Every review we hold for the Brent office, from every platform, shown as written. First names only.
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1/5
GoogleI bought my iPhone 14 Pro Max to be fixed as the back dropped and was smashed. They replaced the phone however the phone stopped calling in or out and has a small mark on the display screen which it didnβt have before. Thanks to this shop the phone is non longer working or functioning because the used non apple products to repair it. Which was confirmed by apple. Avoid this shop at all costs they are scammers and make you believe they are good and helping with low prices and being friendly.
Naomi Β· 24 June 2024
Agent replied Β· 22 October 2024
Hi Naomi, we looked at our system and couldnt find any repair matching that. I believe you are mistaken us for another shop and if you believe that is not the case please do give us a call or pop down and we will be happy to investigate it for you.
Kind Regards
LoyaltyUK
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5/5
GoogleExcellent service. My Dell Inspiron laptop touchpad stopped working. It made it impossible to use the laptop for most apps.
Sam and his team investigated, diagnosed and fixed it within 90 minutes - what a fabulous service.
Mary Β· 22 December 2024
Agent replied Β· 28 December 2024
Thank you very much Mary for your compliment. I wish you and your family a very happy Christmas and a wonderful new year. Sam
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5/5
GoogleOne of the Best Service, Thanks Guys for everything, They fixed my phone very professionally
Valentin Β· 5 August 2025
Agent replied Β· 22 October 2025
Thank you very much Valentin. Your review is much appreciated and our team look forward to serve you again in future .
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5/5
GoogleAmazing service and great prices! The owner was so friendly and the was so quick to help find me the products I needed. He even went the extra mile and set up my new phone. Thanks Sam!
Farah Β· 15 October 2024
Agent replied Β· 22 October 2024
Good morning βοΈ Farah , thank you so much for your kind words and look forward to serve you soon again , have a wonderful day π β¦
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5/5
Googlei went to other repair shops and had a lot of issues with the price and time, here I was well attended and they managed to fix my problem i brought my macbook to solve an issue with the board, it wasnβt turning on i took it to 2 techs and neither fixed my problem but here they managed it and I have my files back, I recommend it and will come back again ππ
Nicoly Β· 26 October 2024
Agent replied Β· 22 November 2024
Thank you so much Nicoly for taking the time to write a review. Loyalty UK team is determined and committed to help our customers in restoring/ fixing their devices with the highest customer service including high quality parts and accessories. Glad you got your data back π€. Look forward for your next visit. Sam β¦
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5/5
TrustpilotVery Efficent
The staff were very helpful and accomadating and fixed me phone fast. Excellent customer service
Keshya Β· 21 May 2026
Agent replied Β· 24 May 2026
Thank you for your kind feedback. Weβre glad to hear you were happy with the service and that your phone was fixed quickly. Our team always aims to be helpful and accommodating, and itβs great to know this came through in your experience. We really appreciate you taking the time to leave a review.
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5/5
Googleoutstanding service, everyone there was super helpful towards me and my dad. i needed to get my pc fixed, and they did it as soon as they can. everything works well, and i'm very satisfied. thank you so much for everything i would definitely recommend going to this tech repair shop over any other repair shop - if i could put more than 5 stars, i would :)
Jinstoe Β· 1 October 2024
Agent replied Β· 22 October 2024
Hi, we really appreciate your kind words, you are also an ideal customer.
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5/5
GoogleNice store , staff were very helpful. Bought a phone from here and they gave me a free case and glass protector, fair
price Would recommend .
Sami Β· 12 December 2025
Agent replied Β· 11 January 2026
Thank you very much for your purchase and for your wonderful review . Our aim is customer satisfaction, looking forward to welcome you again
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5/5
TrustpilotThe best service
The best service. Very quick and efficient. Also Sam and all the guys are super nice and made me feel very welcome. Thank you so much!
Gabriela Β· 18 September 2025
Agent replied Β· 22 September 2025
Thank you very much for your loyalty and for your kind review. Loyalty UK team look forward to serving you again. you are most welcome . Have a great weekend, Sam
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5/5
GoogleI would like to share my experience. During the pandamic situation of covid 19, I am looking for a new phone and unfortunately there is no stock in market. Then after later kn i visit to the shop and find the phone which i am looking since long time. The shop owner Shyam is very good and really helpful for me. As he explain me each and everything regarding phone and the competitive product as well. They give me a free toughen as a complimentry.Also they ask me for refreshment for tea or coffee. The owner is very nice kindd person. Just love it buy a phone from shop. Looking forward and love to visit the shop in future as well.. Thankyou soo muchh and hope this review will helpful for other people as well.PositiveQuality
Akshay Β· 23 October 2020
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1/5
GoogleI bought an S21 plus phone Β£330 (SUPER OVERPRICED)and went back within 24h(!!) due to a faulty battery. THEY JUST TOLD ME THE PHONE IS FINE AND WOULDN'T OFFER A REFUND!! I now have to go through the law to get my money back!!
