Trusted Agent profile · Brent
★★★★★
1,644 reviews across 2 platforms
72-74 Chamberlayne Road, Kensal Rise, London, NW10 3JJ, Brent, NW10 3JJ
Part of Hamptons, see every office.
Hamptons's office in Brent, at 72-74 Chamberlayne Road, is rated 4.3 out of 5 across 1,644 reviews on two platforms, including 198 Google reviews rated 4.7.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
4/5
GoogleDaniel Anderson was a great support in our property search in the area, taking the initiative to locate properties that really fit our requirements and budget. Having worked with numerous agents to purchase the property we love, this quality has been somewhat rare. As such, many thanks!
5/5
TrustpilotRebecca Hitchman is a STAR!
Rebecca Hitchman was always SO responsive to any requests or concerns we had. It was really nice to know that we would get a response on any requests that we had. She was fantastic!
5/5
TrustpilotWe are with Hamptons more than a year…
We are with Hamptons more than a year and it was amazing from the first day! Very friendly and professional. Our property manager April Keane resolves any problem very quickly and in a very high standard, we really appreciate her help a lot. For example, when I text April about an issue, she did necessary calls and appointments, on the next day the specialist comes. I couldn’t imagine a better work than hers. Many thanks!
5/5
TrustpilotApril Keane has been the best property…
April Keane has been the best property manager we’ve had. Very responsive, informative and goes above and beyond to assist. In all honesty, streets ahead of other property managers we’ve had.
4/5
TrustpilotRecommended from tenant perspective
We are renting and have been for 6 months. Hamptons has been very helpful. Form the initial viewing to the day to day. Matilda keeps in touch and most importantly follows up on outstanding issues , which is very refreshing . So far , all in all, to be recommended from a Tenant perspective.
5/5
TrustpilotExcellent…
Hamptons have given us a very professional service, and they are always prompt in dealing with any issues. Charlotte and the team have done an excellent job.
5/5
TrustpilotJulian Powell- Hamptons Sunningdale
Julian Powell is an outstanding Property Manager. He is on top of problems and finds solutions - all the while smiling and putting people at ease. It really is a pleasure dealing with him.
5/5
TrustpilotI want to leave a feedback about you…
I want to leave a feedback about you regarding the help and support we get from you as a property manager and the top service you provide and you take our concern really seriously, I hope your manager sees your hard work as we are really happy about your top service , well done April and hope you forward this email to your manager so he can sees as a tenant we are really happy about your top service. Thank again April
1/5
TrustpilotStay away
I’ve been a tenant in a flat under Hamptons for over 5 years. They are rarely timely with their responses on queries, have to follow up multiple times and good luck if any appliances break or if you want help and guidance when checking out! Stay away if you want to keep your sanity!
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
5/5
TrustpilotHamptons Blackheath were great
I chose Hamptons Blackheath to sell my house based on the interest shown by Joe in getting the property on the books. He was prompt in communication, open to a tiered fee structure and quick to get pictures/ marketing materials. Peter, Cat and Lucy organised and conducted viewings and following an open day with several iniquities buyers, we accepted an offer. Hamptons appointed Jessica as the sales progressor and she followed up with us, our buyers and solicitors to keep us all updated. The team was respectful, helpful, considerate and responsive all through. From marketing to completion at a price point we were happy with in under 100 days including Christmas and people being off sick due to COVID - Hamptons definitely earned their commission - which isn’t something one often hears about Estate Agents. I would definitely recommend them.
5/5
TrustpilotIt is difficult for me to manage my…
It is difficult for me to manage my property from 6000 miles away but Amelia acts as my eyes and ears. She keeps me aware of what certification needs doing and when and liaises with the tenant and mysel to ensure any work that needs doing is done and ensures that both of us are satisfied.
