Chase Buchanan Bristol Clifton Bristol, City of reviews

★★★★★ 5/5

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I purchased a property through Chase…

I purchased a property through Chase Buchanan. The agent was Adele Basma. Throughout the process, Adele was honest, responsive and professional. It was a pleasure to deal with her and Chase Buchanan, especially since i had just been through a bad experience with a different agency, like many others (begins with D ;( ). I would recommend Adele and Chase Buchanan whole heartedly and I will add that I would have no hesitations in using them to sell the property should that situation arise. a big thank you to Adele and team for everything.

Conor · 10 October 2024

★★★★★ 5/5

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Above and beyond

Milda and the team at Chase Buchanan, Hampton Hi redefined what great customer service is, great and very professional team

Mr · 16 June 2026

★★★★★ 5/5

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Lovely professional estate agents in Hampton Hill

Chase Buchanan handled the sale of my mum's cottage in Hampton Hill over the summer. I’d moved out of the area years ago, so had no local market knowledge, hadn’t sold a house in years, so didn’t really know how to start! Anna Masters filled in all those gaps by providing valuable market insight, helping me weigh up the pros and cons of selling v renting it out and gave tips on the right time and way to market it. I was never made to feel like I was taking up too much of her time. Another bonus of using Chase Buchanan was their lettings side were able to put me in touch with handypersons who did a couple of small jobs on the house prior to marketing it, at much more reasonable rates than I'd managed to find independently.From there, Adele Basma arranged viewings and handled the sale. It's quite a unique property with communal access around the garden, which wouldn't be suitable for everyone, but I had an offer within two to three weeks. Throughout the whole process, Adele was absolutely great. Proactive, knowledgeable, very responsive and great at providing a reassuring feeling everything would be okay. She was a great conduit between the two sets of solicitors ensuring everyone was kept up to date throughout.Sometimes estate agents have a bit of a bad rep but I felt like I was working with genuinely lovely people who had both mine and the buyer’s best interests at heart. They clearly know and understand the local area and I wouldn’t hesitate to recommend them. Selling can be a stressful time and they really did a great job of making it as pain free as possible.

M · 4 October 2024

★★★★★ 5/5

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Alicia Witts was really helpful

Alicia Witts was really helpful, professional, and quick to respond throughout the process. She made everything smooth and stress-free. Great service from Chase Buchanan!

Rahul · 15 May 2026

★★★★★ 5/5

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Chase Buchanan: A Stellar Experience

I recently had the pleasure of working with Chase Buchanan to sell my property, and I couldn't be more impressed. From the very beginning, their team was professional, knowledgeable, and incredibly helpful.The initial property appraisal by Karen was spot-on, providing a realistic valuation that accurately reflected the current market conditions. Their marketing efforts were top-notch, attracting a high volume of interest and generating multiple offers quickly.The viewing process was smooth and efficient, with Chase Buchanan's agents (John especially) expertly guiding potential buyers through the property and answering all their questions. Their negotiation skills were exceptional, securing a fantastic offer that exceeded our expectations.Thanks to Chase Buchanan's dedication and expertise, my property sold in record time. I would highly recommend their services to anyone looking to buy or sell a home.

Marc · 17 September 2024

★★★★★ 5/5

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M experience as a Landlord from 2017 to present datedate

During the 7years that I have been a landlord I have employed Whitton and Lang and now Chase Buchanan in Exeter as agents to manage my flat. During that time they have always been extremely efficient and supportive in all apects of management. In particular Lianna Pitsakis has co ordinated and liased and managed several projects with my flat which has been extremely satisfactory and has always been extremely good with communication. I have been very appreciative of their constant support/.

Richard · 17 September 2024

★★★★★ 5/5

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Would use again

We used Chase Buchanan to sell our flat in East Twickenham and would choose them again. We commenced their services in April, had an offer by June, and completed in September. We chose CB over several well-known competitors and are happy we made the right choice. I found dealing them to be relaxed and far less pushy than some competitors (and a more reasonable commission to boot).Alessandro took over our listing in late April and worked hard and ultimately found some committed buyers who were great to deal with, leading to a smooth sale. I would very be happy to work with him/Chase Buchanan again! Thanks Alessandro!

