Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTomos and stan were amazing
Tomos and stan were amazing! They were friendly, easy to contact and so helpful and understanding.I had some unusual circumstances with an assistance dog and they helped me feel at ease and listened and communicated so well with the building manager to make sure everything went as streamlined as possible. It was a smooth and great experience and im absolutely loving my new flat.Thanks so much !
Hadiya · 14 August 2024
Agent replied · 25 October 2024
Being on the 12-week internship I have been eager to impress and live up to Knight Frank’s reputation for it’s excellent client and customer relations so it is nice to hear of this positive review of Stan and myself.Kind regards,Tomos
★★★★★ 5/5
TrustpilotPeter Pietrzak is wonderful
Peter Pietrzak has been totally wonderful in organising our move. From staying late to allow us to view a property, to replying swiftly to all correspondence, he has been wonderful!
Laoise · 10 January 2024
Agent replied · 25 October 2024
Dear Laoise, Thank you so much for such a lovely review. It was an absolute pleasure to help you with your search and your journey. Please feel free to contact me if you need any further assistance. Regards, Peter
★★★★★ 5/5
TrustpilotFriendly professional service from a…
Friendly professional service from a very competent team
Clive · 21 May 2026
Agent replied · 25 May 2026
Thank you Clive.
It’s a pleasure working with you and thank you for taking the time to leave such a lovely review.
Kavita
★★★★★ 5/5
TrustpilotNeil Anandakumar is brillant
Neil Anandakumar is brillant! He was impressively efficient in responding to my query about the status of my Landlord account. He gave me an instant response which was clear and thorough. His reply also showed that he had conducted a thorough investigation of my account.
Athena · 29 October 2022
Agent replied · 25 October 2024
Thank you very much for the kind review, it was a pleasure assisting you.Kind regards, Neil
★★★★★ 5/5
TrustpilotVinnie from Renewals
Vinnie from renewals was excellent in helping us renew on our property. He has helped us over the duration of time we've been at the property, from showing us around in the first instance to pointing us in the direction of the relevant parts of Knight Frank when we've had a query as tenants, through to agreeing a contract renewal with the landlords which was to the satisfactory of both parties in a timely fashion.
Alex · 11 March 2024
Agent replied · 25 October 2024
Dear Alex,Thank you for the kind words.It has been an absolute pleasure to assist you through the whole process and thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, positive replies and smooth process handling, makes me feel safe. Thanks to Patricia
Sedat · 9 October 2024
Agent replied · 25 October 2024
Thank you Sedat, it was a pleasure helping you with your apartments. If I can be of further help, please do not hesitate to contact me.Patricia
★★★★★ 5/5
TrustpilotHelpful team
Louie-Mae and the TCS support team have been excellent at being attentive to any needs around the contract and house upkeep, proactive in their work on the estate, and kind helpful people to have looking after the tenants whenever we need help. I've been happily renewing the contract for almost 5 years and this is in no small part to the ease they make living here.
Matthew · 21 August 2024
Agent replied · 25 October 2024
Thank you for your wonderful review Matthew! You know where we are if you need us. Thank you!
★★★★★ 5/5
TrustpilotHighly recommended
Great service and communication both Zuzanna and James were lovely. Quality apartment choice as well.
Klara · 8 October 2024
Agent replied · 25 October 2024
Hi Klara, Thank you very much for your kind words. We are pleased to hear about your positive experience. Wishing you all the best, Zuzanna and James.
★★★★★ 5/5
TrustpilotGreat experience had with Katie and the…
Great experience had with Katie and the team. Many thanks to them for all their hard work
Ed · 6 September 2024
Agent replied · 25 October 2024
Dear Ed, Thank you so much for your kind words! It has been such a pleasure working with you on this tenancy!Best wishes,Katie
★★★★★ 5/5
TrustpilotFantastic people, ok process
We have come across too many sly and pushy estate agents during our search. To meet Louna from knight frank (tower bridge branch) was refreshing. She was dedicated, genuine, sincere and responsive throughout the entire process, from viewing to move in. She helped us secure a great place. Would highly recommend! Onboarding process / tenant referencing technology could be improved though, to save the back and forth manual emails.
Lily · 27 June 2024
Agent replied · 25 October 2024
Dear Lily and Bing,Thank you ever so much for your kind words as well as for the feedback, which we will take on board. Wishing you a smooth start of tenancy and many happy years to come. Kind regards,Louna’
★★★★★ 5/5
TrustpilotPrompt customer service
Prompt customer service, Stephanie was very helpful & polite a viewing was arranged last minute for me by Stephanie which was great. Thank you 😊
Shabz · 11 April 2024
Agent replied · 25 October 2024
Dear Shabz, Thank you so much for your kind words. It was a pleasure to meet you and your family and to show you around. Kind Regards,Stefanie
★★★★★ 5/5
TrustpilotPatricia was great with us
Patricia was great with us, always following up and taking care of any of our concerns in a timely manner. Definitely recommend her and Knight Frank.
