Trusted Agent profile · Bristol, City of
★★★★★
2,042 reviews across 2 platforms
20 The Mall, Clifton Village, BS8 4DR, Bristol, City of, BS8 4DR
Part of Savills, see every office.
Savills's office in Bristol, City of, at 20 The Mall, is rated 4.2 out of 5 across 2,042 reviews on two platforms, including 238 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Savills won in 2026.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotSophie Candlin, Savills.
Sophie Candlin was excellent from start to finish. Facilitated all our viewing requests/times, followed up promptly, answered our questions accurately, and assisted in ensuring that our references were complete within our short time-frame. Thank you Sophie.
It was my pleasure, William. I'm very happy everything worked out for you. If you need anything else please do not hesitate to call me.Regards,Sophie
5/5
TrustpilotA special thanks to Alice & Laura who…
A special thanks to Alice & Laura who helped to find a higher bid while in a due diligence process with a competitor bid and then made sure there was a quick exchange (they’ve been very effective in dealing with buyers' and lawyers' requests mediating efficiently all the counterpart's needs)
5/5
TrustpilotKirstie was amazing and so was Sam
Kirstie was amazing and so was Sam. These 2 people helped us tremendously with our move. Kirstie helped us every step of the week, gave me great communication and the experience was way more pleasant and helpful than I could have ever imagined. Very happy with EVERYTHING.
5/5
GoogleTroy was conscientious, helpful and always kept us informed of the progress of our sale. We are happy to recommend him and Savills without reservation.
Thank you for your review, We are so pleased that Troy performed so well for you.
5/5
TrustpilotWe had excellent service from Chris…EXCELLENT
We had excellent service from Chris Ashman-Adams in the Waterfront Battersea office. He handled all the negotiations for the sale of our apartment smoothly and efficiently and was always available for advice. We confidently recommend Chris and Savills.Norman Bronstein. m
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
GoogleJane looked after my tenancy for a couple of years. She was always very friendly and helpful, whether it be routine checkups or issues that needed fixing. Highly recommended!
Great and positive feedback, we really appreciate the endorsement.
5/5
GoogleA professional and attentive service from Richard Brooks and his team at Savills Clifton branch having just purchased our dream family home through them. Would highly recommend as made the process less stressful than it can be and they were excellent at keeping everything and everybody on track which is no easy task ! I thought Richard was very open and honest when we had the viewings as well and very knowledgeable.
5/5
TrustpilotSt John's Wood Office
Mr. Aziz Shah at Savillis St John's Wood Office has been extremely helpful. It is the kind of agent that you can really trust when you are looking for an apartment.ThanksSotiris and Dimitra
Thank you for the kind words, I am glad that I could make your move smooth and have enjoyed the property. Hopefully we can be of assistance in the future. Thanks. Kind regards, Aziz
5/5
TrustpilotRolls Royce service
With 3 sales and 1 purchase over the last year I have had the pleasure of working with Savills on many levels both in the type of property and the value range. Throughout each transaction they have performed to a very high level delivering all you can ask of an agent but most impressively with follow up after completion to make sure all has been in order. The whole team are friendly with an excellent sense of humour which helps alleviate the natural stress moments that always come when buying and selling property!Highly recommended.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team
1/5
TrustpilotA house “all included” without part of the furnitures
Just finishing the purchasing of a house with my partner in SE1. Chloe L. , Head of Sale, Wapping, provide a terrible experience. Presenting the house fully furnished during 3 visits, we found out unfortunately the house on the day of exchange was not furnished as we paid for. Her answer has been it’s a “detail” the fact all the furnitures are not included. Well, when we paid her commission and 90.000£ on furniture I don’t think a “detail” is the way to help me. No apology has been made from her or her client. We are now in the middle of taking actions again Savills and her client. I DO NOT recommend her! She did NOT help and after a month I am still not able to just enjoy our new house.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
5/5
GoogleI have used Savills in Clifton for both managing my house's rental and to sell a flat in the last year and found them to be responsive, professional and very good at organising and managing other professionals and tradespeople in both of their roles. I thoroughly recommend them when compared to a number of agents I have used elsewhere in the country and have been particularly impressed with Jane Simpson-Browne on the lettings side and Sarah Wright on the sales side.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind review, we really appreciate the positive feedback for both personnel and disciplines.
