Trusted Agent profile
★★★★★
56 reviews across 2 platforms
Old Library House, 4 Dean Park Cresent, Bournemouth BH1 1LY
Ellis and Partners Limited's Bournemouth office at Old Library House is rated 2.9 out of 5 across 56 reviews on two platforms, including 54 Google reviews rated 2.9. Checked 9 October 2026.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
1/5
GoogleAbsolute waste of time. I spent over 24 hours repeatedly trying to make contact, only to be told in the end that the property was no longer available. This level of communication is completely unacceptable, and it makes you wonder whether landlords are aware of how poorly enquiries are being handled. A very frustrating and unprofessional experience and a regular occurance by the look of other reviews..
1/5
GoogleFor weeks I have tried to get. Reply regarding a property they have available. Several emails, phone calls and not got anywhere. I decided to come to see their reviews and I must admit I am not surprised. “Unpopular, unprofessional, arrogant, money grabbing, no replies, liars, cheats, scammers.” These words are gathered from their reviews. NOT dealing with these people seems like I have dodged a bullet really. What a relief. Phewwww!!!
5/5
Googlei worked twice with this agency and never had a problem , they are very responsive , Got a great customer service and help from Ben Simpkin , didn't have an issue with them . happy customer , thank you
1/5
GoogleI am a neighbour off one property they are supposed to manage. I have contacted them numerous time to explain their tenants,dump rubbish on the street by the bins which is contaminated. There is at least 20 black bags overflowing. Their answer is we will try to get it sorted. Two weeks later and another call nothing. A real health hazard 298 holdenhurst road.
1/5
FacebookSHOCKING! I had asked to view an investment property over a week ago. I phoned several times trying to find the correct agent, receptionist could not actually get an agent to return my inquiry. This is the third property I inquired about with them with no return call. As an individual that has a considerable sum to invest I'm appalled. I have received no return call and no apology. I will be selling two residential units in the New Year, these "jokers" won't be on a agent list. I shake my head trying to understand how this company survives I really do...
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1/5
GoogleIt's hard to convey what an awful experience my dealings were with this agency, would fully suggest you read the other reviews before listing your property with them.
Hi Sue i am disappointed to see the One Star review. You made an offer to buy a property which was accepted by the owner. you then withdrew the offer and resubmitted a new offer £15,000 lower than the accepted offer. The owner understandably declined your new offer and has proceed with the sale to another party. i am sorry that you feel your lower offer should have been accepted. i strongly dispute that you have been treated badly by us or the owner of the property.
5/5
GoogleThomas was brilliant, punctual, and professional. For our commercial needs, we will turn to Ellis and Partners.
1/5
GoogleI wish I’d read these reviews before hand. I paid the first months fees and admin charges to Ellis and partners for a unit in lynch lane Weymouth. I was suppose to take the unit on the 13th of feb. I keep calling the office and sending emails to contact Nick Ellis. Every time I call he’s unavailable and is meant to call me back and never does, every email I send he doesn’t respond to. I’ve now sent a 7 day notice for the money to be paid back or I will have to go through the courts. DO NOT DEAL WITH THESE PEOPLE
1/5
GoogleAppalling. They will not do anything unless you beg, the building interior is falling apart, they employ contractors who leave the skylight open meaning the steep spiral staircase in my building gets drenched and becomes very dangerous, several people have already slipped over.
1/5
GoogleDo not deal with these people they are rude arrogant and totally up their own. Their properties are not fit for rats to live in they are infested with fleas and mice and serious amounts of damp and mould . They take advantage of young …
Dear Jenna, Unfortunately I cannot find you down in our system as a tenant, please could you contact us directly regarding your issue. bhresi@ellis-partners.co.uk
1/5
GoogleWaste of time and money. None professional and almost thuggish in business nature. Not surprised they lose so many clients after such a short while. Definitely don’t recommend. There are other much better agencies. 5 star reviews are from their staff members on dummy accounts XD
1/5
GoogleDon’t trust this company they tell you lies and lies, need to get there story right before they tell you anything. Avoid at all costs
1/5
GoogleExtremely bad service, we have put an offer in September on one of their property and been mislead for months by this company. Is almost like they didn't want us to rent anything from them. We have wasted months waiting for any decent communication and the answer was always :" the landlord is on holiday and she will come back to you shortly'. We have wasted months only to find out today from their website that the property was rented out to someone else. We have never left a negative comment anywhere but this is unacceptable and other customers need to be prepare for possibly similar situation.
1/5
GoogleA message to all people who own a property: Stay away from the person whose name is Thomas. We made many offers, and he was vehemently rejected and did not respond to people. Avoid avoid this place
1/5
GoogleDon’t trust this company they tell you lies and lies, need to get there story right before they tell you anything. … More
5/5
GoogleEllis and Partners has been managing my companies commercial property portfolio for over three years, They have provided excellent advice and assistance with the expansion of the portfolio and i have been grateful for their wealth of knowledge and experience they provided during the recent pandemic lock-downs
1/5
GoogleJust spoken to this company and they confirm they put up this unsigned sign spoling the enjoyment of many people in Saxon Square Christchurch Very sad
1/5
GoogleWorst company ever especially the Thomas Simpkin Director he is so rude and mean to his customers. Never ever again. READ THE REVIEWS DONT USE THIS COMPANY
1/5
Google-5 stars. Bribe was attempted to let them break tenancy law.
1/5
GoogleWorst company ever especially the Thomas Simpkin Director he is so rude and mean to his customers. Never ever again. READ THE REVIEWS DONT USE THIS COMPANY
1/5
GoogleWorst Agency in Dorset. They should be banned from operating. Sent over 10 emails to the property manager 2 years ago and still no reply. Its shocking to see that they ve positive reviews. After examining I ve noticed that most reviews came from friends and family to save their bad reputation
5/5
GoogleI have dealt with many estate agencies around Dorset but my experience with Ellis and Partners was absolutely the best. Very professional staff and very helpful specially Ben from Bournemouth who was helping and dealing with any issue we faced. Thank you
1/5
GoogleWould not recommend these guys to anyone. Lack of customer service and random unexpected charges. Haven't had the best experience with them, compared to the many other estate agents used, Ellis and partners have not left a good impression with how they handle their business. Will not be planning on using again.
5/5
GoogleBespoke care are in this building. What a lovely company. Warm and welcoming.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ellis and Partners Limited's Bournemouth office has 56 reviews across two platforms: 54 on Google, 2 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Ellis and Partners Limited is rated 2.9 out of 5 across all 56 reviews, and 2.9 out of 5 on Google from 54 reviews, checked 9 October 2026.
Ellis and Partners Limited, Old Library House, 4 Dean Park Cresent, Bournemouth BH1 1LY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.