Trusted Agent profile · Bromley
★★★★★
2,183 reviews across 2 platforms
300 High Street, Orpington, BR6 0NF, Bromley, BR6 0NF
Andrews's office in Bromley, at 300 High Street, is rated 4.9 out of 5 across 2,183 reviews on two platforms, including 162 Google reviews rated 4.6.
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
5/5
GoogleHaving Jamie helping us with our home searching was a game changer. Jamie was always available to answer our questions, provide guidance and help with anything that we were in need of. We can’t recommend him highly enough!
Hi Amel, thank you for the review. Fantastic to see that Jamie and the team have been so helpful to you, thank you for the recommendation! Thanks again, Rhys
5/5
TrustpilotGreat customer care
The Andrews Bedminster team were excellent from start to finish. Robbie Powers and Lisa Bird-Parsons were the perfect tag team. Both provided expert and balanced advice throughout the process. They were approachable, communicative and reliable.
Thank you, Sam & Nina! We're thrilled to hear that Robbie and Lisa provided excellent service. Your kind words about their expertise and reliability mean a lot to us.
5/5
TrustpilotDenise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l
Denise walters is my property manager who works for Andrews letting Agents.
Dear Mr Kimmins, Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
GoogleWe had talked to different agent from the past 2 weeks, but Jason from Andrews Orpington was the best and more hands on. He made sure that we get the right property for us and helping us in any way he can.
Hi Henry, thank you so much for taking the time to leave us a five star review. We know Jason will definitely love being called 'the best' we are so pleased he was able to assist you. Thanks, Rhys
1/5
Google7 Oct '24 UPDATED - Following further examples of incredibly poor customer service I've had to reinstate 1 star - it's just amazing... Have been chasing mail we could not redirect since we left property on 16 Sept. Have called multiple times, no response. Walked into office and stated the same. "let me call the new tenants now". So I sat and waited at front. After 5 min I stood up and asked, am I meant to be waiting? Lady stated "oh they didn't pick up". I've given up getting back the package that was returned from a buyer. 27 Sept UPDATED - changed to 3 stars as they proactively reached out to me and discussed the problems we had. I would suggest regular check-ins with your tenants through surveys to assist with this, rather than after-exit requests for reviews. ~~~ We were renters with Andrews in Orpington. Very mixed experience that started off badly and just had zero support throughout the 2 years we were there. When we first moved in, the property was not in a clean standard, carpets hadn't been cleaned and the 'hidden' areas were disgusting (filthy dishwasher, inside the washing machine, inside cupboards etc.). We requested a clean and carpet clean at their expense, which they did do, but it disrupted our move in. Once we moved in we had no garage entry due to the previous tenant not returning it and some complications with getting a new one. Had to park in another carpark for over two weeks - which was less secure and a distance from the home. They refunded carpark charges but refused to provide any rental discount. When things went wrong you had to chase Raluca, email after email, followup after followup to get anything fixed. The floor never got fixed the entire time we were there - with large gaps appearing. Rent increased during this time by 20%. The person who came out to quote for the floor fixing broke the under-counter skirting so it always fell down - I chased for this to get fixed and go t responded with 'use blu tak'. Thankfully we never had anything major we had to get resolved, but the level of service as an agent was just not existent. We decided to leave the property after another proposed 10% rent hike and a viewing was organised without even contacting us - they turned up at the front door and we just refused entry. Very unprofessional. Being a landlord myself, I know what a good agent looks like, they are responsive to both the tenant and owners needs - thats why they get a %age of the rent. Unfortunately we did not get anywhere near that level of service as a tenant.
Thank you for your review William. We are sorry to hear about your experience throughout your tenancy. We pride ourselves on good customer service and wish you had brought this our attention earlier so we could have changed your experience from a bad one to a good one. I understand you have now spoken to our lettings manager. We take every review seriously and are always looking to how we can improve customer experience. Good luck with your travels over the next few months and good luck with your relocation in the future.
5/5
TrustpilotPleasant experience
We had an excellent experience all thanks to Sammi. His demeanour and professionalism were second to none and made the whole experience better when viewing properties with this group. Would definitely stay with them in future.
Thank you, Trudi! We're thrilled to hear about your positive experience with Sammi. Your kind words mean a lot to us, and we look forward to assisting you again in the future!
