Connells Braintree reviews

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Excellent. Bryony has been amazing, contacting solicitors and buyers when there were issues along the way. She is conscientious and meticulous and I would not have wanted anyone else dealing with the sale of my house. She played a major part in ensuring the completion dates of my house sale in England and my house purchase in Scotland coincided. I can thoroughly recommend her to future sellers. Thank you Bryony!

Sheila · 10 January 2026

★★★★★ 5/5

Google

Max sales advisor and Oliver property valuator are the good listening proactive, lovely, straight forward members who do correctly and promptly what you wish them to do for you. That was a brilliant attidude needed most in the first step of selling a property. Thanks Max and Oliver!

HANH · 10 June 2026

★★★★★ 5/5

Google

I don't even know where to begin the services provided by CONNELLS were so exceptional! We booked meetings with 3 estate agents to see which one we felt most suitable for our needs. Bryony from Connells - super star! The other two? One canceled last minute, the other had a package for us to read, didn't sell himself or his company at all and looked like he'd prefer to be watching paint dry than be talking to us. Bryony on the otherhand arrived full of energy, with a friendly and open disposition; she was fully prepared with information that she went through with us, encouraging questions; she showed us details of what was and wasn't selling in our area and provided insights in to possible reasons as to why. Bryony told us specifically what she would be doing and gave us ideas as to how we could help expedite the sale. Bryony and other members of the team contacted us regularly with updates and where we were in the process and happy to say, house sold in a little under 5 weeks! Further to our sale, she and her colleague went way above the call of duty in dealing with our purchase of another place, which for reasons out of our control was with another estate agent. Not to say the people from that company weren't lovely people but Connells staff kept up on the follow up with solictors etc. on our behalf because the other company was very, very slow and often forgot to do things or couldn't find answers to our questions. I really could go on but suffice to say, if you want to buy or sell, list with CONNELLS, they work with you, they're quick and efficient and absolutely lovely, professional and hard working people! Bryony and team at Connells we can't thank you enough!!!

Joey · 23 August 2025

★★★★★ 5/5

Google

I am Connells to buy my 1st Home and I must say they are really good. Ms Claire Scott oh my goodness, she is the most amazing person I have met. She showed me the property and have been so helpful throughout the whole process. Even when the management company were being a nightmare, she kept on top of them chasing to get things done quickly. She keep me updated all through. Thank you Claire and the rest of the team at the Braintree Office, you guys made a stressful process bearable.

A · 8 August 2025

★★★★★ 5/5

Google

Eva at Connells was great when she showed us around a property. She was really friendly, easy to talk to, and took the time to answer all our questions. The viewing felt relaxed and straightforward, and we liked the place so much that we’re now in the process of buying it. Thanks Eva! 😊 …

Vici · 10 January 2026

★★★★★ 5/5

Google

More than happy with the service I received from Connells. Bryony Collett has kept me updated through the whole process, and her communication has made me feel at ease whilst purchasing my first home. Compared to another Estate Agents I have also been dealing with, I would never go anywhere else now. Thank you again Bryony, I would definitely recommend this estate agents to anyone looking at buying a home.

Maria · 10 September 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Bryony was an absolute gem!! Unfortunately I haven't had the best experience through the sale of my flat, with a constant extended period which wasn't Bryony's fault. She has gone above and beyond to get this sorted for me. She dealt with everything to save me the hassle, especially on things I didn't understand. I wouldn't hesitate to recommend her to anybody that was thinking of selling.

Kelly · 24 June 2025

★★★★★ 5/5

Google

I had an amazing experience with connells during the purchase of our property. Bryony was very supportive and responsive. Always willing to help despite her busy schedules. She made our dream come true. I will recommend Bryony and team. They are amazing!

Caroline · 10 February 2026

★★★★★ 5/5

Google

We purchased our house through Connells and Claire was our estate agent. From the first viewing she was very understanding in what we were looking for, and has been very helpful throughout the whole process. Any questions we have had she has answered straight away. We would recommend her to anyone looking to buy a house.

Liam · 23 August 2025

★★★★★ 5/5

Google

We were shown round a property and spoke on the phone with Max from Connels Braintree several times. Despite being early on in his career he shows great professionalism. He is patient and friendly, answering any questions we had. He noted the ones he was unable to answer to find out and got back to us quickly with answers.He is knowledgeable of the local area and has great enthusiasm for his work. He will exceed in his career.

Claire · 10 April 2026

★★★★★ 5/5

Google

I can’t thank Bryony enough!! Me and my partner buying our first home and she helped every step of the way! Putting in the time & effort to help us get to the end!! Would 100% recommend Connells and Bryony herself! She kept me updated and helped out as much as she possibly could to make sure everything ran smoothly and kept moving. I would most definitely choose to use her as my future estate agent if and when I come to sell my future property!

Ellie · 10 October 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

We couldn’t have done this process without Bryony! She was amazing from the very start to the very end. We had a bit of a longer process than others but Bryony was always on hand to help out with anything and everything. Any questions we had, she answered, any chasing we asked her to do, she did, any issues we had, she had them resolved asap! She always made sure we never had any doubts and if we ever did, she reassured us. Nearing the end of the process we were hoping to exchange on a certain date and even whilst she was busy with other things, she made sure to follow up with the right people and got us our exchange on the date we wanted! She was on holiday when we completed and she still went out of her way to send us a lovely message to congratulate and wish us luck! She has been absolutely wonderful and is a great asset to Connells. Thank you Bryony :)

Tamara · 12 September 2024

★★★★★ 5/5

Google

We just want to thank Nick for his amazing service helping secure a Morgage. When we came to see Nick we had been let down by another broker who gave us the wrong advice. Nick was able to allay all our concerns and gave us good advise. He took the time to get the best rates. The difference with Nick is he really seems to enjoy his job and helping people so nothing seemed to much for him.

Jenny · 10 October 2024

★★★★★ 5/5

Google

Can't recommend Bryony enough, honestly not a lover of estate agents, but she's changed my mind! Very professional and above all honest, which goes a long way especially when selling a house. Highly recommend.

Danielle · 10 February 2026

★★★★★ 1/5

Google

I had a phone appointment with a mortgage advisor (Georgia ) at Connells Braintree brunch regarding a commercial property purchase.During the call,I was asked to provide detailed and confidential financial information which I did. After the appointment,I received no follow up communication ,no calls, no emails and I had to chase multiple times , no explanation whatsoever. This was complete waste of my time and very unprofessional especially given the sensitive information shared .

Emma · 10 April 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

A big thank you goes to Ann-Marie and Bryony who made our dream come true as 1st time buyers. Ann-Marie spotted the property said I’d love it and I did. She kept her eye on it for me til we got it. Thank you Ann-Marie. Bryony has been amazing in sealing the deal, making contact with absolutely everyone, chasing anyone and everyone and keeping us updated until we signed on the dotted line. Thank you Bryony. I would highly recommend Connell Braintree. Buying a property can be quite stressful but they helped to reduce this stress.

Rose · 15 May 2024