Trusted Agent profile · Brecon

Chancellors Brecon reviews

4.6

★★★★★ Excellent

259 reviews across 2 platforms

33 High Street, Brecon, LD3 7AN, LD3 7AN

Part of Chancellors, see every office.

Chancellors's office in Brecon, at 33 High Street, is rated 4.6 out of 5 across 259 reviews on two platforms, including 39 Google reviews rated 4.3.

Google logo

4.3 / 5

39

Reviews on Google

This office

Trustpilot logo

220

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Brecon office, from every platform, shown as written. First names only.

5/5

Google

John at the Brecon office was very helpful and knowledgeable about the property and the area. Communication was excellent, and he was very pleasant to deal with, and was able to fit in with our time table.

Katy · 26 May 2024

Agent replied · 23 October 2024

Thank you for this wonderful review Katy. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Jamie Woodman

Good customer service

Mohammed · 21 May 2026

5/5

Trustpilot

Impressed with this branch of Chancellors. Highly recommend.

Impressed with this branch of Chancellors.

Mr · 19 March 2026

5/5

Google

We met Jonathan at the property, he was very helpful and informative and answered any questions we had. Would highly recommend

Riley · 25 June 2024

Agent replied · 23 October 2024

Thank you Riley for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Lovely service from Jonathan. Really friendly, knowledgeable and relaxed manner. Gave us time on viewing and nothing was too much trouble. Great

Sophie · 26 May 2024

Agent replied · 23 October 2024

Thank you for this wonderful review Sophie. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

Avoid using this company. They lack any communication skills whatsoever, don't reply to phone calls or e-mails, and do not turn up for appointments! Avoid.

Christina · 27 March 2024

Agent replied · 23 October 2024

Hello Christina, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Brecon branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

1/5

Google

BRECON office are the most unprofessional i have ever met they are underhanded, certainly not trustworthy i wouldnt trust them to do unaccompanied viewings unless you want your possessions video'd and distributed!!!

Diane · 24 October 2023

Agent replied · 23 October 2024

Hi Diane, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks

5/5

Google

The Chancellors Team in Brecon have been nothing but professional, responsive and accommodating to every enquiry we have had with our purchase. Every missed call were returned in a timely manner by Jake and every question asked was answered. Overall, very positive experience.PositiveResponsiveness, Professionalism

Culk · 24 October 2022

Agent replied · 23 October 2024

Thank you Culkin for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this fantastic feedback with the relevant teams.

5/5

Trustpilot

Great assistance and support from…

Great assistance and support from Daniel, Natasha and their team. Clear and constant communication, always on the ball and willing to go the extra mile to support their customers.

Mr · 22 May 2025

5/5

Google

Had a great viewing today with Jonathan. Very professional and found a great balance with showing us the property…

Dave · 26 May 2024

Agent replied · 23 October 2024

Thank you for this wonderful review Dave. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Laura is so helpful and calm and really great at getting back to me too. She's making the buying process stress-free for me.

Helen · 24 October 2022

5/5

Google

Sold mums park home through Chancellors Brecon , can honestly say what a fab bunch of people , Gone way beyond expectations couldn't do enough to help .Thank you so much Mary and Karen

Karen · 25 October 2019

5/5

Trustpilot

I always deal with Ms Georgie Jenner on…

I always deal with Ms Georgie Jenner on our rental property.

Moises · 21 July 2025

1/5

Google

Terrible communication ,had to put sign up myself head office even worse .One girl lovely in Brecon ,would not recommend as an estate agent

Elspeth · 24 October 2021

Agent replied · 23 October 2024

Hi, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via louise.hughes@chancellors.co.uk with the details? Many thanks.

5/5

Google

Friendly staff, always willing to go the extra mile to help out. Highly recommended

Roisin · 24 October 2022

Agent replied · 23 October 2024

Thank you for leaving us this great review Roisin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

EXCELLENT SERVICE AND STAFF PROFESSIONAL AT ALL TIMES I WOULD RECOMMEND THEM TO ANYONE

Thomas · 24 October 2022

Agent replied · 23 October 2024

Thank you Thomas for this 5* review. We are pleased that you had such a positive experience with us.

1/5

Google

absolute rubbish company. don't reply to e-mails and don't know what they are doing. have not got their act together at all. useless

Peter · 25 October 2019

Agent replied · 23 October 2024

Hi Peter, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk? Many thanks.

1/5

Google

Dreadful service, rude staff, overpriced commission unprofessional and office is always closed. Avoid at all costs there are much better estate agents in town

Jason · 25 October 2017

Agent replied · 23 October 2024

Dear Jason, We are very sorry and shocked to hear about the experience you had with us. At Russell Baldwin & Bright we pride ourselves on providing a very high standard of service to our clients and we understand that this situation is very frustrating. I have passed your comments to our Senior Support team who will help you in the best possible way they can. In order to enable them to look into this matter further can you please email them on SeniorSupport@chancellors.co.uk with your full information.

5/5

Google

Very helpful, friendly, and efficient staff.

Amelia · 24 October 2020

Agent replied · 23 October 2024

Thank you Amelia for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

He was great.

Nnenna · 3 September 2026

1/5

Trustpilot

Shysters.

James · 3 September 2026

5/5

Trustpilot

Great service

Rating only, no written review.

Mr · 20 June 2026

Agent replied · 22 June 2026

Thankyou for your review. We appreciate your kind words.

5/5

Trustpilot

Julia was fantastic

Rating only, no written review.

Miss · 20 June 2026

Agent replied · 22 June 2026

Thankyou for your review. We appreciate your kind words.

5/5

Trustpilot

Staff are very helpful and friendly.

Rating only, no written review.

Mr · 15 June 2026

Agent replied · 22 June 2026

We're glad you enjoyed your experience. We appreciate your feedback.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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