Trusted Agent profile · Bromley

Acorn New Homes Bromley reviews

3.7

★★★★★ Good

595 reviews across 2 platforms

9 St. Marks Road, Bromley, BR2 9HG

Acorn New Homes's office in Bromley, at 9 St. Marks Road, is rated 3.7 out of 5 across 595 reviews on two platforms, including 112 Google reviews rated 4.9.

Google logo

4.9 / 5

112

Reviews on Google

This office

Trustpilot logo

483

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Bromley office, from every platform, shown as written. First names only.

5/5

Trustpilot

Seamless experience - thanks George!

From the initial call to completion George Liney at Acorn Dulwich was a fantastic estate agent. Communicative, fast, thorough and super helpful every step of the way. We were first time buyers so had lots of questions so we are appreciative of the time George took to help us in the process. Thank you!

Hayley · 25 May 2023

Agent replied · 11 October 2026

Thank you both! what a lovely review and congrats on your first home ! Kind regards Karen Hedges Acorn Customer services

5/5

Trustpilot

Over and above

Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.

Rory · 14 August 2023

Agent replied · 12 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services

5/5

Trustpilot

Katlyn is very supportive

Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through. Amelia, who is a colleague of Katlyn was also very helpful. I really do hope that their hard work is recognised by others. They are amazing.

Ursula · 4 April 2023

Agent replied · 16 June 2024

Thank you Ursula for a fantastic review for Katlyn , Amelia and the Acorn team at Blackfen. We are delighted that you are happy! Kind regards Karen Hedges Acorn Customer Services

5/5

Trustpilot

WOW thank you!

WOW! Daniel at Acorn Grove Park, thank you is not enough. Daniel Milligan was so knowledgeable, helpful and kept us calm and informed throughout the selling process. We lost our original buyer and in a matter of days we were back under offer with another after he secured new viewings. Any problems in our chain were dealt with quickly, help given and advice. Couldn't ask for more!

Nikki · 27 September 2021

Agent replied · 12 June 2024

Thank you Nikki for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and do let us know if we can help further in the future. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Perfect choice

We made the perfect choice in using Acorn to sell our house. From the initial visit to our leaving day they have been great. Amelia kept us up to date throughout the sale and we had no problem getting someone to talk to if needed. A smooth, quick, organised, stress free sale what more do you need?

Suzanne · 22 December 2022

Agent replied · 12 June 2024

Thank you Suzanne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Amelia and that the move went well. Happy Christmas. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Tanya made my experience great

Tanya made my experience great, she’s the most communicative member of staff at Acorn that I’ve dealt with and quite clearly is a very fair property manager, not just siding with the landlord all the time. She’s polite and friendly and has made my experience of dealing with acorn a more positive one despite property issues. Thanks!!

Gemma · 17 December 2022

Agent replied · 12 June 2024

Thank you Gemma, we are pleased your experience was all positive- Karen Hedges- Acorn Customer Services

5/5

Trustpilot

Exceptional Service from Amelia Giles at Acorn Northumberland Heath Estate Agent!

I recently had the pleasure of working with Amelia Giles from Acorn Northumberland Heath Estate Agent, and I couldn't be happier with the service she provided. Amelia went above and beyond to help me close the deal on my new home in just four months. Throughout the entire process, Amelia demonstrated exceptional professionalism, patience, and accommodation. She was always available to address my questions and concerns, making sure I felt supported and informed every step of the way. Her knowledge of the market and the local area was invaluable, and it was evident that she truly cared about finding the perfect fit for me. Amelia's dedication and commitment to her clients sets her apart in the industry. Her attention to detail and willingness to go the extra mile made this experience not only seamless, but also enjoyable. I have no hesitation in recommending Amelia Giles and Acorn Northumberland Heath Estate Agent to anyone in need of top-notch real estate services. Thank you, Amelia, for making this journey a positive and successful one. You are a true asset to the team!

Neelkanth · 14 September 2023

5/5

Trustpilot

Nice guys

We had an excellent experience with Adam at Acorn Sydenham. He was super responsive, approachable, and helpful at all times. As first time buyers we really appreciated his guidance as well as his persistence to get the sale over the line in time for us. Thanks Adam, If we ever decide sell, we’ll be in touch.

David · 6 January 2023

Agent replied · 12 June 2024

Thank you so much David, that's brilliant. I will pass on to the Team at Sydenham. Much appreciated Karen Hedges- Acorn Customer Services

5/5

Google

Karen and Jack were brilliant, they were helpful and always kept me in the loop and explained the process of buying a new home to me. When there were delays, they were understanding and helped me by speaking with the developers and making sure that the purchase of my flat was still going ahead. Thank you both, I warmly recommend you!

Ana · 18 June 2022

Agent replied · 17 June 2024

Thank you Ana for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Karen and Jack. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Excellent service!

We worked with Kevin Ashton, Crofton Park office, to buy our forever-house. He was excellent, responsive and very knowledgeable from the start of the process to the finish. We cannot thank him enough for all his help and I would recommend working with him!

