William H Brown Halstead reviews in Braintree

★★★★★ 1/5

Trustpilot

Absolutely diabolical!!!

Absolutely diabolical!!!Where do I start?! The attitude and general way William H Brown deal with customers is disgusting! I pay ‘full management fee’s’ for them to manage my flat for me and they had no idea the tenant hadn’t paid any bills since living in the property for over 9 months!!!Then they lied about potential tenants in another property claiming the references had ‘passed with flying colours’ Which is an outright lie as they failed! Not only that, the guarantors failed as well!! They wanted us to agree over the phone and not even sign any paperwork....that’s how desperate and unprofessional they are.And the complaints procedure is even more of a joke....being fobbed of in the hopes we’ll just give up.DO NOT USE THIS COMPANY!!!!!!

Natalie · 13 August 2019

★★★★★ 1/5

Trustpilot

I am deeply disappointed with the…

I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.

A · 30 October 2024

★★★★★ 1/5

Trustpilot

W H Brown St Albans

W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.

Homeowner · 28 October 2024

★★★★★ 1/5

Trustpilot

We made a cheeky offer on s property…

We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.

Belle · 1 April 2019

★★★★★ 2/5

Trustpilot

time wasting agents and sellers

Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time

Stephen · 22 October 2024

★★★★★ 1/5

Trustpilot

Was pressurised into signing up to sell…

Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .

Carole · 26 November 2018

★★★★★ 1/5

Trustpilot

Barking

Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property

S · 15 November 2018

★★★★★ 1/5

Trustpilot

Don’t even think about it...

I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.

Andreas · 14 October 2018

★★★★★ 3/5

Trustpilot

Williamhbrown

I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.

Martina · 21 October 2021

★★★★★ 5/5

Trustpilot

One of the Best AGENCY in Uk

I saw online one rental property and I fallen in love that flat . I called straight away William h Brown to find out if it was still available. The agent Ruby H. Was very kind and helpful on the phone. My journey through to moving my new home was smooth and pleasant with William h Brown. It was one of my best day ever when Ruby called me on 27th and she said the landlord accepted my application to rent the flat . So I am living now my new home already a few days and I really Love it. Thank you very much all your help Ruby H. And also her Team Marianna P

Marianna · 11 October 2024

★★★★★ 1/5

Trustpilot

Unbelievably rubbish is all I can say!!

The Ware branch in Hertfordshire are completely rubbish!!Where do I start?? We were unforuntate to not research agencies before we started & seemed pushed into signing up with William H Brown in Ware, Herts branch. They seemed enthusiastic & keen at the beginning showing a willingness to help us. The truth is, it's only to get you on their books! Since then we have had such poor customer service from them, my poor husband has had to constantly chase them for updates, trying to confirm viewings with them was a chore, as negotiator was hard to get hold of. They don't give you feedback on viewings of our house or even feedback from potential offers!! Communication is s***, manager & senior negotiator never available & always out of office. The rest of the staff left in the branch are so lazy they couldn't even update us on the progress of our property!Even 1 of our viewings was cancelled & they didn't even ring us to let us know, so instead we rushed out the door 1 Saturday morning assuming it was going ahead, only to be told it was cancelled when my husband rang up the following Monday!! 😡 How is that on?! Staff obviously not fit for the job! Emailed the branch manager to complain about the unacceptable poor service & communication. She seemed unapologetic, defensive & very 1 sided saying they are so busy like it's all about them 🙄 We all have busy lives aswell you know! They are all talk & no action, they are good at selling themselves as a company, but when it comes down to selling the houses, they basically let the house sell itself & wait for vendors to pick up the phone & ring them! They obviously have not got the thorough sources & database they need to be pro actively finding potential vendors, because it's been 2 months & we have only had 4 viewings. So what has been going on? Photographs are also amateur & poor quality, they are obviously not doing anything to encourage interest in customers properties. They are unprofessional & uncommitted, all they care about is your signature on the contract, then you are stuck with them for 20 weeks, which is a very long time. Please research & read reviews before you sign up to an agency & do not use this branch because you will be stuck in a trap & will not get anywhere particularly if you are keen to get the ball rolling!!!

Jo · 27 January 2018

★★★★★ 1/5

Trustpilot

In my opinion,

In my opinion,Decided to use W H Brown based on there reputation of being the best in what they do. Got a place with a friend, was both our first time using w h brown and we viewed the place. We mentioned obvious repairs and cleaning that was meant to be done. When we got the keys and moved in we found the place hadn’t been cleaned and the repairs have not been done and they are expecting the tenants to deal with it. The property is not secure and the garden is a complete mess. Still nothing has been done about the repairs or the ongoing issues we are currently experiencing. Wouldn’t recommend them to anyone, avoid like the plague.

