Connells Braintree reviews

★★★★★ 5/5

Google

I don't even know where to begin the services provided by CONNELLS were so exceptional! We booked meetings with 3 estate agents to see which one we felt most suitable for our needs. Bryony from Connells - super star! The other two? One canceled last minute, the other had a package for us to read, didn't sell himself or his company at all and looked like he'd prefer to be watching paint dry than be talking to us. Bryony on the otherhand arrived full of energy, with a friendly and open disposition; she was fully prepared with information that she went through with us, encouraging questions; she showed us details of what was and wasn't selling in our area and provided insights in to possible reasons as to why. Bryony told us specifically what she would be doing and gave us ideas as to how we could help expedite the sale. Bryony and other members of the team contacted us regularly with updates and where we were in the process and happy to say, house sold in a little under 5 weeks! Further to our sale, she and her colleague went way above the call of duty in dealing with our purchase of another place, which for reasons out of our control was with another estate agent. Not to say the people from that company weren't lovely people but Connells staff kept up on the follow up with solictors etc. on our behalf because the other company was very, very slow and often forgot to do things or couldn't find answers to our questions. I really could go on but suffice to say, if you want to buy or sell, list with CONNELLS, they work with you, they're quick and efficient and absolutely lovely, professional and hard working people! Bryony and team at Connells we can't thank you enough!!!

Joey · 23 August 2025

★★★★★ 5/5

Google

I am Connells to buy my 1st Home and I must say they are really good. Ms Claire Scott oh my goodness, she is the most amazing person I have met. She showed me the property and have been so helpful throughout the whole process. Even when the management company were being a nightmare, she kept on top of them chasing to get things done quickly. She keep me updated all through. Thank you Claire and the rest of the team at the Braintree Office, you guys made a stressful process bearable.

A · 8 August 2025

★★★★★ 5/5

Google

Connells did a great job on our house sale. Bryony came round and explained everything to us beforehand. Dealt with Harrison after that. He's was great, kept us updated with everything. Very good communication, always called me back when he said he would. He worked really hard to get as many viewings as possible for us, which was really good. (It obviously worked as we sold the place). We were with Beresfords first but changed to Connells and they were so much more proactive. Would definitely recommend. Thanks for all your help Harrison. Keep living the dream!

Jo · 2 July 2025

★★★★★ 5/5

Google

Bryony was an absolute gem!! Unfortunately I haven't had the best experience through the sale of my flat, with a constant extended period which wasn't Bryony's fault. She has gone above and beyond to get this sorted for me. She dealt with everything to save me the hassle, especially on things I didn't understand. I wouldn't hesitate to recommend her to anybody that was thinking of selling.

Kelly · 24 June 2025

★★★★★ 5/5

Google

We purchased our house through Connells and Claire was our estate agent. From the first viewing she was very understanding in what we were looking for, and has been very helpful throughout the whole process. Any questions we have had she has answered straight away. We would recommend her to anyone looking to buy a house.

Liam · 23 August 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

We couldn’t have done this process without Bryony! She was amazing from the very start to the very end. We had a bit of a longer process than others but Bryony was always on hand to help out with anything and everything. Any questions we had, she answered, any chasing we asked her to do, she did, any issues we had, she had them resolved asap! She always made sure we never had any doubts and if we ever did, she reassured us. Nearing the end of the process we were hoping to exchange on a certain date and even whilst she was busy with other things, she made sure to follow up with the right people and got us our exchange on the date we wanted! She was on holiday when we completed and she still went out of her way to send us a lovely message to congratulate and wish us luck! She has been absolutely wonderful and is a great asset to Connells. Thank you Bryony :)

Tamara · 12 September 2024

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

A big thank you goes to Ann-Marie and Bryony who made our dream come true as 1st time buyers. Ann-Marie spotted the property said I’d love it and I did. She kept her eye on it for me til we got it. Thank you Ann-Marie. Bryony has been amazing in sealing the deal, making contact with absolutely everyone, chasing anyone and everyone and keeping us updated until we signed on the dotted line. Thank you Bryony. I would highly recommend Connell Braintree. Buying a property can be quite stressful but they helped to reduce this stress.

Rose · 15 May 2024

★★★★★ 5/5

Google

This review is for Nick Cownden, mortgage advisor, based at Braintree Connells. I have used Nicks services twice now across a couple of years. He is excellent at his job; conscientious, communicative, knowledgable, calming in times of stress, passionate about his job and generally a really nice person. Nick goes above and beyond his duty and truly cares about his clients and their entire house buying journey, not just the mortgage aspect. Nick takes care of finding you a conveyancer, communicating with conveyancers, insurance arrangements, will processes, organising surveys (if this is something you want him to do) and keeping estate agents happy and updated. If you want someone to be present and assist you through the entire process of buying a house, from viewings to completion (and all the dramas in between) then Nick is the advisor you need. He is a real asset to Braintree at Connells and the only person I recommend for anyone looking to move/join the property ladder. 5 stars!

T · 10 April 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I can’t thank Bryony enough!! Me and my partner buying our first home and she helped every step of the way! Putting in the time & effort to help us get to the end!! Would 100% recommend Connells and Bryony herself! She kept me updated and helped out as much as she possibly could to make sure everything ran smoothly and kept moving. I would most definitely choose to use her as my future estate agent if and when I come to sell my future property!

Ellie · 29 December 2023

★★★★★ 5/5

Google

We just want to thank Nick for his amazing service helping secure a Morgage. When we came to see Nick we had been let down by another broker who gave us the wrong advice. Nick was able to allay all our concerns and gave us good advise. He took the time to get the best rates. The difference with Nick is he really seems to enjoy his job and helping people so nothing seemed to much for him.

Jenny · 28 January 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

I sold my property through Connells, who were fantastic throughout. Harrison was a great help with all viewings, and a special mention for Bryony who went above and beyond during the process. She often worked on her days off to help push through the sale, and consistently provided excellent service.

Tony · 21 February 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

I was recommended to Nick to help with my mortgage. He has been excellent all the way through the process. Very knowledgeable and professional, very responsive to emails and phone calls. Any problems I had Nick was able to deal with, even after my completion was sorted Nick was able to help me with my mortgage. I was confident with Nick on the case it would get sorted! I couldn’t recommend Nick highly enough!

Ryan · 25 October 2023

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

What a great team, I was persistent and they didn't once make me feel like I was being a pest. Got the job done and answered my calls every time! Thanks Bryony and Harrison!

Holly · 24 June 2025