Josh · 9 September 2024

★★★★★ 1/5

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Very disappointing experience, would not rent through this agency again

Our tenancy was extremely stressful from the start. We were given the flat after a major leak, which had not been fully dealt with. The issues appeared to have been covered up and freshly painted over. It took most of the summer for the walls and flooring underneath to dry out and for the musty smell to go away. We even had to buy and run a dehumidifier for weeks at our own expense to help with the moisture and smell. The landlord did not help, and once the contract had been signed, we felt the agency showed very little interest in the problem. We then faced ongoing noise from the upstairs neighbours, with very poor sound insulation in the flat. Again, there was little the agency could do, and we had to remain in the 1 year fixed tenancy. After many sleepless nights, the tenancy finally came to an end. When we moved out, we were then faced with a £217.80 deduction from our deposit for decorating work that we disputed. We were responsible for the issues being claimed and provided evidence to support our position. After months of waiting, the dispute was finally decided by an independent TDS adjudicator. The adjudicator awarded the landlord only 37% of the disputed amount, meaning 63% was returned to us. For us, this was never just about the money. It was the stress of having to defend ourselves against things we did not cause, followed by months of waiting for the outcome. We took care of the property and had hoped to finish the tenancy on good terms. We tried to resolve things directly and provided substantial evidence, even an offer was sent to the landlord, but unfortunately the overall experience left us extremely disappointed. Even on our final day, the agency did not turn up to collect the flat keys because they had apparently mixed up our move-out date with the following month. We therefore had to drive to their office ourselves and drop the keys off the following day. Based on our experience, we would not rent through this agency again.

Andreea · 7 October 2026

★★★★★ 1/5

Trustpilot

Horrible experience - Lot of miscommunication

Had a horrible experience with chase buchanan property management team. The staff behaviour was good during check in and throughout the stay of 2 years at the property. But things changed as soon as we asked them to serve the notice. There was a lot of miscommunications from the agent involved which resulted us paying extra month’s rent and bills. There were multiple occasions when the agent has reneged on the initial agreements.From my experience I can say they don’t act professionally when you are leaving and are more concerned in looking for a replacement tenant.

Deepak · 6 August 2024

★★★★★ 5/5

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I would highly recommend Anna and Kris…

I would highly recommend Anna and Kris at Chase Buchanan Hampton Hill, they are honest and professional and went to great lengths to ensure the whole chain came together which was not easy in a tricky market.

Nicola · 18 December 2025

★★★★★ 5/5

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Fantastic Agent

Chris at Chase Buchanan has given us fantastic service from start to finish. He guided us on price point and clearly knows the market very well. 2 of the properties we gave Chris were under offer within a week of going on the market and one of them went under offer within 24 hours. Chris has always been super responsive and should we have any other properties in Exeter to sell, he will be our first call.

Simone · 21 August 2024

★★★★★ 5/5

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Appointing a managing agent takes the…

Appointing a managing agent takes the stress out of being a landlord and Georgina at Chase Buchanan certainly achieves this. Any issues are dealt with promptly and efficiently. I can rely on her to offer accurate advice relating to the latest legislation and what is fair and expected.

Alison · 19 September 2026

★★★★★ 5/5

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Very Efficient!

Justin was a pleasure to work with! Upon contacting Chase Buchanan, after a previous horror show with another estate agent, Justin took the time to understand our concerns and acted upon them swiftly. Upon his communication with myself and our new tenants, I found Justin and Dawn to be very courteous and also efficient. Both of them went the extra mile and I would not hesistate to work with them again!

Jay · 19 November 2024

★★★★★ 5/5

Trustpilot

Great service from Chase Buchanan

Great service from Chase Buchanan. We are very pleased that everything was accommodated on time , made the purchase of our first home easy as they explained every detail to us throughout the whole process. Exact timeline was followed and we wouldn’t change anything. Special thanks to Adele Basma as she was there for us from the beginning being truthful and fast paced. Thank you everyone for the excellent work!! Highly recommended!

Dori · 29 October 2024

★★★★★ 5/5

Trustpilot

Extremely highly recommended

We were going to shop around for an estate agent, but after meeting Amanda our minds were immediately made up to proceed with Chase Buchanan. We were so pleased we did and both Amanda and Chloe were lovely to deal with throughout the process. They totally delivered on the service that was promised. A consistently efficient, communicative and friendly service from start to finish. We are delighted to have bought our new home, but I might actually miss Amanda and Chloe a bit!

AbiV · 21 August 2025

★★★★★ 5/5

Trustpilot

Efficient and responsive service

Our experience with Ellie, Alicia and the team at CB Hampton Hill over the past 20 years has been very good. They are very efficient and quick to respond to correspondence.