Peter · 28 September 2024

★★★★★ 2/5

Trustpilot

Prospective buyer doing all the work

I'm a buyer looking for my next home - I've viewed 9 properties so far - the 3 being sold via William H Brown (though 3 different offices) have all been a nightmare. It took 2 weeks and 5 phone calls to get a viewing on one property, and each time I called they insisted on trying to sell me other services first (conveyancers, mortgage advisors, renting options etc). After finally viewing the property 3 different people called me for feedback and again tried the hard sell. They're such a big company I can't avoid them but my experience with them is colouring my views of how appealing some properties are.

MH · 27 September 2024

★★★★★ 2/5

Trustpilot

Don't Even Bother

Current tenant in a property managed by William H Brown. Landlord is what you would call rogue and flat out refuses to carry out basic maintenance tasks as well as essential electrical safety items. This agency are not interested in helping in the matter. Rather they are happy to collect your money via the rent paid and allow bad practices to carry on. If you're a rental prospect or even a potential buyer, steer well clear as they are only interested in your wallet rather than your standard of living.

M · 6 April 2016

★★★★★ 1/5

Trustpilot

Totally disgusted with William h brown…

Totally disgusted with William h brown currently renting through the mildenhall branch and I need to move out by oct as my landlady is moving out, they have been no help phone or email about properties no help at all say they’ll phone me back never do I feel it’s because I’m a single parent and they think I can’t afford anything so wake up browns us single parents are doing ok. Never did I think I’d be descriminated against being a single parent !!!!

Shelli · 1 September 2024

★★★★★ 1/5

Trustpilot

Promise the skies, deliver what exactly?

When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!

Heff · 26 August 2024

★★★★★ 5/5

Google

A massive thank you to Elliot who went above and beyond to share a perfect property with us before it was even on the market. He’s made our first time purchase much simpler and has been a pleasure to deal with. James has also been very helpful in securing a good deal on our mortgage and explaining all the technical details that surround this. Would highly recommend!

Eoin · 10 October 2021

★★★★★ 5/5

Google

We were very pleased with WHB helping us to get an excellent mortgage so we could buy our own house in the UK. Especially we would like to thank Abbey Barwick to make it possible for us. We could not have found a more professional, patient and reliable agent than Abbey. Trully Recomended to enyone whom planning to sell or buy any properity. Istvan and Gabriella Halasi

Levi · 10 October 2021

★★★★★ 1/5

Trustpilot

Absolutely fuming with this company

Absolutely fuming with this company, wasted 6 months of our time and about 5 grand in cost, all down to false advertisement and blatant lies. We were buying an old 1930 bungalow with a total of 1.7 acres of land, after paying out for a level 3 survey and completing the searches through solicitors it was found out through the searches that 1 acre of the land although owned was actually common land. It is now clear as day that the owner was aware of this and so was the estate agents as the property had only recently have a buyer drop out (probably after finding the same info) Truly devastated as we have lost a load of money and our dream home. Thanks for wasting our time and money. You should know better, I will be following this up with a report to right move to ensure that the property is sold with accurate info on the ad. FYI if your from my area Dunmow / Braintree this is all about Newlands cottage in cressing

Jordan · 15 August 2024

★★★★★ 5/5

Google

After visiting the branch earlier today, I cannot recommend WH Brown in Halstead highly enough! Arron and his team are professional, friendly and extremely helpful! I would not consider going to any other estate agent - they are first class!

Lisa · 22 March 2024

★★★★★ 1/5

Trustpilot

Bunch of illiterate clowns - don't waste your time!

Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!

David · 26 July 2024

★★★★★ 1/5

Trustpilot

Brown by name, brown by nature

I was interested in viewing a house marketed by William H Brown, but because the listing contained no information at all about services or council tax, I emailed the branch a list of questions. This was ignored.Several days later, to follow up, I 'phoned to ask the same questions. I was told that someone would call me back within the hour. No one did.I 'phoned again after three hours, was given the same story, and the same result. No one at WHB could be bothered in the slightest. Business must be good.I gave up and went somewhere else.

Owl · 20 July 2024

★★★★★ 1/5

Trustpilot

This is an appalling estate agents…

This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health

Quentin · 16 July 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .

DoDi · 9 July 2024