Bailey and Staples reviews

★★★★★ 5/5

Google

I left a good review here at the request of a directors boyfriend . I got shafted and the house has mold , mice and the weeds still grow and grow that attract mice . Bailey and Staples are liars and have no interest in you as a client . Keep well away from them . Find another safe clean house . Best

New · 4 June 2025

★★★★★ 1/5

Trustpilot

Crap

Roof needed replaced when I moved in which was fair enough, but took a further 2 months to do! Bearing in mind we’re going into rainy season so water flooded down walls cos no one paid 🤷🏻‍♂️Yet in a 6 bed house share it’s an issue, plus a spider infestation, they were in my bed and nothing was done, ah well they said, we don’t see a spider infestation, how about look up and you would see thousands of them 🤦🏻‍♂️ plus you are constantly bombarded with we need to get in your room at 8 am basically dock dock o’clock in the morning, the whole point of a house share is to chill until you find somewhere permanent, like a concentration camp here

Ross · 4 July 2025

★★★★★ 5/5

Google

Bought my property through Bailey and Staples.Couldnt fault them when I was stressed and needed speedy answers they were there right away with answers and helped my property target date complete .would highly recommend them .Lovely polite team nothing too much trouble which is a rarity in the age we live in .well done team.

Dawn · 25 February 2025

★★★★★ 5/5

Google

Our experience with Bailey & Staples over the past three years has been nothing short of amazing. From day one, they made our rental journey smooth, comfortable, and stress-free. Special thanks go to Alisha Bailey and Amanda Staples, who …

Marvio · 16 April 2025

★★★★★ 1/5

Google

Giving one start because sadly I can’t give none. Avoid using this agency at all cost. We rented a property with them that was absolutely covered in mould and we didn’t know, reported this several times, …

Ainhoa · 16 April 2025

★★★★★ 1/5

Google

Avoid at all costs! We live next to a property this letting agent supposedly "manage" and they are awful. We've complained about noise, property damage, food waste, rubbish, drug use and other things. Any decent company should expect to deal with complaints professionally and quickly, if we get a reply at all it is defensive, rude, unprofessional, poorly articulated and ultimately nothing gets done. They treat their tenants with contempt and seem to care very little for their safety and the state of the property is disgusting. I've attempted to communicate with the letting agent and have asked for the landlord to be given my details but the letting agent has refused. They have no out of hours service which seems unbelievable for a "professional letting agent". I cannot stress enough how terrible this company is, they don't look after the properties they let or the tenants they let to. I'm sure they'll reply to this with a bunch of excuses as that's what they seem best at. EDIT - the letting agent have replied since my initial post three months ago with outright lies. There have been several problems since the "problem tenant" moved out including noise complaints, drug dealers knocking on our doors looking for their tenants, other neighbours have regularly complained and one of the current tenants is on their final warning, the letting agent even have proof of drug use inside the house from other tenants. It took three months for the rubbish to cleared up and was only done after I publicly confronted the letting agent in front of a prospective tenant. Things got so bad we have had to install a ring camera on our front door. If you're going to reply to a complaint at least don't do it with lies!NegativeResponsiveness, Quality, Professionalism, Value

Lindsey · 25 August 2022

★★★★★ 5/5

Google

Met them at a buisness meeting held by BID Birkenhead first in November 2016.They had a special offer on which i took them up on. Elaine contacted me the next day and we arranged to meet at property.There she went thro the various legal forms etc and then took all necessary fotos including outside areas My property was promptly put on various sites which resulted in valuable interest. By March 2017 we had a firm offer which resulted in a sale. Throughout this period Elaine was polite courteous efficient thorough with good attention to detail .Nothing was too much trouble and she had my interest high on her agenda. I am extremely satisfied with their work and highly recommend them. Rod Heron

Rod · 26 August 2017

★★★★★ 5/5

Google

An outstanding letting agency. I have dealt with them for many years and they are by far, the best letting agency I have ever dealt with. They are very professional, they respond to emails and inquiries quickly and offer a very personal service. They also ensure that any repairs are addressed as soon as possible. They are a pleasure to deal with!

Helen · 27 December 2023

★★★★★ 5/5

Google

We have been tenants with Bailey and Staples for five years and have had an excellent experience. They are a fantastic agency, always quick to respond and efficiently resolve any issues that arise. Thank you!

Zoe · 26 February 2025

★★★★★ 5/5

Google

An outstanding letting agency. I have dealt with them for many years and they are by far, the best letting agency I have ever dealt with. They are very professional, they respond to emails and inquiries quickly and offer a very personal service. They also ensure that any repairs are addressed as soon as possible. They are a pleasure to deal with!

