Acorn New Homes Bromley reviews

★★★★★ 5/5

Trustpilot

Expert Local Knowledge

Acorn did an excellent job when I was selling my flat. They know the local market well and were quick to adapt to a surge in demand. From beginning to end, they were supportive and communication with them was excellent. As they have a number of offices in South East London, my property was marketed widely. I had around 25 viewings (it was difficult to keep up with all the bookings!) on the first weekend and found a buyer very quickly. I would definitely recommend them.

Alyson · 30 August 2022

★★★★★ 5/5

Google

Fantastic service, all went so smoothly. Liz and her team were so nice and accommodating. I would highly recommend.

Jamie · 13 October 2023

★★★★★ 5/5

Trustpilot

Will highly recommend Rubeena

Although Rubeena is new, she’s been instrumental in getting the property rented out in no time. She posses great communications skills and a true professional in every sense. Great talent at Acorn and would highly recommend.

James · 15 February 2022

★★★★★ 5/5

Google

Buying our first home was inevitably going to be an overwhelming experience but Sammy and the team at Acorn worked tirelessly to ensure it was a smooth and exciting one! From arrival at our first viewing to collecting our keys, Acorn's dedication to simplifying and explaining the process in terms we understood was impeccable. Sammy's passion and genuine approach impressed us throughout and buying with Acorn (for us, with the additional administration of the Help to Buy Scheme) was a seamless operation. After securing the property, each aspect of buying was taken care of swiftly with meticulous attention to detail. After 3 months in our new home we are extremely happy and would not hesitate to recommend Sammy and her team at Acorn to first time buyers like us or anyone looking for a stress-free and enjoyable exchange.

James · 11 June 2018

★★★★★ 2/5

Trustpilot

There were moments that showed…

There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.

Lorenzo · 5 June 2025

★★★★★ 5/5

Trustpilot

Simply wonderful rental estate agent

My family and I have had the pleasure of dealing with Lilia Ghenim from the Belvedere office of the Acorn Group and I literally couldn't have enough positive words to share. We were renting our family home as a result of moving ourselves and Lilia first advised us of an appropriate rental value (greater than we'd assumed) and found us a wonderful family to rent the property within three days of being commissioned (whilst also holding an open day to ensure we had options, should we need them). Our purchase then got caught in a protracted and seemingly never-ending chain (8.5 months) throughout which Lilia remained calm and composed, kept the potential tenants updated and removed all guilt, anxiety and nervousness we had from the process. With all we had going on with our own purchase, Lilia ensured that we knew that the rental side was managed. On top of all of that, she's simply a pleasure to deal with and I've never doubted that she genuinely cares. I couldn't recommend her highly enough.

Customer · 20 July 2022

★★★★★ 5/5

Trustpilot

Simply wonderful rental estate agent

My family and I have had the pleasure of dealing with Lilia Ghenim from the Belvedere office of the Acorn Group and I literally couldn't have enough positive words to share. We were renting our family home as a result of moving ourselves and Lilia first advised us of an appropriate rental value (greater than we'd assumed) and found us a wonderful family to rent the property within three days of being commissioned (whilst also holding an open day to ensure we had options, should we need them). Our purchase then got caught in a protracted and seemingly never-ending chain (8.5 months) throughout which Lilia remained calm and composed, kept the potential tenants updated and removed all guilt, anxiety and nervousness we had from the process. With all we had going on with our own purchase, Lilia ensured that we knew that the rental side was managed. On top of all of that, she's simply a pleasure to deal with and I've never doubted that she genuinely cares. I couldn't recommend her highly enough.

RobMSELondon · 20 July 2022

★★★★★ 5/5

Trustpilot

I rented my flat through Acorn

I rented my flat through Acorn. They have been fantastic, especially Mauricio & Davide. They have been professional and informative throughout the process. I would certainly recommend them to anyone.

K · 10 October 2022

★★★★★ 1/5

Trustpilot

Lettings department is a let down

Lettings department is a let down. - The person you are looking for is never available, promised call backs never happen. - Lack of internal communication ie the house we rented was being sold, then towards the end of tenancy our property manager (some new person who was never introduced) asked to urgently confirm if we want to renew tenancy...- Ridiculously overpriced quotes for work. Received a £3k quote to fix a window issue. Got it done for a few hundred without them...Spent a bit over 5 years in the property, in year 2 we stopped talking to them and went directly to our landlord due to above mentioned problems. Landlord ended up selling the house via another agency for same reasons. Waiting for the deposit now, provided all information they asked for and received zero confirmation/update as to what to expect. We are talking about a 30 seconds email...

