5/5
GoogleHad a great experience with Andersons Estates. Sam and the team were professional, helpful, and always quick to respond. Made the whole process easy and stress-free
Trusted Agent profile · Brent
Andersons Estate Agents Brent reviews
★★★★★
15 reviews across 2 platforms
17a Walm Lane, Willesden Green, London, NW2 5SJ, Brent, NW2 5SJ
Andersons Estate Agents's office in Brent, at 17a Walm Lane, is rated 2.7 out of 5 across 15 reviews on two platforms, including 14 Google reviews rated 2.9.
Reviews
Every review we hold for the Brent office, from every platform, shown as written. First names only.
Google1/5
GoogleThis Agency is not honest I viewed a property with them and after sounding positive about signing me up as a tenant for a property they then backtracked and said they’d chosen someone else for the house for no other reason This is after going back and forth for four weeks with no response from them! After I confronted them face to face they then tried to offer me a substandard viewing on a High Street above a shop! when I have a young family Also ignored emails and phone calls when they decided to let the property out to someone else This agency is not honest in Business dealings and is predacious against certain cultures and people
5/5
GoogleThank you for helping me to find a suitable rental apartment quickly and seamlessly. Appreciate on helping with the clear and concise agreement documentation, especially the payment breakups. Thank you once again Naveen and the team for the help. The service was truly amazing
1/5
GoogleI would not recommend this agency to anyone. They are the most unprofessional people I have ever come across. I rented a property with them for 1 year and they made us leave the house without serving us a Section 3A. They only gave us 3 weeks notice to get out and when we argued this and threatened legal action, they told us we could stay longer if we paid them a certain amount. We did not want to give this agency any more money so thankfully we found elsewhere! We had numerous problems during the 1 year in the house it was near impossible to get anything solved or fixed with them. They had excuse after excuse for us when we would question why we are left waiting for a builder for months. Upon one of our inspections, one of the agents left one of the rooms in a mess - so bad that we thought we had been burgled. As we lived in a HMO house we should have been provided with 3 fire extinguishers ( 1 on every floor). Instead, we were not provided with any. This is illegal and 1 of many things they tried to lie and scam us of with our deposit. When it came to getting our deposit back - the unprofessionalism continued as they tried to scam us of loads of money, making false claims against us. My advice to anyone who is in this same situation - threaten legal action if you know you are right! We ended up fighting all of the claims and winning them all! For anyone currently in a house managed by this agency - take pictures of everything as this agency will try and lie their way out of everything!
1/5
GoogleI would not recommend this agency to anyone. They are the most unprofessional people I have ever come across. I rented a property with them for 1 year and they made us leave the house without serving us a Section 3A. They only gave us 3 weeks notice to get out and when we argued this and threatened legal action, they told us we could stay longer if we paid them a certain amount. We did not want to give this agency any more money so thankfully we found elsewhere! We had numerous problems during the 1 year in the house it was near impossible to get anything solved or fixed with them. They had excuse after excuse for us when we would question why we are left waiting for a builder for months. Upon one of our inspections, one of the agents left one of the rooms in a mess - so bad that we thought we had been burgled. As we lived in a HMO house we should have been provided with 3 fire extinguishers ( 1 on every floor). Instead, we were not provided with any. This is illegal and 1 of many things they tried to lie and scam us of with our deposit. When it came to getting our deposit back - the unprofessionalism continued as they tried to scam us of loads of money, making false claims against us. My advice to anyone who is in this same situation - threaten legal action if you know you are right! We ended up fighting all of the claims and winning them all! For anyone currently in a house managed by this agency - take pictures of everything as this agency will try and lie their way out of everything!
1/5
GoogleUnprofessional, dishonest, repulsive scammers. The misfortune of dealing with this agency has dragged on for months after leaving a rental property. Andersons have been impossible to communicate properly with, and negligent in their duty as landlord from day one. I genuinely regret meeting this group of people. If you're considering using their services, I wish you luck, and offer my condolences.
Agent replied · 24 October 2024
Dear Mr Imran, Thank you for writing a review and bringing to my attention the frustration experienced. I sincerely apologise to You and Justin for our service falling below normal during the Lockdown of Covid 19. I have had a meeting this morning with the staff concerned and they too are sincerely apologetic for the delays. I have reviewed our dealing with external contractors and also urged them to be more proactive and prompt. I am satisfied that this is a one off occurrence during the Pandemic. I hope that this gives you some consolation and should you require any help or assistance, please do not hesitate to contact our office. Sincere Thanks, Sam (Manager)
1/5
TrustpilotBeware of this agency
Beware of this agency! I’ve had the worst experience ever! Dishonest agent will give you false hope of getting the property to ensure deposit is put down ASAP. Once they bag the deposit the the same agent becomes nasty and speaks to clients in a degrading manner. I have not felt so belittled in my life What upsets me most is I explained my situation of not having a guarantor etc before wasting my time to view property. Agent said don’t worry it’s not an issue and we will work around this. His attitude changed very quickly once payment went through I only managed to get my holding deposit back after threatening to take to trading standards. Save yourself grief and avoid these scammers!!! Even one star is being generous! This review is based on the male agent I dealt with. The female on the phone was lovely and helpful. This is a genuine honest encounter. I always leave positive reviews on trust pilot however unfortunately this needs to be addressed to save others!
1/5
GoogleThe staff were unprofessional I wouldn’t recommend it 👎🏻 and everything takes forever to get done very slow and bad service. …
5/5
GoogleA very nice agency always there for the tenants when they need help I highly recommend them I had a very good experience with them!
5/5
GoogleI am a private landlord and Anderson's has been letting my property for the last 10 years , has been a great experience and sam has always been a great help and ensures everything is always ok,would not hesitate to recommend
5/5
GoogleVery friendly Very helpful Good service When I need most time thay been very helpful.thay always there for me.
4/5
GoogleThis agent is great for personalised services regarding properties in the area.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
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