Trusted Agent profile

Flexi-Lettings Bristol reviews

4.0

★★★★★ Great

22 reviews across 1 platform

Freshford House Redcliffe Way, Bristol BS1 6NL

Flexi-Lettings's Bristol office at Freshford House Redcliffe Way is rated 4.0 out of 5 across 22 reviews on 1 platform, including 22 Google reviews rated 4.0. Checked 9 October 2026.

4.0 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bristol office, from every platform, shown as written. First names only.

1/5

Google

Very Disappointed to the fact that my Daughter try for a Flat Was ask to view 2 Of them & because she feel it was not what she expected her and my son has not been penalize for getting a Room / Flat For that they both been ingnored, lied to Is just so unprofessional from this agency. While I was on holidays my daughter found another Flat , she call them a appointment was made for her to view , Sadly on the day of the appointment the agency call her to cancel appointment for what reason she never know . On my return we found another ,I then call up Spoke to Peter after telling him who I where a reason for calling he said because my daughter after seen the first 2 Rooms and never took one that My Daughter was wasting there time???? How can a agency feel that way A customer can ask to view flats , Rooms etc That dose not say they should take the first they seen , it was not what my daughter expected the adviser who showed us around Never knew half of the questions we was asking , was never helpful at all. She never even tell us about there website ?? Well since then I have contact Peter who feel my daughter was wasting there time But then put me onto there website Which we found a number of interesting places We spend 2 whole days calling this agency , sending emails With No Responce Just that Answering machine We try another day ringing the best part of the. Day Just getting the. Answering Machine On a normal working day When I finally got through to speak with someone , I spoke to Micheal who I then told him my reason for calling , and left my phone number the whole 4 times which I had to call back which I spoke with him said his reply was " i will past u Request on to a adviser who will call me back to arrange viewings " Nothing not one adviser call me or email me it was on that Friday afternoon till I mange to get a adviser which I been trying to call all day Just got the answering machine When I finally spoke I emforsize my concern to adviser that we interested in this Rooms for my Daughter , son and 2 other Co workers I was the told the day was coming to the end for them as they will be closing and promises they will get back to us on that Monday Well Monday came no Phone call , No emails I try calling again just answering machine Then I try calling with my husband mobile And my call was answered wow was that a relief Where I then spoke to peter who made a hole lot excuses say the phone line was not working When I ask him of the Rooms we where interested in his reply the whole lot if single rooms which they had on there website that is advertise to the public as available Now was Gone ???? This agency ignored all our calls (25 plus phone calls plus emails just because they feel my daughter waste there time by not excepting a Room from her first viewing They deliberately ingnored answering there phone because they could identified our moble number , But when calling from another they answer So what massage there telling anyone ?? They not interested in any customer who has the right to choose any flat or Roon what they can afford , And has to live in it if they feel that customer like my daughter wasted there time? They so unprofessional They need to be trained to be given customer service They need to Remember that without the customer they have no business The customers have rights to choose There the once having to live in a Room where there comfortable and it affordable for there budget My experience with this agency is so unbelievable And I will go to the next level to put my experience to the public via TV Newspaper Because I feel as mother my daughter And was treated unfairely And to be given a opportunity for a Room. Which was advertise to be available And if our call was never ingnored My daughter and son would have had either of those Rooms Peter claim has Gone Which is a lie . Karen mccoy

Karen · 14 April 2019

5/5

Google

Staying at this location while I work away from home on HPC and it is a lovey place to live nice and peaceful, has everything I need, and is conveniently placed too. The accommodation Manager is also really nice and helpful if I need anything.

Thomas · 14 April 2019

5/5

Google

Recently used this company in booking accommodation for work purposes, I spoke to Hannah who was very friendly and helpful, I stayed at the lower lakes and the cabin was very clean and in a lovely peaceful relaxing location! I would definitely stay there again.

Lee · 14 April 2019

1/5

Google

Neglected a tenant when we said we had concerns for her welfare and took 3 business days to send someone in to check in- the tenant could have been helped if they had sent someone in to check on the tenant in question because of tension between myself and said tenant. Were lacking compassion when i had to end my tenancy agreement early due to what happened which was out of my control. Don’t even deserve 1 star for what happened. The guy they contracted to go in lacked tact when telling us what had happened. Avoid this agent at all costs.

Ryan · 29 March 2021

5/5

Google

Very professional from the start of the process and I’ve never had to chase them for anything. Accommodation is excellent and well presented .

Steve · 14 April 2020

5/5

Google

A beautiful tranquil place to be, amazing fully equipped accommodation with stunning views of the lake where you can enjoy brisk walks with the dog, rest on the benches surrounding it whilst embracing the wildlife and sipping a glass of your favourite tipple, staff are fantastic and do their best to make you feel welcome from a distance leaving you to enjoy your guaranteed fabulous stay at lower lakes

Stacey · 29 March 2020

1/5

Google

Very bad as they don't have a phone number. Their emails ate not monitored daily so your a tenant but can't get hold of them, even if it's urgent. Sorce told me she thinks they have moved from Bristol to Yeovil.

Donna · 29 March 2023

1/5

Google

Under no circumstances give these con artists a deposit they take your deposit and surprise surprise no room and no refund !!!!! I give them one star as there is no choice for anything lower. Absolute joke

Sally · 7 June 2021

5/5

Google

I stayed in a nice and cosy room for affordable price. It is located in the very centre of the city which is good for sightseeing, shopping and travel.

Helena · 29 March 2020

5/5

Google

Very efficient, friendly and polite repair man who communicated all that needed to be done and what was happening. The office were very helpful too

Teresa · 14 April 2020

1/5

Google

Would give them less if I could absolute scam artists do not use are only after a quick payment and they do not deliver.

Shaun · 29 March 2020

5/5

Google

Very efficient, friendly and polite repair man who communicated all that needed to be done and what was happening. The office were very helpful too

Holly · 8 June 2019

4/5

Google

Flexi Lettings were very helpful and always do their very best to solve problems and remain professional

Colin · 14 April 2020

5/5

Google

Perfect location, very peaceful while working away from home, staff very helpful

Tony · 29 March 2020

4/5

Google

Recently moved in and it’s nice and quiet

Themaster · 29 March 2020

5/5

Google