Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs the name suggests they are “streets ahead” of their competitors as they have been the best letting agency I have ever come across.
I lived in a beautiful house in Hotwells area with Streets Ahead for almost 2 years and they have been amazing to deal with from the day one.
Richard from Streets Ahead has been extremely helpful as he is always reachable with a phone call and he understands and acts very quickly to sort out any issues.
If I am looking for a place in Bristol in the future, I would most definitely be looking for properties with Streets Ahead.
Abisheke · 26 May 2024
Agent replied · 25 October 2024
Thank you so much Abi for such a lovely positive review. Richard will be pleased that he was able to help you. You were a great tenant, wishing you all the very best with your next move.
★★★★★ 5/5
GoogleI would thoroughly recommend Streets Ahead, who have provided a brilliant service. No pushy sales pitch, just people that care and absolutely want to do their best for you. Their approach was absolutely right for my circumstances and was about getting the right people through the door. Nothing was too much trouble, they proactively followed things through and I was extremely pleased with the speed from putting the property on the market to completion.
An excellent, personable, stress free experience - thank you Tom!
Sharon P
Sharon · 27 October 2017
★★★★★ 5/5
GoogleI met five different agents to sell my late mothers house. This was by far the best in terms of feeling they were genuine and honest and not trying to be high pressure salesmen.
After signing up for them to sell the house both Tom and Richard were really proactive in telling me who was viewing and when. They kept me updated at all time and, best of all, got a sale.
First class service, thank you.
Michael · 28 October 2013
★★★★★ 2/5
GooglePretty amazed by the high average score here, I've rented with SA for nearly 2 years, and found their communication skills appalling. We had numerous issues ignored after raising them via their website & chasing by email, even having to go for 6 months with a broken boiler and no hot water. At one point they cheaped out on a repair (boiler again), resulting in our kitchen flooding, at which point we discovered they have NO emergency/out-of-hours contact details.
I could chalk it up to lazy staff, but the end-of-tenancy inspection would put the Gestapo to shame. Every inch was scoured, and they blamed us for issues we had raised months ago. I'm glad my tenancy is over, and am looking forward to the passive-aggressive response this review will no doubt receive.NegativeResponsiveness, Quality
Sam · 23 March 2021
Agent replied · 25 October 2024
Thank you for taking the time to send feedback. In reply we would like to raise several points.
The property you were renting in North St, Bedminster does not have a boiler, nor an immersion tank for hot water, but an Instantaneous hot water system. This is to supply hot water to your kitchen sink and the hand basin in the bathroom only. It did not supply hot water to the shower which is also electric and to our knowledge did not fail. This instantaneous hot water system had a trip switch which was constantly tripping out and required the attendance of an electrician to re set it. However, it very soon became apparent that the system in the flat was inadequate for a 4 person occupancy so a new larger, more powerful one, was fitted. This appeared to do the job it was designed for and the problem was resolved. The leak, you refer to, was not due to the poor workmanship but a failure in one of the inlet pipes.
You mention there being no emergency number, this is incorrect, the main office telephone number is diverted to a mobile with an answer phone system for emergencies out of office hours, where a number, name and details of the emergency can be registered.
Interestingly, you refer to the thoroughness of the check-out inventory. We use an independent third party inventory service, they are not part of our company. We use them to carry out the check- in inventory and the check-out inventory for continuity. They record what they see and compare it to the check- in inventory which, you as tenants, have the opportunity to scrutinise and amend prior to signing the tenancy agreement on move in. If you leave the property in a poor state then that is recorded and we have to charge you for clearance.
We hope this has clarified the inaccuracies in your review.
★★★★★ 1/5
GoogleA random sign post for a property for rent has been outside my house on the street floor for over 3 weeks. I have called 4 times and been told they will remove it. This is an eye sore and quite simply litter.
Jay · 25 June 2025
★★★★★ 5/5
GoogleExcellent service from really nice guys.
My partner and I rented a property through Be Streets Ahead for nearly 2 years close to their office so we would see them regularly.
Both Tom and Richard were always friendly and very approachable, they always sorted any house issues very quickly.
I would reccomend using them for lettings or sales - a very good company.
Tom · 27 October 2017
★★★★★ 5/5
GoogleRichard has been nothing short of amazing with helping the rental, going above and beyond to help me and others. 10/10
Nathan · 26 October 2020
Agent replied · 25 October 2024
Hi Nathan, thank you for your very positive review. I will pass on your comments to Richard.
★★★★★ 1/5
GoogleLived in a property for 3 years with them and now have tried to charge us 300 from deposit and won't respond after 6 weeks of moving out, always paid on time and had no issues while living with them, steer clear of this letting agent, very unprofessional and absent when needed
Chris · 23 September 2024
★★★★★ 5/5
GoogleRichard has helped myself and my husband in our search for a flat to rent, and has made the experience much easier and enjoyable than usual! He was professional, responsive and did an excellent job at leading us through the whole process. He seems like a decent human being, I would highly recommend dealing with him at Streets Ahead.PositiveResponsiveness, Quality, Professionalism
Krista · 26 October 2020
Agent replied · 25 October 2024
Hi Krista. Thank you so much for such a lovely review. We are so pleased that your experience was good at Streets Ahead, during what sometimes can be a very stressful time. I will pass on your very kind and positive comments to Richard.
★★★★★ 5/5
GoogleMoving house is such a stressful experience anything that can help that is very welcome. Everyone at Be Streets Ahead was helpful, professional and responsive. If there was anything they could do to help they would always do it. They certainly did everything possible to keep my house sale moving forward and would always keep me informed. Excellent service!
