Aspect reviews

★★★★★ 1/5

Google

Agents don’t really care about anything. We gave them a holding deposit but still at the end moment they gave the house to someone else because of which we were homeless. They will not reply to your emails, calls or messages. They don’t have communication between each other and the process is too tiring. One of my friends was living in the house and we were supposed to take the same one and they had left some things for us and now when we ask to claim those items, they make excuses and are not giving us our things back. Pathetic service, rude behaviour, rude people, extremely inhuman, not gave us the house even after paying and now not giving us our things back. Will NOT recommend these people at all. Especially Ben and Liam.

Pal · 17 September 2025

★★★★★ 1/5

Google

If possible I’ll give them zero star, NEVER rent with them. Their properties are unkept with bedbugs and you might never get your deposit back from them. They are unorganized set of people especially Ben and Liam are so rude. ADVICE NEVER RENT WITH THEM

Kolapo · 8 November 2025

★★★★★ 5/5

Google

It's really rare to find those people who truly go above and beyond, but Matt and Liam at Aspect Property helped me when I needed it most, and they managed to sell my property when I had begun to believe that it would never happen! Matt is responsive, informed, efficient, and very pleasant to deal with. Liam also stepped in at a crucial moment, and I could not have asked for anything more from either of them. If you want to sell/let a property in or around NW10, you should approach Aspect first! Local knowledge and expertise are second to none! Thank you, both, so much!!

Amal · 24 April 2024

★★★★★ 5/5

Google

We were with Aspect for past 3+ years and as someone who has been renting in London since 2010, I can say that they have been the best property renting and managing agency with very genuine and personal customer service. Trough out the years we always received prompt communication regarding any maintenance or changes, never had any complaints nor issues and any requests were dealt in timely manner. They are easy to reach via phone or email or by just popping in to their office. The only reason we moved out of one of their properties was because we bought our own, otherwise we would still be their customers :) Thank you again.

Gunta · 25 July 2025

★★★★★ 5/5

Google

We had a genuinely refreshing experience with Aspect Estate Agents . In an industry that can often feel murky and transactional, they stood out for their honesty, integrity, and calm professionalism. Our purchase was up against the clock due to the upcoming rise in stamp duty from 1st April 2025, and there was pressure across the entire chain to complete in time. Throughout it all, Aspect remained proactive, responsive, and reassuring, helping to keep momentum and communication flowing when things got tense. They were transparent, never pushy, and always acted with integrity, a rare quality in this line of work. It felt like they genuinely cared about making the process as smooth and fair as possible for everyone involved. If you're buying or selling in the area and want to work with estate agents who put people before profit, we can’t recommend Aspect and in particular; Liam and Matt, highly enough.

Kirin · 28 March 2025

★★★★★ 5/5

Google

Absolutely amazing experience with aspect. Was quick and easy to view the property and get all the paperwork done so we could move. Matthew was outstanding answering all questions we had, taking the time and care to be thorough with all paperwork and make the process so so easy!! Liam showed us around our new home and was a lovely kind gentleman. We are so very happy. Lovely guys all around.

Lauren · 25 April 2022

★★★★★ 1/5

Google

Extremely rude, unprofessional and pathetic service provided by aspect property. I spoke to an agent there like 4 times to enquire about a property, to sum up the conversation let's just say it was most awkward, rude and unhelpful conversation I had with any agent. They didn't even bother to be present at the viewing, absolutely horrendous service.

Usman · 22 January 2025

★★★★★ 5/5

Google

Absolutely fantastic service. Having rented a property through Aspect since 2008 and having a brilliant service throughout. I reluctantly took the decision to sell. Ben and the team dealt with absolutely everything right through to sale. I cannot recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Mary · 10 August 2022

★★★★★ 5/5

Google

Absolutely amazing experience with aspect. Was quick and easy to view the property and get all the paperwork done so we could move. Matthew was outstanding answering all questions we had, taking the time and care to be thorough with all …

