Oakley Property Brighton reviews

★★★★★ 1/5

Google

I rented through Oakley for nearly two years and experienced nothing but incompetence and disregard for tenants. I could write an essay on the amount of issues I've experienced in under 2 years of renting with them, but I've tried to highlight the major issues below. Scaffolding disaster: They erected scaffolding that completely blocked all daylight from my flat's single window for months, with zero warning or consultation. Living in darkness is unacceptable. Contractor chaos: Repeatedly sent contractors without approval or proper notice, who damaged property, broke items, and cut power entirely (Coco refused compensation for spoiled fridge food as I didn't report it the same morning due to me not arriving home from the office until the evening). I had to chase every issue myself. Predatory deposit tactics: Now disputing large amounts in bogus deductions including "decoration works" where their own invoice references check-in condition issues. Clear attempt to extract money despite fair wear and tear. Now disputing with DPS. Coco's attitude: Consistently rude, defensive, and unhelpful. Simple questions met with curt dismissals rather than solutions. It's a huge shame, as Amy and Jack were incredibly helpful and likeable when I viewed and moved into the property. Oakley are disorganised, confrontational bullies who treat tenants with contempt. Keep meticulous records and be ready to fight through DPS, they're not worth the stress.

Emily · 15 January 2026

★★★★★ 5/5

Google

We recently bought a flat through Oakleys, working with Hannah Wells. Hannah was absolutely brilliant throughout. She kept the chain moving, checking in regularly to see how things were progressing on either side, gently steering things along with a quiet calm which was exactly what we needed when things got stressful. An absolute pleasure to work with and we will definitely try to work with Hannah again if we ever to look to buy or sell.

Jon · 16 November 2025

★★★★★ 5/5

Google

I’ve been renting through Oakleys in Brighton, Amy Howourth has been outstanding throughout. She has always been professional, honest, and incredibly easy to deal with, making every part of the process smooth and stress-free. Amy’s diligence and friendly approach have truly set her apart. If I were a landlord, I would thoroughly recommend her and the Oakleys team, she is reliable, trustworthy, and a real credit to the business.

Oliver · 16 December 2025

★★★★★ 5/5

Google

I cannot thank Oakleys enough. I had an extremely stressful situation involving the flat I own in Brighton at the end of last year. A legal matter too challenging to explain. Oakleys were empathetic from the outset. Appreciated my predicament and acted quickly and without fuss to remedy the situation. Without this approach the situation could have become even harder. Thank you in particular Amy and Murray and also to the sales team worker who took my initial call. I wouldn't hesitate to recommend. Estate/Letting Agent with a heart in my experience!

Leonie · 1 May 2025

★★★★★ 5/5

Google

Bought my new home in North Laine through Oakley's. Hannah was amazing, she kept on top of the sellers solicitor to get the sale through to completion in time for Christmas! Thank you so much! Adam

A · 24 March 2026

★★★★★ 5/5

Google

We honestly cannot thank and appreciate Oakley in Brighton enough, to the point where I truly believe our flat sale wouldn’t have happened without them. We had started off with another agent and took nearly 6 months to even get an offer, let alone a sale agreed. We brought Oakley on, initially on a joint agent agreement, and right away we knew the experience was going to be different. Literally four of the team came over and met with us personally, and we agreed on a strategy to get our property sold. They listened to what we wanted from the viewings, certain things we wanted said / not said, and came up with ideas to help us. Everything felt more personal, more bespoke and more specific to us and our experience rather than the generic approach we had felt with a different agent. We also felt (knew) that the viewings were of a higher standard than what we were used to; they were longer, for a start, with a full 30 minute slot as opposed to 15 minutes and with better feedback and information following each one. Alex, Hannah and Dimple were all brilliant to deal with throughout but I would especially like to call out Senior Sales Consultant, Sam Williams. Sam was unreal from the first meeting right through to getting the deal done and, as I said, I don’t believe we’d have got our transaction and the ability to move into our dream house without him. When we lost our initial buyer, he said he would do everything in his power to get us a new buyer and keep the chain intact. I literally thought there was no chance, but due to the way he grouped our viewings together and literally actively ‘sold’ the property, along with Hannah, we got a new buyer within a week and for more money than the previous one. Then, later on in the process when I felt like my own solicitor and our buyer’s solicitor were letting the side down a bit, it was Sam in the middle of everything, chasing all sides, getting information when I couldn’t and liaising with all the people involved in the process, fighting to get us exchanged and truly going above and beyond. I honestly couldn’t recommend Sam and Oakley in general highly enough and trust me I can compare them to other estate agents that I have used in the city both for this transaction and in the past. Legends.