5/5
TrustpilotGreat service and help
Luke and the team at Savills were brilliant in helping us find our new apartment. We were able to secure our dream place under market value and the entire process has been more than smooth. Definitely recommend.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent service from Savills
Matt Orchard was our contact at Savills. He was always polite,helpful and on the ball and dealt with any hitches swiftly
Thank you, Sue - it was our pleasure.Regards,Matt
5/5
TrustpilotExcellent property manager
This is a rating specifically for Tamsin Montague. She has been an outstanding property manager of our rental house in Buckinghamshire. She has been proactive, thorough, communicative and professional throughout all our dealings with her. I highly recommend Tamsin.
5/5
TrustpilotGreat service
Great service, especially Danielle - as ever professional and very helpful on all matters rental. They are the best in sevenoaks and we’ve tried a number of letting agencies.
Thank you for your kind words. I am happy to have been able to help you and hope to work with you again in the future.Regards,Danielle
4/5
TrustpilotThe service was predominantly good
The service was predominantly good but occasionally the service was slightly disappointing in that incorrect information was supplied by Savills as it turned out due to incorrect information being supplied to them from the seller's solicitor - this was at times frustrating.
We are so pleased that everything worked out successfully for you, Jak. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotTerrible experience with the lettings…
Terrible experience with the lettings dept. It appears that they are in cahoots with the landlords they service. In my opinion there are many properties that are not managed properly or safely.If properties are turned over regularly, bad landlords will keep your deposit and the agency are happy as they get another admin fee for the next tenant. Really unscrupulous! Currently building a website so tenants can review agencies and landlords. Seems unfair that landlords can request references from past landlords yet tenants don't have the same privilege. Avoid Savills, they are not interested in you, in my experience. Will never use again.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
GoogleThanks to the Troy and the Savills Clifton team for making our sale happen. Professional from the start to the the end. Lots of viewings generated and a swift sale. Communication great concerning feedback from viewings and keeping us up to date with any issues raised during the legalities. Made what can be a stressful experience really smooth and straightforward.
Lovely comments and we are so pleased that the transaction was pain free and carried out in a timely fashion. Thank you for your kind words.
5/5
GoogleI found Richard and his team to be highly knowledgeable and professional. I was consulted at every stage, fully briefed and able to make decisions based on a full appraisal of all my options (and the corollary of each of those options). The process was not easy, but I was hugely impressed by the determination and dogged commitment shown. Well done to Richard and all the staff at the Clifton office.
5/5
TrustpilotI wouldn’t hesitate in recommending Savills if you’re looking to sell or buy a property.
We sold our Cheshire property through Savills and were delighted with the service.
We are so pleased that everything worked out successfully for you, Leigh. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotTruly the worst experience of my adult…
Truly the worst experience of my adult life. Blatantly (& unlawfully) lied & used coercive unfair business practices to get a property agreed, then lied at every turn thereafter, completely mismanaged and abdicated their responsibilities, didn’t keep agreements or their word, cost me thousands and thousands of pounds and months of unspeakable acute stress for a property that was uninhabitable, and took no responsibility for anything. Was forced to have to rent elsewhere and pay for two properties as a result of their fraud, deceit and bullying. Even my seasoned solicitor is appalled by their outrageous behaviour and conduct. Avoid at all costs. If possible to give no stars I would.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotI had a very difficult transaction as a…
I had a very difficult transaction as a seller. The property had been vacant for a few years after a major renovation and left some open permits so when the offer was accepted, I had a nightmare trying to put all docs together. Marius had stretched way beyond his role and helped significantly. It was a lengthy process with unlimited documents to provide and Marius didn't quit. He helped me through this entire process. Thank you, Emma and Marius, to make this happen.
Thank you for the lovely review. We are delighted that we have been able to help you navigate through this hard transaction and after months of work, we successfully achieved the sale. Should you need help in the future with your property needs, we would be happy to help, Marius Nazare, Savills Maida Vale & Little Venice
1/5
TrustpilotScamed at Fletton Quays "car park misled "
I bought a duplex at Fletton Quays with a Savills sales assistant I have made a mistake of trust her, I even used PCS as her recommended, unfortunately I received all paper work one day before completion and have not occurred to me that they would change the car parking plans, now I stuck with a car park that is totally different from what was sold and show Savills and the sales assistant answers were, sorry nothing we can do, lessons learned, never ever buy from Savills again and never trust anyone , Byers please be aware.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com
4/5
TrustpilotBig Company But Service Still Personal
Despite Savills being a large company, I don't feel I am being treated as if I was just one of many thousands of clients. This is hugely important to me that there is still a personal responsive service.
Thank you for your feedback, Robert. It really helps us review our own performance and ensures our service is the best it can be.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Savills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Savills Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Savills Clifton won Gold in The Trusted Agent 2026 awards.
