Trusted Agent profile · Bromley
★★★★★
2,187 reviews across 2 platforms
300 High Street, Orpington, BR6 0NF, Bromley, BR6 0NF
Andrews's office in Bromley, at 300 High Street, is rated 4.9 out of 5 across 2,187 reviews on two platforms, including 162 Google reviews rated 4.6.
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Andrews Bromley won ESTAS awards in one year, most recently 2020.
ESTAS winner in one year: 2020.
2020 1 Bronze and 1 Best in County ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
4/5
TrustpilotOur experience with Andrews has been…very positive
Our experience with Andrews has been very positive. Complicated by Covid, we had a difficult end-of-tenancy when we needed to regain our property for our own use. The staff at Andrews, particularly Mike, were extremely helpful in finding us alternative accommodation at very short notice and have been available and supportive throughout. We would not hesitate to use them again.
5/5
GoogleImpressive service from letting team. Tony the initial contact, helped every step of the way. Jamie, Tom and John quick to respond, nothing too much trouble for the team. Found us a tenant within a week, smooth transaction, easy admin too. Highly recommend.
Thank you, Kate! We're thrilled to hear about your positive experience with Tony, Jamie, Tom, and John. It's great to know we could assist you efficiently. Your recommendation means a lot to us!
5/5
TrustpilotGreat Enquiry Experience
My experience regarding an enquiry into letting our a property was improved by Karen in the Wallingfon office. She took her time to listen to my queries and answered in great detail, with a lot of patience. Overall she was lovely to speak to and has helped positively aid my decisions moving forward.
Thank you for the five star review. We know Karen will really appreciate seeing your fantastic feedback. Thank you for sharing your experience with us, Rhys.
5/5
TrustpilotJas was brilliant
Jas was brilliant, did a great job and very welcoming!
Thank you for the positive review, great to see you had a five star experience with us!
5/5
TrustpilotAs a contractor I have been dealing…
As a contractor I have been dealing with Sarah at Andrews for a number of years now. She is a pleasure to work with when responding to and managing maintenance works orders. She is always professional and quick to reply to any queries and has a great sense of humor with it :)
Hi Victoria, thanks for the review. Fantastic to see you've built such a strong relationship with Sarah over the years and are collectively able to assist our tenants and landlords alike in a prompt manner. Thanks again, Rhys
5/5
TrustpilotPURCHASE
Have exchanged contracts on a residential purchase. The services from Graeme and Issac has been first class. I can not thank them enough for thier professionalism, efficiency and excellent client care they have provided. They made the purchase seem less daunting than i was expecting and looking forward to dealing with them moving forward on differant transactions. Highly recommended.
5/5
GoogleSam at the Orpington branch was extremely helpful and full of advice from the moment my partner and I met him at a viewing. After running into potential difficulties during referencing, Sam was there to help us out and made sure everything was ok. Thank you Sam. My partner and I are very appreciative for all of your help :)PositiveResponsiveness, Quality, Professionalism, Value
4/5
TrustpilotNancy is a friendly and energetic…
Nancy is a friendly and energetic estate agent.
Thank you for your review Samiran. I am glad that you had a good experience with our negotiator Nancy. Would love to know if there is anything more we can do for you as a customer.Kind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
5/5
TrustpilotI have to say that Michelle…
I have to say that Michelle Smethurstis great . She is the most professional and friendly person and ready for help when ne need about the flat we rented from Andrews. We loved her service. Her responses and suggestions were always very timely and helpful. So grateful.
Hi Shenay. Brilliant to see that Michelle has been so helpful to you. Thanks again, Rhys
5/5
TrustpilotFantastic company
We have been receiving service from Southfield Andrews for a long time. I think we've been together for 4 years. Whenever we have problems with the flat, Michelle Smethurst takes care of us immediately. We thank you very much for everything. Michelle, you are perfect for Andrews.
Thank you so much for taking the time to leave us a review. It's great to see that Michelle and the team have been able to provide a brilliant service to you. We know she will really appreciate seeing your kind feedback. Thanks, Rhys
5/5
TrustpilotProfessional and helpful
Kamilija and Kish are two great people to have on your side when selling your property. They are professional, empathetic, helpful, knowledgeable and super conscientious, and will give you good advice and support the whole way through. The service they give is personal and attentive. You couldn't ask for better advisers. Thank you!
Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys.
5/5
GoogleWhen it comes to finding a new home, Andrews are the best. Jamie Swift meticulously guided me through the entire process and acted professionally while responding promptly to all my requests. I was truly impressed by this particular agent's dedication and exceptional expertise while handling every step of my journey. Highly recommend!
