Every review we hold for the Brough office, from every platform, shown as written. First names only.
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5/5
GoogleHelen & her team were beyond helpful when I attended the office in Brough to pay me deposit and collect keys. There was a tech issue with my bank meaning I couldnβt transfer and had time constraints as I was on my lunch break.
Once I sorted that out later that day, Helen stayed back at the office to finalise everything so I had my keys for the weekend. She was outstandingly helpful, as were her team. I would highly recommend πππππ
Jo Β· 14 July 2025
Agent replied Β· 28 August 2025
Thank you for your kind words Jo, we hope you have settled into your new home!
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5/5
GoogleThe team at Clubleys pulled out all the stops in our house sale and subsequent rental. Susie and her team should be proud of the service they offer. Thank you so much :-)
Steve Β· 28 April 2025
Agent replied Β· 15 January 2026
Thank you Steve! We hope you have settled into your new home!
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5/5
GoogleHelen and her team at the Brough office made our experience very positive. Thank you Helen and Louise. Michael & Kevin
Michael Β· 29 July 2025
Agent replied Β· 28 August 2025
Thank you Michael and Kevin. We wish you all the best in your new home.
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1/5
GoogleFirst time using Clubleys for a house sale and I would not recommend them at all!
They are extremely difficult to get hold of, never return phone calls, I ended up having to call again the next day.
Ask them a simple question, they don't know the answer, so promise to come back to you, they never call back.
Admittedly our Purchaser was a first-time buyer and needed some guidance, which he shouldβve received from Clubleys but he did not receive any guidance from Clubleys.
But Clubleys did manage to offend his wife which prompted our Purchaser to instruct all Clubleys communication to be directed at his solicitor. I donβt know what caused this, my Purchaser was of a different ethnicity and had a different culture, but I always found him approachable and reasonable. I feel Clubleys failed to in their approach to communication.
Reluctantly I had to step in and speak to our Purchaser to prevent the sale from falling through. Clubleys then blamed me for the poor communication as I had spoken to the buyer directly. But if I didn't, Clubleys would have cost me the sale.
The final example of how poor the communication was is that they didnβt even know we had exchanged contracts and completed two days later. They had no idea, until I called them myself to ask them what I should do with the keys for the sale. Truly shocking. I expect they will attempt to defend this statement, but I spoke to the Director and asked her to confirm the date of exchange of contracts and she point blank couldnβt.
I spoke to a director, halfway through the sale, and at the completion of the sale about the poor service received and apparently it was either my fault or my Purchaserβs fault, depending on which point we were discussing. It was never Clubleys fault, even though they are responsible for their own communication.
Benjamin Β· 14 April 2024
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5/5
GoogleThe staff at Clubleys always go above and beyond to ensure you're satisfied. Amazing experience and I highly recommend the company and staff for their service and caring nature. Helen especially at the Brough office went the extra mile for us.
Glenn Β· 29 June 2025
Agent replied Β· 28 August 2025
Thank you Glennn for your review, we hope you are settling into your new home!
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5/5
GoogleWhat had the potential to be a stressful process was made to feel like a breeze. Thanks to the whole team!
Jess Β· 29 July 2025
Agent replied Β· 28 August 2025
Thank you Jess, we hope you are enjoying your new home!
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5/5
GoogleThe staff at Clubleys are extremely helpful, friendly and professional,. Their service is second to none and I can highly recommend them for both sales and rentals.
Richard Β· 14 April 2025
Agent replied Β· 15 April 2026
Thank you for your lovely review!
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5/5
GoogleI was very pleased with the way I was treated during my tenancy. I was also given the opportunity terminate my tenancy and that process was very easy and stress free.
Dylan Β· 29 January 2025
Agent replied Β· 28 August 2025
Thank you Dylan, we wish you all the best in your new home!
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5/5
GoogleWe sold our house through Clubleys, Pocklington. Lisa & the team were excellent, keeping us updated weekly.
Sally Β· 29 June 2025
Agent replied Β· 28 August 2025
Thank you Sally!
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5/5
GoogleVery helpful and friendly business. A seamless experience. Thank you.
MALCOLM Β· 7 August 2025
Agent replied Β· 28 August 2025
Thank you Malcolm. We wish you all the best in your new home.
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5/5
GoogleBrilliant team both selling and lettings They keep you up to date every step of the way. Thank you all.
Samantha Β· 14 April 2025
Agent replied Β· 15 April 2026
Hi Sam, thank you so much for your kind words!
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5/5
GoogleExcellent service from Clubleyβs. Kept informed at all stages of the process. Really helpful, progressional and friendly agents
Steve Β· 19 February 2025
Agent replied Β· 15 January 2026
Thank you so much, it means a lot to us.
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5/5
GoogleExcellent service from start to finish 100% recommend people to use this company.
Kate Β· 26 February 2025
Agent replied Β· 15 January 2026
Thank you Kate!
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5/5
GoogleI was impressed by their efficiency and commitment. There are a friendly and very professional team!
Daisy Β· 25 April 2025
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5/5
GoogleDid a great job finding a great tenant for me! Thanks Helen
Lilly Β· 7 July 2022
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5/5
GoogleDid a great job finding a great tenant for me! Thanks Helen
Lucy Β· 14 April 2022
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5/5
GoogleCalled in to collect some keys service 1st class as akways
Russell Β· 14 April 2025
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5/5
GoogleGreat service, amazing customer service
Cecilia Β· 21 May 2024
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5/5
GoogleVery efficient polite and helpful staff.
Papa.T Β· 14 April 2024
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5/5
GoogleManaged my private rental tenancy for almost 10 years. Cannot fault them at all, lovely people most works usually completed in a timely manner.
Nick Β· 14 April 2022
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5/5
GoogleHannah & Sue,
Fantastic service, very efficient & polite. Would highly ewcommend !
Paulo Β· 17 April 2023
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5/5
GoogleA friendly and Professional approach from India Pepper, She helped me with Letting the place out, and eventually finding a buyer. I cant praise her highly enough.
David Β· 14 April 2021
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5/5
GoogleSite contains both For Sale and Sold Subject to Contract properties
Helen Β· 14 April 2023
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5/5
GoogleSo friendly & know their stuff xx
Carolyne Β· 14 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.