Trusted Agent profile · Brentford
Verified
★★★★★
509 reviews across 1 platform
44 High Street, Brentford, TW8 0BB
Gibbs Gillespie's office in Brentford, at 44 High Street, is rated 3.8 out of 5 across 509 reviews on 1 platform.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
TrustpilotSurpassed expectations!
I was fortunate to meet Harry Rai from Gibbs Gillespie today at Metal Works Development Slough, the viewing experience surpassed all my expectations. He was very empathetic and professional in communicating and answered all my questions with clarity & transparency. I would anytime recommend Harry Rai and hence Gibbs Gillespie !
5/5
TrustpilotSurpassed expectations!
I was fortunate to meet Harry Rai from Gibbs Gillespie today at Metal Works Development Slough, the viewing experience surpassed all my expectations. He was very empathetic and professional in communicating and answered all my questions with clarity & transparency. I would anytime recommend Harry Rai and hence Gibbs Gillespie !
5/5
TrustpilotGibbs Gillespie Uxbridge is one the best Real Estate Agents.
Gibbs Gillespie Uxbridge is one the best Real Estate Agents within London. I would like to give special thanks to Sophie Hayes for her excellent support and professionalism.
Forhad Chowdhury, we are glad we could help! We hope to be of service to you again in the future. Kind regards Property Management
1/5
TrustpilotVery upsetting and unprofessional
I contact the Stanmore branch regarding a property available for rent that was perfect for me and my partner. I was lucky enough to find the listing as soon as they put it up. I contacted them via the form on Zoopla and they called me and were very rude: didn't identify themselves and asked "How can I help?". I didn't even know what the call was about until I asked if this was about the property.They asked for a few details about annual income, etc and said they would contact the current tenant to arrange a viewing when it was convinient for them. A few days later, I called them back asking about the viewing, they said they were still awaiting for a time and date. The next day, they put up on Zoopla that the property was let. We didn't even get the chance of viewing the property and they didn't contact us back saying the property was let by someone else.Very upsetting and unprofessional approach.
Dear Evelyn We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotMoved in to a flat which was filthy
Moved in to a flat which was filthy, mattress urine stained, carpets covered with dirt, and Hossam from Gibbs Gillespie claimed we had accepted as seen. Eventually after numerous complaints a cursory 40 minute clean was carried out, a week after keys handed over. Would never use again
Dear Adam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotVery satisfied
I have found Josh to be very professional and always available on the phone if I have any queries or concerns. I'm very happy with the photos taken of the house they're very well presented and shows off the properties potential.
Dear Nicole Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotGood professional Service
Good professional, attentive and informative service from Aqib. Received timely and accurate feedback with regards the sale of our property.
Dear Milan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Customer Care Team
5/5
TrustpilotThank you so much Georgia Smith tenants…
Thank you so much Georgia Smith tenants renewal dept for such excellent service and help renewing my tenancy contractExcellent service as always.
Dear LynCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPaul Tindley went above and beyond
Paul Tindley was exceptional in helping us close our sale in a an extremely time constrained situation. From start to finish, he led a professional process, helping us achieve our target offer region and get us over the line in a very stressful situation. He added the personal touch of always making himself available to speak and in terms of follow through, he went above and beyond.
5/5
TrustpilotProfessional and proactive
Moving is very stressful for all of us, Gibbs Gillespie is very hands on, proactive and really helpful all the way, effective communication with both buyer and myself, I felt ease because I always know I can trust them, especially my move manager Luca.
5/5
TrustpilotSo far so good !
We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.
5/5
TrustpilotSo far so good !
We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.
1/5
TrustpilotThe worst Estate Agent that I have ever…
The worst Estate Agent that I have ever dealt with. Please avoid this estate agent at all cost. We viewed 3 properties with this estate agent.The first two properties we viewed the sales negotiators didn't have any clue about the property. The first guy didn't even know where the boiler was. So useless and incompetent. The third property that we were meant to view, the estate agent didn't even turn up. Called them whilst at the property and only to be told that someone made an offer a few days ago. Their level of professionalism is beyond me. The branch managers Oliver Squires and Tim Buckley are the worst, rude and very unprofessional.Since the agent has decided to comment, I will add the following.I find it mind boggling that you have the decency to say you want to make things right when a complaint was raised with your managers and nothing was done, apart from being rude and unprofessional.I really wouldn't recommend Gibbs to my worst enemy!
Dear Tina,We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
5/5
TrustpilotAn honest and considerate company to deal with
An absolute pleasure to deal with Gibbs Gillespie Pinner branch. I mostly interacted with Victoria Wharton in regards to letting my house. Not only she was approachable, she always came back with an answer when she said, she will. Gibbs Gillespie kept me well-informed from the beginning until my house was rented to suitable tenants. I am truly happy with their service and would happily and confidently recommend them to anyone.
Aakash, we are glad we could help! Thank you so much for your kind words!We do hope we can be of assistance in the future. Take care!
