Trusted Agent profile · Brent
★★★★★
1,582 reviews across 2 platforms
72-74 Chamberlayne Road, Kensal Rise, London, NW10 3JJ, Brent, NW10 3JJ
Hamptons's office in Brent, at 72-74 Chamberlayne Road, is rated 4.3 out of 5 across 1,582 reviews on two platforms, including 172 Google reviews rated 4.6.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
4/5
TrustpilotI had a really great experience with Grace
I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Grace provided such a positive experience throughout your move. It's great to know that her friendly, professional and proactive approach helped make the process smooth and straightforward from the initial viewing right through to completion. Hamptons takes great pride in delivering excellent customer service, and we are delighted to hear that Grace's support, communication and efficiency made such a positive difference. Thank you again for your recommendation and for choosing Hamptons. We wish you all the very best in your new home.
5/5
TrustpilotDanish is by far the most helpful…
Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!
5/5
GoogleAfter 3 weeks searching for a property I managed to find somewhere finally, Freddie Wilson on Fraser’s team at Hamptons Kensal Rise & Queen’s Park was excellent. His market awareness, energy and enthusiasm made me feel I was in great hands. He gave great impartial advice and it was clear regardless of outcome that he wanted us to find the right place. Pleasure to work with, made the process enjoyable and was always on hand super responsive. Will be recommending several people I know moving to the area to try Hamptons first. Thank you Freddie & Fraser!
Thank you for the great feedback Rudi. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensal Rise and Queens Park was exceptional. The team will be pleased to read your review!
5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
GoogleWe had a really positive experience buying our first home with Hamptons. Ryan was supportive, flexible and helped us get things over the line to meet deadlines. Always friendly and cheerful, even when we faced stressful time. Would highly recommend.
"We are thrilled to hear that you had a positive experience buying your first home with Hamptons! Our team, especially Ryan, is dedicated to making the process smooth and stress-free. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
5/5
GoogleRyan Openshaw was fantastic throughout the whole process of selling our flat. His positive and friendly attitude was a great asset in selling our flat quickly when we put it on the market again. He always kept us informed about viewings and feedback. He also ensured the sale was making good progress throughout the conveyance process also. It was a pleasure working with him and would highly recommend his services to others selling.
Thank you for your review Elizabeth. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
GoogleWe recently appointed Hamptons as the sales agent to sell our house in third avenue, w10. The process was led on Hamptons side by Ryan Openshaw who did a highly professional job in managing the process from end to end. Ryan was able to generate significant interest on the property and despite dealing with challenging access terms by our tenant he managed the prospective buyers very well to avoid any dips in interest. Throughout the process going into offer, then exchange and finally completion we were kept very well informed as the sellers despite being located permanently in Asia. I would highly recommend Hamptons and specifically Ryan to anyone wishing to sell their property in the area.
Thank you for taking the time to leave us a review Charlie. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
GoogleMy group was shown a house by Fraser and also had help from Freddie. Both were excellent, very transparent and friendly! They were happy to answer all questions, and made a point of getting to know our group. They really helped us find an amazing place and we hope that we are able to secure the home and stick with Hamptons as our agents wherever we end up. They even helped when we were stuck in the rain! Will be recommending them!
Hi Alexandra, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
GoogleI approached the Kensal Rise branch of Hamptons to sell my late father's home. Along every step of the way from the estimate of the property through to the eventual sale, I felt confident and assured by Thomas Jones and Ana Vallejo that I was in safe hands and that they would do their upmost to market the property successfully. There were some frustrating moments that had more to do with potential buyers, but despite this, I had no doubts that between both Thomas and Ana, the house would be sold to my satisfaction. Special praise goes to Ana Vallejo for her patience, tenacity and professionalism in keeping me updated and informed throughout the process. So overall, I would wholeheartedly recommend the Kensal Rise branch. Good professional service is their gold standard. So run, don't walk to Hamptons today and sell or buy a property with the best in the business in my humble opinion.
Hi Mark! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleI had a great experience with Shanique, was very helpful especially for a first time renter in UK. Very professional, guided me through the entire process and was very prompt in answering my queries. Would definitely recommend Shanique and Hamptons!!
Thank you for sharing your positive experience with Shanique and our team at Hamptons! We're delighted to hear that she was able to provide helpful guidance and prompt service during your first rental experience in the UK. Kind regards, Lucy, Hamptons Customer Care.
5/5
GoogleThank you Sal Hussain! Thank you for a smooth and quick sale! Your services to help sell our house in Kensal Green was outstanding! I would definitely recommend Hamptons Estate Agents to anyone!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had the pleasure of working with Ryan while viewing a property multiple times. He was always available, friendly, and exceptionally professional. Ryan was very helpful in providing all the information and advice I needed. His communication was excellent, and he demonstrated great patience and reliability throughout the process. I recommend Ryan as an estate agent because he's outstanding.
Thank you for the great feedback Paola. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Kensal Rise and Queens Park was exceptional. The team will be pleased to read your review!
5/5
GoogleMy home purchase process was very easy and smooth thanks to Ryan Openshaw. Hamptons Kensal Rise branch was so supportive and professional all throughout the process, thank you very much.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Brent office has 1,582 reviews across two platforms: 172 on Google, 1,410 on Trustpilot (across the whole business).
Hamptons Kensal Rise & Queens Park Sales is rated 4.3 out of 5 across all 1,582 reviews, and 4.6 out of 5 on Google from 172 reviews.
Hamptons Kensal Rise & Queens Park Sales, 72-74 Chamberlayne Road, Kensal Rise, London, NW10 3JJ, Brent, NW10 3JJ.
