Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleEnquired 3/11/25 about a rental property at Albany Ct., Bromley Rd., Shortlands that had caught my eye on Rightmove. Instead of being able to speak directly to a human being at their office I was sent an online form via SMS to complete(!). So I duly filled in the form and submitted, fully expecting somebody to have the courtesy to respond. Nobody ever did. Chased it up via a ‘phone call their Southborough Lane, Bromley office 9 days later where I left my details and nature of enquiry to be passed on. Again, nobody ever got back to me. Just the other week I noticed that the property has since been let. Questionable customer ethos and strikes me as a strange way to run a business if they are going to simply ignore prospective tenants?
Glen · 15 January 2026
Agent replied · 16 April 2026
Hello Glen
Thank you for your feedback
All application forms submitted do receive an automated acknowledgement confirming receipt and advising that we will be in touch to arrange a viewing where possible.
However, it’s clear that your follow-up did not receive the response you were expecting, and we’re sorry for the frustration this caused.
We appreciate you taking the time to share your feedback and will use it to help review our processes.
David
★★★★★ 5/5
GoogleI and my partner Yetunde, Just had an amazing experience with the service while settling into my new house! From the initial walkthrough to the final touches, every team member was super attentive and helpful.
(David , Jenny and Most importantly Susan )
Seriously made a huge difference in making the move less stressful and more enjoyable. Highly recommend .
Yomi · 14 October 2025
★★★★★ 5/5
GoogleAs a landlord I can wholeheartedly recommend David James. After having an awful experience with another letting agent, we needed to switch letting agents mid-tenancy at short notice. After emailing David James, they called me back within the hour and explained how we could proceed with switching the tenancy over to them and took the time to answer my questions, as well as offer me some sound advice.
Based on their quick response and helpful approach I decided to move the management of the property over to them and I'm glad I did. They solved all of the issues left by the previous letting agent including getting new gas and electrical certificates in place and changing the locks, and liaised with the tenants to make sure everything went smoothly and painlessly.
They have been managing the property for a number of months now, and a few maintenance issues have arisen in this time. I have been impressed with how quickly and efficiently these have been dealt with. The quotes given by their contractors have been very fair.
So, complete satisfaction so far and I can recommend them without hesitation. Thank you to the whole team for such an excellent service.
Landlocked · 15 November 2025
★★★★★ 2/5
GoogleVery sad and felt let down. I have been with this estate agent for many years and was happy with them, but as soon as the owner wanted to sell the property, no one didn’t help me finding somewhere else. I have looked on their website and they have so many properties that I could of moved into. No one said , look we have this property which you might like. This was a stressful time and I didn’t felt I was supported. I thought it would of been in their own interest to transition me in one of their properties that they managed.
S · 28 May 2024
Agent replied · 11 June 2024
Hello
I am sorry to read this inaccurate and somewhat misleading review.
In regards to support we happily gave you advice on how and where to register to help your search with properties which we do not represent. We also put you on our list should anything suitable become available within our own listings.
The properties you refer to on our website were either let agreed (as marked) before you started your search or did not fall within your search criteria. Regretfully despite you being in open dialogue with our office over recent weeks you never mentioned any of the properties to us, if you had we could have quickly and easily explained the situation.
If you have any further queries please feel free to contact the office directly
Best wishes
David
★★★★★ 1/5
GoogleEmailed asking to view a property - was given the incorrect date twice, then told the original agreed time had been taken. Finally managed to view and offered immediately to place holding deposit down. Had no emails back until chased via email and phone multiple times, only to be told the property is now under offer. Still no response back from David. Shoddy company and appalling organisation skills (if any). Really fit the reputation estate agents are given.
Char · 16 April 2024
Agent replied · 16 April 2026
Hello Charlotte,
Thank you for your review, we much appreciate it as it helps us to continually assess our processes.
Looking through our records you were originally offered a viewing for 24th April. We then noted we had access on the 17th of April and not the 24th. A viewing was scheduled with your agreement on this date.
You contacted us on the evening of your viewing expressing an interest in the property. We replied to you and forwarded your interest to the owner for their consideration and let you know that we would get back to you.
The property received enormous interest. Regrettably it meant on this occasion due to the sheer volume of enquiries it took a while to process them all and for a decision to be made.
When we received your latest communication on Monday morning requesting an update, we had only just finished our morning meeting which included discussing the status of your offer. We were due to contact you after the meeting but am sincerely sorry that we did not manage to do so prior to you contacting us.
Once again thank you for your review and we wish you all the best.
David
★★★★★ 1/5
GoogleEmailed asking to view a property - was given the incorrect date twice, then told the original agreed time had been taken. Finally managed to view and offered immediately to place holding deposit down. Had no emails back until chased via email and phone multiple times, only to be told the property is now under offer. Still no response back from David. Shoddy company and appalling organisation skills (if any). Really fit the reputation estate agents are given.
Charlotte · 10 June 2023
Agent replied · 11 June 2024
Hello Charlotte,
Thank you for your review, we much appreciate it as it helps us to continually assess our processes.
Looking through our records you were originally offered a viewing for 24th April. We then noted we had access on the 17th of April and not the 24th. A viewing was scheduled with your agreement on this date.
You contacted us on the evening of your viewing expressing an interest in the property. We replied to you and forwarded your interest to the owner for their consideration and let you know that we would get back to you.
The property received enormous interest. Regrettably it meant on this occasion due to the sheer volume of enquiries it took a while to process them all and for a decision to be made.
When we received your latest communication on Monday morning requesting an update, we had only just finished our morning meeting which included discussing the status of your offer. We were due to contact you after the meeting but am sincerely sorry that we did not manage to do so prior to you contacting us.
