Trusted Agent profile · Brent

Marsh & Parsons Queens Park reviews in Brent

4.3

★★★★★ Great

1,112 reviews across 2 platforms

91 Salusbury Road, London, NW6 6NH, Brent, NW6 6NH

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Brent, at 91 Salusbury Road, is rated 4.3 out of 5 across 1,112 reviews on two platforms, including 281 Google reviews rated 4.8.

Google logo

4.8 / 5

281

Reviews on Google

This office

Trustpilot logo

831

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Brent office, from every platform, shown as written. First names only.

5/5

Trustpilot

Ash Hustings has been very helpful in…

Ash Hustings has been very helpful in answering all my queries.

Sally · 10 October 2024

Agent replied · 22 November 2024

Dear Sally, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley

5/5

Trustpilot

Jasmin is a great help

Jasmin is great, she’s been very helpful. Quick replies and always helps me with whatever query I have.

Rachel · 12 June 2024

Agent replied · 22 October 2024

Dear Rachel, Thank you so much for your 5* review regarding your experience with Jasmin and the team. Kind regards, Lesley, Customer Relations Team

5/5

Google

Arbnor has been extremely helpful over the course of my search for a flat & attentive towards what I’m looking for.

Banni · 13 April 2024

Agent replied · 9 November 2024

Dear Banni, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Great customer focus

Tor has been very supportive and professional in helping me with the renting out of my property. I highly recommend his expertise and help.

Laura · 6 February 2024

Agent replied · 22 October 2024

Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Tatiana has been really helpful in…

Tatiana has been really helpful in helping solve issues with our rental and getting things fixed promptly.

OB · 21 June 2024

Agent replied · 22 October 2024

Dear Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Victry was really great at…

Victry was really great at communicating all necessary information and was very patient and responsive which made my experience with moving much easier. Thank you

Anonym · 11 January 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford Customer Relations Team

5/5

Trustpilot

Helpful, friendly customer service

I’m in a situation where I have to relocate quickly, and Tatiana has been providing a very prompt and helpful service. It’s much appreciated!

Emily · 1 February 2024

Agent replied · 22 October 2024

Dear Emily, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Property Management

We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.

Maria · 22 July 2026

5/5

Trustpilot

Tenancy Manager Jasmin Popalzi

My Tenancy Manager Jasmin Popalzai is very professional and helpful always with fast response.

Mustafa · 5 August 2024

Agent replied · 22 October 2024

Dear Mustafa, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Avoid at all costs

We have been dealing with Marsh & Parsons as renters for almost two years now and they are absolutely terrible. There is no urgency for any request even if it is something important such as the heating being broken for days, they seem completely incompetent at dealing with anything and have horrible communication. Our landlords are clearly frustrated with them but I'm sure it is a hassle to change. Avoid!!!!

Alexandra · 3 January 2023

5/5

Trustpilot

Always helpful!

Will is always helpful when any issue occurs with our letting. Would highly recommend him and the team for any tennants looking to let.

Joshua · 24 January 2024

Agent replied · 22 October 2024

Dear Joshua, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Edward was great throughout our…

Edward was great throughout our tenancy, thank you!

Alexandra · 20 November 2025

5/5

Trustpilot

Tatiana was very helpful throughout the…

Tatiana was very helpful throughout the process of the Tenancy change of occupation and was always willing to help.

MLou · 26 April 2024

Agent replied · 22 October 2024

Dear MLou, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Daniel has been very helpful and quick…

Daniel has been very helpful and quick with responses when dealing with my queries.

Nishtha · 26 July 2024

Agent replied · 22 October 2024

Dear Nistha, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Baran Mehmet was very helpful and…

Baran Mehmet was very helpful and responsive.

Linda · 12 November 2024

Agent replied · 27 December 2024

Dear Linda, Thank you for taking the time to leave a lovely review regarding Baran. Kind regards, Lesley

5/5

Google

Tyanna was incredibly helpful and made the moving process very easy.

Robert · 10 September 2024

Agent replied · 9 November 2024

Dear Robert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

4/5

Trustpilot

Thanks Abdullah

Regarding the whole matter with my fridge, I have to say that Abdullah was great and persevered till the problem was solved In the best possible way!

Paraskevi · 21 October 2023

Agent replied · 22 October 2024

Dear Paraskevi, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Tyanna Brandy was fantastic. She showed us 3 properties and was very knowledgeable throughout.

Oliver · 12 July 2024

Agent replied · 9 November 2024

Dear Oliver, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team

4/5

Google

Tyanna was very helpful and was exceptionally pleasant

Ilan · 10 October 2024

Agent replied · 9 November 2024

Dear Ilan, Thank you for leaving a 5 star Google review. Kind regards, Asma

5/5

Trustpilot

Ellie Hodkinson was excellent

Ellie Hodkinson was excellent. She was very efficient, took initiative to secure higher rental income and concluded the renewal agreement seamlessly

Alexandros · 15 February 2024

Agent replied · 22 October 2024

Dear Alexandros, Thank you for taking the time to rate your service with Ellie. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team

5/5

Google

Really helpful and professional service. Thanks for all your help Piers!!!

Benjamin · 14 October 2026

5/5

Trustpilot

Jasmin Popalzai was incredibly…

Jasmin Popalzai was incredibly efficient and helpful.

Offshore · 22 October 2024

Agent replied · 22 November 2024

Thank you for leaving a wonderful 5* review. Kind regards, Lesley

5/5

Trustpilot

Responsive and Proactive

Phoebe is was wonderful. Always responsive, proactive and generally, great as a trusted hand for our property management.

Christine · 11 April 2024

Agent replied · 22 October 2024

Dear Christine, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team

5/5

Google

Thaminah and the team are very knowledgeable and professional. We have been served by this branch for couple of years now and would highly recommend.

Jo · 10 November 2023

Agent replied · 9 November 2024

Dear Jo, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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