Taylors Brislington reviews in Bristol, City of

★★★★★ 5/5

Google

I arranged a property valuation with Leah from Taylors in Brislington and was very impressed with her professionalism and customer focussed attitude. It was easy to make the appointment and it was evident that Leah had done her research when she arrived. She came armed with information about sales in the locality and undertook a thoughtful appraisal of the property. Leah followed up quickly by email with her assessment. I chose Taylors because I could see they are active in the locality and will remain in contact as our plans firm up. I would strongly recommend Leah.

Huw · 17 February 2026

★★★★★ 2/5

Google

Although I had several confirmations for the viewing, Isobel turned up 20 mins late for the viewing despite the offices being 3 mins drive from property and admitted that she was in the middle of having her lunch and also hadn't put the viewing in her diary. The property was lovely but it was such a rushed viewing that I wasn't even given the chance to see the allocated parking space or the garage. Even so, I was quite interested in the flat and even asked about when they would contact me about putting an offer in, and was informed that it would be straight after the current round of viewings. I didn't hear back them for a few days and as it was the bank holiday weekend I thought I would give them till the following week. I call on Tuesday and left a message which was ignored. I follow up with a call the following day and spoke to Isobel and was informed that the property is now sold and off the market. The excuse that was given was that she was on holiday and her colleagues should've contacted me. Very disappointing with the service, to not be given the chance to put an offer for a lovely property and be given excuses from an otherwise highly rated agents.

Lockyer · 24 September 2024

★★★★★ 5/5

Google

We recently purchased a property through Taylors Brislington, and the process was very straight forward. We encountered many of the standard solicitors delays as to be expected (no fault of the agents), however Maisie and Tom were always on the ball when it came to chasing 3rd parties for answers to keep the process moving forward. Polite, friendly and informative service - much better than what we had previously experienced at neighbouring agents and I would not hesitate to recommend Taylors Brislington to anyone else looking to purchase property in the local area. We will be using them again for certain.

Tb93design · 23 March 2024

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 5/5

Google

I'd been looking for a house for a long time having had two previous sales fall through. Leah at the Brislington branch has been so friendly and helpful in trying to keep me updated on what has been coming onto the market that would suit my requirements and securing viewings and I've now had an offer accepted on a lovely house.

Vicki · 3 April 2026

★★★★★ 5/5

Google

Recently purchased a new property through Taylor’s Brislington. Leah was managing the sale and Ruby as mortgage adviser. Both were super friendly, helpful and diligent through the process and nothing was too much trouble when it came to queries and assistance, all the way to completion. Would use again in a heartbeat if I needed to as an agency I can trust. Thanks a million.

John · 25 August 2024

★★★★★ 5/5

Google

Jack O’Hara (North St) was brilliant at regularly staying in touch and checking in on our first property purchase and how everything was going. He offered really genuine and helpful advice during this really tricky & competitive time, even with other properties and companies and always had the time and care to help us rather than just treat us as another disposable buyer like is the case with other estate agents. Jack helped us every step of the way, through every disappointment and got us in to speak to the lovely Sadie who is now supporting us with the mortgage side of things as we’ve finally been accepted for a property. Finding and securing a property in Bristol is extremely stressful & difficult, but Jack & Sadie made it easier and more manageable - we all need guidance like theirs in times like these! Thank you both so much for being so human about it and making people your priority.

Nohelia · 24 October 2023

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 2/5

Google

Didn't send any view booking confirmation. Neither by email or sms. Fit someone who needs to travel 3h and needs to organise several views on a single day... An email or sms confirmation would help, so I can sit and pass it onto calendar... Any other agency has done that.

Abrahan · 17 February 2026

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

I recently did a viewing with Theo Goff, being a first time buyer he was very informative and answered all of my questions about the process which was extremely helpful. By far the best agent I have viewed with so far.

Tom · 17 March 2026

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 5/5

Google

Jack O'Hara was one of the most genuinely helpful real estate agents we have had the pleasure of working with. Buying a house in Bristol has been challenging to say the least, and we feel fortunate to have had someone like Jack to turn to.

G · 22 April 2024

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

If you're thinking of renting your property I can highly recommend Taylor's. Victoria was there to help, advice and arrange everything from start to finish. The new tenants are great. Many thanks Taylor's from a very happy Landlord.

Paul · 23 March 2024

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

I have just completed my house sale through Taylors and it wasn’t the easiest of moves! Heidi was amazing and went above and beyond to keep all parties informed. They are quick to get back to you with feedback on viewings and you really get the feeling they are doing all they can to achieve a sale for you. I would thoroughly recommend Taylor’s in Brislington.

Kelly · 24 October 2020

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023