Trudy · 28 October 2015
Agent replied · 25 October 2024
Thank you Trudy for such a positive review we are always delighted when we have satisfied clients.
★★★★★ 5/5
GoogleI have rented through letting agents in Bristol for 7 years; the service i have received from Streets Ahead is incomparable to the other major lettings agents (and I have personally experienced all the major names & the way they "treat" tenants).
Refreshingly, in my experience, Streets Ahead's model is based around finding good quality tenants for good quality property, for good length of terms, as opposed to profiting of peoples housing needs & the rampant demand for rentals in Bristol.
From the very start i was treated as an adult & professional, with the viewing arranged at a time convenient to my job as a full time professional, and not around the letting agents only wanting to work 9-5. The viewing and service was utterly professional, the agents clearly knew and understood the landlord. Even though it was an incredible flat with no doubt significant demand, Rich stuck to his word on the rent and did not expose me to a bidding war as many others had, instead giving the landlords choice over who they wanted. (us, thankfully!).
Agency fees were the most reasonable i have encountered, and worth the service we received, and a 12 month tenancy rolled on monthly without Streets Ahead trying to force us to re-sign and charge more fees.
In every involvement we were treated with understanding as adults - as you would look after a mate - with quick response and understanding, great communication, and genuine empathy & assistance when it really was required & important to us. When the essentials (shower, boiler, electrics) required maintenance, as they often do, they were easy to contact and got right to it in a way i have never encountered elsewhere.
Honestly, these guys are in danger of giving letting agents a good name! They should probably rebrand the service they offer haha.
Five stars, cannot recommend highly enough.
Josh · 27 October 2017
★★★★★ 5/5
GoogleI have had the pleasure of utilising the services of Be Streets Ahead on several occasions, both in buying and selling properties. On each and every occasion, I have never been disappointed with their service and know, without doubt, that I can expect a first class service from both Tom and Richard. They are both incredibly attentive and share genuine integrity in their work. They are in a league of their own in liaising with the client and keeping them updated with progress on a sale/purchase, and have always sold any property I've put on their books within an incredibly short amount of time. Their local knowledge is faultless and they put their all into getting the best price possible for their customer.
I would whole-heartedly recommend Be Streets Ahead if you are looking for the best service available.
Issy · 28 October 2015
★★★★★ 2/5
GoogleDon't need much communication with them and when you do they are friendly and helpful team.
However can be very difficult to get hold of anyone even for basic questions or inquiries
Tits · 23 March 2022
Agent replied · 25 October 2024
When did you try and get hold of us and what is your question/enquiry?
★★★★★ 5/5
GoogleAbsolutely great agency, freindly and helpful both when finding a property or letting! Tom is so personable and it has been a pleasure dealing with him. Thanks again!!
Valentin · 27 October 2017
★★★★★ 5/5
GoogleEstate Agents. They don't have the best reputation do they? There are exceptions though... Our (rental) dealings, over the last 12 months, with this firm - all of which have been nothing but open, honest, reliable, helpful, friendly and real - prove it. Tom, Rich and the Be Streets Ahead crew up there on the Gloucester Road are roses amongst thorns and we salute them for it. Stay awesome.
Claire · 28 October 2015
★★★★★ 5/5
GoogleOnly positive things to say about these guys, but the most outstanding qualities are how communicative, easy to get hold of, and how quickly they got stuff done. 👏 …
Giacomo · 22 March 2024
★★★★★ 5/5
GoogleThey managed a property for me in Bristol for nearly two and a half years, proactively, scrupulously and with the least bother to myself. I found them fair to both sides of the rental market, good judges of character for tenants and fully aware of the duties and obligations too.
I can recommend them as agents, realistic and knowledgeable.
Brian · 28 October 2015
★★★★★ 5/5
GoogleVery good and honest estate agents
A breath of fresh air from others I have dealt with.
Highly recommended
Greg · 26 October 2020
Agent replied · 25 October 2024
Thank you so much Greg for such a lovely positive review, it means a lot to us when our clients are happy.
★★★★★ 1/5
GoogleTerrible service and misleading agents. Avoid this estate and letting agent at all costs.
Tom · 28 October 2013
Agent replied · 25 October 2024
We let a studio flat to this client, he signed our agency agreement and the tenancy agreement, paid one months rent and deposit, was moved into the flat and then decided at the last minute that he didn't want the flat because of the coin electric meter. Thanks to a lot of skilful negotiation by ourselves we managed to persuade the landlord to release this tenant from the 6 monthly contract that he had already signed. We then duly returned his rent and deposit immediately. We did everything in our power to help this client and we are disappointed that he considers us to be misleading.
★★★★★ 5/5
YellOnly Taxi service I'll use now!
Best local service by far, reliable, friendly, and so patient and caring with my elderly mum.......thank you for such a great service :-)
Maddun · 25 March 2021
★★★★★ 5/5
GoogleReally helpful and attentive agents. I bought my flat through them and will be using them to sell it again when I move on.
Roz · 27 October 2017
★★★★★ 3/5
GoogleNo postcode search on the website and quite basic.
Simon · 23 March 2022
★★★★★ 5/5
YellA Great Taxi Experience
Always on time, always pleasant, always care - the best taxi experience we know locally
JohnH-2552 · 29 February 2020
★★★★★ 5/5
YellWould recommend
Friendly driver. Very covid cautious. Clean car and a smooth drive. Would recommend.
KellyW-350 · 13 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