Sam · 16 December 2024

★★★★★ 1/5

Google

Poorly managed contractors repeatedly damaged my flat without permission or notice. Big shout out to Coco. He’s been rude and unhelpful throughout. Now disputing unfair deposit deductions that ignore fair wear and tear and their own inventories. Disorganised and confrontational, steer clear.

Rory · 15 January 2026

★★★★★ 1/5

Google

Sadly, I did not have a positive experience with Oakley. Despite selling and buying through them, it was a disjointed experience and very different to what the website promises and very different to all other agents I’ve dealt with (see my other 5* reviews). I raised issues verbally and in writing and it was ignored. This unfortunately resulted in a complaint that was responded to defensively with no fair resolution. Do your research and go elsewhere would be my recommendation.

Luke · 14 February 2026

★★★★★ 5/5

Google

Hannah and Alex were absolutely amazing every step of the way. I couldn’t recommend Oakley more. My property was on the market for 9 months prior to Oakley’s involvement with no interest. They managed to get me 2 offers within 3 weeks. They handled every part of the process with care and attention to detail. Hannah was absolutely brilliant in managing the sale process through to completion. She kept me updated at all times and kept everything moving throughout, liaising with various different parties to maintain momentum. What a fantastic team - highly recommend!

Ella · 19 June 2024

★★★★★ 5/5

Google

I recently bought a house through Oakley in Brighton and Andy Russell was a huge help with getting the sale over the line. We had problems further down the chain but Andy was brilliant at liaising with everyone involved and pushing things along, keeping me updated regularly with any updates. Thanks so much Andy!

Melanie · 29 May 2025

★★★★★ 5/5

Google

I cannot speak highly enough of the team at the 3-6 North Road branch. From start to finish of selling the property, the team have been attentive, professional and often went over and above without hesitation. Companies I’ve dealt with previously had given me a negative opinion of estate agents, but these guys changed that. Special thanks to Sam, Andy and Alex who were all amazing ⭐️⭐️⭐️⭐️⭐️

Sarah · 16 November 2024

★★★★★ 1/5

Google

RUN RUN AND DO NOT TRUST THEM AS FAR AS YOU CAN THROW THEM! Closing was on December 18th of 2023 Where to begin. Lesson 1 - Andy Hovey and Hannah Wells. Let’s start with Andy Hovey: “We are not in the business of advertising broken boilers Hannah Wells : She should have known that she was ill equipped and shouldn’t have answered when asked is there heating and hot water!! If she ultimately didn’t know then she should have gotten the answers. Duty of Care - Back to Andy!! He seems to think it’s fun to take advantage of people before the holidays. Considering he knew well an truly “I thought the boiler issue had been fixed” CHRIS OAKLEY - He prides himself in being in business for 30 years!! My suggestion is to teach your employees not to mis lead people when you know there is a duty of care regardless of BUYER BEWARE!! FINALLY - if you have someone who has been in a similar situation don’t be afraid of an estate agent they love to take advantage of renters and buyers!! Protect yourself and stay as far away from CHRIS OAKLEY AND HIS Business!! My Christmas and new years and 6 months there after was spent with no heat or hot water an they still chose to mislead people!! DO NOT TRUST OAKLEY IF YOUR VERY LIFE DEPENDS ON IT. JAMES WE NEVER SPOKE OR HAD A CONVERSATION! YOU DIDNT ADVISE and doesn’t matter you don’t need to manage the building your the one selling it!!!!!!!!!!!!!!!

Chris · 29 September 2023

★★★★★ 5/5

Google

My partner and I recently bought a house through Oakleys and we had an excellent experience with them from start to finish. We dealt mostly with Hannah, without whom the sale may not have gone through! During what was a turbulent and drawn-out process for various reasons, Hannah provided regular updates and persistently chased solicitors on both sides to get it over the line - we can't thank her enough!