Helen · 25 August 2023

★★★★★ 1/5

Google

Just another disgusting letting agency messing with people's lives, feigning being a landlord on OpenRent. Five days ago I enquired about a property that cost £400 PCM on OpenRent.co.uk with the sole intention of contacting a landlord directly because of how I've been appallingly treated for almost six weeks from these so called letting "agents." For the first 24 hours I was convinced I was talking to the landlord as I stated I wanted to contact landlords directly, and the T&Cs of OpenRent clearly state that the landlord is required to be present on site - even if another person (i.e. a friend of the landlord) conducts the viewing. I stated several times that money would not be an issue, for sensitive and personal reasons that I was willing to disclose, I desperately need to move away and start a new life. Me and my guarantor would have been able to rent this place for at least 20 years with our savings. I offered to pay a full 6 month tenancy up front, in advance to the landlord. It was evident they were either trying to waste time or passing my case around between "agents" when they asked me my age twice, talking about calculating how much housing benefit I'd receive for a second time. I pretty much had to spam them to get a reply since I have been left worrying about applications for well over a month. My message was met with excuses about how my notifications came out of hours so they weren't seen, as though it's impossible to check your inbox. Finally after enquiring by phone and having them speak to my guarantor, I shortly received this e-mail: "At present due to your age their concern is the level of housing benefit entitlement once your six month tenancy is up, this will only be £50 per week and would be too little to cover the rent on your own." They had never been informed I am in the ESA support group and would be entitled to PIP, they didn't even ask. I doubt they cared. If they explained the situation at all to the landlord there would be no concern about financial issues. Overall this experience has been terrible, the spelling and grammar of these agents is far below your average English GCSE paper, alongside the response times and lack of concern for sensitive cases this experience was nothing short of a joke.NegativeQuality, Professionalism

Sophie · 25 August 2021

★★★★★ 5/5

Google

Extremely professional, knowledgeable and friendly. I couldn't be happier or recommend Elaine anymore! Thank you so much :)

Kirsty · 20 November 2024

★★★★★ 5/5

Google

I have been using Bailey and Staples since they first started, and I have no reason to change. They have done every new tenant search, advertising, inspections, secured deposits etc for us since then. They are always professional, quick to …

Krex · 16 April 2024

★★★★★ 5/5

Google

Great staff and advice. Elaine was so helpful thank you so much

Kirsty · 20 November 2024

★★★★★ 5/5

Google

Amanda and Elaine are absolutely amazing at what they do. We used them for over 7 years and they supported us with the letting of our property and they were always there to help and support us (and the tenants too). We then used them for …

Louise · 16 April 2025

★★★★★ 5/5

Google

I have had dealings with Bailey and Staples on numerous occasions , lve always received a promt reply from Elaine and Amanda .They have been very professional and friendly . I would have no issues with recommending their services to anyone . I definitely will be using them again in the future

Grainne · 20 December 2024

★★★★★ 5/5

Google

Excellent letting agency - they managed our property (from a distance we are based in Southampton) without any issues. Communication was fantastic and they are always willing to help. Would not hesitate to recommend to anyone.

Matt · 26 February 2024

★★★★★ 5/5

Google

Very efficient agent.

Chipo · 16 April 2025

★★★★★ 5/5

Google

Great work by elaine and amanda on getting the deal done. Highly recommended will use again

Raj · 5 November 2025

★★★★★ 5/5

Google

hello! Been meaning to send this for quite sometime, bailey and staples have been so helpful in dealing with their tenants on a personal level and also professionally. trying to word this the best I can because not very savvy with all emails an tha but must say bailey and staples I rate 10/10 and sorry to see them go. if anyone is thinking of choosing them as landlords/agents then I fully recommend them. Thank you very much and Merry Christmas x

Keith · 25 August 2022

★★★★★ 5/5

Google

The speed and attention to detail in sorting my problem out was exemplary. I can’t recommend them highly enough. I was treated more like a friend than a customer. Thanks to all the ladies 👍 …

Keith · 20 November 2024

★★★★★ 5/5

Facebook

We’ve been with Bailey and Staples about a year now, as an estate agent and a letting agent and really cannot fault them. Absolutely fabulous service, communication and attention to detail, nothing is to much for Amanda and Elaine, I can not recommend them highly enough.

David · 16 August 2019

★★★★★ 5/5

Facebook

Estate agents and solicitors get a lot of negative comments from people so it was a pleasure to find a company so efficient and organised who were on my case all the way through the sale. Make no mistake you are dealing with property professionals here in a world where so many estate agents are just shop assistants meeting targets. Full marks to Amanda who covers my area for getting the sale through quickly despite both lots of solicitors!

Brian · 1 March 2018

★★★★★ 5/5

Trustpilot

An outstanding letting agency

An outstanding letting agency. I have dealt with them for many years and they are by far, the best letting agency I have ever dealt with. They are very professional, they respond to emails and inquiries quickly and offer a very personal service. They are a pleasure to deal with!

Helen · 10 August 2023