Every review we hold for the Broseley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a really great experience renting through this estate agent from start to finish. The whole process was smooth, well organised, and much less stressful than we expected.
A special mention has to go to Ellie, who was absolutely brilliant throughout. She was always quick to respond, really helpful, and made sure everything was clearly explained. Nothing ever felt like too much trouble, and she made the whole process feel easy and straightforward.
It’s rare to find such good communication and support, especially when renting, so we really appreciated it.
We’re very grateful for all the help and would definitely recommend them, especially if you get Ellie!
Sarah · 18 March 2026
★★★★★ 1/5
GoogleEmailed re a property they had for sale and some info that I wanted to query. Had a generic response saying they had received my email and would get back to me. In the meantime I contacted the planning dept at the council to query the info and received the info back which was different from what they had in their advertisement. Never had a response from them. Poor communication.
Ron · 1 April 2026
★★★★★ 5/5
GoogleI have used Hardwoods on 4 occasions now and would never use another agent. They always have a list of contacts for every type of property in all areas, it's quite incredible! Always professional, hardworking and are always going the extra mile regardless of the day or time. Thanks Pat and Anita, you're awesome 😁 …
Wendy · 7 July 2019
Agent replied · 6 July 2023
Thanks Wendy, it has been our pleasure to deal with such a lovely family. We are ready for number 5 when you are! Pat & Anita
★★★★★ 5/5
GoogleJust Rented out a property with my mum. The process was lovely and straight forward and all explained exceptionally well by Ellie who has been a star accommodating our needs. FANTASTIC ESTATE AGENTS! would recommend to anyone!
Meesha · 1 April 2026
★★★★★ 1/5
GoogleNot a pleasant experience I had today. So my partner (26) and myself (21) had requested a viewing on a house for today (09/11/24) which we requested beginning of October to give plenty of notice. We never got a confirmation email to say either “yes” or “no” and as we have never rented a place together before we don’t really know what we are doing. So as we hadn’t heard anything, we turned up for the viewing time we had requested (I can admit this was partially my fault but it doesn’t take a month to conform or deny a viewing). We had trouble finding the house so decided to ring up. As it was a Saturday evening clearly the person who answered had a fool mood on them after working on a Saturday but the way they spoke to me was unreasonable. As an autistic 21 year old I find things difficult I admit but the approach from the agent who answered was patronising and made me feel like a laughing stock. This estate agency needs to teach their staff to have a more friendly approach. Definitely will not be moving through this agents and will never be recommending them to anyone else.
Chloe · 29 December 2024
★★★★★ 5/5
GoogleHaving recently moved to the Telford area, we were unsure about what agent to use when selling our property, when a friend said Harwoods had been very helpful in the past we thought we'd try them. I booked the valuation in with Patrick, and Ben attended and carried out the valuation, they got the property straight on the market and booked viewings in right away. Various members of the team did viewings, and each time we were given booking details etc and given feedback on the viewings when necessary.the house soon went under offer and the team helped manage the sale right to completion. I would have no hesitation in recommending harwoods to anyone. A pleasure to deal with.
Gareth · 29 December 2024
★★★★★ 1/5
GoogleIf you want helpful, caring estate agents, don’t go here
Jess · 15 March 2026
★★★★★ 5/5
Googlerented two property's now through harwoods , best estate agent we have ever used , they bend over backwards to help , the whole team are amazing and very helpful , any issues are resolved quick would 100% recommend Patrick and the team!!!
Brendan · 6 July 2020
★★★★★ 1/5
GoogleCowboys!! This company should be shut down. Renting out properties with black mould and damp issues and are not interested in sorting out the issues. There more focused on your money, and good luck getting your deposit back when you try to leave a property. Staff are sarcastic and talk down to you like you don't know anything.
Louis · 29 March 2024
★★★★★ 2/5
GoogleNot a great experience, didn’t call me back to arrange a valuation on my property which I have since had done by another agent. Also arranged a second viewing on a property marketed by Harwood’s and no show from them , I gave up after waiting over 1/4 of an hour .
Phil · 29 March 2024
★★★★★ 5/5
GoogleAbsolutely fantastic, Patrick was exceptional., Very helpful. Would highly recommend.
Susan · 15 April 2023
★★★★★ 1/5
GoogleUseless. Extremely poor communication, impossible to get anyone on the phone to speak to. Left us hanging for weeks. Not a good experience at all
Aaron · 29 December 2024
★★★★★ 5/5
GoogleWe were buying a home from a Harwood’s listing and sadly the chain broke down but I would like to say Anita couldn’t have done anymore for us she was helpful before it broke down and organised everything we needed. After it collapsed she still went the extra mile to try help get it back on track. Definitely would recommend.PositiveResponsiveness, Quality, Professionalism
David · 27 August 2022
★★★★★ 5/5
GoogleRentals:
I have rented my house through Broseley harwoods since march 2020, i can honestly say they are a lovely team and any issues i have regarding repairs etc, its …
Samantha · 15 April 2024
★★★★★ 2/5
GoogleVery poor communication, was chasing them all of the time, spoke with manager but his approach was dismissive and informal. Additional stress that was unnecessary.
CJ · 1 August 2024
★★★★★ 4/5
GoogleI've been in my rented bungalow for just over a year now and I can honestly attest to how helpful and friendly Louise and her co-workers have been in helping me move, especially through such a personally tumultuous time (as well as the pandemic last year).
Highly recommended all around!PositiveResponsiveness, Professionalism
Steve · 27 August 2021
★★★★★ 5/5
GoogleOne of the best teams I have ever worked with and will continue to work with for years to come. Totally professional incredibly efficient and very hard working.
Raj · 7 July 2018
Agent replied · 6 July 2023
Thank you for your kind comments, we hope to continue working with you and providing you with our best service.
★★★★★ 5/5
GoogleExcellent Staff .Always available helpful and understanding .Nothing is Ever too much.I would recommend this ,team if you are looking to Rent a property in Shropshire.
Sharon · 15 April 2023
★★★★★ 5/5
GoogleAlways great to deal with, very good helpful staff
Carmel · 3 May 2024
★★★★★ 5/5
GoogleFirst class, attentive,and know their houses .
Ray · 29 March 2024
★★★★★ 5/5
GoogleThe rental team are brilliant
Lee · 3 May 2024
★★★★★ 5/5
GoogleExcellent estate agency. Friendly, professional and really go out of their way to ensure a smooth buying or selling experience.
Steve · 10 August 2022
★★★★★ 5/5
GoogleCan't fault the customer service. Responsive and good communication at all times.
Kim · 15 April 2023
★★★★★ 5/5
GoogleSmooth very we'll delivered
Jacob · 8 July 2014
Agent replied · 6 July 2023
Very grateful for you comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
