Trusted Agent profile · Bristol, City of
★★★★★
1,541 reviews across 2 platforms
8 The Mall, Clifton Village, Bristol, BS8 4DR, Bristol, City of, BS8 4DR
Hamptons's office in Bristol, City of, at 8 The Mall, is rated 4.3 out of 5 across 1,541 reviews on two platforms, including 103 Google reviews rated 4.8.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotTrustworthy and highly competent.
We live in another country so we are fully reliant on Mandy D-Orta at Hamptons for everything to do with our property. This takes a great deal of trust in the team supporting us and she has been incredibly responsive, competent and she has gone out of her way to support us. Our home is over 100 years old so it takes extra care and they have never let us down. We would recommend their services highly.
1/5
TrustpilotA company in decline
A company in decline. Once good, now dismal. As a landlord I'm better off with Google than dealing with their property management team. My local lettings team has changed out completely and are now ringing me to ask if they can market a property they have already had on their books for a number of years. Amateur hour.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleChris and the team at Hamptons were definitely a cut above the rest. Always returning calls and proactively calling us to keep us informed. Extremely knowledgeable and constantly offering advice and a view. Wouldn't hesitate to recommend them and would use them again the next time.PositiveResponsiveness, Professionalism
5/5
GoogleSpoke with Harriet to ask about a property I was interested in. She was exceptionally friendly and helpful on the phone. Although that particular property didn’t work out, I will be actively searching for properties marketed by Hamptons due to the excellent experience speaking with Harriet. I felt she was genuinely interested in helping me find a property and I would definitely recommend her and Hamptons!
Thank you for leaving us a review. We take customer service very seriously and as such are delighted to receive your feedback. It is especially wonderful to hear that Harriet in particular was so helpful and you felt she was working with your best interests in mind. We take great pride in our people and look forward to sharing your review with her. Thank you again!
5/5
TrustpilotExcellent staff
Recently had maintenance issues with our property and got in touch with Hampton as our rental property managers. They were professional and understanding and had the issues resolved in just a few hours. I have been a tenant with other estate agents previously and can guarantee that they would not have been half as good as the staff at Hampton's. Honourable mention should go to Lucy Pickles who did a great job solve our problems and keeping us informed throughout the process.
5/5
TrustpilotSaima in the property management team…
Saima in the property management team has been incredibly helpful and responsive to all requests during our tenancy
5/5
TrustpilotReliable and Friendly Service
Recently rented a property via Hamptons in Bath. Everyone has been very friendly and helpful. Melanie kept us well informed on the status of work being carried out at the property and followed up to ensure we were happy.
5/5
TrustpilotProperty maintenance contractor
Having worked with Estate and Lettings agents around Gloucestershire as a Property Maintenance Company, Rebecca and her property management team are professional, concise and more importantly for myself, the best property management team I have encountered.
5/5
TrustpilotGreat Service
Sana Uddin is a senior property manager with Hamptons in MansellStreet. She does a very professional job managing my property. She responds quickly to emails and is generally very helpful. She understand here job.
5/5
TrustpilotProperty Management
Anca Ciobanu has been very efficient and responsive in managing my property.
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency.
5/5
TrustpilotStunning Service at Hamptons
Yes, Hamptons and Mandy Dorta in particular is a fantastic company and the people are so kind working there. I bought my property through them and rented it out through them too because I was so impressed by the team. Nowadays service is something that seems to have gone out the window but not with Hamptons. I could not recommend them more highly.
5/5
TrustpilotJocelyn Williams at Hamptons Hove has…
Jocelyn Williams at Hamptons Hove has been excellent in serving all our needs for property management of our Brighton Flat and would as a result highly recommend her and Hamptons.
1/5
TrustpilotHorrible service
I was a tenant for one of the properties that they manage. During my tenancy, I had so many issues with them ; not responded emails, no proper inspection, no proper cleaning, keeping deposit payments not secured until they get warned, house issues not taken care of.... They literally do not care about how do they serve to their clients.
Thank you for your review. We are disappointed to hear your feedback, particularly as we take our management responsibilities very seriously and always aim to deliver the very best service. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further.
5/5
TrustpilotOur best experience renting so far
We have been renting with Hamptons for nearly 2 years , me and my partner have been renting privately for over 10 years together and so far I would happily say that renting through Hamptons has been our best experience renting . We are good tenants and take pride in any place we have lived in , we feel Hamptons really value us and take us seriously, which in the past other agencies have not . They are very efficient and very good at getting repair or issues fixed quickly , our most recent issue was with our boiler , the issue happened late in the evening , and although we couldn’t get an emergency plumber out , David our property manager got someone out and fixed the issue first thing the next morning . Things like this can cause a lot of anxiety for people , so it’s great to know that they move so quickly.
5/5
TrustpilotMax Barnes
Hampton’s real estate representative in Oxfordshire, Max Barnes, has always been easy to reach, clear in his communication and effective. I am very happy with the service provided and highly recommend Hampton’s.
3/5
TrustpilotGenerally a good service.
Whenever I’ve had an issue it has been reviewed and generally the problem has been rectified. The app does appear to be temperamental at times making it impossible to log an issue, but this soon rectified itself. On occasion, when the problem has been with the company who manage the building, I’ve been directed to inform them myself. I do not see this as my job as Hamptons are being paid to manage my property and should deal with all my queries. It is not my fault there are 2 companies involved.
5/5
GoogleWe cannot speak highly enough of Nick, Chris and the team at Hamptons. They guided us through the process of buying and selling so professionally, keeping us updated at all times and reassuring us every step of the way.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotMy Hamptons property manager
My Hamptons property manager - Shahena Ali - is always accessible and extremely professional in her communication. Moreover, she perseveres to find a solution in case a problem comes up or at a minimum always ensures that I'm always updated on critical matters while patiently working with my tenants, outside contractors or her internal colleagues to address the matter on hand.
5/5
TrustpilotPatryk has been great in supporting me…
Patryk has been great in supporting me with all home queries and with prompt responses.
5/5
TrustpilotCharlie's been an amazing property…
Charlie's been an amazing property manager. She is very responsive and accommodating. Very thorough with providing information while settling and vacating, communicates humbly and is considerate. She helped me immensely with all the formalities in such a hectic schedule. Overall a really good experience with Hamptons. Very professional and flexible above and beyond to help the customers. Thanks a lot- Best,Megha
5/5
TrustpilotWe are new to Hamptons
We are new to Hamptons, and with any maintenance issues Mr Max Barnes is extremely knowledgeable, always ready to listen and discuss problems which are then rectified without any further fuss or delays.
5/5
TrustpilotMy experience will Ellie Marsters has…
My experience will Ellie Marsters has been great from the beginning [several years now]. She’s been quick to respond however minor the issue. I’m an out of country landlord, I’ve got total peace of mind knowing Ellie has been managing my property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons Bristol, City of won ESTAS awards in two years, most recently 2018.
ESTAS winner in two years: 2018, 2017.
ESTAS awards by year, 2018 to 20172018 1 Best in County ESTAS 2018 winners
2017 1 Silver and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Hamptons Bristol Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Yes. Hamptons Bristol Sales won Best in County (Avon) at the ESTAS 2018 awards, and 2 other industry awards since 2017.