Margaret · 26 January 2026

★★★★★ 5/5

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I had such a lovely experience with…

I had such a lovely experience with Chase Buchanan. Iara helped me arrange a house valuation and she was so friendly, helpful and welcoming throughout. She made the whole process really easy and was a pleasure to speak to. Excellent customer service - thank you so much!

Cindy · 15 September 2026

★★★★★ 5/5

Trustpilot

My property Manager George has been…

My property Manager George has been excellent in terms of pro-actively sorting out a serious drainage problem at the flat that I own, Co-ordinating and communicating with myself, the tenant, First Port and a loss adjuster as this matter has had to go to insurance. The process is still continuing and George is still working on this for me and I have the confidence to feel that he will bring it to a satisfactory conclusion soon.

Linda · 22 July 2024

★★★★★ 5/5

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House hunting can be an overwhelming…

House hunting can be an overwhelming and stressful.Thanks to Laura Burford, we found a home we absolutely love, and the entire process was far smoother than we ever anticipated. If you’re looking for someone who genuinely cares about helping you find the right home and makes the journey as stress-free as possible, I highly recommend her. She is a true professional and a joy to work with!

Nicole · 28 November 2024

★★★★★ 5/5

Trustpilot

5 star service

I’ve been very impressed by the team at Chase Buchanan, especially Anna and Adele. Within 1 week they secured 7 offers on my house, one of which was £15,000 over asking price. The conveyancing process was challenging due to a restriction on the title deeds and some stringent mortgage conditions, but Adele went above and beyond to get the sale over the line. I would highly recommend!

Natasha · 26 November 2024

★★★★★ 1/5

Google

My friend and I were renting a flat in the Downend area through a company called Intire. We were happy with the service they provided. Then that was switched to Chase Buchanan and things went down hill. Within months, they notified us that 'the landlord' had decided to increase our rent by 15%. I was in a low paid job & my friend had recently lost her job so it would have been a struggle to afford that. After some discussions, it was agreed that it would be reduced to 'just' a 7.5% rise. Still a struggle but we managed. About 10 moths later, they informed us - BY EMAIL - that the landlord had decided to sell the flat & that we had to get out. There was no chance of us affording to live together elsewhere and, as we were getting zero help from Chase Buchanan, we had to separate. They also charged us £300 (+ VAT) to have the place deep cleaned after we left when the flat was far from clean when we moved in 6 years earlier. Some staff were helpful at times but I found it very unprofessional to be told that we were being evicted by email. The only good thing to come out of this is that we'll never have to make use of the services again.

Martin · 17 July 2025

★★★★★ 5/5

Trustpilot

Thanks Reshma

Since Reshma is dealing with me for the property management she is always very kind, supportive and helpful to us on all matters. If I have any issues or questions she always explain very nicely and deal the matter very professionally.

Shakil · 19 June 2026

★★★★★ 1/5

Trustpilot

Beware Landlords: Chase Buchanan Refuse to release tenant IDs to Landlord

Chase Buchanan recently purchase Fidelis in Bath. An estate agent I used back since 2015 with great pleasure.Fidelis was well run, with excellent staff.Recently they have been taken over by Chase Buchanan of the Campions group.I used their let only service recently to relet my property, and have been astounded by their incompetence.It is frankly dangerous to landlords.Chase Buchanan have to the date of this review not provided IDs for the tenants they have moved into my property, nor the inventory.This makes it impossible for me to:1. claim against any future damage as it cannot be demonstrated2. claim against any person as they cannot be identified.Furthermore, I cannot now demonstrate the tenants have right to rent in the UK as Chase Buchanan are refusing to provide documents from the tenants that identify them.This was after taking 3 months to relet the central bath property.I urge fellow landlords to look elsewhere following this merger.

Wolf · 18 March 2024

★★★★★ 5/5

Trustpilot

We have received an outstanding service…

We have received an outstanding service when renting a property in the Richmond area through Pippa & the team.The real differentiating factor (compared to other lettings agents) is that from start to finish everything that we have agreed on have been respected throughout the whole renting process (removal of items from the property, cleaning standards, timeline, etc.). They have also been really responsive!They really do care about all of the tenants' needs which makes the service exceptional as a whole! Thank you very much for the great renting experience. A special thanks to Pippa who's super professional.

Aron · 16 March 2024