Once again thank you for your review and we wish you all the best.
David
★★★★★ 1/5
GoogleBAD SERVICE . PLEASE AVOID THIS ESTATE AGENT AT ALL COST. There is a disgruntled lady who picks phone . Unprofessional service. Never get back to you after several calls just to view a property. Really rubbish. And poor customer service
Sa · 16 April 2022
Agent replied · 11 June 2024
I’m very sorry to read your feedback. Our system should have automatically sent you a viewing request form. Hopefully you received this but having checked our records I can’t see that we’ve received a completed form from you. I’d welcome … More
★★★★★ 5/5
GoogleCould not rate my experience with David James highly enough. Susan was extremely friendly, and regularly kept me updated as the rental process moved along. I was also surprised to receive a beautiful gift box ahead of moving in, and a card - such a lovely personal touch!
Rachael · 16 April 2024
★★★★★ 5/5
GoogleFirst let with D James. My experience was very positive. Service received was very professional, responsive, and quick turn around times. Competitively priced compared to most others in the area yet still punches above their weight. Would use again.
Marcus · 14 February 2025
Agent replied · 20 May 2025
Hello Marcus. Thank you for your review and choosing us to let your property. We look forward to working with you again. Best wishes David
★★★★★ 5/5
GoogleI used David James to manage my property for two years whilst it was tenanted and then to sell it. I recommend them highly, they are efficient and professional and always helpful.
Joyce · 26 March 2025
Agent replied · 15 April 2025
Hello Joyce. Thank you for your review. It was a pleasure managing and then selling your property for you. Wishing you all the best. David
★★★★★ 5/5
GoogleProfessional service, quick response time and efficient communication with lots of good intention from Susan and David. We had problems with our referencing, but thanks to the patience and support of them we finally sorted it out and signed the contract. Everything neat and legal. Best experience with a letting agency so far.
Karma · 16 April 2024
Agent replied · 11 June 2024
Thank you so much for your review. We wish you all the very best in your new home and if you need any further assistance please do not hesitate to contact us.
Best wishes
David
★★★★★ 5/5
GoogleThis is my 3rd year contract I'm about to sign. From the beginning from viewing the property all the way to signing the contract and moved in process went very easy and quick without any complications, the flat was absolutely clean and spotless, during my stay in the flat i haven't had any problems or faults, everything done by email and the agents takes things very serious and quickly take action.
Highly recommend.
Top Agency
Thank you David And Susan.
All the best.
Sid · 24 June 2024
★★★★★ 5/5
GoogleI've been using David James for a good number of years now and can't recommend them highly enough. As a non-professional landlord, I value their full-management service enormously, the quality of which has been consistently high. They're always on hand to discuss any issues that may arise and, more importantly, actively provide solutions to problems. Thanks to David, Susan and the rest of the team I've never had a bad experience with any of my tenants. Good work, guys!
Simon · 16 April 2024
★★★★★ 5/5
GoogleI can't fail to recommend david james, the team is very professional, good communication and stress free.Thank you Sue and Jenny.
Francisca · 24 July 2024
★★★★★ 5/5
GoogleReally friendly and helpful service. Would definitely use them again.
Clare · 13 July 2025
Agent replied · 13 November 2025
Hello Clare Thank you for your review Its been a pleasure helping you with your property
Best wishes
David
★★★★★ 4/5
GoogleDavid James managed the flat in our charity's premises for well over a decade. The service has been excellent throughout, including very helpful advice and support when, unfortunately, we had to close and ask the tenant to move out. They have always been very approachable and also very professional. I would happily recommend them.
Mike · 23 August 2024
★★★★★ 5/5
GoogleI've recently purchased a property through David James - and they could not have been more helpful throughout the process. I'd especially like to thank Susan, who I was in constant communication with throughout, and chased up any issues …
Emily · 16 April 2021
★★★★★ 5/5
GoogleIts been a pleasure working with David James agency clear and efficient communication. When we have had issues they have been quick to respond and resolve every time . I wouldn't hesitate recommending them as a letting agent.
Simon · 21 May 2023
Agent replied · 11 June 2024
Hello Simon.
We’re really grateful for your review and appreciate you taking the time to share your rating with us. Wishing you all the best.
David
★★★★★ 5/5
GoogleFantastic high quality service and individuals delivering it. Extremely knowledgeable and helpful
Duncan · 16 April 2024
Agent replied · 11 June 2024
Hello Duncan, Thank you for your kind words. its been a pleasure to help you.
Best wishes
David
★★★★★ 5/5
GoogleDavid James Sales, Letting & Property Managent have been fantastic. They make renting a property so straightforward and have the most wonderful team, who are always professional, responsive and friendly.
Nadia · 24 June 2024
★★★★★ 5/5
GoogleDelighted with the friendly service delivered with prompt efficiency by David, Susan and Jenny with great attention to detail!
Ian · 24 July 2024
★★★★★ 5/5
GoogleI have used David James to manage my rental flat in Beckenham for over 10 years. They weren’t the first letting agent I used but they will be my last. Super efficient, friendly, expert service at a great price. I’ve not been a month without …
Dominic · 16 April 2022
★★★★★ 1/5
GoogleUtter unprofessional! Waited all week to view a property to rent, on the day i called to confirm we was coming to be told all is ok so we proceeded to drive to the property once we pulled up we get told that the landlord received an offer within 30 mins of us driving there. Stay Clear !!!!!
Dulwich · 16 April 2019
★★★★★ 5/5
GoogleWe have been using David James to let our house for many years now and have been delighted with the level of service we have received. As overseas landlords, it's comforting to know that the property is in good hands. They are an excellent …
Lee · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