Istvan · 11 July 2022

★★★★★ 5/5

Google

We worked with Danny to secure our first home. He was brilliant from the start, very responsive, supportive throughout the process and was able to answer any questions we had! Would highly recommend both Danny, and Acorn.PositiveResponsiveness, Quality, Professionalism

Henry · 10 June 2021

★★★★★ 1/5

Trustpilot

Poor management from Tanya Weise and Amy Knowles and 0 tenant rights

I am living in a property managed by Acorn. I have lived there for the past 2 years. I am going to write down my poor experience so this can open the eyes of those who have to deal with this agency. - I started living in this property in September 2022. After the first month there wasn’t any hot water from hand-held shower for 6 months, from October 2022 to April 2023. I contacted the agency and I quote Tanya Weise (property manager) “this is not an inhabitable property, therefore we can’t do anything and it’s not a flat problem”. Most of my neighbours renting through other agencies either got this problem solved or received a compensation. I had to keep paying £1300 through all these months with no explanation given. - In January 2023 I asked my property manager, Tanya Weise, to send me a confirmation letter (not a contract) that I am renting the property. I quote “we don’t provide with this letter”. I needed this letter for a Government Grant. I had to let that grant go due to this. - Last month, I asked the agency if I could change the sofa and replace it with a new one, keeping the landlady’s sofa stored. After 4 weeks of back and forth messages with Tanya Weise, she didn’t give me any solutions and she did not answer any of the phone calls for over 2 weeks. There are also being problems with my storage space in the building that apparently I am not allowed to use. - After all of this problems, I asked my property manager to be able to have a personal conversation with my landlady to discuss all of these small things, however, nobody gave me a solution and they are trying to avoid me from speaking with the landlady. Also, I am not being forwarded any communications with my landlady either. - At this precise moment I don’t have any hot water from both sinks. This has been happening for the past 2 months, and no solution has been given. I cannot wash my dishes with hot water or have a hot bath. - I contacted Amy Knowles to change my property manager and request for my landlady details and I quote “there hasn’t been any material issues with Tanya Weise so she will continue to be your property manager” I do know that by law I am entitled to have my landlady’s contact. I also know that I should not be without hot water for such long period of times. In conclusion, please, avoid the services of this agency. They don’t provide with any good service and they believe they have all the rights and us, the tenants, don’t have any.

Paula · 28 September 2024

★★★★★ 1/5

Trustpilot

AVOID ACORN IF YOU ARE A LANDLORD.

I rented my apartment through ACORN London Bridge for a couple of years. I have just ended my relationship with them after abysmal service. They were unable to secure me a tenant that would stay for longer than 6 months, and on two occasions they advocated the break of contract after only a couple of months. They still charged the tenant the administration fees, and I only found out about this after they had mistakenly forwarded these fees on to me, then demanded that I return the money.I now have a flat with broken blinds, broken internal furnishings and additional furniture they allowed tenants to leave behind, without checking on the inventory. They oversaw the breaking of my boiler then administered the replacement of a new one for over £3000.00. During winter, and didn't tell me until two days after new tenants had moved in and had nearly frozen to death. My last tenant was allowed to break her lease early on the provision she would pay out some of the contract, yet i haven't seen any of this money and now no one at ACORN will respond to my emails.I now have a new agent who has found me a great tenant.Avoid ACORN, they're cowboys, dishonest and incompetent.

Eddie · 7 July 2022

★★★★★ 2/5

Trustpilot

Very disappointing experience - Crystal Palace Branch

Very disappointed with Acorn, we have just had to get rid of them due to poor service. Initial chats went well, we were told they sold another flat in our block and had plenty of viewers lined up - hence we went with them.This turned out not to be the case, we had 4 viewers in the 8 weeks we were with Acorn. They were mostly not appropriate for the type of flat we were selling, and the feedback from the agent was extremely poor and unhelpful so we weren't able to improve (mostly just said "not suitable" to us, which indicates to me they were not getting the right people through the door).I have to be honest, the agent Luke couldn't have seemed less enthusiastic about being there and made zero effort to talk the property up or mention outdoor storage (I had to do that myself). He actually seemed annoyed that he had to be there at all.Once we told them we wanted to break contract because of these issues, didn't hear from them again. We were never a high priority for them, that much was clear.Would definitely avoid Acorn in the future, great sales chat which didn't materialise.