Hi Cerezo, thank you for the review, great to see Jamie helped you find a new home, giving you solid advice and guidance throughout. We know Jamie will really appreciate your feedback. Thanks, Rhys
5/5
GoogleA very helpful and professional organisation. Found tenents for our property and responded quickly to any queries that we had. Would defintely recommend their rental services.
Thank you, Peter, for your kind words and recommendation! We're thrilled to hear about your positive experience with our services. If you need any further assistance, feel free to reach out. Best wishes, Jake
1/5
GoogleTerrible service please avoid at all costs. unprofessional, dishonest and will lead you down the garden path. Please don’t get sucked in to their inaccurate valuations. Absolutely terrible customer service. It is by far the worst service I have ever received from an estate agent. The manager was rude and the other staff member just lied to me. Please save yourselves the anguish I’ve been through and use someone else there are plenty of others in the area.NegativeQuality
Dear Mr. Bronks, thank you for your feedback. If you’d like to discuss your experience in more detail, please don’t hesitate to contact us at Head Office on 0117 986 0000, or via wecare@andrewsonline.co.uk, to talk this through further.
5/5
TrustpilotHouse sale review
Lisa Bird Parsons and the team at Andrews have been brilliant in the sale of our house. They've given us sensible, effective advice and as a result we have been very pleased with the process. We are very pleased to have decided to go with Lisa and her team.
5/5
TrustpilotA day worth talking about #andrews property
It was a wonderful experience with the Letting Team as they are really competent and professional. And must acknowledge Shamiya who was incharge of the viewing i went for today. She was well coordinated and also a good communicator. Indeed Andrews made my day.
Thank you, Sarah! We're thrilled to hear about your positive experience with our Letting Team and Shamiya. Your kind words mean a lot to us. We're glad we could make your day!
5/5
GoogleI couldnt rate Andrews more highly, especially Lisa Paulley, who has been kind, supportive, reassuring, tenacious, good humoured and has kept me well informed throughout the whole sale purchase. Andrews found me wonderful buyers, and inspite of the frustrations that house buying and selling can bring, it has been made all the more pleasurable because of their wonderful service. Thank you to all the staff at Andrews in Orpington.
5/5
TrustpilotExcellent costumer approach
Thank you Mukul for being so patient and explaining everything to me, breaking everything down and making it clear and understandable. Buying a house is a very complex and scary process but it's wonderful to find people who can make it a bit easier along the way.
5/5
TrustpilotWonderful property viewing
Shamiya gave a welcoming and charismatic tour of the property. She was very helpful with any questions I had and answered many before I could ask them, showing how well she knows the properties she is showing and what tenants are looking for.
Thank you, Jodie. It's great to hear Shamiya provided such a welcoming and informative property viewing. Your feedback is much appreciated.
4/5
TrustpilotGreat viewing with Nancy Henley
I was met by Nancy Henley to be shown around the property. The viewing was on time and I was able to receive all the information I needed. Nancy was able to answer all the questions. The agency was quick with their responses and booking the viewing slot.
5/5
TrustpilotAndrews are always professional
Andrews are always professional, and act fairly on behalf of both the tenant and landlord. They have managed my properties for years and I would highly recommend them. Rebekah, my property manager and the team are always on hand to offer support and advice and act quickly on any issues raised by tenants.
Hi Janey, thank you for the five star review and sharing your experience with Andrews. Brilliant to see that you've trusted us with your properties for years and that you've received such brilliant service, we know Rebekah plus the team will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotFantastic service
Andrews have been fantastic - from arranging two very busy open days to securing me the best offer and helping me to arrange my mortgage. The sale went through very smoothly. The communication was excellent and they managed the chain very well. The team are very friendly and professional.
Hi Natalie, we appreciate you taking the time to leave us a five star review. Amazing to see that we were able to help you with your sale and your mortgage too. Glad to see all went well and we know the team really appreciate your positive feedback, many thanks, Rhys.
5/5
TrustpilotShanon was very friendly.
Shanon was lovely and friendly.
Hi Joanne, thank you for the review. Great to see you had such a nice experience with Shannon. Thanks, Rhys
5/5
TrustpilotI have bought recently property with…
I have bought recently property with Andrew's at Southfield branch and Islandria Justimo was very proffesional, returns calls all the time, Whenever you have questions regarding sales allways on the top of everything, she has helped a lot to complete the deal as quick as and as smooth as possible. Definitely pleasure to work with Islandria .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Andrews Orpington won Bronze for Lettings (Tenants) in South East (Essex, Kent) and Best in County (Kent) at the ESTAS 2020 awards.