1/5
TrustpilotJust non existent service
7 Oct '24 UPDATED - Following further examples of incredibly poor customer service I've had to reinstate 1 star - it's just amazing...Have been chasing mail we could not redirect since we left property on 16 Sept. Have called multiple times, no response. Walked into office and stated the same. "let me call the new tenants now". So I sat and waited at front. After 5 min I stood up and asked, am I meant to be waiting? Lady stated "oh they didn't pick up".I've given up getting back the package that was returned from a buyer.27 Sept UPDATED - changed to 3 stars as they proactively reached out to me and discussed the problems we had. I would suggest regular check-ins with your tenants through surveys to assist with this, rather than after-exit requests for reviews.~~~We were renters with Andrews in Orpington. Very mixed experience that started off badly and just had zero support throughout the 2 years we were there.When we first moved in, the property was not in a clean standard, carpets hadn't been cleaned and the 'hidden' areas were disgusting (filthy dishwasher, inside the washing machine, inside cupboards etc.).We requested a clean and carpet clean at their expense, which they did do, but it disrupted our move in.Once we moved in we had no garage entry due to the previous tenant not returning it and some complications with getting a new one. Had to park in another carpark for over two weeks - which was less secure and a distance from the home. They refunded carpark charges but refused to provide any rental discount.When things went wrong you had to chase Raluca, email after email, followup after followup to get anything fixed. The floor never got fixed the entire time we were there - with large gaps appearing. Rent increased during this time by 20%.The person who came out to quote for the floor fixing broke the under-counter skirting so it always fell down - I chased for this to get fixed and go t responded with 'use blu tak'.Thankfully we never had anything major we had to get resolved, but the level of service as an agent was just not existent.We decided to leave the property after another proposed 10% rent hike and a viewing was organised without even contacting us - they turned up at the front door and we just refused entry. Very unprofessional.Being a landlord myself, I know what a good agent looks like, they are responsive to both the tenant and owners needs - thats why they get a %age of the rent. Unfortunately we did not get anywhere near that level of service as a tenant.
Thank you for your review William. We are sorry to hear about your experience throughout your tenancy. We pride ourselves on good customer service and wish you had brought this our attention earlier so we could have changed your experience from a bad one to a good one. I understand you have now spoken to our lettings manager. We take every review seriously and are always looking to how we can improve customer experience.Good luck with your travels over the next few months and good luck with your relocation in the future.
5/5
TrustpilotIt was quite an interesting experience.
Hi Juliana, thank you for your wonderful review! We're thrilled to hear you had an interesting experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Andrews Head Office.
5/5
TrustpilotGreat service from Bear Flat
Great service from the Bear Flat branch, especially Emma Mussert and Holly Parfrey, who worked tirelessly to make a potentially awkward sale process much smoother. Many thanks to everyone involved for a five star service!
Thank you, Rich. We're very happy to hear that Emma and Holly helped to make your sale experience smoother. Your kind words mean a lot to our team.
5/5
TrustpilotAndrew’s are great, Maria too!
Andrew’s are great! We have just rented our first property through them and it has all been such a positive experience. Maria was our letting agent who was super helpful every step of the way.
Thank you, David. We're delighted to hear about your positive experience with Maria and Andrews. Enjoy your new home!
5/5
TrustpilotHayley tennet
Hayley is absolutely Amazing goes above and beyond to help me and my partner. She’s so outstanding very pleasant lady and will help you with anything. Always there at the end of the phone to help Any queries contact Andrews and ask to speak to Hayley
Hi Rebecca, thank you for taking the time to write us a five star review. Fantastic to see Hayley has gone above and beyond and was always on hand to help with anything you needed. Thank you for sharing your experience and all the best, Laura.
5/5
TrustpilotA responsive and very helpful team
A responsive and very helpful team, from initial letting to the resolution of issues. They are quick to respond, and wise in their advice. A good show all round and a pleasure to deal with.
Dear Peter Atkins, Thank you for your wonderful review! We're thrilled to hear that you found our team responsive and helpful throughout your experience. Your satisfaction is our priority, and your kind words motivate us to continue delivering excellent service. We look forward to serving you again. Best regards, Andrews Head Office
5/5
TrustpilotSale of property
Friendly and approachable team always keen to help and settle any concerns regarding the sale of my property. Elliot kept me informed on a regular basis and dealt with any questions in a professional manner. I would recommend.
Hi Simon, thanks for sharing your experience brilliant to see it was such a good one! Thanks again, Rhys
5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
5/5
GoogleI have engaged with Tony and he was absolutely amazing! He was pleasant, knowledgeable and he explained everything to me in details. He also followed up afterwards to check if I had any other questions. Really appreciate how comfortable he made me feel and would definitely recommend Andrews and in particular Tony.
5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
5/5
TrustpilotI would like to thank Brian Barnsby and…
I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.
We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys
5/5
TrustpilotMonika
Monika is very professional and attentive in dealing with matters relating to my let property. I am very pleased in regards to my interactions with her
Thank you, Sepehr, for your kind words! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we look forward to continuing to assist you with your property needs. Best wishes, Jake
5/5
TrustpilotRebecca Newbrook is amazing
Rebecca Newbrook is amazing! Rebecca has worked through several recent challenges with our rental with patience and grace. She has kept us informed throughout. Thank you Rebecca.
Thank you, Jen! We're thrilled to hear about your positive experience with Rebecca. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
5/5
GoogleJust bought my property from the Orpington Branch, what an amazing team from Stan, Tracy and Jane. Even through the stressful times Jane made sure that she was there every step of the way, She made the whole experience amazing for me. Stan was amazing as well from the viewing to getting the offer across. Such a lovely professional team and I would not hesitate to recommend them or buy from them again. Thank you guys for your fantastic customer service and experience.
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
GoogleTony is the most professional and honest estate agent I have come across, nothing is a problem and his communication is excellent. Will definitely recommend and use him again
Thank you for your review, Kelly! We're very happy to hear about your positive experience with Tony. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best wishes, Jake
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