Bina · 5 July 2022

★★★★★ 5/5

Google

I am an overseas buyer, and have bought an apartment sold by Acron in Greenwich. During the purchase process, it did not surprise me that I encountered more difficulties than local buyers, especially on issues like legal procedures, communication with lawyers, on-site inspection and handover of the property. I would like to express my great gratitude to three colleagues of Acron, Nicola, Samantha and Karen for helping me complete the very tedious and troublesome work to seal the deal. Their enthusiasm, professional attitude and friendliness really impressed me. Thank you, Nicola, Sammy and Karen!PositiveResponsiveness, Quality, Professionalism

John · 10 June 2022

★★★★★ 5/5

Trustpilot

A big thank you to Mark and all his…

A big thank you to Mark and all his Team at the Rainham office. All the Best.

Lester · 18 October 2023

★★★★★ 1/5

Trustpilot

Where to really start….

Where to really start - from the offset the agent we dealt with lied to us consistently about an endless list of things, about the sellers situation, to the the tenure of the property, to the structure of the property - the list goes on. Every agent we dealt felt like they were pretending to be an estate agent, and seemed to think that the best way to handle buyers is to lie to them, and the deny everything. They will do whatever they need to to get the property sold. They are smarmy, untrustworthy and selfish. I can’t imagine the culture in the office is healthy at all. Our solicitors said they were the most unprofessional, rude and intimidating agents she had ever dealt with, and if the whole process hadn’t already been delayed by so long because of their complete lack of ability, we would have gone to the Property Ombudsman because some of their practices were so incredibly dodgy and almost definitely illegal. I wouldn’t go near them with 10 barge poles.

SC · 13 September 2024

★★★★★ 1/5

Trustpilot

We are still having issues renting a…

We are still having issues renting a place I’m beginning to take things very personal They took over £500 of my money for a holding deposit and now won’t give it back It’s against the law so looking at a small claims court …. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel horrible… Apparently they use it for the cost of referencing… I’ve been private renting for 12 years at my current place … I have a good credit rating …. So something isn’t right Give me back my money 💰

SJC · 19 May 2022

★★★★★ 5/5

Trustpilot

Highly recommend their Lewisham office

Highly recommend their Lewisham office, Arikson and Dammy were key to our sale going through

Clive · 23 November 2023

★★★★★ 5/5

Google

Nicola and Karen were really helpful throughout the buying process of our new flat and took time to answer all our questions. We had a great experience with Acorn New Homes.

Rohit · 10 June 2022

★★★★★ 5/5

Trustpilot

Very Helpful Agency

I could not be happier with the service. I have been in touch with few agents and everyone is so nice within Acorn, but Heidi who is responsible for this property is defo so far the best agent I have ever had, and I rented from different agencies in the past, so I feel lucky right now. She has been always helpful and made me feel comfortable, she always reached out and was available for any of my queries and most importantly actioned everything very promptly! I always felt supported and she actually helped me feel like I am at home rather then just place I am renting which is the reason why I choose to stay with them!I recommend to everyone to get in touch with Acorn Estate Agents 100% 👏🏼

Darian · 21 April 2022

★★★★★ 5/5

Trustpilot

I found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat

I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.

Matt · 31 July 2023

★★★★★ 5/5

Trustpilot

I am so pleased I went with Acorn in…

I am so pleased I went with Acorn in Strood. The Acorn team gave me excellent service & after 1st Buyer pulled out they quickly got me back on the market & booked a block viewing. To Chris & Justine whom I dealt with the most & always kept me up to date all the time. I can highly recommend Acorn & thank you for seeing me through the most stressful thing I've ever done, selling a house.

Milly · 1 July 2022

★★★★★ 5/5

Trustpilot

Grove Park Office

Grove Park Office. All went extremely well with the sale of a property for which I was a Trustee. A very helpful team, and minor difficulties were soon resolved.

Richard · 25 July 2022

★★★★★ 5/5

Google

Had very good experience in buying a new build property with Acorn. They are all very nice people. Special thanks to Karen and Nicola for the smooth process.PositiveResponsiveness, Quality, Professionalism

Weichen · 10 June 2022