5/5
GoogleExcellent services. The sale of our property was complicated and long but James managed it perfectly. He is the best agent we have ever dealt with: we got persistence, efficient communication, strong advice and even assistance to secure a short let afterwards. We recommend 100% and if needed, we will definitely go back to him in the future
Thank you for taking the time to leave us a 5* review. We take great pride in our people and the high level of customer service they provide, so are delighted to hear you had such a positive experience with James. Thank you for choosing to use Greene & Co.
5/5
TrustpilotI am very satisfied with my Management…
I am very satisfied with my Management Service from Hamptons. April Keane is my Property Manager and is always very responsive and happy to help whenever needed. A very efficient and pleasant service has been received.
5/5
TrustpilotGreat teamwork from Sevenoaks office!
The Sevenoaks team at Hamptons pulled all the stops out to sell my house. Special thanks go to Christian Bigwood who was so professional and reassuring after two of my sales had fallen through and managed the whole process exceptionally well. Thanks also to Deborah and Laura who provided invaluable advice and assistance.
Thank you for leaving us a review, we are delighted to hear the Sevenoaks team provided such a positive service.
5/5
TrustpilotHamptons is such a great letting…
Hamptons is such a great letting company. If we need anything repaired or replaced they react immediately and are so helpful in assisting us. Not like our previous letting company and that is why I will stay with Hamptons, it makes such a difference knowing someone is readily available to help. Thank you!
5/5
Trustpilotwhen my remote key is broken
when my remote key for my garage is broken, my property manager Patryk Lehmann sort out as soon as he can and deliver the new remote soon. while calling with him, he communicate very politely with me and moved to sorted out very soon. It was very helpful.
4/5
TrustpilotOverall Good Service
Overall a good experience from Hamptons - being a landlord & tenant it has been interesting to see both sides! My only critique would be to make sure they give prospective tenants better information about the property before they agree and sign - (we had a few ‘surprises’ come moving in day!) however, we cannot fault the excellent service from Katie Tucker (Property Manager) always ready to help and super professional - she is a credit to Hamptons! :)
5/5
GoogleI has really really great experience with them starting with finding suitable property to sorting everything ending with helping me with any issues I found I really appreciate thier help
Thank you for the great feedback Mohammed. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensal Rise and Queens Park was exceptional. The team will be pleased to read your review!
5/5
TrustpilotMr J Frankiewicz
Laura Stronghill look after my apartment for several years . She was always proactive nothing was too much. Hamptons are lucky to have her. My experience with other agents on some of my other properties did not come close to the service provided by her and her colleagues
4/5
TrustpilotDealt with Owen at Hamptons in…
Dealt with Owen at Hamptons in Stratford upon Avon when buying a house. They and he were very efficient and dealt with things quickly to ensure the purchase was dealt with as smoothly as possible.
5/5
TrustpilotExcellent Service
I was about to rent a flat in Westbourne Park and Annie Thorp from the Maida Vale office assisted me. She was kind, attentive and highly efficient. I made an offer that was disadvantaged as I have a dog and Annie helped us negotiate better conditions so that me and my husband would have more chances on getting the flat. It worked and we did. Sadly at the end we didn’t move forward due to personal reasons but we will absolutely use Hamptons next time. Annie, as someone who works with customer service I can tell you did a 10/10 job. Thank you so much.
1/5
TrustpilotBeware when offering!!
Similar to another reviewer. They were very attentive in order to get an offer ‘in writing’ from us, but subsequently used our offer to push up an offer from another party. The email declining the offer was crass and you would expect more from a professional organisation.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHighly Recommended
My wife and I were very impressed by the professionalism and efficiency of all the staff we came into contact with in selling our home. All the staff operated as a team in securing the best sales outcome that could be expected and ensured an effective relationship was maintained with our buyer.
Thank you for leaving us a review. We are delighted to hear you had a positive experience working with us and hope we are able to do so again in the future.
5/5
Trustpilotexcellent service and approach
Honey was helpful, supportive and knowledgeable through the whole process. The buying experience was painless and her superb communication helped to keep everything on track and to complete on time
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