Alexander & Co Brackley reviews

★★★★★ 1/5

Trustpilot

Will try to keep your deposit for no reason - be careful!

Tried to keep a third of deposit on a rental property returned to them in immaculate condition. Went through a lengthy adjudication process just to get the full amount returned to us. Tenants, be wary of these crooks, they will try to keep your deposit at any length. Amongst the things they tried to claim for were ‘water marks on the sink’, and the fact the weeds were about 30cm taller than when we moved in. Awful, unprofessional and rude service. Delayed the rightful return of our deposit by about 3 months

Badcat · 27 August 2026

★★★★★ 1/5

Trustpilot

I've had to give 1 star as i'm unable…

I've had to give 1 star as i'm unable to leave 0. Possibly the worst company we've dealt with. Absolute 0 care given about tenants. Don't reply to calls or emails, shocking customer service, avoid at all costs. You have been warned!!!! I would give a more scathing review but i do not want to invest anymore of my time in this poor company!!

Sam · 1 June 2026

★★★★★ 1/5

Trustpilot

The end of the tenancy cannot come soon enough

i've been supporting my parents in dealing with this company and their affiliated partners. I know the property industry has a very poor perception and my experience with them has made it very clear why this is. Lack of communication whether that be trying to speak with someone, response to email or just having a statement sent with no reasoning or context. They deduct monies for "free quotes" to the tune of several hundred pounds and do not respond when asked for clarity. on top of all this they seem to be ignorant of what information they have or need, make 11th hour demands for documentation and are somewhat economical with the truth. Look Elsewhere!

Steve · 3 December 2025

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, run by incompetent lying fools!! Withholding deposits, claiming they have been returned, yet unable to provide proof! Ignoring emails, being passed from one fool to the next… I will be taking legal action, do not use this so called Agency…

ANON · 17 August 2026

★★★★★ 5/5

Trustpilot

Tiago was excellent

Tiago was excellent, what he did was more than just make a sale. He showed sincerity and passion. I would definitely recommend you guys, and it's just because of him. Weldone guys, great work

Ibrahim · 15 July 2025

★★★★★ 4/5

Trustpilot

Good service

Despite having serious issues with our buyers Helen from Alexander & Co did everything she could for us to finally exchange and complete on the sale of our mother's property. Also, when property was initially on the market our local office did a good job in finding a buyer for us.

Haggis · 10 April 2026

★★★★★ 5/5

Trustpilot

I would just like to say a big big…

I would just like to say a big big thank you to everyone, my sad situation with the loss of my mum and selling her bungalow was mad so much easier than I thought, they were such a great help and understood my tears and how hard it's been for me big shout out to James and Jill xx 💖💖

Babs · 27 March 2024

★★★★★ 1/5

Trustpilot

Useless

Useless. Non-responsive. Don't action when notified when vacating a rental. Try and keep deposit because their systems do not work. Insinuate it's the tenants fault. I have constantly needed to chase. Do not recommend!

Christine · 11 June 2026

★★★★★ 2/5

Trustpilot

Poor after sale

In the beginning when they are finding properties for you this estate agents will behave so professional and act promptly however do not be deceived soon as you will have a problem with the property such as mould they will play the blaming game and act indenial. The estate agents will not care the health risk it posses and will brush everything under the carpet. I have raised a complaint since April 2024 and still the issue is not resolved. So when it comes to taking the deposit, essential first steps of getting the property they will behave so nice, then you will see the true service. Don't be fooled by the reviews they gather in the beginning when they find you the property. Think about it how is it someone has so many five stars 🌟 ratings.

Shivani · 29 December 2024

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish

Fantastic service from start to finish. Staff at Brackley were excellent right through to Jill Barrett who kept me up to date with the sale and was very helpful. A*

Shirley · 19 August 2024

★★★★★ 1/5

Trustpilot

Brackley Sales - DON'T TRUST THE MARKETING

My case is in the process of going through the Property Ombudsman after spending £1.5k on a property which was marketed and sold with no-onward chain, yet after paying ALL of my fees for conveyancing, survey, mortgage and searches, Alexander and Co tell me that I was in a chain. Given we were reliant on the property having no onward chain and having a 7 month pregnant partner with no home, I find it utterly disgraceful to be treated this way when they had suspicions about the vendor from the start! Do not base your purchase decisions and spend money on what they stated have on their marketing!

Bug · 11 July 2024

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE

Alexander & Co. managed student properties for me for 2 years and did a reasonable job with the tenants. I decided they knew insufficient contract and tenancy law, and their bookkeeping was rather sloppy, so gave them notice I was terminating our contract. They took over £3,000 from my rents as a "termination charge". I took legal action and nine months later, the court ordered they repay it to me, plus interest and costs. READ THEIR CONTRACT TERMS CAREFULLY. Having hired them you cannot fire them without almost an extra year's charges, unless you have terminated the tenancy, (Clause 20). Although tenancy was terminated, they took the charge anyway, (in violation of the contract), because they objected to some previous tenants re-renting directly from me. No other agent has ever taken unauthorised money from my rents or objected to me ending a contract. Hire a trusthworthy agent.

Catherine · 14 May 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

Awful treatment as a tenant. I ultimately had to move out of a property due to mold and damp and had no support, in fact the opposite from A&Co. They are continuing to enable a landlord providing poor accomodation. Rude, sarcastic staff. Just terrible.

Customer · 12 August 2025

★★★★★ 1/5

Trustpilot

Brackley branch - avoid unless you like being messed around

This company withheld vital information about a house sale which meant we lost money and time in a completely avoidable situation, had they just been honest. We not only spent solicitor/search fees but we also completed on our house sale, moving into temporary accomodation with our two young children on the promise that everything was progressing exactly as it should be. Unbeknown to us, the house had been sold twice before, with the most recent purchasers waiting for an entire year before being left with no choice but to pull out, because the gentleman still residing at the property had absolutely no intention of leaving (it was a sale due to divorce). We lost 5 months of time, lost £££, and had so much hassle due to their dishonesty!!

Mama_Dids · 9 June 2023

★★★★★ 1/5

Trustpilot

If l could have left zero stars l would…

If l could have left zero stars l would have. Like other customers experiences, they will do anything to steal your deposit including lying and deceitful methods. Do not touch these thieving scum

Martin · 12 February 2024

★★★★★ 1/5

Trustpilot

Utterly Untrustworthy

This company might as well just be a leech. If you are considering dealing with this company as either landlord or tenant, don't. You will regret it if you do.

Paul · 21 April 2025

★★★★★ 1/5

Trustpilot

Very unprofessional and messy service…

Very unprofessional and messy service when checking out of lease. £50 to replace 2 bulbs that can be bought for a £6,99 each is a joke. Would avoid if you can.

Charlie · 14 February 2025

★★★★★ 1/5

Trustpilot

Avoid if you can

Avoid if you can, or don't pay them any deposit. They will do anything to keep your deposit

James · 24 July 2023