Maria · 4 May 2025

4/5

Trustpilot

All I want is a copy of their terms.…

All I want is a copy of their terms and conditions for letting my property. What are their fees etc. I have been trying for a couple of days to get a response but all they want to do is value the property and go to see it. Just send me your terms and conditions. I can't believe it. A few days later they responded to me with a link to their site and the fee chart. So I'll upgrade my rating. However simply googling Acorn doesn't get you to their site.

Peter · 19 July 2024

Agent replied · 24 August 2024

Morning Peter. I am sorry to read this but all our standard fees, terms and conditions are on our website. https://www.acorngroup.co.uk/landlords/landlord-fees Generally speaking though we do always ask to appraise the property in question, as it may have an effect on what our actual fees to the landlord are. If you need any thing else, please email customerservices@acorngroup.co.uk. Thanks

5/5

Google

Acorn agents especially Nicola Tarmac in my case is super quick in responding and very helpful in dealing with Developers. They came to my home to pickup signed contract when it was not possible for us to hand deliver to meet the deadlines. Also, very helpful in arranging further viewings with respect to Blinds and Cupboards measurings. Highly recommended.PositiveResponsiveness, Professionalism

Anil · 18 June 2022

Agent replied · 17 June 2024

Thank you anil for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicola and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Would recommend Acorn Estate Agent

Would recommend Acorn Estate Agent, my property was sold within a week of being on the market, Dammy was ace, he provided me with relevant information, and kept me updated throughout the process. I have received excellent service from Acorn, I love the fact that all the staff are willing to help with queries. Would use your services again, unfortunately won’t be moving anytime soon, found my dream home. Thank you guys....

Tj · 4 December 2019

Agent replied · 12 June 2024

Thank you TJ for leaving us a 5* review. We are really happy that you were pleased with the service you received from Dammy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Melissa was kind and caring

Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome. Thank you Melissa xx jus xx

Jus · 17 February 2024

Agent replied · 12 June 2024

Thanks Jus for leaving a review of your experience. We are very pleased that you were happy with service you received from Melissa and Grace.

5/5

Trustpilot

Glad I changed my estate agent to acorn

I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.

Mr · 1 September 2025

2/5

Trustpilot

So disappointed.

Im a landlord and this was going ok, albeit with the usual chasing, until recently. now i’ve had a manager who doesn’t respond, then gives mixed messages sometimes in the same email, has not paid the tenants back their deposit, and has been wildly slow or unresponsive on repairs. I am in despair of finding a competent management company. This isn’t it. Update: I’ve since complained. but the approach is still very much “sorry for the frustration, let us try to dump the cost on the tenants, failing that we will dump them on you.”

Alison · 21 June 2024

Agent replied · 13 October 2026

Hi Alison. Very sorry to read your review and will raise this with the team to find out where improvements can be made. Thanks

5/5

Trustpilot

Absolutely amazing customer service and…

Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.

Connor · 15 September 2023

Agent replied · 12 June 2024

Hi Connor, thank you for your 5 Star review! We're thrilled to hear that Amelia provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.

5/5

Google

Recently we bought our first home with Acron. As this was our first time we had many difficulties, Liz supported us and helped us with a lot of it. She did her best to make sure we got our property. Many thanks to Liz and the Acron team.

Hadi · 18 June 2023

Agent replied · 17 June 2024

Thank you Hadi for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liz when buying your new home and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

There is always a bit of anxiety about purchasing a new home but using Acorn Homes to do this was a great decision and the whole process was a remarkably smooth and pleasant experience. From beginning to end, the entire team was …

Sylvester · 16 April 2025

5/5

Google

I completed the purchase of an apartment in Notus Point earlier this week. I am very happy to propose 5 * for Liz Briselden. Liz kept me informed throughout, was endlessly patient with my queries and requests for help and pleasant always. Thanks.

Arnab · 16 April 2025

5/5

Trustpilot

Thoroughly helpful service the whole…

Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!

Rebecca · 13 May 2023

Agent replied · 12 June 2024

Thanks so much Rebecca, that really means a lot, glad you have been happy. Karen Hedges -Acorn Customer Services

5/5

Trustpilot

Fantastic estate agent

Acorn have been absolutely amazing with the sale of our flat. They’re very professional, work really hard to find the right buyers and go above and beyond to ensure exchange and completion progress at pace. We cannot thank Oliver enough for all his hard work and we highly recommend using Acorn for a purchase or sale.

Mathilde · 19 June 2022

Agent replied · 12 June 2024

Thank you Mathilde for leaving us a 5* review. We are really happy that you were pleased with the service you received from Oliver if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

ACORN BELVEDERE & ELTHAM

I cannot find enough words to praise the team at Acorn Estate Agents enough. Both Joe Buckle at the Belvedere branch and the progressor Dominic Lloyd at Eltham went above and beyond for me during an incredibly difficult and challenging sale. It's rare to find estate agents that are this conscientious, dogged and caring. I simply could not recommend them enough. Thank you!

Ms · 22 April 2021

Agent replied · 12 June 2024

Thank you Ms Asquith for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Joe and Dominic and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Friendly professionalism

As a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.

CHARLOTTE · 29 April 2024

Agent replied · 12 June 2024

Thanks Charlotte for leaving a review of your experience. We are very pleased that you were happy with service you received from Christian during your recent purchase.

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