Tiago · 22 March 2024
Agent replied · 25 October 2024
Thank you Tiago for your really kind words. I really appreciate it. Patricia
★★★★★ 1/5
Trustpiloteverything went wrong
everything went wrong - if someone senior at your company is really interested in improving - then someone should take the time to call me. +19178479644 - I tried to get someone responsible in the phone without success - at some point I will go in social media so that other people don't have to go through our experience
Pedro · 4 December 2024
Agent replied · 30 December 2024
We are sorry to hear about your experience. Please do reach out to feedback@knightfrank.com and a member of the team will be in touch. Knight Frank
★★★★★ 5/5
TrustpilotNaeto Soludo was excellent
Excellent service from the property manager, Naeto Soludo. His service was five-star: quick and courteous follow up and prompt attention to any issues I faced in my tenancy. A welcome change from his various inept predecessors. I am extremely sorry he is leaving, as are my landlords. We wish him the very best, and are confident he will do very well.
Anu · 3 November 2024
Agent replied · 30 December 2024
Thank you Anu for your kind words, we have passed these on to Naeto.Knight Frank
★★★★★ 5/5
TrustpilotJocelyn was super helpful in resolving…
Jocelyn was super helpful in resolving all issues I had with my apartment. She really displays how much she cares for her clients to be happy.
Nadim · 19 March 2024
Agent replied · 25 October 2024
Thank you very much for taking the time to provide this review, Nadim.I will continue to provide support throughout your tenancy as and when needed. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotSo happy to have Knight Frank on my side
Knight Frank's Lettings Management department had looked after my Isle of Dogs (E14) house while I was abroad, so when it came to the moment to sell, it was natural that I ask them to help. This was the first time I've sold a house, so I needed someone to guide me through the process and to help me get the best deal possible.
Tim · 20 October 2025
★★★★★ 5/5
TrustpilotHenry has been very helpful in…
Henry has been very helpful in resolving the issues. He is prompt and very responsive. Highly recommend :)
Isha · 12 August 2024
Agent replied · 25 October 2024
Thank you very much Isha for your kind words. I hope to continue to deliver complimentary customer service to you as a Knight Frank client and I will endeavour to make sure you feel satisfied with our service.
★★★★★ 5/5
TrustpilotVinoath Selvakumar (Vinnie) has been a…
Vinoath Selvakumar (Vinnie) has been a great help. Always responsive and feels like he has our back when dealing with the landlord. Thanks for all the help negotiating no rent increase for this year Vinnie!
Josh · 19 September 2025
Agent replied · 22 September 2025
Dear Josh,
Thank you for the lovely review.
It has been a pleasure to assist you in your renewal.
Kind regards,
Vinnie
★★★★★ 5/5
TrustpilotThe experience that we had with Konrad…
The experience that we had with Konrad was much more than expected.One of the best agents I have ever encountered.
Snir · 5 July 2024
Agent replied · 25 October 2024
Thank you Snir for the glowing review and for giving us a perfect score. We’re thrilled you enjoyed Konrad’s service and had a great experience with us. Thank you for your support, and we look forward to hearing from you in future.
★★★★★ 5/5
GoogleAnna has been a fabulous lady to deal with. Her understanding of the area and the properties she has on her books has been superb. I regularly search in Queens Park looking for properties for clients to buy and I know every time I see her she will have a smile on her face and a wealth of knowledge to share.
Tamara · 13 November 2018
Agent replied · 11 November 2024
Hi Tamara, thank you so much for your kind review. We will make sure to pass on your compliments to Anna.
★★★★★ 5/5
TrustpilotThanks to Vinnie from Renewals…
Thanks to Vinnie from Renewals Westbourne Grove the renewal process was speedy and well executed. Well done Vinnie!
T · 8 August 2024
Agent replied · 25 October 2024
Dear Tian,It was lovely to assist you in your renewal.Thank you for your patience during the process.Kind regards,Vinnie
★★★★★ 5/5
GoogleI’m so glad I chose Knight Frank to sell my Mothers home. Thomas made the whole process really simple and easy to understand. The communication between all parties thru Thomas, was excellent. He worked hard to get the best price for my mother’s home, so thank you.
I would highly recommend them, such a friendly team.
Beverley · 12 November 2020
Agent replied · 11 November 2024
Dear Beverley, thank you so much for taking the time to leave us this amazing review, it made Thomas’s day! We are so grateful for your kind words, your review reaffirms the hard work we put in every day. Look forward to seeing you again.
★★★★★ 5/5
GoogleI bought my house through Knight Frank. James was extremely professional and diligent from start to finish. Always available and very responsive. Highly recommended
Philly · 16 April 2024
Agent replied · 11 November 2024
Thank you for your kind words. It was a pleasure to help you, and we wish you a lot of happiness in your new home.
Best wishes James & the Knight Frank Queen's Park team
★★★★★ 5/5
TrustpilotMichelle Henry was…
My property manager Michelle Henry was excellent. Very welcoming and accommodating. She replied to my emails promptly and answered all my questions. Very professional and efficient.
Mona · 5 March 2024
Agent replied · 25 October 2024
Dear Mona, thank you for your kind words. I am pleased you were happy with the service provided. It was a pleasure working with you. I wish you all the very best in your new home. Kind regardsMichelle
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