1/5
TrustpilotA Shambolic estate agent
Ever since being interested in a particular property two representatives in Uxbridge branch from this estate agents countlessly harassed the family. Constant calls,emails. Even though the estate agent knows that as a formality with legal paperwork takes time ie bank paperwork. But the estate agents representatives were just pushy and had no acknowledgement of how the pandemic has had a huge impact on paperwork or any form of legal matters.Not just that when a property has huge defects and not acknowledging that a buyer will not risk their own health,wealth in a hazardous property but instead the estate agent just threatens the buyer oh we will put it back on the market.I understand the seller's their circumstances but no this estate agent is utterly a shambles and please DOOO NOT EVER GO THROUGH THIS ONE AGAIN
Dear Anonymous,We are sorry to learn of your comments and we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
5/5
TrustpilotGreat agent
I had a great experience buying a property with Gibbs Gillespie in Ealing Broadway. All staff were very efficient and handled everything very professionally. Leah and Luke were particularly good and I wouldn't hesitate to recommend them
4/5
TrustpilotBrilliant team who are very attentive…
Brilliant team who are very attentive and transparent. Really feel like we’re being delivered a service that puts our needs first. Simeon especially has been amazing and look forward to working with him further.
Dear Leanne We are very happy Simeon provided you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotKaitlyn Young
Fast response and detail information
Dear Ray Lee We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotDo not trust their words, get everything in writing so you can throw it back at them when the time comes.
Encouraged us to put an offer for a property which already had an offer without informing us about the contract race. The day other buyer signed the exchange of contracts, they call us and inform that the property is no longer available and we are sorry you missed out on it. Absolutely horrible ethics from their Uxbridge branch team especially by Tommy and Dareen. Will never use them again. Thanks for the great experience guys! 2 months of wasted time and money.Edit - Since they have replied, here is the fact. "They were made aware of the existing offer by us within a week of us putting the offer on the property." They said the existing offer did not exist and hence we went through with the process. The contract race was mentioned to us in writing by the seller's solicitor which we had informed your company about. Sorry to say but failure to do your research and being incompetent does not help working tirelessly. Good luck
We are sorry to read your comments and we appreciate your frustration. However, we are obliged to follow the instructions of our client, and our client, unbeknown to us, decided to accept an offer made by a previous buyer on the proviso that contracts were exchanged directly via the solicitors. Tommy Higgins updated you and explained what had happened as soon as we had been made aware of the situation and he gave you his assurance that he will help you to recover any legal costs you have incurred via Lifetime Legal due to your purchase falling through.At no point was there ever a contract race and you have our assurance that Dareen had been working tirelessly to progress your sale, but we were not made aware that this buyer had continued to pursue our client until contracts had exchanged. Therefore, our hands were tied.We hope this clarifies the matter and if there is anything else we can do to assist you with your home search, please don't hesitate to get in touch.Kind regards,The Gibbs Gillespie Team
1/5
TrustpilotSlimy, not trustworthy agents
Slimy, not trustworthy agents. Do not use. Or if this is the only choice, have everything in writing and complain to TPO straight away. They advertised to me and my daughter, "A stylish property in a waterside development with a balcony overlooking the river’ for quite a decent amount of money. After I signed the contract for 12 months and moved in, the property was surrounded by scaffolding. The agency pretended they had no clue about it even though they were physically located in the same building, as if they just came to work one day and "Oops, there is scaffolding!" Imagine the stress for me and my daughter of constructors looking into our bedroom! Luckily, a property ombudsman, who considered my complaint, awarded me a compensation for: The Agent did not provide us with the relevant information about the property, failed to request material information etc. The ombudsman concluded that "it is evident that this matter has caused significant aggravation and distress" to me and my daughter which "could have been avoided if the proper process had been followed". Overall, never trust this agency. If you do not have other choices, have everything in writing: your offer, your requirements for the property, etc. If they violate your rights, file a complaint with the property ombudsman (TPO) straight away.
5/5
TrustpilotGreat move manager
Kasia was excellent in keeping us informed of progress and in chasing solicitors. She also provided some helpful documents faster than our solicitor.
HiWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotGreat Estate Agent!
Leah Verasammy at Gibbs Gillespie was fantastic! Her dedication to the task, thoughtful and inclusive approach to problem solving and clear and effective communication was exemplary. I am very pleased I picked this firm at Ealing Broadway.
Dear ClientCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Leah a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotThey are the worst estate agents
They are the worst estate agents. I had experience with letting a house through them. after leaving the property they put unnecessary charges on me. I was asked to pay another £120 if I want to contest the charges. I paid them the full amount in their account through their portal but they kept sensing me email reminder of payment three times a day. Final they referred me to debt collecting agency but did not bother to check with their accounts team. Please avoid them as they are very proud, unprofessional and liars. They will speak nicely to you and promise to call you back but never call back.
1/5
TrustpilotWorse experience ever.
Worse experience ever.This about a particular agent of the Stanmore branch, let's call him Mr X since he never even introduced himself. Let me clarify, this was during the pandemic and he didn't wore a mask, gloves nor had any kind of hand sanitizer with him.The agent was super unknowledgeable. He wasn't able to answer a single question for the property. He didn't even have all the keys with him, had no idea about the condition of the property, status of active charges,... He literally threw us out of the property after 18min (random) since another couple had a viewing booked.Please do us all a favor and find a different job. Preferably something not involving human interaction.Extra NoteThank you Adam for quick replyThis was a 2bed house at Douglas Cl, Stanmore HA7 3SP, UKViewing was at 14:30, Saturday 12 September 2020
Dear Mr T, We are sorry to hear about your experience. This is not our usual standard of service and it goes against our safety procedure when viewing a property. Thank you for providing these details and once again, we apologise for our failure to serve you well. Kind regards,Adam Wilson-ClootLettings Manager
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