Lauren · 17 April 2022

★★★★★ 1/5

Google

Unprofessional and Rude!! Do not go to them. People are extremely rude. I have booked a viewing and took a half day from my office to see the property. I have been trying to reach them to confirm the full post code and to get a confirmation from them that there would be someone at the property to show. I have called them multiple times, they connected once but hung up on me without providing me any more information. Just 5 minutes before the allotted time to me, they sent me a text that they are unable to open the locks as they have got wrong keys. My half day salary was gone, I have travelled to the property and when I said that this is unprofessional, instead of apologising they started to make excuses and being very rude. I would like to share their message, , , We have staff illness and holidays so our office is empty whilst we undertake several viewings we are very busy every 15 mins with more viewings We cannot be held accountable for keys, we do not own the property we are just a letting agent and it would seem the landlord has made a mistake and supplied incorrect keys these things happen unfortunately from time to time We can only advise of the situation and and when we find out and we can only apologise when there is an issue With regards to your request for the postcode Any version of maps, google, Waze etc will lead you to Ancona Road in NW10, there is no immediate need for a full postcode. Furthermore,any search of Google would have provided the full postcode should you really require it. We are with other clients and unable to answer the phone of deal with these types of enquiries at this time. Once again we apologise for any unforeseen inconvenience this has caused and will await an updated set of keys from the landlord before we reschedule any more viewings 1. They could have checked the keys before making the appointment and most importantly PICKING UP THE CALL would be the main key to communicate what’s happening and letting me know that should I come or not! 2. If you are saying that me asking postcode was a wrong thing to do so, let me tell you, I am new to the city, I would like to get a confirmation from your side that someone is at the property for viewing. But if you are saying that you are busy and cannot help the customer with the proper address and other clients are more important to you. Then sorry! But other agencies are doing extraordinary services. Also, if this was so easy then what is the use of POSTCODES? Why do other people use it? 3. Being polite and provide the information is what your job is! First you wasted my time and giving me replies like you are too busy to reply to others and I am not that important person to talk while standing on the street waiting for you to confirm the viewings. 4. If you are too busy every 15 minutes, you should have understood the value of my time also. I have given you time but you failed to provide services. The path should be - Communicate Accept Apologise Be polite But instead you choose to - Blame the landlord Not accepting the mistake Making excuses Being rude

MANALI · 25 April 2023

★★★★★ 1/5

Google

Extremely unresponsive, they don’t reply to emails or answer calls for weeks on end. They are kind of rude as well, really not helpful. Instead of them providing a good service and doing their work my partner is the one having to chase them just for an answer. Would not recommend there’s plenty of agencies in London that would be much better help

Memz · 24 April 2024

★★★★★ 5/5

Google

I have worked with Aspect for a number of years with them managing my portfolio. I have found them very professional and communicate between myself and the tenants very well.. Aspect is one of the longest serving estate agents in the local area and are well known to many of the local landlords who also use them for the many services they providePositiveProfessionalism, Value

Patrick · 10 August 2022

★★★★★ 5/5

Google

After a family bereavement it was necessary to list with an estate agent. We had several realtors from the area (Harlesden) conduct initial visits of the property and we were struck with how well Aspect Property came across and represented themselves. They were reasonable in terms of the valuation (not overpricing just to get you to list!!) and really seemed to listen carefully to what we required and our concerns. Unfortunately the sale of the property took place in the looming shadow of Brexit and so a seemingly confident buyer of our property unfortunately backed out after signing and just days before the Christmas holidays! I and other members of my family began to doubt whether or not Aspect could deliver but somehow they were able to find another buyer in short order. They very much valued their prior promises to us and worked strenuously through Christmas and New Year (usually estate agents take holidays at that time). Imagine my surprise when I touched base with them on the first Monday after the holiday and they were able to find an even better buyer than the first and still have completion happen before a very important deadline. Ben (special thanks), Liam and Matthew really know their local market (Harlesden). They were professional at all stages along the process we are glad that they were able to deliver.

Steven · 24 October 2017

★★★★★ 5/5

Google

There is no better estate agency in NW, HA and W area. Been with them 9 years. Honest , friendly and reliable. Would recommend to family and friends.

Daniel · 24 October 2019

★★★★★ 1/5

Google

very rude and extremely unprofessional

Lily · 10 June 2025

★★★★★ 5/5

Google

Aspect Property are the best Property Managers I have used in my long career of renting out my properties. They were recommended by a good friend who also has worked with them for years, and he wasn’t wrong. They found me great tenants, are …

Ruth · 17 April 2022

★★★★★ 5/5

Google

I have used Aspect for a number of years to let our portfolio of properties which come available periodically, usually 6-8 lets a year. The service provided is excellent, with prompt acknowledgement of instructions, market analysis to …

Sam · 17 April 2022

★★★★★ 5/5

Google

The guys in Aspect helped me purchase a flat in NW10, and for several years now they manage it. They are doing a great job, they are fair, and I can surely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Nadav · 23 October 2021

★★★★★ 5/5

Google

I have been with this agent over 10 years and they have always gone out of there way to help and resolve any issue quickly. …

Baljinder · 17 April 2022

★★★★★ 5/5

Google

I have known them since they started . I have used them many times. . I think Aspect of Park Parade NW10 is the ` Best'

Soma · 17 April 2022

★★★★★ 5/5

Google

We are very happy with the service received so far, very professional and responsive. Highly suggested

Doriana · 17 April 2022

★★★★★ 5/5

Google

Great estate agents. Have always looked after me and never had any issues. Would 100 percent recommendPositiveResponsiveness, Quality, Professionalism

Steven · 9 October 2021

★★★★★ 5/5

Google

I get services from Aspect Property for last 6 years. Very professional, honest and friendly.

‫אילן · 17 April 2022

★★★★★ 5/5

Google

We have been working with Aspect for many years. They are reliable honest and trustworthyPositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 23 October 2021