Trusted Agent profile
★★★★★
40 reviews across 1 platform
43 High Street, Brownhills WS8 6ED
Paul Carr's Brownhills office at 43 High Street is rated 4.4 out of 5 across 40 reviews on 1 platform, including 40 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Brownhills office, from every platform, shown as written. First names only.
5/5
GoogleWhen 5 stars isn't enough! The ladies at Paul Carr Brownhills are incredible! The support, guidance and care that they have given me throughout this process would be hard to beat! A special thanks to Joanna, who has been the kindest soul to me, and has gone above and beyond to help me. I couldn't have wished for a better team to look after me. Thank you so much!
5/5
GoogleWhat a fantastic team Matt and his team are, From meeting Matt on the first instance who wasn't pushy, knowledgeable, professional and made me feel comfortable, Jimmi throughout who worked extremely hard with the viewings keeping me informed and providing feedback promptly, always having a friendly voice and a fantastic personality gave me ease and confidence. Rachel battled with solicitors and the purchaser to ensure the deal went through keeping everyone involved, updated and positive. They are a friendly team and was always a pleasure to speak with. Never had to chase and true to their word. I would definitely recommend and use again for my next sale.PositiveResponsiveness, Quality, Professionalism, Value
Sale all completed today Wayne. That was a fun one. Always great to receive good comments so your thoughts are welcomed by the whole team.
5/5
GoogleMoving is houses is said to be one of the most stressful things you will ever do! We are so glad we chose Paul Carr Estate agents to help us sell our home. Matt, Jimmi- Anne, Debbie and all the team in Brownhills have all gone above and beyond to support us through the process. We feel so valued and involved. Nothing is too much trouble and their care and attention makes this whole process less stressful. We felt in the best hands from the beginning. We sold our home within days of it being on the market and the whole process following us accepting an offer on our property has moved along as it should with clear communication and prompt answers to any questions and the assurance we hoped for as we move towards exchange and eventually completion. Thank you to everyone who had helped us. We highly recommend this professional and caring team. People don’t care how much you know until they know how much you care. And Paul Carr - Brownhills really care as well as really know what they are doing,
Thank you so much Debbie for taking the time to review our business and our service. We are so pleased to support you and hugely appreciate your kind comments.
5/5
GoogleCompleting our house move turned out to take a lot longer than we'd hoped, but the staff at Paul Carr Brownhills were exceptional from start to finish. Their calm and reassuring nature kept us positive throughout. They were professional and …
Thank You Josh for your detailed review. It is very much appreciated. We wish you all the best in your new home.
5/5
GoogleCan't thank the team enough for helping me through a long and difficult buying process. I was kept informed, my emails were always answered and the team went over and above my expectations. A special mention to Rachel who was exceptional. Definitely recommended.
2/5
GoogleWe were very disappointed with the service that we received from Paul Carr, Brownhills. Initially all seemed well, Matt valued the house and provided a professional service. We were pleased with the initial efficiency of putting the house on the market. However, once the house was sold STC the after sale service and contact that was promised was poor and at times non existent for weeks! Contact chasing and pushing for completion seemed of no interest. Despite conversations with Matt about these issues, where you would see an initial positive change, they usually resumed. One of the agents also handed out our keys to the surveyor without us knowing, consequently setting the house alarm off! Paul Carr seemed more concerned with acting in the interests of the buyer than for us, and at times were unsympathetic with their contact. On completion day itself contact was simply rude as they continually chased us for keys. There was no consideration, good luck or congratulations at all, just the invoice request! Very poor customer service from some of the staff. We would not recommend this branch.
5/5
Google6 months ago, I made the nervous decision to sell my house, not having clue what to do I contacted Matt and his team who guided me carefully through the journey of selling a house, at no stage did I feel pressured and any awkward questions (or silly questions I thought) they were all very professional and returned my calls quickly and politely.. I am now moments away from moving and up until the exchange it was a bit of a bumpy ride with solicitor etc, however RACHEL who deals with the sale through to your completion, was a breath of fresh air and made my journey easier, I don’t know what I would have done without having top sales team around me (Rachel, May and the team) and my amazing final advisor Becki of Xl Finance ... what can I say , I couldn’t do your jobs, but you are so professional and your guidance was gold star, thank you for everything. Paul Carr Brownhills you were and are my angels , thank you for the support over the last 6 months nothing was too much trouble.. good luck with your next sale
5/5
GoogleA big shout out to Mat and the staff at Paul Carr Brownhills branch very efficient a pleasure to deal. Our property sale was easy from start to finish.PositiveResponsiveness, Professionalism, Value
Thanks for leaving us a positive review Edwin. Enjoy the sun !
