Foster & Edwards London reviews in Brixton

★★★★★ 5/5

Google

My partner and I have recently come to the end of our tenancy under Foster and Edwards. During our tenancy, we have both been very impressed with their professionalism and communication. The flat we rented was well maintained and when we did have a couple of maintenance issues, they were dealt with very quickly. Having experienced challenges with unresponsive or evasive estate agents in the past, it was a refreshing change to work with honest and fair professionals. We would both certainly recommend using Foster and Edwards and if it weren't for purchasing our own property, we would have happily continued our tenancy with them.

Holly · 29 March 2024

★★★★★ 5/5

Google

Serena Donalds at Foster Edwards has been amazing, it took a while to sell my property but Serena never gave up and finally sold the property for me, always keeping in touch and being very professional, i would recommend her and foster edwards to everyone

Sam · 30 March 2023

★★★★★ 1/5

Google

AVOID THIS ESTATE AGENTS AT ALL COST. Where to start? These estate agents have to be the most disgustingly unprofessional, rude and money grabbing BULLIES I have ever encountered in my life! Our house had numerous issues including damp, a non functioning oven, smashed wall etc which were never fixed! Not only that they will try and scam you out your deposit for repairs which are deemed necessary! All the doors in the house were rotten and fallen of the hinges and when reported the estate agents accused us of ripping the doors off the wall (even tho we have photographic evidence of the rotten doors & where and how the wood has snapped) They was also an issue with a blocked sink which went unresolved for 5 months, the plumber supplied by the estate agents never actually fixed the sink and the estate agents would never give us a clear answer on what was blocking the sink and continued to try and charge us for it (£200!!) - we eventually got our own plumber in who informed us it was not a build up of hair and plastic which they was pushing on us however the plug for the sink had eroded and broken off! He also informed us no plumber had looked at the sink as to even gain access to the U-Bend the whole sink would have to be removed so they was no way they could have even checked to see what was blocking the sink! They just tried to rob us out of money because the didn’t think we’d check. They’re incredibly rude over the phone and Serina has the WORST attitude I’ve ever encountered in my life and lacks basic customer service skills, not only this but they gained access to the property MULTIPLE times illegally without notice, they even conducted un-arranged viewings once again illegally gaining access to the property and when my flat mate tried to intervene they pushed past her and continued the viewing! Cliche but if I could rate it no stars I would! This is the most unpleasant company I have ever encountered - my parents agree that even they have never encountered this level of unprofessionalism. SORT IT OUT. If you ever see a property for rent or sale by Foster and Edwards RUN A MILE, they will try to screw you out of money, deliver SHOCKING customer service and nothing and I mean NOTHING will ever be repaired.

Joey · 30 March 2020

★★★★★ 1/5

Google

Awful service. Me and two friends were moving into an apartment on the 20th September. Before this happened we paid for our holding deposit, agency fees, full deposit and first months rent for the flat. From the beginning of the process their service was amateur at best. They consistently got the rental figures wrong on the forms and agreements we were filling in and also gave us the wrong length contract. Finally on the evening before we were supposed to move into the flat and get the keys we rang up to confirm times etc and they told us that actually they didn't have the Keys for the flat. The landlord was un-reachable and that there were still tenants living in the flat that we were currently paying for. After telling this to us, we then had to continuously call them to find out what was happening rather than them keeping us up to date. To top it off on the day of the 20th, I had to ring the estate agents to find out what was happening as we hadn't received any word from them, only to find out that they were refunding us in full and were not going to be going forward with the process whilst also telling us we need to find alternative accommodation. Therefore leaving us without a flat, a month after all negotiations had begun and 4 days before our university term began creating a very difficult situation for us. Additionally, no apologies were given and they did not feel bad about the situation whatsoever. Would recommend to anyone against using their service as they have not been a help since day 1 and have acted appallingly throughout the process.

Emily · 14 April 2017

★★★★★ 1/5

Google

I phoned up to make an inquiry and the woman speaking on the phone was very rude and would not get the manager for me when I asked for them. Instead, she spoke to me in a condescending tone and made it seem like I was in the wrong for phoning them as well as putting me down. The member of staff was very rude and did not help me at all, will not be phoning again.

Katie · 14 April 2017

★★★★★ 5/5

Google

Friendly Agency - Recommend

Alexandra · 30 March 2023

★★★★★ 1/5

Google

Terrible letting agent - really hard to get hold of, unbelievably disorganised and sometime quite rude on the phone.

Charli · 31 March 2018

★★★★★ 5/5

Google

Excellent customer service, very friendly staff.

Murshed · 31 March 2018

★★★★★ 4/5

Google

Rating only, no written review.

Trudi · 30 March 2023

★★★★★ 1/5

Google

AVOID

Tom · 14 April 2021

★★★★★ 4/5

Google

Very friendly

Lucy · 30 March 2020

★★★★★ 5/5

Google

Rating only, no written review.

Clover · 31 March 2019

★★★★★ 1/5

Google

Rating only, no written review.

Riko · 14 April 2017