Oli · 29 October 2025

★★★★★ 5/5

Google

I have recently bought a flat through Oakley's Brighton Office.Oakley's staff could have been more helpful through every stage of the purchase. they even helped me chivy along my solicitor who had no sense of urgency Many thank s to Alex and the team. Highly recomended

Peter · 16 November 2024

★★★★★ 5/5

Google

I’ve had a genuinely wonderful experience with Oakleys, Alex was brilliant, excellent communication, knowledgeable, honest and most of all trustworthy. I felt respected and well looked after throughout. No pushy sales tactics! Absolutely superb service from start to finish - I could not have asked for better. Highly recommend

Zoe · 17 September 2024

★★★★★ 5/5

Google

The process of buying our first house was quite long and complicated, but Alex for the entire time was on top of the communications, always available to clarify steps and questions and helped us chase all the parties involved in the process to make sure we could close the purchase. Thank you Alex for all your support in making this happen for us! :)

Linda · 14 April 2025

★★★★★ 5/5

Google

Andy and the team at Oakleys Brighton have been exceptional from start to finish. The team are highly professional whilst maintaining a consistent sense of care and support. I can’t recommend them enough.

Andy · 26 February 2025

★★★★★ 5/5

Google

Alex Powrie from Oakleys was a great help to us while buying a flat. He was always ready to answer questions and unfailingly cheerful and lovely to deal with. I would not hesitate to recommend Oakleys.

Rosemary · 16 November 2024

★★★★★ 5/5

Google

I was extremely happy with the service I received from the team at Oakley’s with regards to selling my property. Andy, Alex, Sam, Hannah and Loren were great in every aspect from viewings to sales negotiations, as well as sales progression. Their communication was excellent and they were all very supportive throughout the process, especially when we encountered a few bumps along the way. They were completely professional, had fantastic local knowledge and I would 1000% recommend their down to earth approach. Thank you Oakley’s team :)

Natasha · 14 April 2024

★★★★★ 5/5

Google

We cannot reccomend Oakley highly enough! Their professional, honest and friendly service from beginning to end was exceptional. At a very difficult time their kindness and understanding was much appreciated. Hannah was especially amazing, she took the time to keep us informed and was able to always help with any queries and questions, going above and beyond to get the sale through. All the team that we dealt with Andy, Hannah, Alex and Dimple were fantastic, always happy to help us. Oakley really are the best estate agents in the whole of Sussex. 100% recommend them for all your property needs! Thanks once again everyone at Oakley.

Elaine · 14 April 2024

★★★★★ 5/5

Google

I cant thank Oakley enough for their hard work and support during my sale. It hasn’t been an easy process due to a number of reasons out of their control but they persevered and got my sale complete. I wanted to give a special thank you to Alex Powrie who worked incredibly hard during the whole process. Alex was so supportive and was there to help me with any questions or queries I had and his advice was invaluable. He’s an asset to the team! I came into contact with numerous members of the sales and admin team and always found them helpful and very responsive to any questions or queries I had. I would have no hesitation in using Oakley again for any sales/lettings I may have in the future. I have also made recommendations to friends who are thinking of selling in the New Year.

Brighton · 14 April 2024

★★★★★ 1/5

Google

I suggest don’t trust anything that comes out of there mouth. They take pleasure in being shady and hiding key facts until it’s too late. Essentially do your homework don’t be fooled by there word. There only goal is to get a deal closed to the clients they ultimately represent. If I could I would ensure they never hurt or trap people in new builds ever again. GET A SURVEYOR PAY THE EXTRA MONEY. Ensure you have a better conveyor that will adjust question from every level. OAKLEY again only has the interest of the client they are employees by they are not there for your interest.

Cristian · 16 November 2024

★★★★★ 5/5

Google

Oakley are the best estate agents without doubt I worked with! Highly recommended... - They understood my needs, challenges, and goal. - Great Team, each of them was so communicated and helpful. - They were for me from the start till the end with a full support. Finally, I would like so much to thanks Alex Powrie. He is the best consultant and agent ever i worked with, so professional with amazing personality.

Ben · 14 April 2024

★★★★★ 5/5

Google

Couldn’t recommend oakleys enough, especially Sam who went above and beyond for me. Trying to exchange and complete on a property whilst travelling on the other side of the world wasn’t ideal but Sam made it as simple as it could be and was always at the end of the phone to answer any questions I had. Very grateful for all his and the rest of the Oakleys teams help!

Steph · 14 April 2024