times for videos of the property and more photos as living over 100 miles away with a newborn and young child I couldn’t get there to view it. I was promised videos and photos which I never received, but was satisfied with the 5 photos on the website and planned to view it as soon as we were able too. The property wasn’t available for a couple of weeks but we had already given notice to leave our current property so we had to leave. We had to put our stuff in storage and stayed in a friends room, I went to view the house and was really shocked as the the house looked nothing alike to the photos, the biggest issue being the garden as it was a safety hazard. There were no photos of this so called ‘garden’ on the website or provided to me so this was the first time I saw it, I immediately went to Tristams and told them it was unsuitable and unsafe and I would not be moving in and that they need to find me another more suitable property. I was told if I want another property we now have to re apply and be re referenced which wasn’t possible as since my partner gave notice at his old job to move to the first house he wouldn’t have a work reference so we wouldn’t be accepted anywhere. They sent back the deposit money after deducting £200 from it and I was told I should’ve viewed it before hand despite explaining my circumstances multiple times I can’t do that living 100+ miles away with no transport etc and asked for photos and videos multiple times. However now after speaking to a member of the team now 2 months later I can confirm these funds have now been returned to me in full, received an apology and staff will be spoken to, to ensure that something like this doesn’t happen again. I am happy with the way this was dealt with.

Bee · 24 July 2024

★★★★★ 5/5

Google

Everyone I have dealt with at Tristram's has been excellent with speedy responses, first class service and a thorough approach. I looked at a number of agents before I chose them and I haven't been disappointed. I utilised their services for letting a property for 12 months and am just about to sell the property with them. They've been consistently helpful and proactive and particularly thanks to Julia, Shania, Liam and Talia.

Emma · 27 November 2024

★★★★★ 5/5

Google

Liam and Talia were both amazing throughout the process of selling our house from start to finish! Liam did a great job valuing our property, explaining the process and getting us listed. Very knowledgeable about property, provided us with reports and documents to consider our next options. Talia dealt with getting viewers of our property booked in, changing tact when things went a bit quiet after Christmas, and ultimately led to a relatively quick sale, moving to completion super quickly too, I expect partly due to her responsiveness between the solicitors and the buyers. Getting a hold of either Liam or Talia has been easy throughout the process, and they have always delivered on what has been asked and taken our thoughts into consideration right from valuation, listing and to now. We actually rented our first property through Tristrams over 6 years ago, and it's nice to know the service has been consistent and well-managed for all these years. Highly recommend, and thanks both Liam and Talia!

Mechajlo · 25 May 2024

★★★★★ 5/5

Facebook

Tiam was fantastic during my property inspection, really lovely and made me feel comfortable. She took my issues with the property seriously and I have every faith that the issues will be dealt with. 10/10 ☺️

Amelia · 5 December 2025

★★★★★ 5/5

Facebook

I recommend Tristram’s solely on the basis of having a direct contact with a tenancy manager. Shania Liburd has been super helpful with any discrepancies whilst renting, when we have been unable to contact partner companies, when there have been issues within the property itself and keeping us up to date with things.

Dalina · 27 May 2025

★★★★★ 5/5

Facebook

Tiam did the house inspection in our home, She was very approachable and respectful. she even asked if we needed anything else doing in the house. what a lovely and professional lady she is! I would definitely Recommend Tristams! very Good letting agency and the people that worked their too!

Angielene · 18 June 2025

★★★★★ 5/5

Google

Exceptional Service from Tristram's! Utmost satisfaction with the outstanding service provided by Thomas Collighan during my recent rental property search. He demonstrated a level of professionalism, dedication, and expertise that exceeded my expectations. One of the standout qualities of Thomas Collighan was his attentiveness to my specific needs and preferences. He took the time to truly understand what I was looking for in a rental property and consistently presented options that aligned perfectly with my criteria. This made the entire process streamlined and efficient, saving me valuable time and effort. For viewings, we were assigned Jordan, another Tristram's agent. And he displayed a deep knowledge of the local real estate market, provided valuable insights into the neighborhoods, amenities, and potential challenges associated with each property; allowing me to make informed decisions. This level of transparency and honesty is commendable and greatly contributed to building trust throughout the process. In conclusion, I wholeheartedly recommend Tristram's Sales and Lettings to anyone in search of dedicated and knowledgeable estate agents. Their exceptional service, personalized approach, and commitment to client satisfaction set them apart in the industry. Working with Thomas Collighan has been a pleasure, and I am grateful for the positive experience they provided throughout my rental property search.