5/5
GoogleA really big Thank You to Caroline and her team for getting me through to completion. Can't praise them enough.... fantastic team work ..... as I've never known a sale to take so long, but they were there with me every step of the way! And put up with me too.! So my move to Wales happened in the end....lovin it too. 😀 Hope you enjoyed the fizz ! 🍾 Thanx girls xxxxxxx
5/5
GoogleJo, joanna n all the team were v helpful n whilst personable were also v professional. Great service all round.
5/5
GooglePaul Carr at Burntwood have been nothing but excellent throughout our sale. We was sold after our initial valuation with Matt. Who was both knowledgeable and friendly (and a big fan of Star Wars! What not to love). They’re always …
5/5
GoogleI live around 200 miles from the place, however have been organizing a purchase for my Mother who lives near. Have found the team, very polite, helpful, with great customer service throughout, many thanks.
Thank you for your five star review Anthony. It is very much appreciated. It was a pleasure dealing with you and we hope your mother is happy in her new home.
5/5
GoogleFirst class service sold our house in brownhills in first week, and completed on a perfect date for us.
5/5
GoogleWould highly recommend using Paul Carr Brownhills as I found all the staff helpful and always answered any questions or queries that we had when selling my father's home and Rachel chased up and always kept me informed on the progress of …
Thankyou Nicola for finding the time to give us a five star review on the sale of your father's house. It is very much appreciated.
1/5
GoogleI just contacted brown hills Paul carr & spoke to a lady called jinny Wilkinson or Jimmy ,she was very very rude & unprofessional as also the manager , I asked about a property immediately she said “it’s had to many viewings” no alternative was given then was very quick to take my details before I could ask anything about the property she hung up the phone , poor customer service as a cash buyer they have just lost a sale I wouldn’t recommend this estate agent to anyone brown hills Paul carr is a disgrace to the Paul carr business. 0 rating from me.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally happy with the service we received from Paul Carr Brownhills. From valuation to completion the ladies were always friendly, helpful and informative, guiding us through the process. Thank you all Brownhills branch
5/5
GoogleThey made my first home purchase easy. The contact with the team was easy. Emails and calls answered promptly. Lovely gift box when I picked up my keys also.
5/5
GoogleChris from Paul Carr came out to give us a valuation of a property. He was very professional but friendly too. He valued the house & then came to talk to us about the house & about the different ways that they can sell your property. He …
5/5
GoogleWe chose Paul Carr Brownhills as they were a local branch to us. The staff were excellent from start to finish. Great communication and always accommodating and friendly. …
Thank you for taking the time to leave us a five star review. It was a pleasure dealing with you and hope you are happy in your new home.
5/5
GoogleWhat a great experience from start to finish , Jo, Joanna, Debbie and Rachael, thank you from the bottom of our hearts. You have exceeded our expectations and taken so much pressure of our shoulders. Thank You 🥰 …
5/5
GoogleExcellent service from valuation to completion. Answered all our questions nothing was to much trouble for them would highly recommend them
Thank you Jonathan for leaving a five star review on the sale of your family home.
5/5
GoogleRecently purchased a property, exchange needed to be completed in 21 days due to the property being a repossession. Matt explained the potential pitfalls of purchasing a reposession and recommended and put me in touch with an excellent solicitors to ensure that the 21 day turnaround was met. Rachel supported by keeping on top of solicitors etc. Fabulous estate agent, would highly recommend them.
5/5
GoogleFirst class service from start to finish. Great communication. Ensuring everything went smoothly at what was a very difficult time.
Hi Dave. Thanks for the 5 star review. It was a pleasure helping with the sale of your family home.
5/5
GoogleAmazing team from Start to Finish, thank you for all you help even in the most stressful times.
Thanks for the 5 star review Samantha, you were so lovely to deal with. We all wish you well in your new home.
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Paul Carr's Brownhills office has 40 reviews across 1 platform: 40 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Paul Carr Brownhills is rated 4.4 out of 5 across all 40 reviews, and 4.4 out of 5 on Google from 40 reviews, checked 9 October 2026.
Paul Carr Brownhills, 43 High Street, Brownhills WS8 6ED.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.