CAREFUL YOU GET SCAMMED
Alessandro Β· 14 December 2024
Agent replied Β· 28 December 2024
Dear Customer, if you have personal problem please resolve accordingly. you came in and said you no longer need the phone. Then you wanted to change to laptop then you called a friend and today you are reporting a new excuse. You need to be honest and respect companies policies . Sam
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5/5
GoogleThe sevice was superb. Quality advice, and spent lots of time helping me with everything I needed. I would highly recommend this shop to anyone.
John Β· 23 August 2025
Agent replied Β· 22 October 2025
Many thanks John for your great review. Customerβs satisfaction is our priority. Look forward to serving you again in future . Have a great weekend . Sam
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5/5
GoogleI am very thankful for them.π My laptop almost died they find a solution very quickly and professionally. They were very loyal with me. Very nice and helpful team. β¦
Zsanett Β· 2 June 2025
Agent replied Β· 22 October 2025
Thank you very much for the review. We are glad we could resolve the issue of your laptop to a high level of satisfaction π β¦
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5/5
GoogleAbsolutely the finest computer/ phone emporium going! Wonderful knowledgeable and friendly staff. The best!!!
Elliott Β· 15 October 2025
Agent replied Β· 11 January 2026
Thank you so much for your amazing review! We truly appreciate your kind words. Weβre good to hear you had a great experience with our knowledge and friendly team . Loyalty UK team are always here to help - thanks again for your support. Sam
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3/5
GoogleFriendly staff. Got my laptop sorted in less than a day.
However, Β£65 for a check and internal cleaning seems a tad excessive. It was also going to originally be Β£75, but because of Black Friday I got a discount.
Tatiana Β· 8 December 2024
Agent replied Β· 9 December 2024
Thank you very much Tatiana for taking the time to give us your feedback, I am glad you appreciate the time to get your laptop repaired by a professional in a speedy manner within the minimum cost. Sam
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5/5
GoogleThey weren't able to repair my phone sadly, however they were genuine and calm when I was frustrated. Recommend these guys!
Evan Β· 24 July 2025
Agent replied Β· 22 October 2025
Thank you very much for your great review and understanding of the nature of the phones fault as it was in your case liquid damage, we look forward to serving you in the future again :)
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5/5
GoogleIt's a little expensive, but it's one of the best places you can deal with, and the people there are kind and helpful.
Eslam Β· 24 June 2025
Agent replied Β· 22 October 2025
We value your feedback as a regular customer, Loyalty UK's aim is to provide our customers with the highest quality of products and service. We look forward to serving you again in the future as we do provide up to 10% discounts for our regular customers.
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5/5
GoogleNicest guy ever to repair my gaming PC. Found out he streams too which makes him even cooler. If I ever need any repairs or anything technical with my gadgets Iβll definitely go here again. I appreciate the help. πππ β¦
Samuel Β· 24 July 2024
Agent replied Β· 22 October 2024
Samuel , thank you for your time . Glad you had great experience with your recent repair. Loyalty UK team treat all gadgets with care and attention to details. Look forward to serve you again. π β¦
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5/5
GoogleI had a cracked screen for my Iphone 13 pro. I went to their shop for repair. And it was done in 30 mints.
They are Very friendly and specially Mitch. He helped me alot in setting up my samsung 23.
Henry Β· 24 July 2024
Agent replied Β· 22 October 2024
Thank you very much for your great review. We are glad that where possible our Same day repair service helps our customers get back on. Of course you our customers service will be always a priority. Look forward to serve you again .
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5/5
GoogleGreat service and fast repair , I recommend.
Junio Β· 22 September 2025
Agent replied Β· 22 October 2025
Thank you very much for your trust and being a loyal customer. have a nice day :)
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5/5
GoogleFantastic service.
My MacBook Proβs screen was not turning on anymore. Sami was very professional, knowledgeable and quick at finding the issue. Everything was resolved in a couple of hours.
Fair and honest price. Would definitely recommend !
Giacomo Β· 23 October 2023
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5/5
GoogleVery attentive and polite customer service. I went in looking for a SIM for a phone I am giving to my son. The SIM was activated for me and I left with further info on adding bundles and a smile on my face. Highly recommended.
Mark Β· 25 April 2024
Agent replied Β· 9 December 2024
Thank you Mark for being so thoughtful and write a full review. Hope you and your Son have a happy life, full of peace, Joy and success. Sam
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5/5
GoogleI highly recommend and approve their services as everything was completely transparent and fast, from the initial contact to the completion of the job. Excellent!
Well done!!
Lucas Β· 14 December 2024
Agent replied Β· 28 December 2024
Hi Lucas, we appreciate your review . Same day repair service is the aim of our mobile and computer technicians . Look forward to seeing you soon. πΩ Sam β¦
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5/5
GoogleI im very satisfied with the service I received from royalty come and check them out Sam is a lovely man he is so honest β€οΈ
Katherine Β· 26 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
