Trusted Agent profile · Brent
★★★★★
1,112 reviews across 2 platforms
91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,112 reviews on two platforms, including 281 Google reviews rated 4.8.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GoogleWe had an excellent experience working with Piers from Marsh and Parsons. He quickly worked to understand what it was that we needed and was proactive in helping us find appropriate viewings, never wasting our time with properties that were not a good fit. We will definitely be back for assistance in the future.
1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
5/5
TrustpilotExcellent service and professionalism
Victry has been very proactive and extremely professional in dealing with my queries
Dear Liliya, Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotAbdullah has been very responsive and…
Abdullah has been very responsive and patient and responsible. Way better than the previous manage r
Dear Zheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
Trustpilothelpful and polite
Abdullah has been very helpful in managing my property and I am pleased with the service.
Dear Charlotte, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotNara was very helpful!
Nara at Marsh and Parsons was so helpful throughout what would have been a very stressful experience with a tenancy changeover. She worked up until the last hour to help get things confirmed for us to allow us to move in that weekend. She was very responsive and answered our multitude of questions!
Dear Emily, Thank you for taking the time to leave a wonderful 5* review. Nara will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika was incredibly helpful and…
Weronika was incredibly helpful and prompt when helping me today!
Dear Madeline, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley, Customer Relations Team
5/5
GoogleSebastian was extremely professional and helpful at every step - would 100% recommend.
Dear Connor, Thank you for your kind comments regarding Sebastian and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Marilyn Plews, Customer Relations Team
5/5
Trustpilot15 yrs of excellent management
M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...
Dear Peter, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotEllie has been very helpful
Ellie has been very helpful, thank you!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarylebone Property Managers
Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.
Dear CGH, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
1/5
GoogleThey have put a sign out the front of our house that is so low we've hit our heads on it several times. It's at the corner of the property, sticking out into the sidewalk, and at 1.55 metres height - meaning the average UK person would hit their head against it in passing. When I call to complain about the height they responded "If you've already hit your head on it, you now know it's there and can avoid it." So it's my responsibility every time I enter and leave my property to avoid their sign, and anyone else coming or going from our place or walking near the property down the sidewalk has to just 'learn from experience' that Marsh and Parsons don't care about hazardous sign heights. The other explanation given for why they will not do anything about this is "it's an advertisement. It needs to be noticed". While EVERY other real estate sign in the neighbourhood is at a sensible height, above the average UK citizen - Marsh and Parson's need to not only be noticed through visibility, but also scratching your face!
Hi Aujan, we are sorry that you are not happy with your experience. We have now passed on your feedback to the company that puts up the boards and have asked them to move it as soon as possible. Kind regards, Marsh & Parsons
1/5
GoogleQuite simply the worst customers experience you could expect from an estate agent. As a tenet we were badgered for money on a quarterly basis which we did not owe, throughout a 3 year period. After leaving we were demanded to pay missing fees we did not owe or they would be removed from our deposits, again which we did not owe. Truly awful management of clients. In response to your reply you have received multiple directions from our landlord to release our deposits, again false informationNegativeQuality, Professionalism
Hi Matthew, We do not manage this tenancy directly and only act as stakeholders regarding the deposit. We are currently awaiting your Landlord's confirmation regarding the deposit release, at which point we will act accordingly. Separately, for any rent arrears accrued, our tenancy team will get in touch to resolve this shortly as that is what has happened in this case at various points. Best wishes, M&P
5/5
TrustpilotTrust worthy estate agents
Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!
Dear Raj, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotDerbhla is highly experienced
Derbhla is highly experienced, organised and helpful - and does everything with good humour.
Dear PMS, Thank you for taking the time to leave such a great review regarding Derbhla, your comments are really appreciated Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBhavini was very helpful and…
Bhavini was very helpful and professional!
Dear Lara, Thank you for taking the time to leave a lovely review regarding Bhavini. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotAs a neighbour to tenants from marsh…
As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.
Hi Oliver, we are sorry to hear about your experience. If you are able to share your street name then we will look into this, otherwise please feel free to get in touch with your local branch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotQuick feedback
I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.
Dear Tada, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat experience so far
Have been renting through M&P for 2,5 years and it has been great from the start. Independent surveyor for the state of the flat before we moved in, smooth communication, quick responses via email. We have had a couple of different contacts at M&P. Currently we are linked with Phoebe, who is efficient and friendly.
Dear Kimberley, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOwain at Lewisham branch has been very…
Owain at Lewisham branch has been very helpful, attentive and cheerful throughout our tenancy, and has made our experience with Marsh and Parsons a positive one!
1/5
TrustpilotAvoid Marsh & Parsons
Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !
Hi there, we are sorry that you are unhappy with your experience. Unfortunately there is not enough information here to find you on our system; please do feel free to get in touch with your local branch directly if you have anything you would like to discuss. Kind regards, Marsh & Parsons
5/5
TrustpilotWeronika was very helpful and efficient.
Dear Jenny, Thank you for taking the time to leave a wonderful 5* review. Weronika will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI had an excellent experience with Paulina during my rental search, she was was professional, knowledgeable, and supportive throughout the entire process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Queens Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