M · 25 February 2024

★★★★★ 5/5

Google

We have received an excellent service from Tristram’s whole team in selling our house, from the moment of valuation till the completion. The whole team was super professional, polite, reliable, and approachable with us every step of the way. Kirsten was outstanding throughout the process. It was a very sensitive sale with lots of twists and turns at every step. Her professionalism and knowledge kept the momentum of the sale going forward till the end. She went above and beyond to provide the support. We can not thank her enough, and completion would not have been possible without her. We highly recommend Tristrams to anyone who is interested in selling or buying houses.

Pree · 25 February 2024

★★★★★ 5/5

Google

Tristrams have been great to work with as a property investor. Talia found me the perfect investment opportunity right after sharing my criteria. They also instructed a great sales progressor (Kirsten) to help speed up the sale. Marta was always super helpful as well with my property search. 10/10.

Andre · 9 June 2025

★★★★★ 5/5

Google

Shania Liburd​​​​​​​​​​​​​ has been an absolute pleasure to work with. From the start to the end of my tenancy, Shania's professionalism and dedication have been exceptional. She consistently went above and beyond to ensure that any issues were promptly addressed and resolved, making my renting experience smooth and nearly hassle-free. Her clear communication and friendly demeanor made me feel valued as a tenant. I highly recommend Shania and Tristram's Sales and Lettings for their outstanding service.

Muslihu-deen · 25 April 2024

★★★★★ 5/5

Google

We've just completed on a property buy with this agency and Talia was a real gem. She was with us from the start, consistently quick with her responses to emails, polite and happy to help. She is an asset to the agency. It was nice to finally meet her when I collected the keys. The treats box was a nice touch! Thank you.

Dan · 27 November 2024

★★★★★ 5/5

Google

We can’t thank Liam K enough for his help, he really went above and beyond to support us when we rang up to enquire about buy to let’s and HMOs in the area, as we are not local to Nottingham. His extensive knowledge, detailed responses and proactive thinking have been invaluable to our research and understanding of the market, as well as everything there is to know from a landlords perspective. He truly is an amazing asset to the agency, and by far the most knowledgeable and trustworthy person we have spoken to in this field. We can’t wait to start working with him more, thank you so much again!!

Laura · 26 January 2024

★★★★★ 1/5

Google

Really bad experience with Tristrams. There were a few properties that I was interested in viewing, however tristrams would only offer zoom viewings. This wouldn’t be that much of an issue, however zoom links were never emailed over and I was never contacted. Such a waste of time when you have cleared your afternoon to view 3 different properties over zoom. The one property I did get to see in person was terrible. The lad showing us around was great but he was late. I had to call Tristrams after 10 minutes of waiting outside the property in the rain. Eventually he turned up with another couple, so I assume they thought they would join our viewings together? Again, fine, but no heads up of a change of time or that the viewing would be in a group is not professional at all. Once we went into the property the key for the room to let was not there. A tenant in the house had to tell us that one of the other Tristrams workers had taken it a couple of days before. Again, very unorganised and unprofessional and a big waste of everyone’s time. We then went to look at the communal areas and walked to the ‘living room’ (a room with nothing in it in a ‘furnished’ property) and found that the floor was flooded with water. The overall condition of the house was shocking. Wall paper hanging off the walls, paint marks on the carpets, dust absolutely everywhere. The room they eventually showed us to (not the one for let?) was terrible and nothing like what was being advertised. The light didn’t work so one of the other people viewing had to put his phone torch on for us. The room was honestly terrible and the en suite was disgusting, shower doors were hanging off and it was just generally filthy. As I’ve seen from the other reviews, it seems that Tristrams make people write positive reviews for them when submitting their tenancy applications. I was shocked when I saw an overall 4* rating for this company, but I guess this would explain it.

Millie · 27 December 2023

★★★★★ 5/5

Google

Feedback about tristram's . First time we are renting a property in UK as first visit of us. Good thing We almost stayed for 2 years. Any kind of maintenance the Tristram agency(location derby) used to solve it but any very fast! Especially our tenancy manager was Georgia was very kind. When we left the property before the agreement expired (genuine reason) Georgia took time to understand the landlord and because of her without any extra money we were able to change. Also my landlord was very kind person never changed any rent for almost 2 years (in today;'s market inflation), thank you very much sir!. Bad thing The agency don't work on Saturday/Sunday if any issues on weekends then we might need to wait till business days but this is common across all agency! so can't blame them. Overall we are very much satisfied and thankful to the agency (Special thanks Georgia!) and the landlord.

Jithin · 27 December 2023

★★★★★ 5/5

Google

We had the pleasure of viewing a property with Ian today, and our experience was excellent. Ian was knowledgeable, professional, and guided us through the property with great attention to detail. He answered all our questions thoroughly and made the entire process seamless. His friendly demeanor and expertise made us feel confident and well-informed. We highly recommend Ian to anyone looking to view properties with a reliable and proficient guide.

Bharatheesh · 24 June 2024